Apple makes available Logic Pro 8.0.1

I assume that this update will make itself known to Logic Pro 8 users via Software Update, but it can also be obtained by plugging your Apple ID into this downloads page. The Logic Pro 8.0.1... [read more at MacMerc.com]

I assume that this update will make itself known to Logic Pro 8 users via Software Update, but it can also be obtained by plugging your Apple ID into this downloads page. The Logic Pro 8.0.1... [read more at MacMerc.com]

  • 50 Common Mac Problems Solved

    We present the Ultimate Mac Troubleshooting Guide, so you can banish the peskiest problems once and for all.    Mac problems? Isn’t that an oxymoron? If you just switched to the Mac from Windows, you might be thinking that you accidentally picked up one of your old PC magazines--and, by the way, we’ve got solutions to the seven most common problems switchers encounter, too. If you’re a longtime Mac user, you could even be wondering where we get off accusing the Mac platform of being problematic.Using a Mac is generally painless and trouble free, but things can go wrong. Usually they’re not catastrophic (for solutions to true Mac disasters, click here). Sometimes the things that go wrong are those little annoying things that you just shrug off--over and over, until you finally have to deal with them.We’re here to help you tackle the 50 most common problems in eight different categories, once and for all. If your problem isn’t covered here, email us at ask@maclife.com, and we’ll try to solve it in a future issue. General Mac Problems The Mac OS is, fundamentally, as trouble-free as operating systems get. But nothing's perfect. Here's what to do when you hit a snag.1. I want a tabbed finder.Download the incredibly versatile Path Finder ($40, www.cocoatech.com), which gives you all sorts of features that are missing from the Finder, such as tabs, stacks, bookmarks, and panes. Sounds like fun to us!Now THIS is the Finder we've always dreamed of. Thanks, Path Finder!2. I can't print anymore.This could be caused by a variety of different issues relating to your printer hardware or printer drivers, so you may need to contact the printer manufacturer for more help. But if your Mac is causing the problem, it’s always a good idea to reset your entire printing system by going into your Print & Fax System Preference, right-clicking in the printer list, and choosing Reset Printing System.3. I travel all over town with my MacBook, and I’m sick of reconfiguring my settings every time I show up at a location I’ve been to before. Why can’t my Mac remember various location settings for me--my default printer, mounted servers, iChat screen name, Bluetooth settings, everything? Try NetworkLocation ($29, www.networklocationapp.com), which can perform dozens of actions on your Mac whenever you switch to a new location. Best of all, its AutoLocate feature will determine where you are, using the same SkyHook Wireless Wi-Fi Positioning System that your iPhone uses, and it will automatically change all of your settings for you. If you frequently switch physical locations, NetworkLocation can save you both time and headaches changing your Mac's settings. 4. I forgot my OS X password.After retyping your password very carefully at least twice to make sure you just didn’t mistype it, you’ll need to haul out your OS X install disk, insert it into your Mac and restart holding down the C button. After selecting your language of choice, in the menubar, select Utilities > Reset Password. Follow the directions and there you go. Just try not to get a lobotomy after resetting it!5. My CD or DVD is stuck in the optical drive and won’t come out when I press Eject.After holding down the eject button for several seconds to no avail, restart your Mac and hold down the primary button on your mouse--the trackpad button will work as well if you’re on a MacBook--and during startup the disk should eject.6. My Mac is not recognizing devices plugged in to one of my USB ports.First, make sure your Mac’s firmware is up to date--check Software Update and the Apple Support Downloads page (support.apple.com/downloads/) and install any firmware updates you find for your machine.If nothing happens, turn off your Mac, unplug the power cable, disconnect all peripherals, and let it sit for five minutes. Plug it back in, reconnect the keyboard and mouse, turn it back on, and try the USB ports again.Check the Support Downloads page for firmware updates for your Mac.If they’re still unresponsive, you will need to reset the PRAM (parameter RAM) and NVRAM (nonvolatile RAM), which stores some system and device settings that your Mac accesses on startup. Shut your Mac down. Then position your fingers above the Command, Option, P, and R keys on your keyboard. Turn the Mac on, then immediately press and hold those four keys before you see the gray screen. Keep them pressed until the Mac restarts again and you hear the startup chime for the second time. Then let ’em go. When your Mac is finished starting up, check those pesky USB ports.If they’re still not behaving, there’s one more thing you can try before making a Genius Bar appointment: resetting the SMC, or system management controller. Directions for resetting the SMC on your MacBook Pro are found at support.apple.com/kb/HT1411. Instructions for all other Macs are linked from support.apple.com/kb/HT1894. In Search Of...Search Solutions Leopard makes finding files and data on your Mac relatively trouble-free, but when it comes to search, there are improvements and tricks you can apply to make it even better. Here are two solutions to common search problems we hear about from a fair number of Mac users. 7. My Spotlight results have stopped working reliably.If it’s a single non-Apple program that isn’t showing up properly in your Spotlight results, try turning off and on the Spotlight indexing in that particular app.If you’re still getting Spotlight results for an app that you got rid of a while ago, you may not have completely deleted all of the data or databases that are associated with that program.Spotless gives you a nice GUI for managing, deleting, and rebuilding your Spotlight indexes.If it’s an Apple program--or your entire Mac--that isn’t working properly in Spotlight, try re-indexing your whole hard drive by going into the Spotlight System Preference, clicking on the Privacy tab, then dragging your hard drive into the list. Wait a moment, and then remove your hard drive from the list again.If you’re still having problems, you may need to bring out the big guns by using Spotless ($17, www.fixamac.net), a Spotlight index-management tool that can help fix most Spotlight problems.8. I need more power, flexibility, and customizability with my Spotlight searches and Spotlight results.Get HoudahSpot ($25, www.houdah.com), which lets you create extremely detailed search requests and customize the results to your liking.HoudahSpot handles Spotlight searches with much more flexability than Apple's built-in Spotlight search.  3 Essential Utilities Three more Mac problems solved--before they happen! 9. Disk Warrior($100, www.alsoft.com) This is a great preventative maintenance tool for rebuilding your Mac's directory and keeping your mac running quickly and smoothly. It's also a great emergency tool for repairing disks that have missing files or will no longer mount.10. Cocktail($15, www.maintain.se/cocktail/index.php). This general all-purpose utility will clean the caches on your machine, run the UNIX maintenance scripts, unlock hidden features of your Mac, and much more.11. SuperDuper($28, www.shirt-pocket.com). This disk cloning utility is great for backing up or transferring all the data on your entire computer to a fully bootable state. Next Page: Email and Web Problems... Email and Web Problems  We know you spend most of your time in front of a Mac online or pounding out email. Here's how to answer when trouble comes knocking. 12. I use a webmail client to check email, but every time I click on an email link, it launches Apple Mail instead.You can set up Apple Mail to access your webmail account using IMAP or POP (check with your webmail provider for instructions on how to do this; some charge a fee for this service), or you can install the program Webmailer (free, www.belkadan.com/webmailer), which lets you set any webmail site as your default email program.We set up Webmailer to take us to Yahoo's webmail system whenever we click on an email link.If you use Gmail, you have a few additional choices: You can install Google Notifier (free, toolbar.google.com/gmail-helper) and set that to your default email client in Mail’s preferences. Or you can use the outstanding Mailplane ($25, www.mailplaneapp.com), which provides many more features than the Gmail website.13. I can receive but not send email messages.Outgoing email messages are typically sent over the Internet using TCP port numbers 25, 465, or 587. However, in an effort to reduce spam, some ISPs and firewalls are set up to severely restrict the use of those ports. For example, AT&T is notorious for blocking port 25 for its DSL customers, unless you’re sending email with the AT&T email address assigned to your DSL modem. If you’re using AT&T (or another service provider that has similar restrictions), call the technical support number and request that they unblock port 25 for you. If you don’t control the Internet access where you are located, contact your email host to see if they have an alternate port that you can send email on. You can specify alternate port numbers in your email app’s account settings. If all else fails, you should be able to send email through your webmail system until you can physically get yourself to a different location that has no restrictions.Our Web-hosting company, hostbaby.com, allows us to send email messages over alternate port 2525, which typically bypasses any firewall restrictions that have been put in place.14. When I reply to or forward an email, the original message isn't entirely quoted in my reply--sometimes just the header and a few characters are quoted.If you used your mouse to highlight some text in the original email, and then you clicked on forward or reply, only the words that you selected will be quoted in your new email. To override this behavior in Mail (it can’t be overridden in Entourage), go into Mail’s Preferences, click on the Composing button, and you can set it to include all of the original message. If the problem still happens after this, your Mail preferences might be corrupt. Quit Mail, and trash the file located at yourhomefolder/Library/Preferences/com.apple.mail.plist. Also try upgrading to Snow Leopard, which makes Mail more reliable in general.The Composing preference in Mail ensures that your replies and forwards will always quote the original email message in their entirety.15. I want to send an email later, not now.Each email client handles this slightly differently.In Entourage, choose Message > Send Message Later or click on the Send Later button. (In Entourage 2008, you’ll need to add the Send Later button to your toolbar by choosing View > Customize Toolbar from any outgoing message.) Your messages will queue up in your outbox, and then you can send them all at once by creating an Entourage schedule (Tools > Schedules) or by clicking the Send & Receive button.In Thunderbird, choose File > Send Later. Your messages will queue up in the Unsent folder until you choose File > Send Unsent Messages.The Send Later Extension lets you schedule your outgoing messages in Thunderbird.The Send Later Extension for Thunderbird (free, www.unsignedbyte.com/?page_id=4) lets you schedule an exact date and time in the future to send your message.Surprisingly, Mail provides no ability to send messages later. You could take all your accounts offline (Mailbox > Take All Accounts Offline) before clicking on the Send button, in which case your messages disappear until you quit and relaunch Mail to find a temporary outbox with your messages sitting in them. Or, to schedule emails for a later delivery time that you specify, install the Schedule Delivery script which is a part of Mail Scripts (donations requested, homepage.mac.com/aamann/).Finally, LetterMeLater (free, www.lettermelater.com) offers another way to schedule emails to be sent at a later time.16. I have multiple folders entitled Drafts, Sent, Junk, or Trash for my IMAP email account.Setting up an IMAP account can be a little tricky. After typing your valid account settings into your email program, there are two additional steps:First, you’ll need to set the proper IMAP path prefix (sometimes called the “root folder” or IMAP server directory) in your account settings. For example, Gmail’s IMAP Path Prefix is [Gmail].Defining your IMAP server's root folder is an often-forgotten step when setting up an IMAP email account.In Entourage, you set this on the Options tab of your IMAP’s account settings. In Thunderbird, click the Advanced button on the Server Settings tab. In Mail, this is on the Advanced tab of your IMAP’s account settings.Then you’ll need to designate which folders on the server should be used for storing your drafts, sent messages, trash, and junk. In Entourage, you set this on the Advanced tab of your IMAP’s account settings. In Thunderbird, this is done in the Copies & Folders section of your account settings. In Mail, go out to your main viewer window and select a folder on the server (in the left-hand margin, underneath the IMAP account name), then choose Mailbox > Use This Mailbox For.17. Whenever I address an outgoing email, I get unwanted email addresses for people who aren't in my address book.Most email clients keep track of addresses that you’ve emailed to in the past and will suggest those addresses to you in the future when you start to type the same characters. You can turn off this feature in Entourage and Thunderbird by going into their preferences. In Entourage, this is found on the Compose tab. In Thunderbird, this is on the Composition > Addressing tab. You can’t turn off this feature in Mail, but you can clear the list from time-to-time by selecting Window > Previous Recipients, selecting the names and clicking Remove from List.In Mail, you have complete control over your Previous Recipients list.18. When I email long Web links to others, they sometimes get broken up onto multiple lines and don't work correctly.Try putting angle brackets () around long URLs to help them travel safely across the Internet without “breaking.” Or you turn to TinyURL (free, www.tinyurl.com), which will turn those long URLs into, well, tiny URLs!19. I wish Safari's built-in search field worked with more websites than just Google.You may want to switch to Firefox, which has the built-in ability to customize its search field with any number of search engines that you specify. Otherwise, check out the Safari plug-ins Saft ($12, haoli.dnsalias.com) or Glims (free, machangout.com), both of which let you customize Safari’s Google search field. And one of our favorite utilities, iSeek ($15, www.ambrosiasw.com) lets you add a global customizable search field to your Mac’s menubar that works with any Web browser.iSeek places a fully customizable search field in our menubar at all times.20. I want to filter inappropriate websites so my kids can't access them.Although Mac OS X has built-in parental controls that you can turn on for individual accounts, you can gain more control by purchasing software like ContentBarrier ($50, www.intego.com) or Net Nanny ($39.99 a year, www.netnanny.com). Even better, we’ve discovered that one of the quickest, easiest, and most effective ways of filtering all the computers in your entire household is to switch your DNS servers to the free OpenDNS servers (free, www.opendns.com).ContentBarrier is one of many options you have for blocking websites on your Mac. 21. My Internet connection is slow.That’s a tricky one. A sluggish Net connection could be caused by any number of things, so here are a few troubleshooting tips to start with:Try resetting Safari (Safari > Reset Safari). Then, try a different Web browser to see if the problem happens there as well. You may also want to uninstall any Internet plug-ins that you have installed recently.Next, check your upload and download speeds at www.speakeasy.net/speedtest and see if you’re getting the speeds you’re paying for. If not, try power cycling both your modem and router, such as your Airport Extreme. Turn off or unplug the device, let it sit powered off for several minutes, then plug it in or switch it on again.Our latest speed test from Speakeasy.net shows us that we're not currently getting the full upload speeds for which we've been paying the big bucks!If these methods don’t address the slowdown, try plugging your modem directly into your Mac using an Ethernet cable to see if the problem goes away. If so, your router may be the problem. If you’re using an Airport Extreme or Airport Express, launch Airport Utility to see if there is a firmware upgrade available. If so, install the firmware upgrade and see if that helps.If not, your Mac could be the problem--you may need to perform an Archive and Install of your operating system, which is one of your options on the Mac OS X Leopard Installation DVD.And it’s always possible that your modem or Internet line is the problem too, in which case you should call your ISP’s technical support number. Next Page: Photo and Office/iWork Problems... Photo Problems These solutions to common photo issues will make you want to say "cheese." 22. I need to quickly resize an image and make some color corrections to it, but I can't afford Photoshop and don't really want to learn how to use it.Preview has the built-in ability to resize images and adjust colors. Open up your image in Preview and select Tools > Adjust Size or Adjust Color.This image-size adjustment dialog box is from Preview, not Photoshop!23. I want to email photos from iPhoto through my webmail account by clicking on iPhoto's Email button.Even if you’ve installed Webmailer, as mentioned in problem #12, the email button in iPhoto will only work with four email clients: AOL, Eudora, Entourage, and Mail.However, if you use Gmail, you’re in luck because Mailplane ($25, www.mailplaneapp.com) installs an iPhoto plug-in that lets you click on iPhoto’s Email button and send your messages through your Gmail account.In any dialog box, you can activate QuickLook when browsing your iPhoto Library by selecting a photo and pressing the spacebar.Otherwise, go into your webmail program, and attach photos using the standard method. Leopard’s dialog boxes give you the ability to browse through your iPhoto library, and they even let you use QuickLook by clicking on a photo and pressing the spacebar.24. I want to use iPhoto '09 to export photos to Facebook, but there are too many problems with it.Forget about using iPhoto ’09’s poorly implemented Facebook “integration.” Instead, use the outstanding Facebook Exporter for iPhoto (free, developers.facebook.com/iphoto).Use Facebook Exporter for iPhoto to tag, add captions to, and upload your Facebook photos right from within iPhoto.25. I created a PDF file with lots of embedded photos in it, but now the file is way too large to email.Open up the large PDF file in Preview and select File > Save As. Where it says Quartz Filter, choose Reduce File Size, then click Save. VoilĂ ! You’ve now saved a much smaller version of your PDF file, which will be easier to email.Choose this Quartz Filter in Preview to reduce the size (and quality) of large PDF files so you can email them without choking your email server.For even more control over the resulting quality of PDF size reduction--and to batch-process multiple PDF files at once--try PDFshrink ($35, www.apago.com).If you still can’t get the file small enough for your needs, try a file-sending service such as YouSendIt (www.yousendit.com).26. Somebody emailed me a PDF file with lots of embedded photos in it, and I need to extract the photos from the file.File Juicer ($18, www.echoone.com) will extract images, sounds, and more from any filetype.File Juicer can extract all these types of files out of other files. Office/iWork Problems Work smarter not harder with these troubleshooting tips for common productivity apps. 27. I created an awesome slide show in Keynote, but I have to present it on a PC. I tried exporting it to Microsoft PowerPoint format, but I lost my transitions, effects, transparencies, gradients, and more--basically, all the cool stuff.Export your Keynote file to a QuickTime movie instead. As long as the PC has QuickTime installed on it (which it should, if it has iTunes installed), you’ll be able to play back your presentation with all of its awesomeness intact. If the PC doesn’t have QuickTime, download it for free from www.apple.com/quicktime.With the "Fixed Timing" option, we can set our QuickTime movie to automatically advance to the next slide on a regular interval.When you export your movie, you have several options for how it should advance from one slide to the next. For example, if you set it to manually advance, you simply have to press the spacebar on the PC to move to the next slide.28. I’ve included presenter notes (View > Show Presenter Notes) in a Keynote slide show, but when I play or rehearse the slide show, the notes don’t show up onscreen.In Keynote’s preferences, click on the Presenter Display button, and check the boxes for Notes and “Use alternate display to view presenter information.” Now your notes will show up when you play or rehearse your slide show.This checkbox lets you toggle between mirrored displays and dual displays.However, if you start seeing your notes on both your computer screen and the projector’s screen, your computer is set to mirrored (instead of dual) displays. You can toggle these display modes while the projector is connected to your Mac by launching System Preferences, choosing Display > Arrangement, and deselecting the Mirror Displays checkbox.29. I use Office 2008 to create Word, Excel, or PowerPoint files, but my Mac-using colleagues can’t open the files because they’re using Office 2004.TextEdit can open and edit Word 2008 files. And if your colleagues have iWork ’09 installed, they can work with all of your Office 2008 files in Pages, Numbers, or Keynote.Otherwise, you’ll need to save the file in an earlier file format. Choose File > Save As and select the format that corresponds to Office 97–2004. You can also set this older format as the default in your preferences for Word, Excel, and PowerPoint.Choose the .doc format to avoid compatibility issues with people using earlier versions of Microsoft Word.Alternatively, your colleagues can install Microsoft’s Open XML File Format Converter (free, www.microsoft.com/mac/downloads), which will convert your Office 2008 files into a format that Office 2004 can read. Next Page: Syncing Problems...  Syncing Problems Data syncing can be particularly stressful since we need access to info anywhere these days. We've got solutions. 30. I want to sync some--but not all--of my iCal calendars across my Macs.Don’t use MobileMe to sync, which always synchronizes all of your calendars. Instead, use BusySync ($25, www.busymac.com) or BusyCal ($40, www.busymac.com), which both give you an incredible amount of syncing options.BusyMac's products are true champions when it comes to publishing and subscribing selected calendars without any dedicated servers.31. I want to synchronize my iCal calendars and Address Book on my Mac to Outlook on a PC.Sign up for MobileMe ($99 a year, www.apple.com), which will keep all of your Macs and PCs (and iPhones!) in sync with each other.Spanning Sync effortlessly syncs your calendars and contacts to Google.Or, you can use Google Calendar and Google Contacts as a conduit. On the Mac side, you’ll need Spanning Sync ($25/year or $65/one-time purchase, spanningsync.com). On the PC side, you’ll need Google Apps Sync ($50/year, tools.google.com/dlpage/gappssync).32. I keep getting duplicate entries on my iCal calendar.Sounds like you’re trying to sync your Entourage calendar with iCal. There’s a known bug with Entourage that causes repeating events to multiply out of control in iCal. We don’t know of any long-term solution at this time except to ditch Entourage’s calendar and stick to iCal for your calendaring needs. To do this, uncheck the box for syncing events in Entourage’s Preferences (on the Sync Services pane). To erase iCal dupes, try iCal Cleaner (free, www.busymac.com).33. I’m getting two of each calendar entry on my iPhone.You may be trying to sync your calendars through both iTunes and MobileMe. You’ll need to choose one method or the other, not both. If you’re syncing wirelessly through MobileMe, then go into your iPhone settings within iTunes and uncheck all of your calendars there.The exception to this rule is iCal’s Birthdays calendar (enabled in iCal’s preferences, this calendar pulls birthdays from your Address Book), which can only be synced through iTunes, so it must remain checked in iTunes.34. My U.S. Holidays and other Internet-subscribed iCal calendars are not syncing between my Mac and my iPhone.Any Internet-subscribed calendars must be resubscribed to directly from your iPhone. You can manually set up the server on your iPhone by going to Settings > Mail, Contacts, Calendars > Add Account > Other > Calendars.You must resubscribe to your iCal holiday calendars on your iPhone all over again.Or, you can automatically subscribe to a calendar by using Safari on your iPhone to choose from Apple’s extensive selection of calendars at www.apple.com/downloads/macosx/calendars.35. iTunes no longer launches automatically when I attach my iPod or iPhone to my computer.If your iPhone or iPod is very low on power or if the battery is fully depleted, it can take up to 10 minutes to appear under Devices in iTunes.Otherwise, you may have unchecked the box in iTunes for your device that says “Automatically sync when this iPhone/iPod is connected” or “Open iTunes when this iPod is attached.”You may have also removed the iTunesHelper application from your Login Items in your Account System Preferences, which is required to automatically launch iTunes. You can get this back by reinstalling iTunes (www.apple.com/itunes) or by manually dragging iTunesHelper into the Login Items. iTunesHelper can be found by right-clicking on iTunes in the Finder and choosing Show Package Contents, then going to Contents > Resources.36. I want to synchronize files between two computers.There are many different programs available to help you with this task, but our favorite is ChronoSync ($40, www.econtechnologies.com). ChronoSync can automatically mount remote servers, wake your local Mac from sleep, schedule your synchronizations, archive backup copies of your files before syncing, and even give you a list of proposed changes before it makes any of them.Synchronizing files between two different computers is as simple as drag-and-drop with ChronoSync.While you can use ChronoSync to synchronize to any type of volume or folder, if you specifically want to sync to another computer, you may want to additionally purchase ChronoAgent for an extra $10. ChronoAgent lets you communicate directly with a remote Mac faster than using AFP or SMB, and you gain full root access, so you can copy anything without any restrictions.37. I turned on MobileMe syncing on my iPhone, but nothing is syncing to my Mac or Me.com.It’s possible that the MobileMe servers aren’t communicating properly with your iPhone. An Apple support rep recently admitted to us that this is an extremely common problem that MobileMe users may experience every few months until Apple increases the reliability of its MobileMe syncing servers. So you may want to keep these instructions handy for future reference.First, find out if MobileMe sees your iPhone at all. Activate Find My iPhone on your iPhone (Settings > Mail, Contacts, Calendars > your me.com account > Find My iPhone). Then, from a computer (not your iPhone), go to your MobileMe account page at https://secure.me.com/yourusername. Click on Find My iPhone to see if the MobileMe website sees your phone. If not, try turning off your iPhone and turning it back on again. If the MobileMe site still doesn’t see your phone, try deleting your MobileMe account on your iPhone and re-creating it again.We feel like Big Brother is watching us with Find My iPhone's crosshairs centered directly on our house!Once Me.com sees your iPhone, try adding an event or a contact to your phone and see if the change shows up on your MobileMe calendar (www.me.com/calendar) or address book (www.me.com/contacts) within a few minutes.If not, you will probably have to reset all of your sync data on Me.com with information from your Mac’s iCal and Address Book. Make a mental note of any recent unsynced changes you’ve made on your iPhone, because you’re going to lose them in this process. Also, sign out of Me.com. Go into the MobileMe System Preference on your Mac, select the Sync tab, click on Advanced, and then click Reset Sync Data. Click on the right arrow so that you are replacing all sync info on MobileMe with “info from this computer.”Log back into Me.com and verify that it now has your current information for contacts and calendars. If not, you will have to reset the SyncServices database on your Mac. Apple has instructions on this process at support.apple.com/kb/TS1627.But before following those instructions, be sure to do two things on your Mac: First, repair your permissions using Disk Utility (Applications/Utilities), and, second, repair your keychain using Keychain Access (in Disk Utility, pull down from the Keychain Access menu and select Keychain First Aid). After that, try syncing again from the MobileMe System Preference pane.This is how it should look when you're about to overwrite information on the MobileMe website with information from your Mac.Once Me.com has your current information, you are ready to go back to your iPhone. On your iPhone, go to Settings > Mail, Contacts, Calendars > Fetch New Data. Turn Push off, then completely turn off your phone for 30 seconds. Turn your phone back on and re-enable push. Then, go to Settings > Mail, Contacts, Calendars > your Me.com account and turn off and on each one of the sliders for the information that you’re trying to sync (Contacts, Calendars, Bookmarks, etc).Wait several minutes, and hopefully all your current information will reappear in your calendar and contacts on your iPhone.If not, you will probably need to have a live chat with a MobileMe support agent. Go to www.apple.com/support/mobileme. Choose any of the troubleshooting options underneath Syncing with MobileMe in the left-hand margin, and a Chat Now button will appear. Next Page: Video, Music, and Backup Problems...  Video Problems These tips address problems you might encounter trying to play video files on your Mac. 38. I’m trying to use my Apple Remote on my Mac to watch movies through Front Row, but the other computers in the room--along with my Apple TV--are inadvertently responding to my remote’s button presses.You need to pair each one of your Apple Remotes to a particular device. Apple has instructions on how to do this at support.apple.com/kb/HT1619.39. Sometimes I can't play Web videos.Out of the box, your Mac can only play Flash and QuickTime videos. To play other video formats, you’ll need to install one or more of the following free apps:>> Flip4Mac Windows Media Components for QuickTime (www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx)>> Perian (www.perian.org)>> Microsoft Silverlight (www.microsoft.com/silverlight/)>> RealPlayer (www.real.com)>> VLC (www.videolan.org)40. I want to convert video files to other formats, particularly those that will work on my iPod or iPhone.To convert your video files into many different formats--including iPhone and iPod compatible formats--try Video Monkey (free, videomonkey.org), VideoDrive (7.99 euros, www.aroona.net), or CosmoPod (8.90 euros, www.cocoamug.com). To convert DVDs, try HandBrake (free, www.handbrake.fr).41. I want to download a Flash video from the Web.There’s a little-known trick in Safari that lets you download Flash videos that are embedded in webpages. Bring up the Activity Viewer (Window > Activity) and look for a file that appears that it may be your video file, perhaps based on its large size or the fact that it is so large that it is still loading. When it‘s finished loading, hold down the Option key and double-click on the video file. Safari will download the file into your Downloads folder for you, and you can monitor the progress through the Downloads window.Little-known Safari secret: You can download Flash vids, like Funny or Die's famous "The Landlord" starring Will Ferrell, to your Desktop to watch at your leisure.If you’d like an easier way to download Flash videos, try TubeTV (donations requested, www.chimoosoft.com), Videobox ($15, www.tastyapps.com), or TubeSock ($15, www.stinkbot.com).42. I want to download a QuickTime video from the Web to my Mac, so I can watch it later.If you’ve purchased QuickTime Pro ($30, www.apple.com/quicktime), you can download many QuickTime videos right from the Web by clicking on the triangle in the lower right-hand corner of the video and choosing Save As QuickTime Movie.However, some QuickTime videos, including those on Apple’s website, don’t let you download them directly. To download these devious videos--with or without QuickTime Pro--view the source of the webpage in Safari (View > View Source) or Firefox (View > Page Source). Do a search for .mov (the file extension for QuickTime videos) to find the full URL of the video file. When you find it, copy the entire URL of the video file. Then, launch QuickTime Player on your Mac and select File > Open URL and paste in the URL. Now you can save the video file onto your computer.43. I bought an external USB webcam, but my Mac laptop isn’t recognizing it.If your Mac is running Mac OS 10.4.11 or later, it can recognize almost any USB webcam on the market, usually without installing any drivers.If you’re running the latest version of OS X but still having problems, the iUSBCam (www.ecamm.com/mac/iusbcam) and macam (webcam-osx.sourceforge.net) websites provide helpful tips and driver downloads.Note that Mac programs like iChat and Skype will first try to use your built-in internal camera before using any external webcams. To change this, you’ll need to go into the preferences of those programs to change your video input source.If you’re unsuccessfully trying to use your external webcam in Photo Booth, you have to switch back to the internal camera in iChat’s preferences before launching Photo Booth. Music Problems How to keep rocking in the free world. 44. I want to make iPhone ringtones from a song that I didn’t purchase (or isn’t available for purchase) from the iTunes Store.If you have a track in iTunes that you own on CD and that you’ve ripped to iTunes, you can make a ringtone from it for free in GarageBand ’09. Click here for instructions and scroll down to “Roll Your Own iPhone Ringtones,” which also provides instructions for doing the same thing in QuickTime Pro).45. My iTunes library is full of duplicates.For smaller libraries, use iTunes’ Show Duplicates feature (File > Show Duplicates) and manually remove the extra files. iTunes only matches on Artist and Title information though, so be careful not to delete legit alternate versions of tracks--live versions, for example. For better duplicate control, try Dupin or some of the iTunes scripts available at www.dougscripts.com.46. One of the rubber tips from a pair of third-party earbuds got stuck in my ear--help!Believe it or not, this has happened to us too--more than once. We recommend keeping a pair of tweezers handy, just in case a tip come off in your ear canal, which can sometimes happen if you pull the ’bud out too quickly. It’s happened to two Mac|Life editors, both of whom agree that having something small and unreachable lodged in your ear can be pretty traumatic.47. My iTunes library is spread across multiple Macs. How can I keep two iTunes libraries synchronized?If all you want to do is listen to iTunes music housed on another local Mac (i.e. connected to the local network), just turn on iTunes’ sharing feature (Preferences > Sharing and check “Look for shared libraries”). To share your own tracks, also check “Share my library on my local network.” You can also store libraries on a network drive that supports iTunes sharing, to share tunes without needing another Mac up and running all the time. To keep two libraries in step for syncing iPods, use a utility like TuneRanger ($29.99, my.smithmicro.com) or SuperSync ($29, www.supersync.com).You don't have to share all your iTunes content--and you can password-protect it if you want, too. Backup Problems Don't tell us you don't back up--especially since Time Machine makes it so easy! Here's what to do when you run into problems. 48. I want to restore a file from a Time Machine backup of a different Mac or an older backup of my main Mac that Time Machine no longer recognizes (due to a new backup drive, a new logic board, or a new internal hard drive).You can restore any Time Machine backup onto any Mac, if you know a few tricks involved with restoring.The first one is related to an odd decision by Apple: You can only browse other Time Machine volumes by adding the Time Machine icon to your dock, then right-clicking on the icon and selecting Browse Other Time Machine Disks.There's our hidden option to browse other Time Machine disks!But even if you do that, it won’t see your Time Capsule or other external Time Machine drives, even if they’re mounted on your Desktop. In Finder, you actually have to manually choose the .sparsebundle file that represents the computer that was backed up, double-click on this file, let it mount on your Desktop, and then Time Machine will let you choose the resulting mounted disk image to restore from.49. Time Machine is giving me an error message that’s too vague for me to interpret.The programs TM Error Logger (donations requested, www.carnationsoftware.com) and Time Machine Buddy (free, www.bluedog.com.au) can help you interpret what has gone wrong with your Time Machine backup.50. I’d like Time Machine to back up to multiple external hard drives, so I can keep one backup drive offsite and one backup drive onsite.Time Machine can correctly keep track of backups on multiple external hard drives. Just give your hard drives different names, and whenever you connect the other drive, you’ll need to manually make a trip to Time Machine’s System Preference and change the disk there. 

  • 50 of the Most Burning Apple Questions Answered

    You asked for help with the thorniest problems facing Mac, iPhone, and iPad owners, and we answered, providing 50 foolproof solutions that’ll come in handy for anyone who uses Apple gear. For months now, we’ve been asking you to send us your most burning Apple questions, and to put it mildly, you came through. The queue in our inbox looked longer than the lines that curled around NYC’s 5th Avenue Apple Store for the launch of the very first iPhone. And when we dug into the meat and potatoes of your queries, we could only marvel at the insightful list of vexing technical issues and twinkle-in-your-eye trivia tidbits that you challenged us with. We distilled all those inquiries down to the 50 best, most burning questions about Macs, iPhones, iPads, and Apple itself. Then we put our crack team of experts on the job of coming up with this ultimate answers guide for all things Apple. Struggling with iTunes syncing? iPhone backups? RAID cards? iPad printing? Or just wondering exactly what Steve actually wears every day? The answers await, backstopped and bulletproofed by the pros at Mac|Life. 1. Duplicates in iPhoto I can’t find any options in iPhoto for removing all duplicate pictures in one fell swoop, and I don’t want to find and delete them all myself. Any ideas?iPhoto lacks iTunes’ duplicate-deleting prowess, but the shareware app Duplicate Annihilator can fill this gap and free your photo library of clutter. Despite the name, it identifies and tags duplicate pictures with a keyword so you can collect them in a Smart Folder to review and annihilate at your leisure. 2. Wi-Fi DropoutsSince upgrading to Snow Leopard, my Wi-Fi connection randomly drops for no reason. I still get Wi-Fi reliably on my iPhone, and my wife gets it on her PC. Any advice?This problem seems to be affecting many Snow Leopard users, so we’ve come up with a series of steps that should resolve it. Start with the first and work down until the problem goes away:» Update to Mac OS X 10.6.3 or later.» Restart your modem and router.» Upgrade your router’s firmware to the latest version, particularly if it’s a non-Apple router.» Turn AirPort off then on again from your menu bar.» In your Network System Preference, create a new location and delete all of the previous locations.One of our best tips for troubleshooting Wi-Fi connection problems is to create one brand-new location and then delete all of your previous locations.» Within your new location, drag AirPort to the top of the service order by clicking on the gear icon and choosing “Set Service Order.”» Delete all of your preferred networks. To see your preferred networks, click on AirPort in the left margin, then the Advanced button, then the AirPort tab.» Within that Advanced area, click on the TCP/IP tab and turn off IPv6. Then, go into the DNS tab and make sure that your DNS servers are correct. If in doubt, try Google’s DNS servers of 8.8.8.8 and 8.8.4.4.» Run Keychain First Aid in Keychain Access, which is located in your Utilities folder.» Manually change your router’s wireless channel to another channel to avoid interference with other wireless networks. See which channels are being used by other networks with a utility like AirRadar ($20, koingosw.com).» Turn off 802.11n mode on your router, leaving it in 802.11b/g mode only.» Change the security settings on your router from WEP to WPA/WPA2.» Zap the PRAM on your Mac (get instructions here). 3. Multitouch Gestures Why can’t I do the one-finger double-tap to open documents in Snow Leopard?You can absolutely use the one-finger double-tap on your Multi-Touch trackpad to open documents in Snow Leopard. Simply go into your Trackpad System Preference and make sure that “Tap to Click” is checked. Your confusion may also stem from the fact that your Multi-Touch trackpad is capable of understanding many gestures. So if you’ve enabled “Dragging” or “Drag Lock,” you might be holding down your finger too long after the second tap. If you’ve enabled “Secondary Click,” you might be tapping in the wrong area of your trackpad. 4. Syncing iPhone Photos When I sync my iPhone, all 6,000 of my MacBook Pro’s photos move to the iPhone--very uncool! How do I remove them from the phone and ensure one-way photo transfers to the Mac in the future?That’s at least 5,950 pictures too many. Just connect your iPhone to your MacBook, then select the iPhone in the iTunes sidebar. Click the Photos tab, where you can choose to transfer none of your pictures or just specific iPhoto Albums, Faces, and Events to your iPhone. Re-sync to apply your new settings and get back a few gigabytes on your iPhone. 5. Uninstalling My Mac still runs processes from a program I deleted. How do I delete an application entirely and prevent this from happening?Unfortunately, there’s no standard way to remove a program from your Mac, but some developers simplify the job by including an uninstaller with their application. It may lurk in the main folder of the app you want to terminate--check those subfolders!--or it might be in the original installer itself. Launch the installer and proceed through it carefully. An uninstall feature may be obvious, or it could be hidden among options to customize the installation process. Be sure to quit the program you want to delete before uninstalling it.If an application didn’t come with an uninstaller, then the only way to delete it is to drag it to the Trash. However, this won’t remove preferences and other support files left behind on your Mac. You can use Spotlight to search for the deleted application’s name to find these strays, but if you have a lot of applications to remove, consider investing in a dedicated uninstaller like CleanApp, AppZapper, or AppCleaner. These programs automate the process of zapping unwanted programs--and their stuff--off your drive for good. 6. File Compression I’d like to save hard drive space with the Finder’s Compress command, but I’m not getting useful results. I recently compressed a 117.4MB file to just 116.7MB. Am I doing something wrong?Not all file types can be compressed with the same space-saving results. For example, compressing a ZIP archive won’t make a significantly smaller ZIP file. Some files, such as JPEGs, MP3s, and other media formats, have a certain level of compression already built in, but the sizes of text files and uncompressed image file formats can be dramatically reduced with ZIP compression. 7. Remote Control When I use my iPod touch as a remote for my Apple TV, it appears to only give me access to the Apple TV’s library as if it were an iPod. Is there a way to use the iPod touch like the traditional Apple remote? For example, can I use the touch to navigate to the YouTube app and search for videos, or to browse the movie rentals?Apple’s Remote app for the iPhone and iPod touch lets you control the playback of media that you’ve already purchased or downloaded. But for content that doesn’t live on your Apple TV, such as YouTube videos or the iTunes Store, you’ll still need your traditional Apple remote to navigate to those screens. However, the good news is that whenever an onscreen keyboard appears on your Apple TV, the Remote app will display its own keyboard, which lets you quickly type what you’re searching for. 8. Photo Migration Can Faces and Places data in iPhoto ‘09 be moved to another Mac, or do I have to click on all those faces and enter all those locations again?All your vacation sites and friendly faces will transfer to another Mac with OS X’s Migration Assistant, or you can drag your iPhoto library file from your Pictures folder to the same location on a new Mac. When you launch iPhoto on the new machine, you’ll be told the locations of pictures containing GPS data must be retrieved again, but custom locations you’ve entered yourself (for pictures taken with older cameras, say) will remain intact. 9. Gmail, Behave! I sync Gmail with OS X’s Mail, but when I delete a message from Mail, it remains in Gmail’s All Mail folder in the sidebar. What’s the right mailbox setting to move a message deleted in Mail to Gmail’s Trash?All your Gmail goes into the All Mail folder, whether or not it’s been recently deleted and no matter which Gmail folder label is attached to the message. Google’s default IMAP Mail settings (available here) are correct, but to send a Mail message directly to Gmail’s Trash, you’ll have to drag it to the [Gmail]/Trash folder in Mail’s sidebar. 10. Crash-Tastic It always happens at the worst possible time: I’ll be using my PowerBook G4 when the screen suddenly dims and shows a Rosetta Stone’s worth of languages telling me to restart the computer. Why does this keep happening, and how can I stop it?Ouch. What you’re describing is a kernel panic, a cute name for a not-so-cute problem. An operating system’s kernel acts as a bridge between applications and the computer’s hardware, and kernel panics are the last-ditch efforts of the operating system to recover from serious conflicts between them. The chief causes of kernel panics are faulty RAM and software incompatible with the operating system you’re running. Unfortunately, that range could include any number of bad things that may be happening on your poor PowerBook.Happily, even a kernel panic isn’t the end of the world, and we can offer some pointers to help you figure out what’s wrong. The first step is to look at your Mac’s history. Was there a time when it didn’t get kernel panics? Think back to any (and we mean any) new hardware or software you installed before the panics began. Update or uninstall them one item at a time to isolate the panics’ cause until you narrow down the trouble. Also note which hardware and software you’re using just before they strike--there may be a pattern. Whatever the issue, your Mac isn’t happy, so be sure to back up important files and verify your hard drive with Disk Utility regularly.Next page: Answers Guide continued >> 11. Get Zippy iPhone Backups How can I speed up iPhone backups so I’ll never have to cancel mid-backup again? They seem to take forever when a couple minutes really should do it.A. First off, keep your iOS software current. Not only will the latest updates squash bugs and add features, they can improve backup times. To update, sync your iPhone, select it in the iTunes sidebar, then go to the Summary tab.B. Pare down the number of applications on your iPhone. Application data like in-app purchases, saved games, and new documents are all backed up when you sync, and that can add up to a long wait while the backup progress bar creeps by. To start cleaning house, connect to iTunes, select the Apps tab, then delete your most infrequently used applications. You’ll lose the data saved in these apps, but you’ll gain speedier backups.Ask yourself this: Are those apps you never use on your iPhone really worth slowing down your backups?C. Sync often. If you sync at least once or twice a day, fewer applications will have new data to back up when you reconnect to iTunes. If you can’t bear to part with any of the applications on your Home Screen, making multiple faster backups will let you keep all your favorite apps at your fingertips.D. Keep Camera Roll clean. While the contents of your iPhone’s photo library aren’t backed up during a sync, the photos, movies, and screenshots in Camera Roll are. Transfer this media to iPhoto as soon as you begin a sync, and delete the files from Camera Roll when the transfer is complete to get this data copied onto your Mac while excluding it from being backed up in iTunes.More photos = slower backups.E. Connect to a USB port on your Mac instead of an external USB hub. Not all USB ports are created equal, and connecting to a powered, full-speed USB port that’s built into your Mac will ensure the fastest possible transfer speeds during backups. That means you can be off to your next port of call quickly, secure in the knowledge that your iPhone data is safe on your computer.F. Before you sync to iTunes, purge unnecessary SMS messages, old call histories, and non-essential files downloaded by apps that store data on your iPhone. For example, if you regularly copy files to your iDisk app or productivity apps like DocsToGo, make sure you’re only carrying what you need before a backup. Odds are these files live elsewhere on your Mac or iDisk, so there’s no need to back them up again.Junk your old, unused files, too. 12. Time Travel I’ve been running Time Machine for months in Mac OS 10.6.3, but I’ve never seen instructions about how to go back in time and retrieve information. Help!Mount your backup drive, then launch Time Machine from your Mac’s Applications folder. Your desktop will be replaced by a timeline and Finder windows showing your Mac’s contents as they were in the past. Just click a Finder window (or click within the timeline) to return to a specific date. You can also search within Finder windows for specific filenames, and more. When you find a missing file, select it and click Restore to return to the present with your document. 13. Rip Encrypted Movies I want an easy way to download a DVD to my computer so I can put it on my iPod or iPad. I used to use HandBrake, but that no longer works for encrypted DVDs.HandBrake (free, handbrake.fr) is still the quickest and most reliable tool for directly converting DVDs into video files that will play on your iPod or iPad. But you’ll also need to install VLC (free, videolan.org) if you want to decrypt commercial DVDs. Place both HandBrake and VLC into your Applications folder, and you’ll be able to convert encrypted DVDs with HandBrake once again. 14. Dump Discs I want to go disc-free on my MacBook, but a few of my games require a CD or DVD to play. Is there any way to make OS X think the disc is in the drive when it’s not?OS X’s Disk Utility can make a duplicate of your game’s CD or DVD and save it to your Mac as a file called a disk image. Once created, disk images can be double-clicked to open and mount on your desktop just like a conventional disc (you’ve already seen them in software installers downloaded from the internet). But there are two things to remember: copy-protection schemes on the disc may prevent duplication, and you should have plenty of room on your MacBook’s hard drive before you begin. A DVD’s disk image will take up several gigabytes.To get started, insert the disc you want to dupe, then launch Disk Utility from your Utilities folder. Select the disc in the sidebar, then click New Image in the Disk Utility toolbar, set the image format to DVD/CD Master in the resulting sheet, and save the disk image to your Mac. Next time you want to play your game, double-click the image file, then launch your game normally once the virtual game disc mounts. When you’re finished, you can drag the mounted disc to the Trash to eject like any conventional media, leaving the disk image on your Mac for the next time you want to get your game on. 15. Branching Out Which operating systems—and I mean all of them, not just Mac versions—will run on a PowerPC-based Mac?The PowerPC processor has become something of a museum piece since Apple abandoned it for Intel’s chips, but these Linux distributions can help you breathe new life into G5- and G4-powered Macs. Ubuntu, Yellow Dog, and Fedora all maintain builds that run on PowerPC hardware. When you’re looking to run a worthwhile alternate operating system on older Mac hardware, the penguin has you covered. 16. The $1M Question When will Adobe Flash content be viewable on iPhones and iPads?Never. In April, Steve Jobs had this to say about Flash on Apple’s website: “Flash was created during the PC era--for PCs and mice. Flash is a successful business for Adobe, and we can understand why they want to push it beyond PCs. But the mobile era is about low-power devices, touch interfaces, and open web standards--all areas where Flash falls short.” 17. iLife Oops I accidentally deleted iMovie and the Apple Loops that came with GarageBand. Can I reload them from the original disc without losing all my other iLife files?Sure! First, launch the iLife ‘09 installer from your disc. At the bottom of the final screen is a Customize button that lets you install iLife components individually. Click it, then select the items you want to reinstall. The installer will insist on installing GarageBand along with your missing loops, but your missing applications and files will return to your Mac without affecting other iLife applications and documents, including GarageBand preferences. Just remember to run Software Update afterward to ensure that everything’s up to date. 18. iPad Printing What are the best ways to print from the iPad?Until Apple decides to build printing into iOS, there unfortunately isn’t a “best” way--although there are several apps in the App Store that might meet your needs.Canon’s Easy-PhotoPrint for iPhone runs on the iPad and will print photos to certain Canon printers. And the App Store is full of plenty of third-party apps that promise printing from your iPad, although in our experience the results are decidedly mixed. PrintBureau ($12.99) searches your network for shared printers. It reliably printed to one--but not another--of the printers on our home network without any intervention. There’s an optional free helper application you can run on a Mac to give PrintBureau access to your printers (a solution common to several iPad printing apps), but we’d hardly call that true iPad printing.We also had success with Air Sharing HD ($9.99), which is packed with features for moving and sharing files with your iPad. It didn’t work immediately with our Wi-Fi–enabled printer, but turning on Printer Sharing on our Mac made all our printers visible to the app. But--like using a companion app--that also requires that you have a Mac running. Ultimately, the least fiddly solution often ends up being emailing yourself a document and printing from a computer. Hopefully Apple has something better in the pipeline
 19. Tame Bookmarks I have tons of Safari bookmarks on my Mac. I don’t want them all on my iPhone, but Apple only allows syncing of all or none. Is there a fix?It’s almost elegant. Xmarks (xmarks.com) syncs bookmarks across multiple browsers, and its profiles let you decide which bookmarks appear on specific devices, including your iPhone. Best of all, you can view (and even search) them in a layout formatted for Mobile Safari. Just sign up for Xmarks, follow their instructions, and disable iPhone bookmark syncing in iTunes. Unfortunately, Xmarks doesn’t sync new bookmarks made on your iPhone back to your Mac. Like we said
almost elegant.Next page: Answers Guide continued >> 20. Stay Safe How can I tell if someone is using my Wi-Fi? Elementary, my dear Wi-Fi user! The mystery’s solution lies in MAC (Media Access Control) addresses, which are unique codes that identify network devices. Different routers have different ways of showing which addresses (and thus, devices) are accessing your network. If you have an AirPort router, launch AirPort Utility from your Utilities folder, double-click your router’s icon, then click the Advanced icon in the resulting window. Click Logging and Statistics, then Logs and Statistics. In the Wireless Clients section, you’ll see a graph showing the address of each device connecting to your network. The list will include your Mac, the AirPort router itself, and any other computers, iPhones, game consoles, or other devices using your Wi-Fi connection. Next, match the MAC addresses to your network devices. We’ll get you started: your computer’s address can be found in the Network section of System Profiler. When you’re finished, you’ll know the addresses of devices you want on your network, so you can tell when something with a foreign address is using your Wi-Fi. Then the game’s afoot! 21. Sim-plify I have a 1G iPhone that I want to use as a simple iPod touch, leaving aside the phone features entirely, but I don’t have the original SIM card. What are my options?Your options are slim. Unlike later models, the 1G iPhone requires a SIM card to operate as a basic iPod, even after AT&T service has been terminated or transferred to another phone. You can get a new SIM card from AT&T, but this will require signing up for a new phone service contract. Unfortunately, there’s no way around this limitation besides jailbreaking your iPhone with one of the methods floating around on the internet. 22. Merge Partitions Is there any way to un-partition a non-boot hard drive in OS 10.6 without wiping the data?You’re in luck. Since 10.5, OS X’s Disk Utility has been able to add and remove partitions from disks without affecting other data on the drive. However, Disk Utility won’t merge data from the deleted partition to another partition on the drive, so back up all your data--especially files on the partition you’ll be removing--before you begin.Once all your data’s securely backed up, launch Disk Utility from your Mac’s Utilities folder, then select the drive in the sidebar (be sure to choose the icon noting the drive’s capacity, not just its name). Click the Partition button, then in the shaded box showing the drive’s Volume Scheme, select the partition you want to remove. Click the minus button below the Volume Scheme chart to remove the partition (don’t worry, it won’t disappear right away). Click and drag other partitions to resize them and fill the empty space that will be left behind by the deleted partition. You can also click the plus button to add a new partition that can also be resized. Click Apply to commit your changes and begin Operation: Un-partition. 23. No Scratching I just bought a new 21.5” iMac (late 2009 model) and found a serious design flaw: the CD slot has sharp aluminum edges that can inflict permanent, irreversible scratches to valuable CDs. Help!These days, Apple’s really into razor-sharp edges. For example, the unibody MacBooks also famously have sharp edges where users rest their wrists, and those very same sharp edges have made it onto the slot on the side of the iMac where CDs are loaded. Luckily, those sharp edges are just on the outside, not on the internal drive itself. So if you carefully and slowly slide in your CD without touching the outside edges, you may avoid scratching your CD. But here’s a more practical solution: Put electrical tape around the edges of the slot. This isn’t the most beautiful thing to look at, but it’s almost guaranteed to keep scratches at bay. Another option would be to purchase an external CD drive to either use as your primary CD drive or to make copies of your valuable CDs. That way, if a CD gets scratched, at least it’s not the original. 24. Font Fixes When using Mail, any font that I use in my outgoing email always shows up on recipient PCs as Courier--that archaic, typewriter style font. How can I get my Mac fonts to translate onto PCs?In order for a font to be successfully seen on somebody’s computer, they need to already have that particular font installed on their machine. If your recipient doesn’t have the same exact font as you, their computer will substitute your font with a font that is already installed on their system. This applies to emails, websites, Word documents, almost anything. If maintaining the integrity of fonts is important to you, you’ll need to create PDF files or images and attach them to your outgoing email message. 25. App-Update Errors When I try to update apps from my iPhone, I get a “Cannot Connect to iTunes Store” error, yet I have no problem downloading new apps, and no problem updating them in iTunes on my computer. What gives?Assuming the problem is reoccurring and not a freaky networking accident, it sounds like your iPhone (or the problematic apps themselves) may be confused about the status of your iTunes account. This could be because a different user has logged into your iPhone, because you have multiple usernames or passwords tied to your iTunes account, or even because your billing information was recently changed on another device. The easiest place to start is by navigating to Settings, tapping Store, and confirming that yours is the currently active account on your iPhone. If it is, try signing out and signing back in with your most recent iTunes account information, then verify that your address and billing information are correct. If the problem persists, the apps may the culprit. Try updating them in iTunes, then deleting them from your iPhone. Reconnect your iPhone to your computer to sync the updated apps back to the phone. If, down the road, these same applications refuse to update from your iPhone again, deleting them from your Mac and re-downloading them from the iTunes Store may fix this. 26. Make Windows Behave I have various finder windows set to appear in different views depending on their content. But certain windows stubbornly--and randomly--refuse to remember my preferences. Is it a bug, or am I missing a setting?Setting a specific folder to open in a particular view (such as columns, icons, or lists) can make browsing files in the Finder a lot easier. Just open and set each folder to your preferred view, then select View > Show View Options in the menu bar and check the topmost button in the resulting window to force the Finder window to always open in that view. Unfortunately, the Finder has ignored these helpful preferences since the earliest days of OS X. Your stubborn folders aren’t the first!Your folders may be confused by corrupt .DS_Store files, the invisible files created by the Finder to store icon sizes, window backgrounds, and more. System utility apps like TinkerTool and Cocktail can reveal or delete these files for you, or you can use the Terminal to delete them yourself if your UNIX Fu is strong.If those options don’t do the trick, your Mac may think you don’t have permission to reset the view options of certain folders. Some, like the Applications folder, don’t technically “belong” to any user except the system itself, and only the system (also known as the root user) can make permanent changes to these directories. What looks like random stubbornness may be OS X remembering that it’s in charge of these folders, not you.To show your Mac who’s boss, log in as the root user, then set uncooperative folders to the view setting you prefer. Just be careful, and remember to log back into your normal user account and disable root access when the job is done. Moving or deleting the wrong files while logged in as root can have serious consequences for your Mac. Apple explains how to log in as root here. 27. Just Open! I used to double-click any photo, and it would open in Photoshop. When I installed 10.6, this feature disappeared. Now I have to drop the photos onto the Photoshop icon.Snow Leopard ignores “creator codes,” which changed its file-opening behavior--it’s all about file extensions now. Right-click a JPG, choose Get Info, and under Open With, choose Photoshop, and click Change All. Do this again for PNG, PSD, TIF, and any other photo file types you want Photoshop to get first dibs on. 28. iPads Kill Wi-Fi When enough of us use iPads on the office Wi-Fi, it can crash the Wi-Fi itself! I’ve heard this is a common problem--is there a fix?You’ve heard right, and it’ll take an OS and/or firmware update from Apple to vanquish this annoying glitch. Until then, know that the issue is caused because an iPad can stop renewing its DHCP lease when it goes to sleep, so if you set your iPad to never sleep (Settings > General > Auto-Lock > Never), you’re good. That’s hardly ideal, and at Mac|Life HQ, we set up an iPad-only Wi-Fi network, which creates a smaller pool of DHCP leases and keeps the main Wi-Fi network safe. Interestingly, iPads are also prone to other Wi-Fi glitches, like sketchy signal strength, frequent drops, and slow speeds. Bizarrely, one of the first things you should do is increase the brightness upward and turn off the Auto Brightness option (Settings > Brightness & Wallpaper). We can only guess that something’s screwy with iPad power management
 29. Mac Pros Are Hot I just wanted to bring to your attention a widespread, frustrating issue that exists with all 2009 Mac Pros. Whenever you play any audio, the CPU rapidly heats up (core temperatures as high as 90ÂșC, CPU heat sink 60ÂșC). This problem exists in 10.5 and 10.6, but does not happen in Windows running in Boot Camp, so it appears to be a Mac OS X bug. And after spending $8,000 on Apple’s top machine, I feel like I have been had.Yes, this seems to be a prevalent problem with the 2009 Mac Pros. Playing any type of audio heats up the Pro precariously close to--but not quite at--dangerous heat levels. If your Mac actually reached dangerous heat levels, it would shut itself down. This increased heat also causes decreased performance. Unfortunately, we don’t have any solutions for you, but we’re publishing your letter in the hopes that greater publicity on this issue will help get a speedy resolution from Apple.Next page: Answers Guide continued >> 30. What a Mess!One of my co-workers spilled juice on his older MacBook Pro, and now the keys are sticky (when pressed down, they don’t pop up right away). What’s the best way to clean up?Sounds nasty! Although this particular spill has long dried, we’ll start these cleanup instructions from the moment right after spillage to make them more widely useful. So: Immediately power down, disconnect the power cord from the MacBook, and remove the battery (if it’s removable). After doing as much as you can with paper or cloth towels, turn the machine over with the lid partly open to allow the liquid to drain, making sure that the laptop doesn’t close all the way. Give it about 72 hours to completely air dry and then take apart the machine to thoroughly clean the innards. The website iFixIt.com has great step-by-step guides to taking the keys off and getting your MacBook back to normal. When dabbing at disassembled keys and other parts, we recommend a bit of gauze lightly dampened with rubbing alcohol. 31. Airport Fizzles I stream my music from iTunes to an AirPort router, but it frequently cuts out. What can I do?First, make sure your iTunes and AirPort software are up to date. If the problem persists, move your router away from possible sources of interference. Wi-Fi is convenient, but it’s not an exact science. Signals can be impeded by microwaves, wireless phones, thick masonry, and more. If dropouts continue, try changing the channel on which your AirPort broadcasts in the Wireless tab of the AirPort section of AirPort Utility. 32. Family Planning My wife and I have our own iPhones and iTunes accounts, and we’re adding an iPad to the happy family. Can we sync both iPhones and the iPad (plus our Apple TV) to a single iTunes account, and share our apps on all devices without affecting our current library and future purchases?Bad news first: there’s no way to merge multiple iTunes accounts into one, so your family will have to keep juggling separate accounts and purchases from your iPhones, Apple TV, and bouncing baby iPad. The good news is that apps, like DRM-protected movies and TV shows, can be used on up to five authorized computers and the iDevices that sync to them. Just open iTunes, select Apps in the sidebar, then drag iPhone applications you want to share from iTunes to a networked computer or removable hard drive. Select File > Add to Library in iTunes on the second authorized computer, then choose the exported apps to load them into that computer’s library. These apps won’t retain saved data from the original computer, but otherwise they’ll be fully operational and can be updated normally. Apple TV purchases, however, will still be tethered to one of your computers. But even these files can be synced and transferred to multiple computers and iDevices.Here’s the better news: Home Sharing, introduced in iTunes 9, simplifies this process by allowing users to drag and drop media to shared computers within iTunes. Activate Home Sharing by selecting Advanced > Turn On Home Sharing. Repeat this step on all your computers, entering one iTunes account username and password on each. Then you can drag media from shared libraries in iTunes’ sidebar into a computer’s local library at will. Future purchases can be shared automatically by clicking the Settings button at the bottom of Home Sharing iTunes library, then selecting which media you’d like to share. Once you set up all computers on your network, syncing works automatically, zapping new media off to each machine. 33. Double the Addresses Why do I have duplicate Contact entries on my iPhone but not on my Mac?Odds are your iPhone has gained multiple groups of contacts after syncing them both wirelessly through MobileMe and through iTunes when you connected your iPhone to your Mac. Whatever the cause, check your iPhone Contact app’s Groups. If you see a group named From My Mac in addition to groups you’ve created in OS X’s Address Book, it’s a sign your iPhone thinks you have two distinct sets of friends.It's hard enough to find the contact you're looking for--who needs duplicate entries?To fix the problem, first back up your Mac’s contact data. Connect your iPhone to iTunes, uncheck Sync Address Book Contacts in the Info tab, then re-sync. If that doesn’t remove the extra contacts, turn off MobileMe contact syncing in Settings on your iPhone, choosing to delete the existing contacts on your phone. Next, turn Contact syncing back on, and choose to merge MobileMe’s data onto your iPhone if asked. Now you should have just one set of contacts shared between your iPhone and Mac. You’ll have half the friends, but half the hassles. 34. Conquer Syncing What's the most elegant way to sync iTunes libraries between work and home computers?We use SuperSync, a program that lets you sync your iTunes library among multiple computers on local networks or over the Internet. SuperSync’s busy interface can seem a little daunting, but in just a few quick steps, you can start copying music from your crib to your cubicle and back again. Casual Fridays will never be the same.A. Buy the SoftwareSuperSync looks and feels kinda like iTunes, but is a whole different beast.To get started, you’ll need a copy of SuperSync running on both your home and work computers. Two licenses will set you back $24, or you can snag ten for $34 and give one to your manager for Boss’s Day.B. Make the ConnectionsWhen you first launch SuperSync on your home Mac, it loads and displays your iTunes library in an iTunes-alike window organized by genre, artist, and playlist. While SuperSync may look a little like iTunes (and it can even play some unprotected audio files), it’s really a conduit and control panel for syncing, not a jukebox. Your DRM-protected files must still be played by an authorized copy of iTunes, although SuperSync will transfer them just fine.SuperSync can even keep metadata updated across different Macs.If your music collection doesn’t live in your Mac’s Home folder, you can point SuperSync to a library stored on a remote or network drive and share from there. To set up sharing, just check the obvious boxes and enter a password in the application’s Network preferences. While you’re there, you can fine-tune what you sync and how. For instance, you can keep specific media types--all videos, for instance--out of your shared library and pick which metadata changes will be synced back to your home machine. Whether you simply want to copy files or meticulously update their play counts, ratings, and more across your computers, SuperSync has your back.C. Start the SyncTo sync your library, install and launch SuperSync on your work machine, then turn on sharing and connect to your home computer. This is easiest (and fastest) on a local network, but you can sync your music over the internet by manually forwarding ports on your home router, or by using a UPnP (Universal Plug and Play) router and letting SuperSync do the work for you.When the syncing starts, SuperSync's interface gets pretty busy.Once you get both computers talking to each other, you can synchronize your entire library in one go, sync individual files, or transfer albums, artists, and whole genres at once. You can even sync your playlists--both their music files and the lists themselves in the iTunes sidebar. Naturally, files added to iTunes on your work computer can be synced back to your home Mac. Just finish your download in iTunes, then phone home with SuperSync. New files will be noted automatically and can be transferred with a click. 35. Hot Flash My MacBook Pro has been acting strangely. It will become sluggish, get hot, and the fans will come on at full speed. Activity Monitor shows that a process called “PTMD” is taking over 60 percent of my CPU. How do I prevent PTMD from taking over my Mac?This may not be a common question, but it certainly is a burning one! According to Apple’s Mac OS X Reference Library, PTMD stands for “platform thermal monitor daemon,” and it communicates any OS notifications effecting thermal conditions to your hardware. This daemon is supposed to automatically quit itself when it’s done communicating, but apparently your Mac erroneously thinks that its thermal conditions are continuously changing, so it’s trying to let your hardware continuously know this incorrect information.This seems to be a new problem that has cropped up for some users in Mac OS 10.6.3, so hopefully it will be fixed in a future update to the operating system. In the meantime, you can manually quit out of PTMD in Activity Monitor (launch it from your Utilities folder) whenever it starts acting up. You may also try resetting your Mac’s System Management Controller, which is responsible for thermal management (follow the directions here). 36. It's a RAIDI have Apple’s RAID card in my Mac Pro, and it always pops up this error message: “Write cache disabled due to insufficient battery charge.” But...what is a RAID card, and what should I do?Apple's Mac Pro RAID Card improves RAID performance and reliability.RAID stands for Redundant Array of Independent/Inexpensive Disks, and it’s a tech that lets you combine multiple hard drives so they appear as one. RAIDs can either be mirrored or striped--in the first, each drive is an exact copy (or mirror) of the other drives, so if one fails, you’ll still have all of your data intact on another (known as redundancy). If you configure your drives as a striped RAID, the storage space of all of your drives is added together into one larger drive. This will give you increased performance and increased storage space, but no redundancy unless you’ve configured your RAID with parity handling (which uses a portion of each drive to hold identical copies of data from one of the other drives). RAIDs can be controlled by software like Apple’s Disk Utility or the excellent SoftRAID ($129, softraid.com), or they can be controlled by hardware like your RAID card. The main advantages of a hardware-controlled RAID are increased performance and reliability. With the error message you’re receiving, it sounds like the battery on your RAID card has died, so take it into Apple to get replaced. 37. iPad 2 What upgrades will we see in the next version of the iPad? (We emailed a trio of well-known tech experts for their predictions.)  Daniel LyonsNewsweek"I'd guess the following:» Front-facing camera for videoconferencing» Multitasking (duh, already announced)» Higher-resolution screen» No Flash» Gorgeous ads that will change your life» Unicorn tears"    Christopher NullYahoo! News, Technology"Dual cameras--a front-facing camera for videoconferencing will be huge for opening up a whole new market for the iPad."        Dylan TweneyWired"One of the things most obviously missing from the current iPad is a webcam. This would instantly transform the iPad into a videophone, and its size—just slightly bigger than the human face—would be perfect for face-to-face video chats. It’s also likely that the next iPad will have more memory and a faster processor. If we’re lucky, it might have an HDMI port too, so you can hook it up to a TV to show off photos, videos, and apps. One thing it definitely won’t have, though, is support for Adobe Flash. That door is closed, probably forever."   38. Mac Van Winkle When I wake my MacBook Pro from sleep, it doesn’t connect to my Wi-Fi. Sometimes it even forgets the Wi-Fi password. How the heck do I get it to remember?First, check out the extensive troubleshooting steps that we gave in Question #2 to see if any of those ideas solve your problem. Beyond that, your problem may be caused by one of the following issues:» Two Wi-Fi networks with the same SSID (wireless network name). For example, do you connect to one wireless router that’s named “Linksys” at work and then another router that’s named “Linksys” at home? If so, your Mac may be trying to apply the password from one router to the other router. Rename one of the wireless networks.» Keychain problems. Launch Keychain Access (in Utilities) and delete any AirPort Network password entries for the wireless networks that are giving you problems.» Preferred Networks problem. Go into your Network System Preference, click on AirPort, then the Advanced button, then the AirPort tab. Delete any unused networks, and drag your current network to the top of the list.» Corrupt preference file. Trash the file located at Macintosh HD/Library/Preferences/SystemConfiguration/com.apple.airport.preferences.plist and restart your Mac.» Security incompatibilities. Try changing the type of wireless security on your router (for example, WPA instead of WEP).» Wireless interference. Turn on interference robustness on your router or change the wireless channel.» Your system may need a general maintenance. Run Disk Warrior on your machine, repair permissions with Disk Utility, empty the caches, and run the UNIX maintenance scripts with Cocktail. 39. Style Manual What exactly does Steve wear on a daily basis?We asked our team of fashion experts, and they said, “The same dang thing no matter what.” So we made them stalk the streets of Cupertino and watch hours of keynote footage to bring you the scoop on Steve’s sartorial secrets. That’ll show ’em.Next page: Answers Guide continued >> 40. Sad Mac My iMac flat-out freezes when I try to wake it from sleep. I ran DiskTools Pro, which verified and repaired my hard drive, but it still hangs after waking from sleep.This is often a symptom of a failing graphics card or a failing logic board inside your Mac, in which case you would need to take your Mac into an Apple Authorized Service Provider for repair. However, before assuming the worst, you can perform a series of basic troubleshooting steps to rule out other variables that may be causing this symptom.» External devices: When your Mac fails to wake from sleep, try unplugging any external hard drives or peripherals to see if doing so makes your Mac suddenly wake from sleep. If so, those external devices may be to blame. » RAM: You may also have bad RAM inside your machine. You can try to pinpoint bad RAM by either removing one of your RAM chips and see if the problem continues, or by running the Apple Hardware Test to see if it can identify any bad RAM. To run the Apple Hardware Test, take a look at the DVDs that came with your Mac; one of them will say that the Apple Hardware Test is on it. Insert that DVD and restart your Mac while holding down the D key on your keyboard. » Reset your Mac’s System Management Controller (get instructions here).Next, try to rule out the software problems: » Trash the following files and then restart your Mac: Macintosh HD/Library/Preferences/SystemConfiguration/com.apple.AutoWake.plist and Macintosh HD/Library/Preferences/SystemConfiguration/com.apple.PowerManagement.plist » Reboot your Mac in single-user mode and run fsck (file system check)--get instructions here. » Back up your Mac, then erase and install Mac OS X.If all of these steps fail, it's time, sadly, to bring your Mac into an Apple Authorized Service Provider. 41. Stop Time When Time Machine is running, my Mac virtually comes to a stop. What is happening, and what should I do?Any time an application such as Time Machine is actively reading or writing to a hard drive, you may notice a tiny bit of a speed loss if you’re also trying to access your hard drive as well because the read/write heads take time to physically move to different locations on the hard drive platter.However, the key phrase is “a tiny bit of a speed loss,” meaning that the speed loss should be negligible to most computer users. Time Machine is designed to be fast and extremely lightweight, so if your computer is actually coming to a standstill, then something else is going on. The best way to troubleshoot this is by eliminating variables. First, make sure that you do not have any virus software scanning your backup drive. This is a known factor that could slow down your Time Machine backups to a crawl and that may affect your computer’s overall speed as well.Then, eliminate the possibility that your backup drive has a hardware problem by swapping it out with a different backup drive. If you don’t have another drive handy, a utility such as Drive Genius ($99, prosofteng.com) or Disk Warrior ($99, alsoft.com) can help you sniff out failing hard drives. Your backup drive must also be partitioned properly, as explained at tinyurl.com/3zne68.Next, use a different backup program like ChronoSync to see if the slowdowns continue. If they do, ChronoSync will let you see which file is actively being backed up while the problem is happening. It could indicate a problem with that particular file or with your internal hard drive.Other than that, you can try some general tips to speed up your Mac overall: Upgrade from Leopard to Snow Leopard; purchase faster internal and external drives (7200 RPM or SSD); use a faster connection interface (eSATA or FireWire 800); add more RAM to your Mac; and turn off hard disk sleep in the Energy Saver System Preference (this last one has a huge impact if your hard drive is powered via USB only and has no separate AC power). 42. Display Despair Why has Apple used so many display interfaces recently, and is the current Mini DisplayPort standard the best tech for the job?Mini DisplayPort meets VGA with this adapter.Apple’s flirtation with different video interfaces makes it seem like a puppet of the International Dongle Cartel, but it’s really all about doing more with ever-shrinking video ports. That includes today’s Mini DisplayPort, which can carry video and audio and connects to VGA, DVI, or HDMI displays at resolutions up to 2560x1600. We’re not sure if that makes it the best technology, but if it lets us carry just one small adapter that works on both MacBooks and iMacs, we’re happy. 43. Feelin' Social Does Apple have a Twitter account or Facebook page of any sort whatsoever?YouTube has your favorite Apple commercials.Steve may be cool with answering emails, but the company isn’t too keen on Twitter. There is no official Apple Twitter account. Facebook is a bit more complicated. While Apple hasn’t set up an official company page, it has created an App Store Facebook page: facebook.com/AppStore. Our preferred destination, though, is the Apple YouTube channel, which lets us check out all of our favorite Apple commercials: youtube.com/apple. 44. Feelin' Blu When will Apple include USB 3.0 and Blu-ray in Macs? What’s taking so long?USB 3.0 gear is already trickling onto the market, so it’s probably just a matter of time before the first computers sporting the blazing new standard roll out of Cupertino. Unfortunately, Blu-ray is another story. Apple’s interest in promoting its HD iTunes movie downloads and Steve’s declaration that bringing Blu-ray to the Mac is “a bag of hurt” don’t bode well for Blu’s chances on the Mac. 45. Photo Downloads There seems to be no way to download my photos from my iPhone directly to my Mac without using iPhoto. Even then, I have to drill down through some crazy iPhoto directories in the Finder just to copy the photos somewhere else. Can’t I just pull these photos off my iPhone and put them wherever I want?Any photos that are in iPhoto can be easily and quickly copied somewhere else on your Mac simply by dragging and dropping them out of iPhoto. For even more control over the size, format, and name of your photos, use the File > Export command in iPhoto. You don’t need to--and you really shouldn’t--be drilling down into any iPhoto directories on your Mac.Now, onto your next question of bypassing iPhoto altogether. In Mac OS 10.6, the Image Capture application gives you a significant amount of control over what happens when you connect your iPhone. If you have multiple cameras or iPhones, Image Capture even lets you set different preferences for each individual camera.Image Capture is the place to go to directly download photos from your cameras or to set what happens whenever you connect your cameras.You could have your iPhone launch Image Capture itself, which lets you manually download your photos into the directories of your choice and then delete those photos from the iPhone. You could have your iPhone launch Preview, which lets you import iPhone photos from the File menu. You could have your iPhone run an AppleScript.But perhaps best of all, your iPhone could launch AutoImporter, a hidden application that automatically imports photos to the directory of your choice, without you intervening at all. It’s located at Macintosh HD/System/Library/Image Capture/Support/Application/AutoImporter, and you can set this application’s preferences by choosing AutoImporter > Preferences. 46. Tame MobileMe I have four Apple devices: two MacBooks, an iPhone, and an iPad. It would be wonderful if MobileMe would do its job and sync all of my calendar and contact information, but I continually have glitches. One of the devices will often stop syncing, and then I have to wipe out data and start all over again. Is there any way to alleviate these problems?We’ve heard from an Apple support representative that syncing problems with MobileMe are very common because the MobileMe servers are not yet robust enough to handle more than 1,000 synchronizations before everything needs to be reset from scratch again. While 1,000 synchronizations might sound like a lot, consider that a sync takes place every single time you make a change to a contact or a calendar. The good news, however, is that this same representative told us that Apple is aware of its MobileMe syncing shortcomings and is continuously working to increase the competency of its servers.In the meantime, if you want to stick with MobileMe syncing, your best bet for solving the glitches you’re experiencing would be to follow our extensive guide from our November 2009 issue (or find it online here--scroll down to #37) on how to reset your MobileMe syncing from scratch on all of your devices.Alternatively, you may want to ditch MobileMe altogether and explore alternatives such as the web-based calendaring and contact solutions from Google, which can synchronize to your iPhone and iPad using Google Sync (google.com/mobile/sync). On your Mac, you can synchronize to Google using Spanning Sync ($25 for one year, spanningsync.com) or use the built-in (but more limited) syncing tools within Snow Leopard’s Address Book and iCal.If you have an extra Mac that you can use as a server machine, you can even take syncing into your own hands by using a product like Apple’s Snow Leopard Server ($499, apple.com) or the outstanding Kerio Connect ($540, kerio.com). 47. The Other Team I’m running Windows 7 on my Mac using Boot Camp. How do I maintain my computer so both the Mac and Windows platforms stay healthy? And how can I make a clone of my computer that captures both?For tips on how to keep your Windows 7 partition healthy, you’ll want to turn to our sister magazine Maximum PC (this is a good place to start), where you’ll find the experts on all things PC-related. Although conventional wisdom about PCs dictates that you’ll want to defragment your Windows hard drive regularly and immediately install antivirus software on your Windows partition, those are two things that Mac users are not required to do.Your Mac will continue to maintain its health as long as all those hundreds of thousands of Windows viruses can’t reach your Mac files from within the Windows 7 environment. And they won’t be able to since Boot Camp only allows you to read your Mac partition but not write to it.If you gotta run Windows 7, Boot Camp can get it done on your Mac.However, if you install a program like MacDrive 8 ($49, mediafour.com), you’ll have full read and write access to your Mac partition...and so will all those Windows viruses. So be doubly sure to have antivirus software on your PC side.To clone your entire computer, you’ll need to make two clones: one for your Mac partition and one for your Windows partition. For the Mac partition, use a tool like SuperDuper ($28, shirt-pocket.com) or Carbon Copy Cloner (donations requested, bombich.com). For your Windows partition, we recommend Winclone (donations requested, twocanoes.com). 48. Log Me OutMy iMac has separate user accounts for my wife and me, plus a Guest Account for when we have parties and people are drawn to the 27-inch screen to play. Can the Mac automatically return to the login screen after some period of inactivity? I don’t want guests to have access to our accounts, and I don’t want my wife to have to remember to log out when she’s finished. I just want it to go back to the login screen to force the next person to log in as a user or guest.No problem--head to System Preferences > Security and check the box for Log Out After X Minutes of Activity, setting X to be any number you like. While you’re there, make sure Disable Automatic Login is checked too. That way, the login screen always appears when you start up, instead of a default administrator account.The auto-logout option is in System Preferences > Security.It’s also easy to lock down the Guest Account with System Preferences > Parental Controls, which lets you select which applications will be available. By default any files in a Guest Account’s Home folder are deleted when they log out, but you could park an alias in the Dock to a shared folder on your hard drive, called, say, “Save Stuff Here.” While you’re sprucing up the Dock, add some big, pretty icons for party-startin’ apps like Photo Booth and Camera Bag.Set up a Guest Account with System Preferences > Accounts, then manage--or spy on--it with Parental Controls. 49. Silence How do I disable voice control on my iPhone 3GS? I never use it, and it's annoying when it's in my pocket and accidentally activates.Good news: You can shut off Voice Control dialing. Bad news: Voice Control everything else stays on. To shut down Voice Control dialing, you need to turn on the Passcode Lock option for your iPhone. To do this and turn off Voice Control Dialing, navigate to Settings > General > Passcode Lock. Once you turn on Passcode Lock, you can turn off Voice Dial. 50. Behind the Black Shirt What does it take to become a Genius Bar technician?There are fewer great occupations in life than working at the Genius Bar. Think about it: When someone asks you what you do for a living, you get to tell them that you’re a Genius. On top of that, you get to manhandle Apple computers all day long, dealing with situations like figuring out what in the heck is going on with a MacBook that a carpenter impaled with his drill (remember to tell him it’s no longer under warranty). Check out our handy chart to see what it takes to become a Genius Bar employee. A. Get Smart! First things first: You gotta have plenty of knowledge about past and present Apple products. Geniuses must know hardware ranging across entire generations of Apple products, as well as software offered for all of the latest operating systems. After all, you never know what to expect when you work at the bar. For all you know, a customer might bring in their Performa 460 and ask you to transfer their hard drive data to one of those newfangled Mac Pros. B. Be Happy--and Discreet Employees at the Apple Store must be like employees at Disneyland--you’re in the Happiest Place on Earth, so smile
and keep your lips zipped tight about any advance knowledge of upcoming Apple products you might have. Or else. C. Magic Hands Before you can get your hands on customers’ gear, you need to get trained. A lot. Applying to be a Genius begins with a battery of tech questions--and we’re not talking the ins and outs of GarageBand, either. Applicants are expected to have deep knowledge about how to diagnose and fix serious hardware and software issues--after all, most of their job involves coping with damaged or seriously broken gear. Survive that hurdle, and it’s off to Cupertino for four weeks of sessions that include acquiring three Apple certifications (OS, Desktop, and Portable) and practice time with fake customers who are really good at being a pain in your backside. After that, the apprenticeship continues in a real live Apple Store for as much as another month before you become true blue Genius material. D. Black is Boss The shirt color is an essential part of working in the Apple store. The shirt depicts what department you work in and makes it so that customers know who exactly the Geniuses are who can help them with their waterlogged iPhone. E. Load-Bearing Can you diagnose a problem and solve it within 15 minutes? The Geniuses at the Bar can. Appointments taken at the back of the store are only supposed to take as long as it takes to get you halfway through your favorite sitcom, which ensures that even stores with heavy traffic volumes have a chance to help everyone out.

  • 10 Things that Apple Could Unveil Tomorrow (That's Not a Tablet)

    As everyone in the free world knows by now, Apple made its January 27 media event a reality at long last, complete with invites to the press. That means we’ve all been spending the days leading up the event like a bunch of kids waiting for Santa to fly down the chimney on Christmas, speculating on what wonderment our Techno-Santa (that would be Apple CEO Steve Jobs) will unveil.  MacLife.com would like to take a moment to throw out our own list of possibilities -- some more realistic than others, naturally, but that’s half the fun.iPhone OS 4.0It’s been quite awhile (in tech time) since Apple rolled out the modest iPhone OS 3.1.2 update -- so much time that folks much wiser than us have predicted that iPhone OS 4.0 must be right around the bend. The logic behind such assumptions is that the refreshed OS contains too much code that will spill the beans on Apple’s aforementioned tablet, and therefore the company has boxed itself into a corner by having to wait and introduce them both together.Of course, all of that assumes that Apple even plans to use iPhone OS for its tablet, essentially turning it into a larger, souped-up iPod touch instead of allowing it to run a full (or even pared down) version of Mac OS X Snow Leopard 10.6. For the past two years, Apple has waited until March to unleash iPhone OS updates to developers via their SDK, with a proper release coming closer to early summer when the new hardware is ready. But plenty of folks are placing bets that this third year will buck that trend, especially after the recent leak of a screenshot claiming to show a device using iPhone OS 4.0. Among the rumored features are some graphical and UI changes, new ways to run applications in the background (we’re guessing that means a form of multitasking) and even new syncing abilities for contacts & calendars.We’d venture a guess that won’t be all that iPhone OS 4.0 has in store for us: Our wish list includes improved push notifications (preferably a solution to the problem of only one being displayed at a time), a more efficient home screen and hey, while we’re at it, isn’t it about time for the ability to wirelessly sync media between iTunes and our devices? There are plenty of occasions where the dock connector umbilical cord makes sense (for instance, when you need to get a battery charge while you sync), but really, it’s 2010 already. Wireless is where it’s at!Bonus points to Apple if they give us push e-mail on any account (even the Palm Pre can do it!) and maybe 720p HD video recording -- the iPhone 3GS hardware has already shown it's capable of doing it, so why not enable it?New MacBook ProsWe realize there’s only so much Apple can do with the notebook form at this point, and they’ve made some good choices, such as the unibody designs of late. But a peek over at the world of Windows-equipped laptops shows that those folks are really working overtime to pile on the features, and they generally do it for a whole lot less than Apple’s notebooks.There are already standing rumors that the MacBook Pro is going to get a nice speed bump -- courtesy of Intel’s latest Core i5 processor -- while retaining current battery life. That would be welcome, but what about a Blu-ray enabled SuperDrive so we can watch HD discs on the go -- and of course, have the ability to burn them as well. PC laptops have been doing that almost forever (okay, a couple years now), while Apple continues to tiptoe around the fact that the world isn’t quite ready to totally abandon optical media in favor of iTunes downloads. (That’s the real “bag of hurt,” if you ask us.)So, we say: Apple, bring on some real innovation with these laptops again! If you’re really going to sell us on a multitouch tablet computer, why not add the same technology to the MacBook Pro so we have the best of both worlds? Or better yet, give us some of that sweet swivel-screen action like HP has done, so your notebooks can actually double as a tablet? We figure while you’re at it, it’s also time to make the iSight camera part of the actual screen, so you can extend the screen real estate all the way to the edges, too.And hey, bring back those Firewire and ExpressCard ports! What’s with this Van Helsing routine, trying to put a stake through the heart of your own Firewire innovation?! Sure, an SD card slot would have been nice a few years ago, but true MacBook “pros” would get better use out of those ports, especially for digital video & audio use.iLife ‘10The 2009 edition of iLife added some welcome new features, particularly with iPhoto and the inclusion of Faces, Places and Facebook integration. But some components of the software got less love than others -- primarily iDVD, which, like its pro cousin DVD Studio Pro, appears to be on the outs with Apple.Rumors abound that iDVD will gain some new tricks with the next iLife release, such as the ability to create iTunes LP media. Color us not so impressed. For starters, it’s downright silly in this day & age that the program can’t burn Blu-ray discs in addition to DVDs, especially as hard as Apple has pushed the whole “create your own HD content” with iMovie.Perhaps our biggest wish for iLife ‘10 is less on new features and more on speed: All of the components in the iLife bundle have a lot of old legacy code (and lack 64-bit optimization), which makes them sluggish at best. What’s the point of ramping up the processor speeds in their systems when these aging products can barely keep up?iTunes 10Please oh please, Apple gods: Hear our pathetic cries for a near-total revamp of iTunes! For all of its joys -- such as the iTunes Store and pretty decent media management (at least for music & apps) -- iTunes is an old dog that’s ready to be put out of its misery. It’s slow to open, frequently sluggish to scroll through windows and as we mentioned above, enough with the tethered syncing already. MobileMe wireless syncing for contacts & calendars is already a year and a half old, and it’s just made us want to sync our media the same way even more (at least for photos, music & apps).It’s sort of embarrassing that iTunes opens faster and runs more efficiently on Windows than it does under even Mac OS X Snow Leopard 10.6 -- shame on you, Apple. (No wonder it was recently ranked number 46 on Forrester’s Consumer Experience Index.) There’s already speculation that Apple’s recent acquisition of Lala will push more of iTunes to the cloud -- we’re not big fans of that idea overall, unless it allows us to also keep our media on our computers at the same time (again, at least the smaller files such as photos, music & apps).iTunes is yet another Apple innovation that’s become a bit long in the tooth -- despite recent updates that have introduced features like Genius (which ultimately benefits Apple more than the user with their paid music suggestions), it’s taken way too long for truly inspired additions like the ability to manipulate the iPhone & iPod touch home screen from the app itself.Our biggest wish for iTunes 10 is to soup up the movies, television and, to a lesser degree, music video aspects of the program. Even with enormous hard drives in our computers, who wants to store gigantic HD video files inside their iTunes library? It’s like a noose around our necks. Apple needs to take a cue from Netflix here, with their excellent streaming video service to all kinds of content boxes -- or at the very least, make the downloading part of the equation at our discretion, particularly for times like traveling where Internet access may be spotty or simply unavailable. There will always be times when you want a TV show episode on your iPhone for when you’re traveling without data access. Freedom of choice, we say!MacPad (iPad?)There have been rampant rumors of late that Apple is trying to seize upon a trademark for the term “iPad,” which many tech bloggers are translating to mean that Cupertino intends to use it as the name of their tablet computer. But what if it was actually going to be a super-groovy combination of Magic Mouse and MacBook-style trackpad that could attach to any Mac via Bluetooth (or at the very least, USB 2.0)?The Magic Mouse was released last fall to plenty of anticipation, but if you ask us, it fell way short by delivering such a lackluster amount of multitouch fun. Sure, the third party developers have since stepped in with a multitude of choices to soup up the Magic Mouse, but we’re still left itching for more.We prefer to call it the “MacPad,” which is essentially a mouse replacement for your desktop that replicates a Mac notebook trackpad, complete with awesome multi-finger gestures assignable to most any task.You’ll recall, of course, that such technology once existed for the Mac courtesy of a small company called Fingerworks, who was subsequently purchased by Apple. Their website recently shut down after years of remaining live, leading many to speculate that Fingerworks technology will finally be implemented in the Apple tablet -- but we’d like to see it land in a small external pad that works with any Mac. Is that too much to ask? (Fingerworks image courtesy of MacRumors.com)Apple TV ReduxDon’t get us wrong: There’s nothing inherently wrong with Apple TV, especially if you buy into the entire iTunes ecosystem. But the mere fact that so many people buy the device with the intention of using ATV Flash or other methods to hack them should tell Apple something.That “something” is that they want more content choices besides the iTunes Store and YouTube. XBMC and Boxee are both widely used on hacked Apple TVs in order for users to watch their own home-brewed content -- be it ripped from their DVD collection or acquired by “other means.” (We wouldn’t endorse nor have any knowledge of that, however.) Netflix has made great strides to latch onto every conceivable kind of hardware with their streaming service (now including all three major gaming systems), yet it remains closed to Apple TV for the most obvious of reasons -- Apple’s greed (or rather, arrogance that the iTunes Store and its “pay per download” model is the best way).Expecting a new Apple TV may seem like a wildcard, but let’s not forget that the device hasn’t really, truly been refreshed in a looong time. It’s still running Tiger 10.4 Mac OS X, for God’s sake! Apple clearly wants to capture the living room and they’ve acknowledged that their first try didn’t quite cut it -- even dismissing the Apple TV as a “hobby” to the press. Entrenching themselves into customers’ living rooms should almost be a higher priority than that silly old tablet, we say.Macquarium, Featuring iFish OSSpeaking of the living room, messy aquariums and accidentally overfeeding your aquatic pets will soon become a thing of the past, thanks to Apple’s latest home entertainment wonder, Macquarium. If you’ve enjoyed the multitouch fun of the 99-cent App Store favorite Koi Pond, prepare to have Apple totally blow your mind with the first completely computer-driven fish tank -- no water required!Imagine a razor-thin, Jonathan Ive-designed, holographic fish tank that’s totally customizable thanks to its pared-down Mac OS X Snow Leopard 10.6 software interface. Fill Macquarium’s virtual tank with a wide variety of default "iFish" personally hand-picked by Steve Jobs himself, or use the included OceanMe software to customize the defaults and even create your own new fish -- whether they exist in real life or not! Of course, for the less-ambitious among us, additional fish will also be made available at the iFish Store, a new virtual market included as a feature of iTunes 10, with an SDK immediately available for download to all potential iFish OS developers.Of course, Macquarium includes accelerometers to allow your fish tank to stand vertically or horizontally (let’s see your real fish tank do that!) and the multitouch screen includes a new “multi-dimensional” feature that allows you to actually reach inside the device to play with or feed your iFish, all without ever getting wet. Amuse your friends by bumping the side of the tank and watch those iFish come running at chow time!Macquarium features a Mini DisplayPort jack so you can plug in your Apple laptop or desktop and use it as a convenient computer display when not in use, and includes a wireless 802.11 b/g/n network connection to sync with your iFish Store purchases. (Mac G4 Cube fish tank mod image courtesy of WalYou.com)iRumors.apple.comIn an effort to single-handedly kill the rumor-blogging community that’s made their products such a hit in the past, Apple Inc. will finally announce next week that they’re going public with all of their ideas under one easy-to-find shingle -- the ultimate “one more thing” for Apple CEO Steve Jobs.The Cupertino tech giant, finally backed into a corner by the Internet’s incessant digging for juicy trade secret nuggets to expose to the world prior to the launch of the Apple tablet, will launch the subdomain iRumors.apple.com as part of their strategy to give away all of their best (and worst!) future ideas, far in advance of the actual product launch and at long last, finally knock the wind out of our sails for all Apple events to come.Apple had “no comment” regarding speculation that unemployment lines would be overloaded with former tech journalists & bloggers as a result of next week’s move.iBabySure, Apple might have dropped “Computer” from their name back in 2007, but that doesn’t mean that a lifelike, computerized baby wouldn’t be in the cards. After all, in these tough economic times, both parents have to work just to eke out a living, so who has time for making babies the old-fashioned way? Enter Apple’s new iBaby.Your iBaby’s multitouch faux flesh will be perfect for tickling or stroking their lifelike hair, arriving complete with a pair of swanky new super-fast USB 3.0 ports for feeding your simulated baby with all the knowledge & dreams a real child would one day fail to retain (sorry, no Firewire here!). Also included is Mini DisplayPort for plugging iBaby into an external monitor (ideal for monitoring dreams and other brain activity that would cost thousands of dollars in real life) and of course, a standard headphone jack (which also doubles as an optical audio output) so you can enjoy your iPod playlists from the comfort of your stereo speakers. Of course, a Mute button comes standard with every iBaby, a must for all first-time parents.iBaby’s chest will include an iPhone/iPod dock connection built-in, so you can keep up with the latest news, sports scores and information while you rock your little bionic tot to sleep -- and if the charming lil’ tike won’t go to sleep on their own, you always have the easy Sleep menu option that you’ve come to know & love in Mac OS X to simply knock that sucker right out.Best of all, iBaby’s sleek unibody design has the option of giving a Steve Jobsian “Boom!” to take the guesswork out of those messy diaper changes, and the whole thing will run the latest & greatest Mac OS X Snow Leopard 10.6. Available as either male or female in Caucasian, African-American and Chinese models (with other races arriving in time for the holiday season in Q3 2010), your iBaby can easily swap personalities with a simple trip to the iTunes Store -- a handful of new ones will be available for only 99 cents each when the product hits stores in March.Apple AirAs if to hammer home the point that Apple fanatics will buy virtually anything the company makes and love it unconditionally, Steve Jobs will announce a tiny clear plastic box next week, similar to the current diminutive casing that the iPod nano comes in. The contents of this package will make even the iPod shuffle look positively obese.Called “Apple Air,” the packaging will contain absolutely nothing, save for the nitrogen and oxygen (aka, air) exhaled in the hallowed halls of the Apple Cupertino campus. The company will offer a variety of different Apple Air models, each indicated by the iPod nano-style color scheme of the packaging: One color for Steve Jobs’ office, another for the reception area, different colors for both Phil Schiller and Jonathan Ive’s offices -- the possibilities are endless.Prices will start at $199 with the equivalent of 8GB of air space. Remember, you heard it here first!*****Did we miss anything that you’d like to see? Make your own predictions heard in the comments!

  • ★ Macworld Expo 2009 Predictions

    As required by the FCC, all Mac-related web sites must publish pre-Macworld Expo predictions regarding what Apple may announce at the show. Remember: these are predictions based on little more than my own speculation and tea-leaf reading, so hold your applause until the end, and, please, no wagering. New 17-Inch MacBook Pro — Seems like a sure thing. The lack of new 17-inch hardware was a glaring omission from October’s new MacBook line-up. Expect something that looks pretty much exactly like a bigger version of the new 15-inch MacBook Pro. Last-minute rumors claim that the new 17-inch MacBook Pro will have a sealed (non-user-replaceable) battery. Sounds odd, and if true, will surely generate complaints that it’s stupid move on Apple’s part, but given Apple’s recent penchant for sealed batteries, it wouldn’t surprise me. New Mac Mini — Yes. The current Mac Mini lineup is unchanged since August 2007, almost a year and a half ago. Overdue for an update, to say the least. I don’t think there’s any great enthusiasm for the Mac Mini at Apple, but it’s a strong seller. New 30-Inch Cinema Display — Yes. Much like with the 17-inch MacBook Pro, the existing 30-inch Cinema Display just looks old next to the new 24-inch model. As for a 20-inch model, I’m going to say no. 20-inch displays are the new 17-inch displays: too small. Speed Bump iMac Revisions — I’m not sure where the rumors started about there being significant changes to the iMac, but I expect what we’ll actually see will look the same as the current iMacs but offer slightly faster processors, slightly bigger hard drives, etc. Speed bump revisions don’t make for good demos, so while I expect updated iMacs this week, I don’t expect them to be announced during the keynote itself. iLife and iWork ’09 — Yes, nearly a sure thing. These suites are both profitable and popular, and the current ’08 suites were released in August 2007. They’re both due for updates, and they both make for good keynote demo material. At the top of my personal wish list: improvements to iMovie and Pages. I see the logic behind Apple’s decision to scrap the old iMovie and start over from the ground up with iMovie ’08. But I find iMovie ’08 downright confusing. The difference between “events” and “projects” seems muddled, and it’s a clumsy tool when it comes to actually editing clips together to make a movie. As for Pages, I would love to see it gain additional professional-caliber typographic controls (including better support for OpenType fonts). Snow Leopard — I expect a demo, and maybe a loose release date (like, say, “first half of 2009”). As Apple emphasized when Snow Leopard was announced at WWDC last year, Snow Leopard is mainly about low-level under-the-hood improvements and optimizations to Mac OS X, not about new user-visible features. But the new Exchange integration for Mail and iCal is certainly demo-able. What I expect is for Apple to make old features look new, by updating the system-wide appearance theme. I’ve made this prediction several times in the past and been wrong, but eventually I’ll be right: it’s time for the last vestiges of the original Mac OS X 10.0 “Aqua” theme to go. Scrollbars and push buttons, for example, remain largely unchanged since the Mac OS X public beta in 2000. My bet says iTunes-style scrollbars everywhere, darker window chrome, and a light-text-on-dark-background menu bar. (The name I’ve heard for the new theme: Marble. Make of that what you will.) Updated Apple TV — Yes. I expect new hardware, but probably nothing radically new other than increased storage space. But it’ll be in the keynote as a signal that Apple is serious about this market. There’s been a lot of supposedly expert speculation that Apple is going to abandon Apple TV because it’s not a hit. But while it’s not a hit, it’s not a failure, either, and, more importantly, there is no dominant player in this field, where by “this field” I mean that for consumer-level digital media management for the living room. I’m not going to say that Blu-ray is dead because it isn’t. But if DVD isn’t the last mainstream physical medium for home movie distribution, Blu-ray will be. The future, obviously and inevitably, is in downloads. I’m already there, and you, dear DF reader, probably are too, but for the mass market, downloadable movies for the living room remain in the future. The iPhone was an instant hit, but the iPod wasn’t. Apple grew the iPod from a Mac-only peripheral into a cultural sensation slowly but steadily over three or four years. I think they have a similar long-term plan for Apple TV. And in large part Apple — along with every other hardware maker — is hobbled by the limitations of what content the movie studios will allow them to distribute. The iTunes Store’s movie library has grown significantly over the past year, but it’s still far smaller than what your neighborhood video store has to offer. And while iTunes has high definition movies available to rent, the only movies you can buy are in standard definition. That’s a studio-imposed limitation, and it’s one that works in Blu-ray’s favor, and against Apple TV’s. (Wishful thinking on my part: I’d love for Apple to announce some Boxee-like features built-in as standard Apple TV features. The TV networks seem more willing to play ball with digital distribution than the movie studios, so, maybe.) There are rumors that Apple might release software that allows any Mac to serve as an Apple TV. I know nothing about such software, but if you think of it more as the unification of Front Row and Apple TV, it makes perfect sense. But I don’t expect Apple to abandon selling dedicated Apple TV hardware soon — even the cheapest Mac Mini costs a few hundred bucks more than an Apple TV. iPhone Nano — No. Frankly, I just don’t get these rumors. The only way this makes sense is if it’s a replacement for the iPhone 3G — i.e. a slightly smaller form factor for the existing iPhone 3G’s features. But why now, just six months after iPhone 3G debuted? The pattern seems to be for Apple to release new iPhone hardware every summer, much like who they’ve usually released new iPod hardware in the fall. (And why “nano” rather than “mini” for something that, according to the purported third-party case designs that the rumor is founded upon, is only a little bit smaller? With iPods, “nano” is used for models that are way smaller and thinner.) iPhone Tethering — No, but I would love to be wrong. The longer I use my iPhone, the more frustrating it feels that my MacBook doesn’t have the same sort of nearly-ubiquitous network access. I’m one of the lucky few to have scored a copy of NetShare during its brief availability on the App Store, and there are other solutions for jailbroken iPhones, but I want Apple-style integration. I can’t see any way that this could happen without having to pay an extra monthly fee to AT&T, but if the price is even just semi-reasonable, I’d pay it in a heartbeat. iPhone OS 3.0 Demo — My wildcard prediction, which, I will reiterate, is based on nothing more than my own speculation and wishful thinking. One thing I’m nearly certain of is that the next iPhone OS release will be 3.0, not 2.3, if for no other reason than that there have been no developer betas since the release of version 2.2. To my nose, that smells like a major release with significant new features is in the oven. I fully expect iPhone OS 3.0 to be announced and demoed at least a few months before it is released. Third-party developers need to time to adapt to any changes, add support for new features, and to bang away on beta releases to shake out the bugs. But assuming there will be significant new features, Apple will want to unveil them at a high-profile event. If I had to wager, I’d bet on a special event around March, much like last year’s event to unveil the iPhone SDK. But if it’s going to be ready for developer betas sooner than later, it’d be a nice surprise to see Phil Schiller call Scott Forstall on stage to demo it now. As for what might appear in iPhone OS 3.0, here’s my wish list. First, a new home screen app (a.k.a. SpringBoard), designed from the ground up for a system where users have a few dozen or more extra apps installed. Managing dozens of apps on the iPhone today is simply a pain in the ass. Second, maybe an answer to the question of where the background notification API is — you know, the one we were told at WWDC to expect a few months ago, but which we haven’t heard a word about since. And maybe — pretty please, Mr. Forstall, with sugar on top — copy and paste.

  • Snow Leopard In Depth: Exchange

    Even though Apple builds great products for the consumer, the company often misses the boat with business users. Snow Leopard stands to make serious inroads with Mac users in wingtips and pinstripes with native support for Microsoft Exchange Server. Mail, iCal, and Address Book will all be updated to talk directly with your Exchange account and in some cases, may work better than Entourage. The Long & Winding Road It's taken a long time to get to this point, but the Mac has a long history of working with Microsoft. I think a little history is interesting here to show how we've arrived at Snow Leopard. The Mac has had Microsoft Office almost from the beginning (Word and Excel for Mac were first released in 1985). Jaguar added LDAP access to Address Book. Panther introduced Windows Printer Sharing and Active Directory support so that you could log in to a Windows Domain from a Macintosh. Tiger introduced Exchange accounts in Mail (though with IMAP access only) along with much improved support for Samba and Windows file sharing. The move to Intel gave us virtualization of Windows apps. Leopard brought Boot Camp, of course, but this did nothing to help integrate Mac OS X itself into a Windows environment. But under the hood some exciting things were happening. The Address Book and Calendar stores were updated to offer better programmatic access and the Sync Services framework was updated. The result was that Mail and iCal were better at sharing data with each other and we got to-do items that were shared between those two apps. iCal was updated to access outside CalDAV accounts and Mail got Notes that (eventually) were able to sync with the iPhone. The iPhone OS 2.0 firmware update pushed Exchange integration to new heights because Apple chose to license the ActiveSync technology from Microsoft. This put the iPhone on a level playing field with Windows Mobile devices and Outlook when accessing information stored in Exchange. Snow Leopard Snow Leopard brings all of this together: integrated email, calendar, and address book (with to-do's and notes) with access to outside accounts and the ActiveSync technology used in the iPhone. In fact, Apple is touting that the Mac will now have out-of-the-box support for “Exchange Server 2007, something that Windows PC's don't have.” The requirement to use Exchange Server 2007 might disappoint some that are still on 2003, but it makes good sense when you consider that 2007 has the new Business Logic Layer that provides a consistent view of your mailboxes from any device and takes a lot of work out of writing client software. In fact, Entourage has been testing a beta version that also requires Exchange 2007 in order to take advantage of this technology to make Entourage behave more like Outlook does on a Windows PC. Entourage? Personally, I hope for Entourage to die a slow and horrible death. Having been on the support end of things, I have seen how hard it is to make Entourage work reliably. And when it fails? Look out, because all of your email messages, contact info, tasks, calendar items, etc. are stored in one big database file. Lose that file, and you've lost everything. And backing it up with Time Machine means you have copied a multi-gigabyte file to your backup drive every hour. Recovering from errors in Mail, where each message is an individual file, is much simpler and it works beautifully with Time Machine and Spotlight because of this file structure. I know there are people that like the consolidated view of all information in one application, but I suspect that this preference comes more from force of habit after using Outlook than any real advantage. So can Mail, iCal, and Address Book replace Entourage? I think so. Mail Mail provides access to your Exchange account right along any other IMAP or POP3 accounts. As a Mac user, you get all the cool Mac features like data detectors, Spotlight, and Quick Look. I'm impressed that Quick Look can display previews of Office documents even if you don't have Microsoft Office for Mac installed on your machine. This might be a good reason to give iWork another look. Quick Look iCal iCal will seamlessly blend your personal local calendars and your Exchange calendars in one view. I liked how the WWDC Keynote demo showed how iCal could intelligently schedule meetings to avoid conflicts, just like Outlook. And of course it's still integrated with Mail and Address Book so you can see your to-do's here or in Mail, and you can auto-fill addresses from Exchange. Address Book OK, contacts are not very sexy, but I do like how you can access the Global Address List from within any app that can talk to Address Book. That means Mail will auto-complete addresses as you type messages and iCal will auto-complete names as you create meeting invitations. I suppose it might mean that other apps like Delicious Library that integrate with Address Book will let you keep track of DVD's that you loan to people at work, even if they aren't in your personal contact list. I also like how smart groups can blend your personal address book with the Exchange contacts. Very slick. The Future of Microsoft Office I see a big problem coming for the MacBU at Microsoft. One of the primary reasons to purchase the full version of Microsoft Office (the only reason?) was to get Exchange support. Now that Snow Leopard will include Exchange support natively, I suspect a lot of people will choose to purchase the Home & Student Edition, despite the language in the license that prevents you from using it for work-related activities. A decrease in revenue would naturally lead to a decrease in funding for future development. Despite my feelings about Entourage, Office is pretty useful. I hope that Apple pushes them a little hard (iWork updates will help too), but I hope they don't push so hard that Office is abandoned. I have felt like Entourage has languished along for a few years now and if I don't get my wish for it to just curl up and die, then maybe we can get a better, more reliable Entourage for people who want to use it. The Future of the Mac at Work I suspect that despite my enthusiasm, the initial support for Exchange in the first release of Snow Leopard is going to blow. I would advise caution about committing to abandoning Entourage, or a large-scale migration from Windows PC's and Outlook in 2009. The bugs, and there will be bugs, will get worked out though, and 2010 could be a very exciting year for the Mac in the business segment.

  • You Never Write, You Never Call

    If you use Microsoft's Windows or Apple's OS X and for some reason an application crashes, you know the drill. A dialog box opens automatically ready to report what just happened back to Redmond or Cupertino. It is an opt-in procedure so you can decide not to send the report, which is what I tend to do the third or fourth time the same crash happens. For an Apple or a Microsoft this capability of seeing, immediately and automatically, what went wrong is invaluable for planning that next service pack or security update. Alas, this kind of diagnostic capability hasn't been available to those developers who don't also happen to own the operating system as Apple and Microsoft do. But that fact is changing and now there is a way for many third-party developers to put this same capability into their applications. PreEmptive Solutions is a software tools company from Ohio that is best known for its DashO and Dotfuscator products, which are used to obfuscate and to some extent optimize bytecodes for Java and .NET applications, respectively. These interpreted programming environments, where a lot of corporate development is done today, are especially vulnerable because the program code is exposed and can easily be copied or messed with. Obfuscation makes such code theft harder to accomplish by changing the appearance of the code, though not its operation. It's hard to track program logic when every variable -- no matter what the actual value -- is called "a" for example. PreEmptive has added to its latest version of Dotfuscator what it calls "Runtime Intelligence" -- that ability to send data or to call for help when there is trouble with an obfuscated application. But wait, there's more! Application failure is only one of many possible triggering events for Runtime Intelligence. It can be triggered by a crash but also by a user exit: why did you choose to close the application? This makes it faster and more reliable to gather data from beta releases and make product improvements, for example. Now it is possible to evaluate what users do and don't use in a beta product, where they stopped working, what features were ignored, etc. Why put a lot of effort into a feature that users apparently don't even care about? The triggering and reporting code is added after the application, itself, is completely finished. It has to be or it couldn't continue to operate after the target application has crashed or closed. Adding this code, since it happens as part of obfuscation and optimization, not only doesn't make the application bigger, it usually makes the application code smaller and therefore faster to load and run. While end-users may not have even heard of Dotfuscator, this doesn't mean it isn't already running in some version on their PCs. As part of Microsoft's .NET framework (though not from Microsoft, interestingly), Dotfuscator or the hooks to run it are in every Windows machine that has currently installed at least one .NET application. So for Windows users, this capability is probably already sitting on their desks. This would be a good point to say that I have no personal financial interest in PreEmptive Solutions. I just like their products. What about privacy? What about my data? Doesn't this Runtime Intelligence stuff make me vulnerable to everything from identity theft to mind control by Bill Gates? Probably not. In most cases it is opt-in, so you can decide not to participate. What generally counts to software companies is statistical significance, so if you opt out of reporting a beta problem chances are enough other people will have stayed in to report all the big bugs. Also Runtime Intelligence is primarily offered as a service by PreEmptive, so the data first goes to them, where it is aggregated and any identity information removed. Corporate users can choose to gather data to their own servers, but since they are also probably reading your e-mail, that horse has already left the barn. Remember there is no specific freedom of speech or even right to privacy in corporate life. Let me repeat that in case it came as a surprise: there is no freedom of speech or even right to privacy in corporate life. One area where this new capability will find wide use is in the sale of software, itself. The software business has changed dramatically in the last decade and most applications are today sold or delivered online and the sales cycle generally begins with a potential customer downloading a demo version. It is in the interest of the software company to convert as many of those demos as possible into paid versions and Runtime Intelligence can help that happen. Evaluation copies are, for most software companies, a black hole. At best the company can hope to learn through activation of the program that it has been used to at least some extent, but that's it. An otherwise very motivated customer could miss the opportunity to buy simply through distraction or a mistake in using the program. Runtime Intelligence, in contrast, can report back to a CRM system when and how an evaluation version has been used. But even more importantly, it will often show exactly when and where the customer STOPPED using the demo, which could indicate a bug or part of the application that could use improvement. The result is more data, more information, and ultimately more sales. I think Runtime Intelligence will become an important part of building applications in future. A very different approach to the same kind of problem was presented this week by Google with its Google App Engine. In this instance, of course, the applications run entirely in the Google computing cloud so there is not much to download or even to, frankly, administer. But if your Python coding is good enough it is easy to see how you could emulate many of the Runtime Intelligence functions I've just covered from Dotfuscator. This is very seductive for developers. Let Google sweat the hard stuff, baring the brunt of scaling your app to galaxy class. But like Amazon's EC2, which competes in a similar space, Google's App Engine is a work very much in progress. Dave Winer calls Python "the new BASIC" and I suppose he's right, especially in its BASIC-like choice to abandon thirty years of C, C++, Java, and C# technology for a different path. But there will always be new languages and new approaches to computing. What I think we have here that's truly new with Google's App Engine is a company with deep pockets willing to spend some real money to push its own cloud agenda combined with some new technology that is, because of the nature of the service, entirely hidden from us. Simply put, Google has made some enormous technical breakthroughs using the new multi-core processors. New platforms that use massive numbers of cores and even more massive numbers of program threads per core have led to performance increases in Google's plant that make it possible to roll out services like the Google App Engine. This is an instance not so much of brute force but of brute elegance. But if you are Google what do you do? Do you share these new ideas with your competitors? Not if you can help it. You EMBODY them in new services where the cogs and gears are hidden. It's strategic for Google and important enough that they'll do whatever it takes to make the platform attractive to us while also doing whatever it takes to keep us from knowing how it really works.

  • August 2007 Zoon Awards for Technical Ignorance and Incompetence

    Daniel Eran DilgerIn an effort to recognize the spectacular efforts of individuals and organizations promoting the regression of human achievement in the field of technology, a series of nominations await your vote to determine the recipients of August 2007 Zoon Awards.Meet the Zoons.Segregated by color, the various Zoons highlight the world's absolute worst in small minded ignorance, paid to say propagandism, and blind devotion to products without merit.The Pink Zoon is awarded for a spectacular effort in fear-based propagation of uncertainty and doubt, or efforts to infect headlines with false information with the primary goal of preventing innovation, competition, and the emergence of new ideas, or simply to make a quick profit.‹The White Zoon is awarded for the blinding glare of a shiny blank brain, particularly when such ignorance is presented with authoritarian emphasis by an individual or news source operating well outside its abilities. This award may also be assigned to a company or organization in recognition of epic failure.‹The Brown Zoon is awarded for squirting extraordinary amounts of intentionally noxious misinformation, whether dredged from an impacted recollection of twenty years ago, sucked from the trusty bucket of canned responses, or simply invented as needed to create an intolerable outburst of stink.These should not be considered as first, second and third placements, as each tie for an equal standing in the Zoon Hall of Shame. It is also possible to award multiple parties for the same award, either as shared participants or, in the case of an unclear majority vote, tied nominations.Meet the Zoon Nominees.As one might imagine, determining the most fitting recipient might be difficult given the wide range of potential candidates standing in line. Here's a brief background on the nominations for August.Troy Wolverton, San Jose Mercury News.A writer for the Street and most recently, the San Jose Mercury News, Wolverton always manages to dig up an unattractive headline for any news related to Apple. A series of articles documented his negative spin and inaccurate reporting, particularly when the subject related to Apple.Wolverton promised me and other readers that he would answer the questions related about his shoddy journalism record, then cowardly ran away. He also wrote emails to RDM readers assuring them that he was only ever honest and unbiased, and that RoughlyDrafted should be read with great suspicion.[10 FAS: 8 - San Jose Mercury News’ False Apple Scandal][Troy Wolverton Documents Faux Apple Shareholder Outrage]Wolverton is nominated for a White and Brown Zoon.Neil Cavuto, Fox News.While actually based on reports from the end of July, I wrote about Cavuto in August, qualifying his nomination for arrogantly complaining about how Apple purportedly over promised iPhone shipments it then failed to deliver. In reality, Apple didn't indicate any sales goals for its first weekend. Cavuto also confused AT&T authorization numbers with Apple's sales figures. Fox News subsequently corrected his comments to suggest that he hadn't made the error, but still failed cover up the core problem that Cavuto's entire rant been a specious bit of ignorant rambling delivered--rather hypocritically--with far too much arrogance than the subject required.Cavuto is nominated for a Pink and White Zoon.[10 FAS: 9 - Troy Wolverton, Neil Cavuto, and the Apple Stock Scandal]Jim Cramer, Scott Moritz and Brett Arends, the Street.After documenting how he would spin false information to manipulate the market as a hedge fund manager, Cramer praised his apprentice Moritz for publishing a string of articles dredging up or simply inventing false information about the iPhone with the intent to knock value from Apple and suggest that Apple's phone was not competitive, not selling as expected, and that Apple's deal with AT&T was an unprecedented deal earning unconscionable profits. Arends is thrown in for good measure after delivering similar work directly from the mouths of Street-savvy Verizon shill, Roger Entner of IAG Research.Cramer, Moritz, and Arends are nominated for a White and Brown Zoon.[More on Scott Moritz and the Jim Cramer Street Misinformation Engine][The Street's Flaccid Campaign Against the iPhone][Unraveling Anti-Apple Panic: the iPhone Launch Success]George Ou, ZDNet, CNET.Nominated in August primarily for his article misrepresenting typography technology and falsely portraying Mac OS X as incompetent in the area of text rendering, Ou deserves extra reason to earn your Zoon vote for failing to admit that he falsified his report, and instead attacking those who pointed out his error.[Tech: Zoon for George Ou]After posting the article detailing why he was wrong and establishing a pattern of his consistently inaccurate and tilted writing, someone who appeared to be Ou emailed me to say:“If you're gonna do a hit piece, at least do it accurately... I'm not going to get uptight about a little man like you chewing on my feet and I'm not even going to bother cursing at you for writing a blatant hit piece on me. It's not worth my time.â€?Assuming that the author was unlikely to actually be Ou, I did a search on the email and found an online comment from the same address mentioning being a former ballet dancer. To determine if the author was Ou or just simply a joker trying to get a response, I wrote back, “Hi George, What was inaccurate in my article? Are you really a ballet dancer?â€?Ou tu?In reply, Ou wrote, “I was a professional Ballet dancer up till 2000 and I still try to perform now and then,â€? but didn’t note anything that was incorrect in the article. When I asked for the correction again, I got two emails, one insisting that, “The 'FreeBSD community' is essentially Sam Leffler. Sam pretty much wrote all that wireless code. Sam is an employee (contractor) of Atheros. Atheros is involved in that FreeBSD code.â€?The second said, “You don't even understand the fact that the same Atheros ‘team’ led by Sam Leffler that wrote Apple's wireless drivers is the same team that wrote the open source MadWiFi drivers for Linux and FreeBSD. The same wireless drivers Apple said there was no problem on had to be patched three times a month later. And here you are slandering me because I defended two researchers against a billion dollar corporation.“When you smear my photograph and slap a "SHILL" on top of it, that is slanderous and insulting. You're accusing me of taking payola which is a crime and only a ‘little man’ would slander someone like that. It's one thing to disagree with me or not like a certain piece I wrote, but smearing someone's photo with accusations of shill is nothing but the act of a coward. Unprofessional? There's nothing unprofessional about calling trash like you little and I'd say that to your face.â€?Pearls Thrown.How could a professional writer fail to understand his subject matter, fail to grasp basic logic, and then be so arrogant about it on top? I wrote, “George, I don't have to prove that people from FreeBSD did not contribute to Apple's driver. I never stated that, and it has no relevance to statements I made. You had to prove that Atheros did not deliver the driver, and that it came directly from FreeBSD without Atheros' involvement. That was the question, and your misunderstanding of the architecture of Mac OS X helped you to confuse the situation.“The truth is that Atheros contracted with an expert to port some of the FreeBSD code for use in its driver for Mac OS X, which only shares significant similarities with FreeBSD in its userland environment. Atheros had to deliver unique work for Apple to offer a working driver for Mac OS X, and paid a contractor to complete that work.“You maintained that Atheros simply wasn't involved at all, and that Mac OS X's driver just came from the FreeBSD repository. That was wrong. Your explanation of why this was the case was also wrong. It is clear you still do not understand the situation entirely. That's why you shouldn't be writing about it as if you are an expert, simply because someone told you something that sounded believable off the record. You don't understand the issues involved, but operate under the assumption that everything you think up as a plausible idea is also the truth. It isn't.“Slander, as noted in my article, is spoken. Libel is written. Just FYI. Also, a shill doesn't necessarily need to be paid, so calling you a shill isn't ‘accusing you of payola.’ Also, payola really only is illegal in broadcasting. There are plenty of people who are paid to say things, and nobody is arresting them. The company you work for largely serves advertisers; that isn't illegal, or all of CNET would be shipped off to jail.“There is nothing cowardly about pointing out that you are a shill and then documenting your attempts to spread misinformation in efforts to make Vista look good and Apple look bad. There is something very cowardly about fuming that you've been outed, and rather than apologizing and correcting your error, and then maintaining that you're simply better that others so your misinformation campaigns don't matter.“I don't have a little man complex, so repeating that doesn't really bother me. It does make it clear that you have some size issues in addition to your general lack of professionalism and technical incompetence.â€?To which Ou elegantly replied, “Go find yourself a bathhouse in the city where you belong. You have no business writing.â€? Using the same address, Ou responded to several other online sites defending himself and ignoring the errors of his article. How does Ou have a job? Ou is nominated for a Pink, White, and Brown Zoon, and his winning will also earn a Zoon for ZDNet and its CNET parent.Windows Genuine Advantage, Microsoft.After choosing a delightfully ironic name for its software DRM system, Microsoft then bungled its validation system for users worldwide. The hundreds of millions of PCs running Windows XP and Windows Vista phone home to Microsoft at regular intervals, but the company set up the system with a single point of failure. An inevitable failure prevented the company from maintaining resilience to downtime--something the company highly touts as an Enterprise feature of Windows Server--but it also highlighted the problem of validating software in general using a system that assumes guilt when there is any question in reaching the validation server. Windows users who tried to verify their genuine software had software features remotely turned off because of the WGA problems.[Tech: WGA the Dog]WGA is nominated for a White Zoon.Oliver Rist, InfoWorld, IDG.Suggested by reader Robert de Bie, Rist yesterday wrote an article titled “Does Mac OS X suck? Apple's desktop platform has impressive technical chops, but it falls short from a business perspective.â€?Never mind the sophisticated and professional headline, the real question is, did Rist back up his headline, or simply cower in a bed of second hand fear, uncertainty and doubt? No need to guess, really; this is InfoWorld, a rag primarily useful for its ads. No competent IT manager wastes much time reading the ramblings of such stuffshirt columnists.Rist brings up the idea that Mac OS X is really just Unix with some frosting, making it easy to coo about, but not really ready for real business. Unfortunately, Rist offers no basis for anything that he says. In fact, his headline and (forgone) conclusion don't even match what he writes in between. Under the subject of networking, Rist says, “OS X has an excellent networking client, both wired and wireless — due in large part to FreeBSD rather than anything coming out of Cupertino.â€? But wait, does FreeBSD write the Mac’s Apple File Protocol? Does it maintain Samba for Windows networking? Wrong on both counts. By spouting the dittohead myth that Mac OS X is just FreeBSD with an Apple logo, Rist has already established that he knows nothing about the subject he's pretending to be an expert in. He then says nothing else about networking, granting that Mac OS X has no real issues.Security Absurdity. On the subject of security, he says “It's a pretty secure system. Yes, ever since OS X has become more popular, attacks and breaches on the platform have become more numerous. And, yes, those numbers are high enough that if I were managing a portfolio of MacBooks I'd be installing anti-virus on them.â€? Rist linked his comment to another IDG article reporting on a Mac OS X worm threatened by the anonymous "InfoSec Sellout," which turned out to be a fraud. That's the extent of the acceleration in Mac OS X “attacks and breeches,â€? a crank call? There are yet no viruses for Mac OS X, and all the malware that exists is proof of concept ideas hatched in a lab. Strike two for Rist in trying to write about security issues. Even so, he concedes, “once the personal firewall is up and the AV installed, I'd fully expect to see far, far fewer security-related problems from my Mac clients than my Windows clients.â€?[10 FAS: 10 - Apple’s Mac and iPhone Security Crisis.]Many Words, Little Point.On the subject of reliability, Rist beats up Artie MacStrawman for insisting that Mac OS X apps never crash. He then provides some recollected figures for estimating how many times he has noticed a Mac app crash compared to Vista crashes. He passes by saying, “Apple's probably less crash-prone overall.â€?On the subject of software compatibility, Rist says Apple “treats third-party developers like the proverbial redheaded stepchild, which results in significantly fewer third-party software options for Apple users than Windows users,â€? then follows up with the genius, “When it comes to mission-critical, vertical-type business software, Windows clients far outnumber Apple clients. If they didn't, Macs would be populating a much larger number of corporate desktops.â€?How does this guy get work writing? By the end of page one, Rist had said nothing at all. On page two, Rist really gets going. He starts off referring to "Apple jihaders," as if he has a fundamentalist shock radio show rather than a column designed to inform IT managers. Rist says people don't want to retrain employees to use Macs, and then suggests that retraining users for the significantly different Vista would not be an issue. He gives the Mac a “grudgingâ€? pass again and moves to hardware. [Paul Thurrott's Merciless Attack on Artie MacStrawman]Mac OS X’s Hardware Features.He says that Gateway has more USB ports and a finger print scanner in the same form factor for less cost, without outlining his comments with any factual basis. He then complains that his MacBook suffered a hard drive failure after four months. “That's a pretty short time frame for serious hardware failure,â€? Rist wrote. It's odd that hardware issues are being outlined in an article about “why Mac OS X sucks,â€? but someone writing to an audience of experienced IT users should be aware that computing hardware--particularly hard drives--is most likely to fail in its first few months. Past that break in period, most hard drives typically have a relatively stable three year life span, after which problems become statistically more likely to occur. It's called the bathtub lifespan curve, because like the contour of a tub, it starts high, then drops low for a long stretch, then begins to rise again. Clearly, Rist doesn't know what he's talking about at all, even when complaining about consumer Mac hardware in the context of Mac OS X as a business operating system.Dude, You’re Being a Shill.After "passing" all of his categories, Rist then fails Mac OS X in “business orientation.â€? There are good and justified reasons for faulting Apple in the IT arena, but Rist doesn't mention a single one. Instead, he prattles on about Apple's consumer ads, and how they portray the typical Mac user with a “SOHO, I'm-cooler-than-you, coffee house image.â€? For all the dittoheads who like to repeat this idea, I'd like to remind you all that Dell's memorable mascot was a smirky pothead who couldn't finish sentences beyond, “Dude, you're gettin’ a Dell! (excited thumbs up).â€? That had no impact on Dell's Enterprise sales, because serious enterprise users don't make their decisions based on watching prime time TV and deciding whether they like the advertisements targeted at families. So please shut up about the Justin Long and John Hodgman Get a Mac ads. Enterprise Worthy Dell Pothead Vs. the Too Good for You Coffee Drinking Mac.Highly Unqualified.Rist is a “senior senior contributing editorâ€? at InfoWorld. With this sort of incompetence and ignorance, it makes one wonder what kind of single celled organisms must pass for junior editors at IDC and its various ComputerWorld, PC World, and InfoWorld properties.While writing “a column devoted to running Microsoft technologies in medium and large enterprise environments,â€? Rist only notes experience in running a small Microsoft-oriented software business and writing for rags like Computer Shopper. That qualifies him as a Microsoft shill, but not as a columnist offering advice about ‘medium and large enterprise’ IT environments.Rist is nominated for Pink, White and Brown Zoons.Microsoft’s Pseudo-Philanthropy in New Orleans.Bob Emery notes that Microsoft is offering free software for hurricane-hit businesses in the devastated New Orleans area. However, in order to qualify, users have to sign up for a three year plan, of which Microsoft only covers the first year. A local paper noted “For the typical small business of 50 employees and 25 personal computers licensing Microsoft Windows Vista and the Office 2007 suite of programs, the free year can result in savings of as much as $12,050.â€?Of course, what that really means is that recovering small businesses will actually have to shell out $24,100 just for software licenses, in addition to buying computers capable of running Vista. One might think that a company earning $50 billion in revenues might be able to offer more than an advertisement to struggling businesses, particularly since software costs Microsoft nothing to deliver.[Microsoft gives free software to hurricane-hit businesses - New Orleans CityBusiness]Votes toward Microsoft's headline friendly, fake philanthropy will help the company earn its White Zoon for its WGA fiasco.Vote in the Forum and add your comments.Official awardees: Pink : George Ou, ZDNet, CNETWhite : Windows Genuine Advantage, MicrosoftBrown : George Ou, ZDNet, CNETWhat do you think? I really like to hear from readers. Comment in the Forum or email me with your ideas. Like reading RoughlyDrafted? Share articles with your friends, link from your blog, and subscribe to my podcast! Submit to Reddit or Slashdot, or consider making a small donation supporting this site. Thanks!

  • Analyzing Apple’s Boilerplate

    A boilerplate is a flexible term used to describe many different things, but Apple's boilerplate is those lines of text that you see at the bottom of each of all its press releases. The boilerplate remained largely unchanged for years as this: Apple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal computer in the 1980s with the Macintosh. Apple is committed to bringing the best personal computing experience to students, educators, creative professionals and consumers around the world through its innovative hardware, software and Internet offerings. As Apple evolved and released products such as the iPod and iPhone, the boilerplate evolved. Actually, we made a post about this in 2007 shortly before the first iPhone shipped analyzing how the boilerplate has changed over the years. It's a great read and shows each iteration of the boilerplate throughout the history of Apple. I was just browsing through Apple Press Releases, which I find myself doing every other week, and noticed the boilerplate has changed. It now reads: Apple ignited the personal computer revolution with the Apple II, then reinvented the personal computer with the Macintosh. Apple continues to lead the industry with its award-winning computers, OS X operating system, and iLife, iWork and professional applications. Apple leads the digital music revolution with its iPods and iTunes online store, has reinvented the mobile phone with its revolutionary iPhone and App Store, and has recently introduced its magical iPad which is defining the future of mobile media and computing devices. In a recent post, I criticized Apple's lack of commitment to MobileMe and how this affects their bottom line of iPhone sales. I also criticized iWork.com which is Apple's online collaboration tool for documents. When you read this text that is injected on each and every press release, it's important to recognize exactly what products and services Apple chooses to highlight. OS X iLife iWork Pro Apps iPod & iTunes online store iPhone & App Store iPad Apple makes a point to highlight a few products that many analysts and Apple watchers consider a part of Apple's back burner because any Apple special event or announcement usually has something to do with iPhone and iPad and before that, iPod was Apple's big push. Mobile is clearly what Apple is focusing on as far as public outreach and marketing since mobile is 80 percent of the products mentioned (if you include the iWork apps for iPad). Heck, even the famous long-running “Get a Mac” ads featuring Justin Long and John Hodgman have been cancelled for good. OS X is mentioned first as it still remains the core of Apple's everything. Every mobile Apple device is destined or at least optimized to plug into a Mac running OS X. iLife and iWork are still phenomenal applications that help people express themselves and get work done and pro apps are Final Cut Studio, Logic and the recently discontinued, Shake software. Check our our TechUniversity screencasts on iLife, iWork, Final Cut, Logic and more! (subscription required) When is the last time Apple devoted more than 10 minutes to any of these non-mobile products in a keynote or special event? The last time iLife and iWork were heavily demoed was at the rather boring Phil Schiller keynote at Macworld 2009 where I can attest that he demoed every single new feature and somehow found time within the two hours to talk about a new Unibody MacBook Pro but that was the entire keynote. Apple is frequently refreshing its Macs, updating iPods with more storage and thinner form factors and the pro apps generally see an update every 18-24 months, but it feels like iPhone and iPad are Apple's core business right now. Irregardless of what we think and what analysts and bloggers perpetuate as Apple's most talked about products, the truth is, Apple has chosen to include these less featured products in its boilerplate. If you're scratching your head trying to determine exactly what Apple is focused on, look no further than the list above. It actually takes away from the recent news story that filled the blogosphere about Apple cleaning house and getting rid of a vast amount of its pro apps team responsible for Final Cut and other applications. Apple went on record saying this was not true and anyone paying attention to the boilerplate can see that Apple makes a mention of Pro Apps as a part of its core business. Now, if we could only get Apple to admit that the iPad really isn't magical.

  • A unified mailbox coming to the iPhone -- what a concept!

    Filed under: Software, Features, Steve Jobs, Bad Apple, Apple, iPhone, iPod touch, iPadIf the supposed note from El Steve-o is to be believed, the iPhone is getting a unified mailbox at some future date. Don't you wonder what Apple was thinking when it wasn't in the original iPhone plan? In Mac OS X, I like seeing all of my email on one page, and with a quick click I can look at any email account segregated from the others -- easy peezy. You would have thought that the famous Apple GUI designers would apply the same logic to the iPhone, but for more than two years I've had to really struggle to see what is coming in on 3 different accounts. I'm tapping more than the Titanic's radio operator just to see what email I have. I hope the fix comes soon, and that it winds up on the iPad as well. The lack of a unified or universal mailbox is one of those strange Apple decisions that is hard to understand. The lack of cut, copy, and paste was another seemingly bone-headed choice that Apple finally got right. Now Microsoft seems to be drinking the same kool-aid with its upcoming Windows Phone 7 OS. The company says no copy/paste will be in the phone OS, and they're telling users they don't really need it anyway. Sure. Apple makes a lot of great choices and we love Apple products, but every so often they seem to miss a big feature. After a lot of bad feelings from customers, they finally make it right. Usually. Sometimes. Meanwhile, I'm waiting for that unified inbox, and switching frantically between mail accounts. Grrrrr. Can you think of some other big missing items? A camera in the iPad comes to mind...TUAWA unified mailbox coming to the iPhone -- what a concept! originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 25 Mar 2010 14:00:00 EST. Please see our terms for use of feeds.Read | Permalink | Email this | Comments iPhone - Apple - Steve Jobs - Unofficial Apple Weblog - IPad

  • ★ The Fear

    The NDA is dead, yes, and good riddance, but there remain serious problems with the way Apple is managing the App Store. It boggles my mind that there remain so many people who don’t see this. This piece by Dan Kimerling at TechCrunch is one example; various of the reader comments on Jason Snell’s piece for Macworld last week are another.1 One factor, perhaps, is the tendency to see everything in terms of extremes. Black or white, good or bad. But this debate is not about wanting Apple to make radical changes, such as, say, changing the iPhone from a closed platform to a more open platform a la Android. There are reasonable arguments to be made that a more open iPhone platform would be good not just for iPhone developers, but for Apple and its shareholders. But those arguments aren’t what this debate is about. This debate is about wanting Apple to make minor changes — a slight but very significant course correction. Put another way, this is not about the big picture scope of what kind of hypothetical App Store (or Stores, plural) Apple should have created. That train left the station long ago. This is about the specific details of the App Store that actually exists, and the rules that govern it. I believe that a closed, controlled App Store can work, but by definition that requires developers to place trust in Apple. The problem is that Apple is managing the App Store in certain untrustworthy ways. And I mean trust more in the sense of stability than honesty — like in the way you need to trust a ladder before you’ll climb it. Here is a complete list of what Apple must do to increase developers’ trust in the App Store system: State the rules. Follow the rules. That’s it. This is so clear that even those who are arguing the other side — that Apple’s App Store stewardship is just fine as it stands today — have jumped through hoops in an attempt to argue that Apple’s exclusion of Podcaster was in fact in accordance with the iPhone SDK Guidelines. Kimerling, in his “Stop Complaining About Apple and the App Store” piece, writes: When you create the platform, you set the rules. If Apple wants to restrict iPhone applications to those that do not compete with features built into the iPhone, well, they can go right ahead and do so. It is right in the SDK’s user agreement. That’s just not true. The iPhone SDK Agreement, at least by the standards of legal contracts, is written in clear, straightforward English. (Apple’s lawyers, in the opinion of yours truly at least, are good writers.) The rules it lays down are clear. And Podcaster doesn’t break any of them. Given any set of rules, there will always be edge cases. Judgment must be rendered, and, inevitably, some will feel edge cases were judged the wrong way. But the reason iPhone developers (and prospective iPhone developers) are appalled by Apple’s rejection of Podcaster and MailWrangler is that neither app was near any edge defined in the SDK guidelines. Podcaster was rejected for duplicating the podcast features in iTunes and the iPhone “iPod” app. MailWrangler was rejected on the following grounds: Your application duplicates the functionality of the built-in iPhone application Mail without providing sufficient differentiation or added functionality, which will lead to user confusion. The word “duplicate”, in any conjugation, does not appear in the iPhone SDK Agreement. Not a word about it. And there is clearly no general rule about third-party apps duplicating the functionality of the iPhone’s built-in apps. PCalc, along with a handful of other calculator apps, duplicates every single feature of the built-in Calculator app. There are dozens of note-taking apps that compete with Notes; MagicPad goes so far as to use the same icon as Apple’s Notes app, just with different colors. There is an entirely category in the App Store — an entire category — for weather apps, several of which “duplicate” the entire functionality of the built-in Weather app. So, not only judging by the rules set forth in the iPhone SDK Agreement, but also by the existence proof of hundreds of apps currently published in the App Store that duplicate (which is really to say compete with) built-in iPhone apps, no reasonable person would have expected Podcaster or MailWrangler to be rejected. So their rejection is problematic on three fronts. First, the submission process is such that an app rejected at the conceptual level — one that cannot be tweaked or fixed to gain entry upon resubmission, but whose fundamental premise is rejected by Apple — such an app is only rejected after it has been written. The developer does all of the work to produce the app and only then finds out it was all for naught. Second, there are clearly rules which are not listed in the SDK guidelines. Third, in its explanations for the rejections, Apple is not stating what these actual unpublished rules are, and is instead offering as the reason this “it duplicates a built-in app” rule which, given all the aforementioned counterexamples that have been accepted into the App Store, isn’t actually a rule at all. The explanation is clearly false. Taken together, these three factors lead to The Fear, which is that developers cannot trust the App Store process. You can spend all of the time and effort it takes to build an app, follow every known rule, and still get rejected. From Apple’s perspective, especially, say, in upper management, it may be all too easy to look at what’s going on with the store — thousands of published apps, a ton of money changing hands — and not see the problem. In the big picture, from both a technical and marketing perspective, the App Store is a grand success. The problem is that the apps that are the most interesting, the most important, are the ones that take the most work to create. And the apps that take the most work to create are the ones that are most likely not even to be made in this environment, because the risk is greater. The more work it takes to create an app, the more you lose if Apple rejects it. Going back to the ladder analogy, the higher you’re trying to climb, the more you need to trust the ladder before you start. It’s not about a handful of developers who’ve had their apps rejected. It’s about all the other developers who are now spooked, and that the ones who are the most spooked are the ones who harbor the grandest, boldest, most innovative ideas. Interpolation Regarding a Theory on Which Apps Apple Won’t Allow Developers to Compete With In the absence of revised iPhone SDK Agreement from Apple, we can attempt to guess what the unpublished rules are. With Podcaster, for example, the “follow the money” rule of thumb leads to the conclusion that Apple will not allow any competition with iTunes, because iTunes is a profit source. This is why MailWrangler’s rejection is the one that puts The Fear in my heart. As unjust as the Podcaster rejection appears, if Apple really wants to prohibit competition with iTunes, even anti-competitively, you can at least see the thinking behind the decision. It’s foolish and unnecessary — the fact that iTunes is wide open to total competition on both Mac OS X and Windows hasn’t hurt it at all — and it also quite possibly invites some sort of legal challenge, but at least there is a logical idea behind it. But Mail? Why on earth should Apple care if some third-party email client for the iPhone becomes wildly popular? It makes no sense. iPhone users who use the built-in Mail app don’t pay extra to do so. Mail doesn’t tie users to Apple’s own MobileMe service. In fact, Mail offers specific setup help to work with Gmail, the service MailWrangler is optimized for. If you can make a replacement for Notes and Weather and Calendar, why not Mail? I have a theory. It is more, well, emotional than logical. But it’s the only theory I can think of that makes any sense at all and fits the available evidence. The theory is that there is an unpublished rule that Apple — and in this case, where by “Apple” I really mean “Steven P. Jobs” — will not publish third-party apps that compete with or replace any of the four apps in the iPhone’s default “dock”: Phone, Mail, Safari, and iPod. Go back to Jobs’s original iPhone introduction at Macworld Expo 2007. It was a masterful presentation. Carmine Gallo, writing for BusinessWeek, calls it Jobs’s greatest presentation; I agree. Gallo describes the moment it was unveiled: After laying the groundwork, Jobs builds up to the new device by teasing the audience: “Today, we are introducing three revolutionary products. The first is a wide-screen iPod with touch controls. The second is a revolutionary new mobile phone. And the third is a breakthrough Internet communications device.” Jobs continues to build tension. He repeats the three devices several times then says, “Are you getting it? These are not three separate devices. This is one device 
 today Apple is going to reinvent the phone!” The crowd goes wild. This “three revolutionary products” pitch was inordinately effective. For one thing, live, in the hall, Jobs completely fooled the crowd, yours truly included. But then as he repeated the three product ideas over and over, while icons representing the three products rotated behind him on screen, faster and faster, it started dawning on us how we’d been tricked. By the time Jobs came out and said that it was just one device that encompassed all three products, everyone in Moscone West had come to that conclusion on their own — a nifty little way of making the crowd feel clever, as though we’d figured out a riddle. But this pitch also worked because it was true. All three of those products sound good on their own. All three in one device sounds insanely great. Jobs was introducing the iPhone simply by describing precisely what it was. A phone, a widescreen video iPod, and a breakthrough Internet communicator. The icons in the iPhone’s default dock represent the core functionality of the device. Phone, Email, Web, iPod. With nothing other than those four apps, the iPhone still would have been a hit. Not as great, but, still, great. Everything else the iPhone’s built-in apps do could be done, to some extent, through Safari: notes, calendars, weather, maps, stocks. There are a few minor exceptions. SMS is one example, but that’s really just an adjunct to the Phone app. Anything that relates to the phone network — voice or SMS — is unavailable through the third-party iPhone SDK anyway. You couldn’t write your own SMS app even if you wanted to. (Apple clearly has no problem with competing chat apps — there are several IM clients available in the App Store. That’s the same basic concept as SMS, but using IP networking.) And so my guess is that while there may not be any logic, there’s at least a notion, if only in Jobs’s mind, that these four apps are sacrosanct because they define the iPhone. Everything else, both from Apple and from App Store developers, is piffle, secondary to those four apps. Harry McCracken’s recent iPhone user survey indicates that iPhone users agree that those four apps comprise the most-used features of the iPhone. But the least essential of the four is Mail. You cannot place phone calls or play music and video from your personal iTunes library using a web browser, but can read and send email through it.2 Millions of people do just that every day, including, I’m sure, many of you reading this essay. And Google’s iPhone-optimized version of Gmail shows just how well it can be done. It’s not just good for web-based mail, it’s just good, period. And so this idea that Apple seems to have that Mail is particularly special is misguided. The Phone and iPod apps are special, because at a fundamental level they perform tasks that cannot be duplicated in a web app. But there’s nothing any more special about Mail than there is about, say, Calendar. Calendar, if anything, is more closely tied to Apple’s proprietary and commercial MobileMe service — Mail works great with any IMAP server, including Gmail, but Calendar only works for online syncing with MobileMe or Exchange. But Apple doesn’t seem to have any problem allowing Calendar competitors into the App Store. Notes Calendar is a $3 Lotus Notes calendaring client. Exchange Remote Calendar is a $10 is a $10 calendaring client for Exchange. If these are OK, why not a dedicated Gmail email client? The only explanation is that Mail is deemed untouchable and Calendar is not. The real test would be for someone to write a dedicated Google Calendar iPhone app — but given what happened to MailWrangler, it might be hard to find someone willing to try it. In short, my theory is that Mail is on the do-not-compete list not because there’s any strategic reason for Apple to do so, but simply because of a vague notion that Mail is one of the iPhone’s defining apps. This notion is wrong. Mail is important, but there’s nothing about it that needs to be protected from competition. End of Interpolation, Back to the Three Problems, Which, Due to the Grotesque Length of the Above Interpolation, I Will Remind You Are: (1) App Ideas Are Rejected Only After the Apps Are Actually Built; (2) There Exist Secret Unpublished Rules Regarding What Is Allowed; and (3) When Apps Are Rejected for Violating the Unpublished Rules, Apple Refuses to State Just What These Rules Are One thing that would make a difference would be a submission process whereby developers could submit their application ideas to Apple in advance, to find out if they’re OK. That’s how it works on game platforms from Nintendo, Sony, and Microsoft — developers submit a detailed proposal and wait until they get the green light before actually building the game. That sounds good, but there are problems with the idea. For developers, it would require an additional level of trust in Apple. Ideas are less valuable than actual implementations, but the more original an idea is, the less comfortable you are to share it. And for Apple, it would require significantly more work. They’d still need to examine and approve the actual shipping applications, but now they’d also have to examine and consider application proposals. The world’s hard drives are littered with abandoned unfinished software projects — there would surely be far more proposals submitted for consideration than there are actual iPhone applications. As it stands today, Apple is already struggling mightily to keep up with the work of approving new and updated application submissions — the typical turnaround time is between one to two weeks. Perhaps Apple could offer this as a service limited to ADC Select ($499) or even Premier ($3,499) members. The service is needed most by the developers who are considering the biggest apps, most of whom either are already paid ADC members or wouldn’t bat an eyelash at the cost of joining. It wouldn’t be democratic, but it might make it feasible. Platforms like Wii and Xbox ship maybe a few dozen titles a month, tops. The App Store has published 3,500 titles in just three months. (And it costs far more to join the developer programs for gaming consoles than the $100 iPhone SDK fee.) More important, though, is for Apple to address problems 2 and 3, by publishing in the iPhone SDK Agreement all of the rules they’re using to evaluate applications. If we’re not allowed to write email or podcast clients, say so. If something unforeseen comes up, Apple should make a decision, and then publish the new rule. Rules you disagree with are frustrating. Rules you don’t know about are scary. I will also note that, to my knowledge, not a single published iPhone developer has spoken out in favor of the App Store’s current rejection policies. Those developers who have spoken are against it. Those who see no problem are not themselves iPhone developers. ↩ Even if Apple were to come to its senses and allow third-party developers to write competing email clients, the built-in Mail app would hold one significant technical advantage, which is that it runs in the background. In fact, background processing is the one factor that unites the four dock apps. Phone, Mail, Safari, and iPod all continue running the background; no other apps, including those from Apple, do. ↩

The Comments Go Here

Software Releases