‘Wrong, Wrong, and Wrong’

John C. Welch on Matt Freestone’s claim that Leopard doesn’t run well on three-year-old Macs: Matt is so far out in left field here, he’s in right field. While Apple does regularly cut off older hardware from the latest OS releases, that is still not, nor never has been the same as “You have to buy new hardware to get new OS versions”, nor is it even close. In fact, prior to Mac OS X, Apple would constantly provide for truly ancient hardware in their OS...

Related News
Comments

50 Common Mac Problems Solved

We present the Ultimate Mac Troubleshooting Guide, so you can banish the peskiest problems once and for all.� � Mac problems? Isn’t that an oxymoron? If you just switched to the Mac from Windows, you might be thinking that you accidentally picked up one of your old PC magazines--and, by the way, we’ve got solutions to the seven most common problems switchers encounter, too. If you’re a longtime Mac user, you could even be wondering where we get off accusing the Mac platform of being problematic.Using a Mac is generally painless and trouble free, but things can go wrong. Usually they’re not catastrophic (for solutions to true Mac disasters, click here). Sometimes the things that go wrong are those little annoying things that you just shrug off--over and over, until you finally have to deal with them.We’re here to help you tackle the 50 most common problems in eight different categories, once and for all. If your problem isn’t covered here, email us at ask@maclife.com, and we’ll try to solve it in a future issue.�General Mac Problems�The Mac OS is, fundamentally, as trouble-free as operating systems get. But nothing's perfect. Here's what to do when you hit a snag.1. I want a tabbed finder.Download the incredibly versatile Path Finder ($40, www.cocoatech.com), which gives you all sorts of features that are missing from the Finder, such as tabs, stacks, bookmarks, and panes. Sounds like fun to us!Now THIS is the Finder we've always dreamed of. Thanks, Path Finder!2. I can't print anymore.This could be caused by a variety of different issues relating to your printer hardware or printer drivers, so you may need to contact the printer manufacturer for more help. But if your Mac is causing the problem, it’s always a good idea to reset your entire printing system by going into your Print & Fax System Preference, right-clicking in the printer list, and choosing Reset Printing System.3. I travel all over town with my MacBook, and I’m sick of reconfiguring my settings every time I show up at a location I’ve been to before. Why can’t my Mac remember various location settings for me--my default printer, mounted servers, iChat screen name, Bluetooth settings, everything? Try NetworkLocation ($29, www.networklocationapp.com), which can perform dozens of actions on your Mac whenever you switch to a new location. Best of all, its AutoLocate feature will determine where you are, using the same SkyHook Wireless Wi-Fi Positioning System that your iPhone uses, and it will automatically change all of your settings for you. If you frequently switch physical locations, NetworkLocation can save you both time and headaches changing your Mac's settings.�4. I forgot my OS X password.After retyping your password very carefully at least twice to make sure you just didn’t mistype it, you’ll need to haul out your OS X install disk, insert it into your Mac and restart holding down the C button. After selecting your language of choice, in the menubar, select Utilities > Reset Password. Follow the directions and there you go. Just try not to get a lobotomy after resetting it!5. My CD or DVD is stuck in the optical drive and won’t come out when I press Eject.After holding down the eject button for several seconds to no avail, restart your Mac and hold down the primary button on your mouse--the trackpad button will work as well if you’re on a MacBook--and during startup the disk should eject.6. My Mac is not recognizing devices plugged in to one of my USB ports.First, make sure your Mac’s firmware is up to date--check Software Update and the Apple Support Downloads page (support.apple.com/downloads/) and install any firmware updates you find for your machine.If nothing happens, turn off your Mac, unplug the power cable, disconnect all peripherals, and let it sit for five minutes. Plug it back in, reconnect the keyboard and mouse, turn it back on, and try the USB ports again.Check the Support Downloads page for firmware updates for your Mac.If they’re still unresponsive, you will need to reset the PRAM (parameter RAM) and NVRAM (nonvolatile RAM), which stores some system and device settings that your Mac accesses on startup. Shut your Mac down. Then position your fingers above the Command, Option, P, and R keys on your keyboard. Turn the Mac on, then immediately press and hold those four keys before you see the gray screen. Keep them pressed until the Mac restarts again and you hear the startup chime for the second time. Then let ’em go. When your Mac is finished starting up, check those pesky USB ports.If they’re still not behaving, there’s one more thing you can try before making a Genius Bar appointment: resetting the SMC, or system management controller. Directions for resetting the SMC on your MacBook Pro are found at support.apple.com/kb/HT1411. Instructions for all other Macs are linked from support.apple.com/kb/HT1894.�In Search Of...Search Solutions�Leopard makes finding files and data on your Mac relatively trouble-free, but when it comes to search, there are improvements and tricks you can apply to make it even better. Here are two solutions to common search problems we hear about from a fair number of Mac users.�7. My Spotlight results have stopped working reliably.If it’s a single non-Apple program that isn’t showing up properly in your Spotlight results, try turning off and on the Spotlight indexing in that particular app.If you’re still getting Spotlight results for an app that you got rid of a while ago, you may not have completely deleted all of the data or databases that are associated with that program.Spotless gives you a nice GUI for managing, deleting, and rebuilding your Spotlight indexes.If it’s an Apple program--or your entire Mac--that isn’t working properly in Spotlight, try re-indexing your whole hard drive by going into the Spotlight System Preference, clicking on the Privacy tab, then dragging your hard drive into the list. Wait a moment, and then remove your hard drive from the list again.If you’re still having problems, you may need to bring out the big guns by using Spotless ($17, www.fixamac.net), a Spotlight index-management tool that can help fix most Spotlight problems.8. I need more power, flexibility, and customizability with my Spotlight searches and Spotlight results.Get HoudahSpot ($25, www.houdah.com), which lets you create extremely detailed search requests and customize the results to your liking.HoudahSpot handles Spotlight searches with much more flexability than Apple's built-in Spotlight search.� 3 Essential Utilities�Three more Mac problems solved--before they happen!�9. Disk Warrior($100, www.alsoft.com) This is a great preventative maintenance tool for rebuilding your Mac's directory and keeping your mac running quickly and smoothly. It's also a great emergency tool for repairing disks that have missing files or will no longer mount.10. Cocktail($15, www.maintain.se/cocktail/index.php). This general all-purpose utility will clean the caches on your machine, run the UNIX maintenance scripts, unlock hidden features of your Mac, and much more.11. SuperDuper($28, www.shirt-pocket.com). This disk cloning utility is great for backing up or transferring all the data on your entire computer to a fully bootable state.�Next Page: Email and Web Problems...�Email and Web Problems �We know you spend most of your time in front of a Mac online or pounding out email. Here's how to answer when trouble comes knocking.�12. I use a webmail client to check email, but every time I click on an email link, it launches Apple Mail instead.You can set up Apple Mail to access your webmail account using IMAP or POP (check with your webmail provider for instructions on how to do this; some charge a fee for this service), or you can install the program Webmailer (free, www.belkadan.com/webmailer), which lets you set any webmail site as your default email program.We set up Webmailer to take us to Yahoo's webmail system whenever we click on an email link.If you use Gmail, you have a few additional choices: You can install Google Notifier (free, toolbar.google.com/gmail-helper) and set that to your default email client in Mail’s preferences. Or you can use the outstanding Mailplane ($25, www.mailplaneapp.com), which provides many more features than the Gmail website.13. I can receive but not send email messages.Outgoing email messages are typically sent over the Internet using TCP port numbers 25, 465, or 587. However, in an effort to reduce spam, some ISPs and firewalls are set up to severely restrict the use of those ports. For example, AT&T is notorious for blocking port 25 for its DSL customers, unless you’re sending email with the AT&T email address assigned to your DSL modem. If you’re using AT&T (or another service provider that has similar restrictions), call the technical support number and request that they unblock port 25 for you. If you don’t control the Internet access where you are located, contact your email host to see if they have an alternate port that you can send email on. You can specify alternate port numbers in your email app’s account settings. If all else fails, you should be able to send email through your webmail system until you can physically get yourself to a different location that has no restrictions.Our Web-hosting company, hostbaby.com, allows us to send email messages over alternate port 2525, which typically bypasses any firewall restrictions that have been put in place.14. When I reply to or forward an email, the original message isn't entirely quoted in my reply--sometimes just the header and a few characters are quoted.If you used your mouse to highlight some text in the original email, and then you clicked on forward or reply, only the words that you selected will be quoted in your new email. To override this behavior in Mail (it can’t be overridden in Entourage), go into Mail’s Preferences, click on the Composing button, and you can set it to include all of the original message. If the problem still happens after this, your Mail preferences might be corrupt. Quit Mail, and trash the file located at yourhomefolder/Library/Preferences/com.apple.mail.plist. Also try upgrading to Snow Leopard, which makes Mail more reliable in general.The Composing preference in Mail ensures that your replies and forwards will always quote the original email message in their entirety.15. I want to send an email later, not now.Each email client handles this slightly differently.In Entourage, choose Message > Send Message Later or click on the Send Later button. (In Entourage 2008, you’ll need to add the Send Later button to your toolbar by choosing View > Customize Toolbar from any outgoing message.) Your messages will queue up in your outbox, and then you can send them all at once by creating an Entourage schedule (Tools > Schedules) or by clicking the Send & Receive button.In Thunderbird, choose File > Send Later. Your messages will queue up in the Unsent folder until you choose File > Send Unsent Messages.The Send Later Extension lets you schedule your outgoing messages in Thunderbird.The Send Later Extension for Thunderbird (free, www.unsignedbyte.com/?page_id=4) lets you schedule an exact date and time in the future to send your message.Surprisingly, Mail provides no ability to send messages later. You could take all your accounts offline (Mailbox > Take All Accounts Offline) before clicking on the Send button, in which case your messages disappear until you quit and relaunch Mail to find a temporary outbox with your messages sitting in them. Or, to schedule emails for a later delivery time that you specify, install the Schedule Delivery script which is a part of Mail Scripts (donations requested, homepage.mac.com/aamann/).Finally, LetterMeLater (free, www.lettermelater.com) offers another way to schedule emails to be sent at a later time.16. I have multiple folders entitled Drafts, Sent, Junk, or Trash for my IMAP email account.Setting up an IMAP account can be a little tricky. After typing your valid account settings into your email program, there are two additional steps:First, you’ll need to set the proper IMAP path prefix (sometimes called the “root folder” or IMAP server directory) in your account settings. For example, Gmail’s IMAP Path Prefix is [Gmail].Defining your IMAP server's root folder is an often-forgotten step when setting up an IMAP email account.In Entourage, you set this on the Options tab of your IMAP’s account settings. In Thunderbird, click the Advanced button on the Server Settings tab. In Mail, this is on the Advanced tab of your IMAP’s account settings.Then you’ll need to designate which folders on the server should be used for storing your drafts, sent messages, trash, and junk. In Entourage, you set this on the Advanced tab of your IMAP’s account settings. In Thunderbird, this is done in the Copies & Folders section of your account settings. In Mail, go out to your main viewer window and select a folder on the server (in the left-hand margin, underneath the IMAP account name), then choose Mailbox > Use This Mailbox For.17. Whenever I address an outgoing email, I get unwanted email addresses for people who aren't in my address book.Most email clients keep track of addresses that you’ve emailed to in the past and will suggest those addresses to you in the future when you start to type the same characters. You can turn off this feature in Entourage and Thunderbird by going into their preferences. In Entourage, this is found on the Compose tab. In Thunderbird, this is on the Composition > Addressing tab. You can’t turn off this feature in Mail, but you can clear the list from time-to-time by selecting Window > Previous Recipients, selecting the names and clicking Remove from List.In Mail, you have complete control over your Previous Recipients list.18. When I email long Web links to others, they sometimes get broken up onto multiple lines and don't work correctly.Try putting angle brackets () around long URLs to help them travel safely across the Internet without “breaking.” Or you turn to TinyURL (free, www.tinyurl.com), which will turn those long URLs into, well, tiny URLs!19. I wish Safari's built-in search field worked with more websites than just Google.You may want to switch to Firefox, which has the built-in ability to customize its search field with any number of search engines that you specify. Otherwise, check out the Safari plug-ins Saft ($12, haoli.dnsalias.com) or Glims (free, machangout.com), both of which let you customize Safari’s Google search field. And one of our favorite utilities, iSeek ($15, www.ambrosiasw.com) lets you add a global customizable search field to your Mac’s menubar that works with any Web browser.iSeek places a fully customizable search field in our menubar at all times.20. I want to filter inappropriate websites so my kids can't access them.Although Mac OS X has built-in parental controls that you can turn on for individual accounts, you can gain more control by purchasing software like ContentBarrier ($50, www.intego.com) or Net Nanny ($39.99 a year, www.netnanny.com). Even better, we’ve discovered that one of the quickest, easiest, and most effective ways of filtering all the computers in your entire household is to switch your DNS servers to the free OpenDNS servers (free, www.opendns.com).ContentBarrier is one of many options you have for blocking websites on your Mac.�21. My Internet connection is slow.That’s a tricky one. A sluggish Net connection could be caused by any number of things, so here are a few troubleshooting tips to start with:Try resetting Safari (Safari > Reset Safari). Then, try a different Web browser to see if the problem happens there as well. You may also want to uninstall any Internet plug-ins that you have installed recently.Next, check your upload and download speeds at www.speakeasy.net/speedtest and see if you’re getting the speeds you’re paying for. If not, try power cycling both your modem and router, such as your Airport Extreme. Turn off or unplug the device, let it sit powered off for several minutes, then plug it in or switch it on again.Our latest speed test from Speakeasy.net shows us that we're not currently getting the full upload speeds for which we've been paying the big bucks!If these methods don’t address the slowdown, try plugging your modem directly into your Mac using an Ethernet cable to see if the problem goes away. If so, your router may be the problem. If you’re using an Airport Extreme or Airport Express, launch Airport Utility to see if there is a firmware upgrade available. If so, install the firmware upgrade and see if that helps.If not, your Mac could be the problem--you may need to perform an Archive and Install of your operating system, which is one of your options on the Mac OS X Leopard Installation DVD.And it’s always possible that your modem or Internet line is the problem too, in which case you should call your ISP’s technical support number.�Next Page: Photo and Office/iWork Problems...�Photo Problems�These solutions to common photo issues will make you want to say "cheese." 22. I need to quickly resize an image and make some color corrections to it, but I can't afford Photoshop and don't really want to learn how to use it.Preview has the built-in ability to resize images and adjust colors. Open up your image in Preview and select Tools > Adjust Size or Adjust Color.This image-size adjustment dialog box is from Preview, not Photoshop!23. I want to email photos from iPhoto through my webmail account by clicking on iPhoto's Email button.Even if you’ve installed Webmailer, as mentioned in problem #12, the email button in iPhoto will only work with four email clients: AOL, Eudora, Entourage, and Mail.However, if you use Gmail, you’re in luck because Mailplane ($25, www.mailplaneapp.com) installs an iPhoto plug-in that lets you click on iPhoto’s Email button and send your messages through your Gmail account.In any dialog box, you can activate QuickLook when browsing your iPhoto Library by selecting a photo and pressing the spacebar.Otherwise, go into your webmail program, and attach photos using the standard method. Leopard’s dialog boxes give you the ability to browse through your iPhoto library, and they even let you use QuickLook by clicking on a photo and pressing the spacebar.24. I want to use iPhoto '09 to export photos to Facebook, but there are too many problems with it.Forget about using iPhoto ’09’s poorly implemented Facebook “integration.” Instead, use the outstanding Facebook Exporter for iPhoto (free, developers.facebook.com/iphoto).Use Facebook Exporter for iPhoto to tag, add captions to, and upload your Facebook photos right from within iPhoto.25. I created a PDF file with lots of embedded photos in it, but now the file is way too large to email.Open up the large PDF file in Preview and select File > Save As. Where it says Quartz Filter, choose Reduce File Size, then click Save. Voilà! You’ve now saved a much smaller version of your PDF file, which will be easier to email.Choose this Quartz Filter in Preview to reduce the size (and quality) of large PDF files so you can email them without choking your email server.For even more control over the resulting quality of PDF size reduction--and to batch-process multiple PDF files at once--try PDFshrink ($35, www.apago.com).If you still can’t get the file small enough for your needs, try a file-sending service such as YouSendIt (www.yousendit.com).26. Somebody emailed me a PDF file with lots of embedded photos in it, and I need to extract the photos from the file.File Juicer ($18, www.echoone.com) will extract images, sounds, and more from any filetype.File Juicer can extract all these types of files out of other files.�Office/iWork Problems�Work smarter not harder with these troubleshooting tips for common productivity apps.�27. I created an awesome slide show in Keynote, but I have to present it on a PC. I tried exporting it to Microsoft PowerPoint format, but I lost my transitions, effects, transparencies, gradients, and more--basically, all the cool stuff.Export your Keynote file to a QuickTime movie instead. As long as the PC has QuickTime installed on it (which it should, if it has iTunes installed), you’ll be able to play back your presentation with all of its awesomeness intact. If the PC doesn’t have QuickTime, download it for free from www.apple.com/quicktime.With the "Fixed Timing" option, we can set our QuickTime movie to automatically advance to the next slide on a regular interval.When you export your movie, you have several options for how it should advance from one slide to the next. For example, if you set it to manually advance, you simply have to press the spacebar on the PC to move to the next slide.28. I’ve included presenter notes (View > Show Presenter Notes) in a Keynote slide show, but when I play or rehearse the slide show, the notes don’t show up onscreen.In Keynote’s preferences, click on the Presenter Display button, and check the boxes for Notes and “Use alternate display to view presenter information.” Now your notes will show up when you play or rehearse your slide show.This checkbox lets you toggle between mirrored displays and dual displays.However, if you start seeing your notes on both your computer screen and the projector’s screen, your computer is set to mirrored (instead of dual) displays. You can toggle these display modes while the projector is connected to your Mac by launching System Preferences, choosing Display > Arrangement, and deselecting the Mirror Displays checkbox.29. I use Office 2008 to create Word, Excel, or PowerPoint files, but my Mac-using colleagues can’t open the files because they’re using Office 2004.TextEdit can open and edit Word 2008 files. And if your colleagues have iWork ’09 installed, they can work with all of your Office 2008 files in Pages, Numbers, or Keynote.Otherwise, you’ll need to save the file in an earlier file format. Choose File > Save As and select the format that corresponds to Office 97–2004. You can also set this older format as the default in your preferences for Word, Excel, and PowerPoint.Choose the .doc format to avoid compatibility issues with people using earlier versions of Microsoft Word.Alternatively, your colleagues can install Microsoft’s Open XML File Format Converter (free, www.microsoft.com/mac/downloads), which will convert your Office 2008 files into a format that Office 2004 can read.�Next Page: Syncing Problems... �Syncing Problems�Data syncing can be particularly stressful since we need access to info anywhere these days. We've got solutions.�30. I want to sync some--but not all--of my iCal calendars across my Macs.Don’t use MobileMe to sync, which always synchronizes all of your calendars. Instead, use BusySync ($25, www.busymac.com) or BusyCal ($40, www.busymac.com), which both give you an incredible amount of syncing options.BusyMac's products are true champions when it comes to publishing and subscribing selected calendars without any dedicated servers.31. I want to synchronize my iCal calendars and Address Book on my Mac to Outlook on a PC.Sign up for MobileMe ($99 a year, www.apple.com), which will keep all of your Macs and PCs (and iPhones!) in sync with each other.Spanning Sync effortlessly syncs your calendars and contacts to Google.Or, you can use Google Calendar and Google Contacts as a conduit. On the Mac side, you’ll need Spanning Sync ($25/year or $65/one-time purchase, spanningsync.com). On the PC side, you’ll need Google Apps Sync ($50/year, tools.google.com/dlpage/gappssync).32. I keep getting duplicate entries on my iCal calendar.Sounds like you’re trying to sync your Entourage calendar with iCal. There’s a known bug with Entourage that causes repeating events to multiply out of control in iCal. We don’t know of any long-term solution at this time except to ditch Entourage’s calendar and stick to iCal for your calendaring needs. To do this, uncheck the box for syncing events in Entourage’s Preferences (on the Sync Services pane). To erase iCal dupes, try iCal Cleaner (free, www.busymac.com).33. I’m getting two of each calendar entry on my iPhone.You may be trying to sync your calendars through both iTunes and MobileMe. You’ll need to choose one method or the other, not both. If you’re syncing wirelessly through MobileMe, then go into your iPhone settings within iTunes and uncheck all of your calendars there.The exception to this rule is iCal’s Birthdays calendar (enabled in iCal’s preferences, this calendar pulls birthdays from your Address Book), which can only be synced through iTunes, so it must remain checked in iTunes.34. My U.S. Holidays and other Internet-subscribed iCal calendars are not syncing between my Mac and my iPhone.Any Internet-subscribed calendars must be resubscribed to directly from your iPhone. You can manually set up the server on your iPhone by going to Settings > Mail, Contacts, Calendars > Add Account > Other > Calendars.You must resubscribe to your iCal holiday calendars on your iPhone all over again.Or, you can automatically subscribe to a calendar by using Safari on your iPhone to choose from Apple’s extensive selection of calendars at www.apple.com/downloads/macosx/calendars.35. iTunes no longer launches automatically when I attach my iPod or iPhone to my computer.If your iPhone or iPod is very low on power or if the battery is fully depleted, it can take up to 10 minutes to appear under Devices in iTunes.Otherwise, you may have unchecked the box in iTunes for your device that says “Automatically sync when this iPhone/iPod is connected” or “Open iTunes when this iPod is attached.”You may have also removed the iTunesHelper application from your Login Items in your Account System Preferences, which is required to automatically launch iTunes. You can get this back by reinstalling iTunes (www.apple.com/itunes) or by manually dragging iTunesHelper into the Login Items. iTunesHelper can be found by right-clicking on iTunes in the Finder and choosing Show Package Contents, then going to Contents > Resources.36. I want to synchronize files between two computers.There are many different programs available to help you with this task, but our favorite is ChronoSync ($40, www.econtechnologies.com). ChronoSync can automatically mount remote servers, wake your local Mac from sleep, schedule your synchronizations, archive backup copies of your files before syncing, and even give you a list of proposed changes before it makes any of them.Synchronizing files between two different computers is as simple as drag-and-drop with ChronoSync.While you can use ChronoSync to synchronize to any type of volume or folder, if you specifically want to sync to another computer, you may want to additionally purchase ChronoAgent for an extra $10. ChronoAgent lets you communicate directly with a remote Mac faster than using AFP or SMB, and you gain full root access, so you can copy anything without any restrictions.37. I turned on MobileMe syncing on my iPhone, but nothing is syncing to my Mac or Me.com.It’s possible that the MobileMe servers aren’t communicating properly with your iPhone. An Apple support rep recently admitted to us that this is an extremely common problem that MobileMe users may experience every few months until Apple increases the reliability of its MobileMe syncing servers. So you may want to keep these instructions handy for future reference.First, find out if MobileMe sees your iPhone at all. Activate Find My iPhone on your iPhone (Settings > Mail, Contacts, Calendars > your me.com account > Find My iPhone). Then, from a computer (not your iPhone), go to your MobileMe account page at https://secure.me.com/yourusername. Click on Find My iPhone to see if the MobileMe website sees your phone. If not, try turning off your iPhone and turning it back on again. If the MobileMe site still doesn’t see your phone, try deleting your MobileMe account on your iPhone and re-creating it again.We feel like Big Brother is watching us with Find My iPhone's crosshairs centered directly on our house!Once Me.com sees your iPhone, try adding an event or a contact to your phone and see if the change shows up on your MobileMe calendar (www.me.com/calendar) or address book (www.me.com/contacts) within a few minutes.If not, you will probably have to reset all of your sync data on Me.com with information from your Mac’s iCal and Address Book. Make a mental note of any recent unsynced changes you’ve made on your iPhone, because you’re going to lose them in this process. Also, sign out of Me.com. Go into the MobileMe System Preference on your Mac, select the Sync tab, click on Advanced, and then click Reset Sync Data. Click on the right arrow so that you are replacing all sync info on MobileMe with “info from this computer.”Log back into Me.com and verify that it now has your current information for contacts and calendars. If not, you will have to reset the SyncServices database on your Mac. Apple has instructions on this process at support.apple.com/kb/TS1627.But before following those instructions, be sure to do two things on your Mac: First, repair your permissions using Disk Utility (Applications/Utilities), and, second, repair your keychain using Keychain Access (in Disk Utility, pull down from the Keychain Access menu and select Keychain First Aid). After that, try syncing again from the MobileMe System Preference pane.This is how it should look when you're about to overwrite information on the MobileMe website with information from your Mac.Once Me.com has your current information, you are ready to go back to your iPhone. On your iPhone, go to Settings > Mail, Contacts, Calendars > Fetch New Data. Turn Push off, then completely turn off your phone for 30 seconds. Turn your phone back on and re-enable push. Then, go to Settings > Mail, Contacts, Calendars > your Me.com account and turn off and on each one of the sliders for the information that you’re trying to sync (Contacts, Calendars, Bookmarks, etc).Wait several minutes, and hopefully all your current information will reappear in your calendar and contacts on your iPhone.If not, you will probably need to have a live chat with a MobileMe support agent. Go to www.apple.com/support/mobileme. Choose any of the troubleshooting options underneath Syncing with MobileMe in the left-hand margin, and a Chat Now button will appear.�Next Page: Video, Music, and Backup Problems... �Video Problems�These tips address problems you might encounter trying to play video files on your Mac.�38. I’m trying to use my Apple Remote on my Mac to watch movies through Front Row, but the other computers in the room--along with my Apple TV--are inadvertently responding to my remote’s button presses.You need to pair each one of your Apple Remotes to a particular device. Apple has instructions on how to do this at support.apple.com/kb/HT1619.39. Sometimes I can't play Web videos.Out of the box, your Mac can only play Flash and QuickTime videos. To play other video formats, you’ll need to install one or more of the following free apps:>> Flip4Mac Windows Media Components for QuickTime (www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx)>> Perian (www.perian.org)>> Microsoft Silverlight (www.microsoft.com/silverlight/)>> RealPlayer (www.real.com)>> VLC (www.videolan.org)40. I want to convert video files to other formats, particularly those that will work on my iPod or iPhone.To convert your video files into many different formats--including iPhone and iPod compatible formats--try Video Monkey (free, videomonkey.org), VideoDrive (7.99 euros, www.aroona.net), or CosmoPod (8.90 euros, www.cocoamug.com). To convert DVDs, try HandBrake (free, www.handbrake.fr).41. I want to download a Flash video from the Web.There’s a little-known trick in Safari that lets you download Flash videos that are embedded in webpages. Bring up the Activity Viewer (Window > Activity) and look for a file that appears that it may be your video file, perhaps based on its large size or the fact that it is so large that it is still loading. When it‘s finished loading, hold down the Option key and double-click on the video file. Safari will download the file into your Downloads folder for you, and you can monitor the progress through the Downloads window.Little-known Safari secret: You can download Flash vids, like Funny or Die's famous "The Landlord" starring Will Ferrell, to your Desktop to watch at your leisure.If you’d like an easier way to download Flash videos, try TubeTV (donations requested, www.chimoosoft.com), Videobox ($15, www.tastyapps.com), or TubeSock ($15, www.stinkbot.com).42. I want to download a QuickTime video from the Web to my Mac, so I can watch it later.If you’ve purchased QuickTime Pro ($30, www.apple.com/quicktime), you can download many QuickTime videos right from the Web by clicking on the triangle in the lower right-hand corner of the video and choosing Save As QuickTime Movie.However, some QuickTime videos, including those on Apple’s website, don’t let you download them directly. To download these devious videos--with or without QuickTime Pro--view the source of the webpage in Safari (View > View Source) or Firefox (View > Page Source). Do a search for .mov (the file extension for QuickTime videos) to find the full URL of the video file. When you find it, copy the entire URL of the video file. Then, launch QuickTime Player on your Mac and select File > Open URL and paste in the URL. Now you can save the video file onto your computer.43. I bought an external USB webcam, but my Mac laptop isn’t recognizing it.If your Mac is running Mac OS 10.4.11 or later, it can recognize almost any USB webcam on the market, usually without installing any drivers.If you’re running the latest version of OS X but still having problems, the iUSBCam (www.ecamm.com/mac/iusbcam) and macam (webcam-osx.sourceforge.net) websites provide helpful tips and driver downloads.Note that Mac programs like iChat and Skype will first try to use your built-in internal camera before using any external webcams. To change this, you’ll need to go into the preferences of those programs to change your video input source.If you’re unsuccessfully trying to use your external webcam in Photo Booth, you have to switch back to the internal camera in iChat’s preferences before launching Photo Booth.�Music Problems�How to keep rocking in the free world.�44. I want to make iPhone ringtones from a song that I didn’t purchase (or isn’t available for purchase) from the iTunes Store.If you have a track in iTunes that you own on CD and that you’ve ripped to iTunes, you can make a ringtone from it for free in GarageBand ’09. Click here for instructions and scroll down to “Roll Your Own iPhone Ringtones,” which also provides instructions for doing the same thing in QuickTime Pro).45. My iTunes library is full of duplicates.For smaller libraries, use iTunes’ Show Duplicates feature (File > Show Duplicates) and manually remove the extra files. iTunes only matches on Artist and Title information though, so be careful not to delete legit alternate versions of tracks--live versions, for example. For better duplicate control, try Dupin or some of the iTunes scripts available at www.dougscripts.com.46. One of the rubber tips from a pair of third-party earbuds got stuck in my ear--help!Believe it or not, this has happened to us too--more than once. We recommend keeping a pair of tweezers handy, just in case a tip come off in your ear canal, which can sometimes happen if you pull the ’bud out too quickly. It’s happened to two Mac|Life editors, both of whom agree that having something small and unreachable lodged in your ear can be pretty traumatic.47. My iTunes library is spread across multiple Macs. How can I keep two iTunes libraries synchronized?If all you want to do is listen to iTunes music housed on another local Mac (i.e. connected to the local network), just turn on iTunes’ sharing feature (Preferences > Sharing and check “Look for shared libraries”). To share your own tracks, also check “Share my library on my local network.” You can also store libraries on a network drive that supports iTunes sharing, to share tunes without needing another Mac up and running all the time. To keep two libraries in step for syncing iPods, use a utility like TuneRanger ($29.99, my.smithmicro.com) or SuperSync ($29, www.supersync.com).You don't have to share all your iTunes content--and you can password-protect it if you want, too.�Backup Problems�Don't tell us you don't back up--especially since Time Machine makes it so easy! Here's what to do when you run into problems.�48. I want to restore a file from a Time Machine backup of a different Mac or an older backup of my main Mac that Time Machine no longer recognizes (due to a new backup drive, a new logic board, or a new internal hard drive).You can restore any Time Machine backup onto any Mac, if you know a few tricks involved with restoring.The first one is related to an odd decision by Apple: You can only browse other Time Machine volumes by adding the Time Machine icon to your dock, then right-clicking on the icon and selecting Browse Other Time Machine Disks.There's our hidden option to browse other Time Machine disks!But even if you do that, it won’t see your Time Capsule or other external Time Machine drives, even if they’re mounted on your Desktop. In Finder, you actually have to manually choose the .sparsebundle file that represents the computer that was backed up, double-click on this file, let it mount on your Desktop, and then Time Machine will let you choose the resulting mounted disk image to restore from.49. Time Machine is giving me an error message that’s too vague for me to interpret.The programs TM Error Logger (donations requested, www.carnationsoftware.com) and Time Machine Buddy (free, www.bluedog.com.au) can help you interpret what has gone wrong with your Time Machine backup.50. I’d like Time Machine to back up to multiple external hard drives, so I can keep one backup drive offsite and one backup drive onsite.Time Machine can correctly keep track of backups on multiple external hard drives. Just give your hard drives different names, and whenever you connect the other drive, you’ll need to manually make a trip to Time Machine’s System Preference and change the disk there.�
★ Observations, Complaints, Quibbles, and Suggestions Regarding the Safari 4 Public Beta Released One Week Ago, Roughly in Order of Importance

Performance The Safari 4 public beta is faster than Safari 3 and every other browser available for the Mac. (CNet’s Crave backs up Apple’s claim that Safari 4 is the fastest browser available for Windows as well.) One thing to keep in mind — and I’ll return to this distinction again — is that Safari, the browser application, and WebKit, the open source HTML/CSS/JavaScript rendering engine, are separate things. There are several web browsers that use WebKit, but not all WebKit-based browsers exhibit identical performance. Safari itself seems to be responsible for eking out some measure of the new performance gains — but, for the obvious reason that the rendering engine is responsible for the majority of the CPU-intensive work, WebKit is the source for most of the improvements. From its inception over 6 years ago, the WebKit team has adhered to an interesting policy regarding performance: The way to make a program faster is to never let it get slower. We have a zero-tolerance policy for performance regressions. If a patch lands that regresses performance according to our benchmarks, then the person responsible must either back the patch out of the tree or drop everything immediately and fix the regression. Common excuses people give when they regress performance are, “But the new way is cleaner!” or “The new way is more correct.” We don’t care. No performance regressions are allowed, regardless of the reason. There is no justification for regressing performance. None. This may sound like common sense, but anyone who’s ever worked on large software products will tell you that many teams, if not most, do not adhere to such a policy. The most common excuse is one that the WebKit policy doesn’t list: “We’ll fix the performance issues later.” The truth is that sometimes, later never comes. Safari started life in 2003 as a fast browser, at least by the then-low standards of Mac OS X web browsing, and it has gotten nothing but faster since. I fully expect other high-quality browsers like Firefox and Chrome to leapfrog ahead as they reach future milestones. What really matters isn’t whether Safari is the fastest web browser in the world, but simply that its performance, in actual use, is state-of-the-art. Prior to Safari, this just wasn’t true for any Mac web browser. The difference Safari and WebKit have wrought to web browsing (and HTML web view rendering system-wide) simply cannot be overstated. And so in a nut, the latest version of WebKit deserves nothing but accolades; but Safari 4? Well, we have some issues. Progress Even more so than the new style of tabs, Safari’s new progress indicator is the change I’m having the most trouble adjusting to. Every previous release of Safari, starting with the initial 1.0 public beta, displayed page load progress with a horizontal meter in the location field: Now, in the Safari 4 public beta, page load progress is indicated only by an subtle spinner at the far left of the location field: Most of what I wrote in my review of the original Safari 1.0 public beta in 2003 stands up remarkably well. But I was very wrong about the progress meter. I wrote: Progress Bar Behind Location Field Hideous. It looks like partially-selected text. Please scrap it. But I quickly grew accustomed to it, and soon grew to miss it when using other browsers. It was, I soon decided, a damn clever way to show progress in a way that was prominent while the page was actually loading, and without taking up any additional space on the screen after loading was complete. For sites that load quickly — and some sites do load nearly instantly in Safari 4, with a good network connection — it doesn’t make much difference. But not all web sites load quickly, and not all network connections are good. It’s not just that the new spinner is subtle, but that it is indeterminate — a simple spinner only indicates “not done yet”, with no indication as to how far along it is at the moment. This has nothing to do with WebKit’s rendering performance, just simple bandwidth and latency. A typical multi-megabyte PDF file might take a minute or more to load from a busy server or on a slow network, but the only feedback you get in the new Safari 4 is a small indeterminate spinner. Almost done? Not even close? You have no idea until the download is complete. It’s hard to see this as anything but a loss. So: Why? Safari’s designers aren’t talking, so we’re left to speculate. Estimating the progress of a page load is not an exact science — a determinate progress bar is at best an estimate. But Safari’s progress indicator seemed very accurate to me. At least it felt accurate, and that’s the entire point. Perhaps the idea is that Apple sees the modern browser as more than just a simple HTML document viewer — that it’s an entire software environment and runtime. But I still can’t see this as anything but a regression in the experience. A determinate progress meter has the psychological effect of making a wait seem shorter. That’s why the iWork suite shows a progress meter when you open documents. Yes, what you really want is for the web page to be finished loading, but in the mean time, it’s nice to know it’s a third of the way — no, now half, now two-thirds — done. The new progress spinner doesn’t make Safari slower, but it does make it feel slower. This time I really mean it: Please scrap it. The Tabs Safari’s new tab layout, placing the tabs directly in the window title bar, is a radical change. There’s no use addressing the specific details — good and bad — of this new arrangement, without first trying to figure out why Apple did this. Again, the designers are behind Apple’s wall of silence, so we’re left to speculate. Rule out the notion that Safari’s designers undertook this change lightly. This is a major change to an important feature that many users feel strongly about. My guess is that this is an attempt to bring tabbed browsing to the masses. The biggest and most important change is that the interface for the tabs is now far more prominent. In fact, previously, the entire interface for tabbed browsing was not visible in Safari by default — in a window with just one tab, Safari’s default settings were such that the tab bar was not shown. In Safari 4, there’s a prominent and unique “+” button that is always visible in the top right corner of every window (and the standard tic-tac button for toggling the display of the toolbar is gone).1 Because the interface to create new tabs is now obvious, I can only assume that the point of this redesign is to encourage more people to use, or at least try, tabbed browsing. But the problems with this new tab layout are significant. Conceptually, the basic idea is sound. Browser tabs are, effectively, a collection of separate browser windows grouped together in a single parent window. Safari’s new tab layout makes this a tab is like a sub-window metaphor more explicit. The anchor, the conceptual root, of a standard Mac OS window is the title bar, and in Safari 4, the tabs aren’t just in the title bar, they are the title bar. The placement atop all other window content is, yes, following the lead of Google Chrome. But Safari takes it one step further, and, I think, also one step too far. Chrome’s tab are still contained within a window title bar — they are obviously things contained within a window, rather than in Safari, where they’re more like multiple windows snapped together. Aesthetic comments aside (although by the standards of Windows software, I personally think Chrome looks good), the relationship between Chrome’s tabs and their parent window are more thoroughly thought-out than Safari 4’s. Safari 4’s tabs bring to mind the tab-style window title bars of the old BeOS. In Be’s system, title bars were only as wide as the name of the window, rather than stretching across the entire width of the window itself — reminiscent of the tabs on real-world folders. (Apple played with such an idea in 1980 while developing the graphical user interface for the Lisa and Mac.) Be’s windows could not be snapped together to create a single window containing multiple tabbed windows, but by holding down the Shift key, you could slide the title bar horizontally across the top of any window, the point of which was to allow you to manually arrange windows in a tabbed style. This movie demonstrates how it worked:2 Safari 4’s tabs are visually similar to the Be concept, except they are snapped together. But, conceptually and visually, Safari’s current implementation is a bit muddled. Tabs are their own thing, but when snapped together, the window as a whole is its own thing as well. But there’s now very little chrome (in the lowercase c sense) devoted the window as whole — pretty much just the triumvirate of buttons for closing / minimizing / zooming the window. Visually there’s no border between these buttons and the first (left-most) tab: Damien Molokai, in an overall defense of Safari’s new tabs, suggests simply adding a left border to the first tab and leaving some room to the right of the window controls, leaving a clear area intended for dragging the window itself: Molokai’s mockup is visually cleaner, but doesn’t go far enough to fix the conceptual mushiness. Sean Sperte suggests a more Chrome-like layout, leaving a border atop the window belonging to the parent window itself: That’s not perfect, but it’s clearly better than the actual tab bar design in the Safari 4 public beta. Consider: with the previous tab design, if you wanted to move a window you dragged the window, and if you wanted to move a tab, you dragged the tab. Now in Safari 4, if you want to move the window you drag a tab, and if you want to move a tab you drag the small grippy strip at the far right edge of a tab. This is more abstract, indirect, and worse. Chrome’s tab design suffers none of these problems. Yes, it saves 20 pixels of space to consolidate the title bar and tab bar into the same area. But design is always about trade-offs. Whitespace can serve a purpose. Take for example the margins in a book, which aid in readability and usability (by giving you a place to put your thumbs without obscuring the text). Safari 4’s tabs-in-the-title-bar arrangement is like a book with text set right to the very edge of the paper — it saves space at the expense of something useful. There’s also something unpleasant about the width of the tabs in Safari 4. In most other tabbed document UIs, including Safari’s old one, tabs don’t change their width or position dynamically until they need to shrink in order to fit an additional tab in the window — in a typical window, generally after the fifth or sixth tab. In Safari 4, the entire tab bar (which is to say most of the window title bar) is divided equally between all tabs. The old way, tabs only move and shrink a little, and only when you have many tabs in the window. The new way, tabs move and shrink a lot until you reach the point where there are many tabs in the window, making it harder to keep track of where a particular tab is. Consider a window with five tabs: the title of the second tab is on the left side of the title bar. Now close the third, fourth, and fifth tabs, leaving just the first two. The name of the second tab has moved all the way over to the right side of the title bar. When you do the same exercise in Safari 3 the second tab never moves. My guess is that space consolidation, combined with the desire to encourage tab use by typical users, is what drove this design. Most users only use what they see. They never saw tabs because there was no visual tab interface until after a second tab had been added to a window. And the tab bar was hidden when there was just one tab open because it looks like a lot of wasted space to have an entire tab bar containing just one tab, and if the tab bar isn’t shown by default in a new window, there’s no good place to put an obvious “+” button for creating new tabs, which button is necessary so that typical users see how to create new tabs. Hence the decision to combine the tab bar with the window title bar: always visible, no wasted space. But I think Safari’s designers over-thought the problem. It would have been better simply to turn on the “Always show tab bar” setting by default, add the new tab “+” button to the now-visible-by-default tab bar, and let users who are annoyed by the “wasted space” turn it off in Safari’s preferences. That’s pretty much how Panic’s Coda handles document tabs (except that Coda has no option to hide the tab bar, 20 pixels of space be damned): Tab Click-Through Click-through problems with Safari 4’s new tabs abound. You get it when you don’t want it: accidentally activating — or worse, closing — a tab when you simply wanted to bring a window forward. And you don’t get it when you do want it: for dragging a tab out of a background window and into another window. As a general rule you’re less likely to want click-through for clicking but more likely to want it for dragging — in Safari 4 you get the worst of both. Consider the common scenario where you want to drag a file from a Finder window in the background into your current frontmost window (regardless what app you’re currently in). You can just click-and-drag on the file in the background Finder window and drag it — the background Finder window does not activate when you click in it to start a drag. With the Safari 4 public beta, that doesn’t work. Say you have a frontmost Safari window wherein you are collecting several related tabs. You see a tab in a background window that you want to move to the front one. But as soon as you click on the grippy strip to commence dragging the tab from the background window, that tab’s entire window is brought forward, and, if the two windows overlapped significantly, now obscures the previously frontmost window such that you can no longer see the intended destination of the drag. When you drag something out of a background window, the window should not pop forward. When you click (not drag) in the title bar area to bring a background Safari window forward, in addition to the window activating, whichever tab you clicked on activates as well. So the more tabs you have open in a window, the smaller the region is within the title bar where you can click to activate the window without changing that window’s current tab. In every other app in Mac OS X, you can click anywhere on a window title bar to bring that window forward without changing the context of the window. But, if you click and drag on a background tab in a background window in Safari 4, the window activates but the tab does not. Even worse, click-through is in effect for the close buttons on background tabs in background windows, even though these close buttons are only visible when the mouse is hovering over them. Twice in the past week I’ve accidentally closed a tab when trying to activate a background Safari window. My guess is that Apple chose to make background tabs’ close buttons and grippy strips only visible when the mouse is hovering over a tab to reduce the appearance of clutter. But hiding the controls doesn’t eliminate the actual clutter — a Safari 4 title bar containing five or six tabs is littered with dangerous spots on which to click or drag. Because of click-through, you must now be careful about where and how you click in the title bar of a background Safari window; that’s not the case for any other app on the Mac. Tab Colors One of the best things Apple introduced in Leopard was a consistent, single style for regular windows, with increased contrast between the frontmost window (dark) and background windows (light). Safari 4 uses the wrong colors both for active and inactive windows. The following table compares the top left corner of active (foreground) and inactive (background) windows in Safari 3 and 4 on Mac OS X 10.5.6. Safari 3 uses the system-standard colors for both states. Safari 4 is shown both with the leftmost tab active and inactive.3 The toolbar/title bar in a standard, frontmost Leopard window is a gray gradient that goes from 77% brightness at the top to 59% at the bottom; for background windows, the standard gradient goes from 91–81%. (100% would be pure white, 0% pure black.) Safari 4 displays four different title bar states, for active and inactive tabs in both foreground and background windows. In none of these four states does Safari 4 use the standard gradient colors. Safari 3 Safari 4, Active Tab Safari 4, Inactive Tab Foreground 77–59 88–69 73–61 Background 91–81 95–86 83–77 In the above table, colors are expressed as a range of two grayscale percentages, the first from the top of the window, the second from the bottom of the gradient. The usability advantage to Leopard’s consistent system-wide window colors is that it is easy to pick out the current frontmost window at a glance, regardless of the contents of the window, by glancing the at the title/toolbar areas at the top of your screen. All background windows are very light; the frontmost window is dark, so to find the active window just look for the dark one. Safari 4’s non-standard colors ruin this simplicity, particularly in two cases: A foreground window containing a single tab. A background window containing several tabs, and where the rightmost tab is the active one. The problem with #1 is that in an active Safari 4 window with just one tab, the color is nearly as bright as that of a standard background window, especially at the very top of the window — there should be a 14 percent difference in brightness but the difference is only 3 percent. The problem with #2 is that inactive tabs in a background Safari 4 window are nearly as dark as the active tab in the frontmost Safari 4 window — there’s only a 6 percent difference in brightness at the top of the window. In both cases there simply isn’t enough contrast. A significant Leopard usability improvement has been ignored for no benefit whatsoever. Other Things That Are Wrong With Safari 4’s Tabs Add to the aforementioned problems: In order to fit more text in each tab, Apple is drawing Safari 4 tab titles in a different font size and weight (11px Lucida Grande Bold) than the title bar text in every other window in the entire system (13px Lucida Grande Regular). This makes the title bar area look particularly strange when a window contains just one tab. Prior to Safari 4, you could Command-click the title of a window to get a pop-up menu showing a hierarchical path listing for the current URL. This feature is now gone. I can’t say it was that big of a deal, but it seems to me Apple could bring it back when you Command-click on a tab title. The triangular grippy strip that indicates the draggable region of a tab is a poor choice. It looks almost exactly like the standard drag-to-resize indicator in the bottom right corner of a window, but serves a completely different purpose. Things that look similar should behave similarly; things that behave differently should look different. In Safari 3 (and prior), you could drag a URL from any app and drop it into the empty space at the right side of the tab bar to create a new tab in that window displaying the contents of the dropped URL. It is very tricky to do this in the Safari 4 public beta. The obvious destination for such a drop is the “+” button in the top right corner, but that doesn’t work unless you hit just the right sliver — maybe 4 or 5 pixels horizontally between the “+” button and the rightmost tab. (You can drop a URL on Safari’s Dock icon to open it in a new tab, but only if you change Safari’s preference setting regarding how to “Open links from applications”.) I assume this is a bug in the public beta, and that the entire “+” button should work as a drop target. The Good News: Tab Dragging No Longer Modal In April last year, I documented Safari 3’s two different modes for moving tabs with drag-and-drop, which I called inter-window (moving a tab from one window to another) and intra-window (rearranging the order of tabs within one window). The mode was determined by the direction in which you initially began moving a tab. The problem was that once you entered a mode, you couldn’t switch to the other without stopping and starting over. Good news: Safari 4 no longer locks you into a dragging mode. Regardless which direction you start dragging, you can change directions and drag the tab wherever you want. Even better news: the locked-in dragging modes are also gone in Safari 4 even when you diddle the defaults preferences to revert to the old-style tabs underneath the toolbar. Cinematic Experience The first time you launch it, Safari 4 opens a browser window that displays a logo and animation, replete with sound, reminiscent of the startup screen for Apple TV. I find it oddly captivating. It’s an example of the “cinematic experience” that Apple has been pushing for at recent WWDCs — the idea being that the production value and feel of Mac software should be of similar caliber to that of popular TV shows and movies. What’s interesting about this splash screen technically is that it isn’t a QuickTime or Flash movie. It’s implemented entirely using HTML 5 and JavaScript. The new Top Sites feature — the most prominent feature on Apple’s “What’s new in Safari” page — is another example. From a practical standpoint it’s a neat idea, and pretty much identical to the “new tab page” feature Google introduced in Chrome — a visual matrix of your most-visited web sites, created and updated automatically based on your browsing history. But where Chrome’s presentation is a flat rectangle of thumbnails, Safari’s is a three-dimensional fan against a black background, complete with a glossy reflective foreground. Safari uses RSS to check for updated content on the pages in your Top Sites list; when there’s a change, it marks the page with a peeled-down corner and a star. It’s nice. One thing that’s not at all obvious, however, is how you can customize the top sites list. When you enter the edit mode, you can drag to rearrange, pin a site to a specific spot in the grid, and delete a site from the list. But when you delete a site, it’s replaced by another site chosen automatically based on your history. You can customize the listing, though — when in edit mode, just drag-and-drop a URL from another Safari window to the spot where you want it in the Top Sites grid. (Nerdier tip: the list of top sites is stored in a plist file at ~/Library/Safari/TopSites.plist; you can edit it by hand when Safari isn’t running.) The other visual-effects-powered feature is the addition of Cover Flow for your browsing history. I seldom use Cover Flow mode in iTunes and never in the Finder, but for web page history, it strikes me as downright useful — perfect for finding a page when you don’t remember the name or URL, but you do remember what it looked like. Improved Location Field and Google Search Auto-Completion Both the location field (a.k.a. address field) and Google search field feature much improved auto-completion. The biggest improvement to the location field auto-completion is that it feels way faster. Previously, if I typed fast enough, I could hit return intending to engage the default suggested completion, but in fact hit return before the completion menu had even appeared, in which case Safari would take whatever few characters I’d typed and tack “.com” at the end, loading the wrong web site. The completion menu now seems to appear instantaneously. It also looks better, with a clear separation between page titles and URLs, and separate sections for matches from your history and bookmarks. In Safari 3, the completion menu only showed URLs (no titles), and there was no separation between matches from your bookmarks and history. My only gripe is that it currently shows the history section above the bookmarks section — I’d prefer it the other way around. The Google search field now populates the suggestion menu as you type with results from Google’s Suggest feature. For me at least, the suggestions are remarkably, almost spookily, good. Note, though, that it doesn’t offer suggested results, but rather offers suggested terms to search for. If you choose a suggestion from the menu, you still go to a Google search results listing, not immediately to a destination page. That’s OK with me, but it’s not going to satisfy those of you who prefer input manager hacks like Inquisitor. Minor Observations The “Save as Web Application” feature in previous Safari 4 betas (which were available only to ADC developers) is gone. It was a command in the File menu that let you turn any web page into a site-specific browser — like Fluid, but built into Safari. No idea what happened to it. I enjoy Mobile Me’s automatic bookmark syncing between my Mac and iPhone versions of Safari. But I’d like to see history syncing, too. Imagine having location field auto-completion on your Mac work for sites which you visited using your iPhone. Zoom is now page zoom, not just text zoom — when you zoom in or out, the entire page, including layout and graphics, scales. But there’s an option in the View menu, off by default, to do text zoom only. SnapBack is now only available for search results — the orange SnapBack button in the location field and manual “Mark Page for SnapBack” features from Safari 3 are gone. The only remaining SnapBack feature is the “Search Results SnapBack” command in the History menu. I never used it, and I don’t know anyone who does, so I suspect this was a good feature to cut. I’m sure some people used it, but if you never remove lesser-used features, you can’t add new features without letting the overall complexity blow up. Yes, yes, there are command-line defaults preferences you can diddle to revert the tabs (and the progress bar) to the old style, but those may not be here for long, and they certainly won’t help the millions of users who have never even heard of Terminal, let alone launched it.�↩ My thanks to Chris Liscio for the movie.�↩ These screenshots also demonstrate how in Safari 3 the toolbar buttons are vertically centered between the close/minimize/zoom buttons and the bottom of the toolbar. In Safari 4 they are not, which I find visually unpleasing.�↩
Microsoft's Mojave Attempts to Wet Vista's Desert

Daniel Eran Dilger Nearly two years after Windows Vista was finally released, Microsoft has remained unable to shake off its reputation as being slow, incompatible with existing hardware and software, and generally a poor and overpriced product that nobody wants. Microsoft is now trying to reverse Vista's bad reputation by insisting that the software's problems are not technical but rather just the fault of ignorant customers duped in part by Apple's “Get a Mac” campaign. What's Vista's real problems, and will Microsoft's “Mojave Experiment” help solve them? Blame Apple! Microsoft CEO Steve Ballmer has joined Windows Enthusiast pundits in theorizing that Vista's image problems are primarily the result of Apple's advertisements that regularly poke fun at the problems in Vista. The company has now taken aim at shooting at the messenger with a $300 million ad campaign. In July, Brad Brooks, Microsoft's VP of Windows Vista consumer marketing, addressed the company's business partners at its Worldwide Partner Conference, saying, “We've got a pretty noisy competitor out there. You know it. I know it. It's caused some impact. We're going to start countering it. They tell us it's the iWay or the highway. We think that's a sad message.” Another sad message Brooks had to deliver was that Vista's problems aren't really the fault of Apple. “We broke a lot of things,” Brooks admitted. “We know that, and we know it caused you a lot of pain. It got customers thinking, hey, is Windows Vista a generation we want to get invested in?” Vista: Pay it Forward! Brooks also noted that “Windows Vista is an investment in the long term. When you make the investment into Windows Vista, it's going to pay it forward into the operating system we call Windows 7.” Pay it forward? Is Windows 7 going to be a free upgrade to Windows Vista users, in the same way Apple is expected to offer the next Mac OS X 10.6 Snow Leopard release to existing users of 10.5 Leopard? That's highly unlikely, as Microsoft can't sustain its egregious profits collected through the Windows monopoly by giving away updates for free. Windows Vista raised the price of Windows, putting a new definition on the phrase “pay it forward.” Myths of Snow Leopard 7: Free?! Microsoft Admits Windows Vista Mistakes, Criticizes Apple Ads - InformationWeek Reality Impairment at Microsoft Talking out one's ass appears to be a job requirement for all Microsoft executives, starting at the top. A serious case of reality impairment has resulted in the paradox of the company both admitting that Vista is flawed and “broke a lot of things,” while at the same time maintaining that Vista's reputation is entirely the fault of stupid customers and a comically unflattering portrayal by its competitor. In the “Mojave Experiment,” Microsoft plans to dispel the notion that Windows Vista is problematic and incompatible by publishing a series of videotaped interviews with users who arrived with negative impressions of Vista and left excited about the new operating system. This was achieved by presenting the users with a demonstration of “Mojave,” a new operating system that Microsoft later revealed to be Vista, much to the surprise of the interviewed users who'd heard so many bad things about it. However, the Mojave Experiment is so full of false information and saccharine gloss that it couldn't possibly appeal to anyone smart enough to turn on a PC. Even setting aside the fact that the ad experiment basically seeks to blame users for being dumb, the attempt by Microsoft to paint over Vista's problems is transparent and flawed, for a number of reasons. What's wrong with Mojave. Microsoft can't seem to decide whether it wants to admit that Vista has problems or not, and its waffling back and forth just makes the company look increasingly disingenuous. Is Vista a poorly launched, flawed product that the company is working to fix as quickly as possible, or is it awesome and wildly successful and just the victim of bad press? Microsoft tries to tell both stories at once, which is purely dishonest. In contrast, Apple said from the start last year that its Apple TV product was a “hobby” attempting to break into a difficult market. Critics lambasted it for not immediately taking over the market like the iPod had or iPhone later did. Apple's more recent problems in launching MobileMe were quickly noted by the company along with the intent to address complaints about it rapidly. Microsoft isn't alone in being able to stumble, but its complete lack of candor makes it hard to understand if the company realizes that it even has problems to solve. With Vista, Microsoft has issued a flurry of giddy press releases claiming widespread adoption based on the number of licenses sold and naming it “the fastest selling operating system in Microsoft history,” ignoring the fact that Windows sales are increasing simply because they are tied to PC sales. Microsoft has no competition in the PC operating system market due to its monopoly position, so it could release Windows Wet Toast and still sell it faster than XP and ME and 98 Special Edition and every other version of Windows in the past that was tied to an increasingly younger and smaller hardware market. Vista Sales to Non-Users. Many of Vista's “sales” were free vouchers distributed with PCs sold in the holiday season prior to its launch. Even more than a year and a half later, PC makers continue to put Windows XP on their systems, even those sold with a Vista license, while corporate users almost always remove the default Vista to install an earlier version of Windows. There's also a busy third party industry developing around removing Vista for consumers. In late July APCMag cited Jane Bradburn, a manager for commercial notebook sales at HP, as saying, “From the 30th of June, we have no longer been able to ship a PC with a XP license. However, what we have been able to do with Microsoft is ship PCs with a Vista Business licence but with XP pre-loaded. That is still the majority of business computers we are selling today.” The arrangement is supposed to end by January 2009, but HP is trying to extend the deadline because customers simply don't want Vista installed. EWeek also noted that between April 2007 and May 2008, its survey of business users indicated that Vista climbed from 2% to 5%, but that Windows XP jumped from 74% to 83%, three times the adoption of Vista. That growth came from migration from older versions of Windows. Even in its wildest projections, EWeek says Vista will only reach 28% adoption in businesses by the end of 2010. CNET reported that a Jully 2008 survey by systems management appliance company KASE found that 60% of companies surveyed have no plans to deploy Windows Vista, a ten percent increase in disinterest from late 2007. A full 42% were actively exploring Vista alternatives, and 11% had already made the switch to Mac OS X or Linux. Microsoft is simply lying about the level of Vista excitement, and it's gotten too obvious for the company to continue to do so. XP still killing Vista in sales volume: HP 60 percent skipping Vista, so Ballmer looks to Apple | The Open Road The Truth Is… oh Look a Distraction! At the same time, Microsoft notes on its Vista website “we know a few of you were disappointed by your early encounter. Printers didn't work. Games felt sluggish. You told us—loudly at times—that the latest Windows wasn't always living up to your high expectations for a Microsoft product.” That's some brutal honesty for a company with a knack for spinning wild fantasies about fictitious product enthusiasm for a product never actually put to use in many cases. At the same time however, in trying to refute away Vista's real problems, Microsoft uses a variety of tactics that just return to blind fantasyland. Microsoft is a Marketing Company, not a Tech Company. The company plays its Mojave Experiment hand on a new website, incidentally designed using Adobe Flash rather than the company's own Silverlight. Despite the site's oddly designed, usability-impared interface, it's still possible to pull out lots of details from the experiment that say as much about Microsoft's crafty, misleading marketing as they do about its technical problems, underling the simple fact that Microsoft is first and foremost a marketing company that flogs third rate technology products. Mojave took 140 people and asked them to score Windows Vista. The average response was 4.4. After demonstrating Vista SP2 under the name “Mojave,” respondents ranked Vista at 8.5, a stunning improvement. But what were they ranking? Microsoft notes that “many said they would have rated it higher, but wanted more time to use it themselves.” That sounds good at first blush, but it really indicates that the responses were biased by hyped up enthusiasm rather than facts, and that participants realized it, reserving their final judgement until they could actually see more. The “Mojave Experiment” What does Mojave Prove? Mojave tries to represent that Vista's bad reputation is the fault of ignorant consumers who have heard bad things that aren't true about Vista, and have made up their mind without getting the facts. At the same time however, Microsoft also publicly admits that Vista “broke a lot of things” and that specifically, “Printers didn't work. Games felt sluggish.” Did Mojave clear up mistaken notions for participants, or did it just erect smoke and mirrors in a carefully controlled demonstration that skirted around Vista's real problems, including those Microsoft admits? That's a question that answers itself. Mojave didn't send uses home with Vista in a Mojave package and then ask them how well it worked with their existing peripherals and games, or how fast it was in comparison to their existing PC software. This is Not the Droid You're Running Vista On. Instead, Microsoft sat them down in front of a HP Pavillion DV 2000 with 2GB of RAM. That's what HP called its “entertainment powerhouse” laptop, although HP only shipped it with 1GB RAM. Microsoft maxed out the RAM for the purposes of the test, making the laptop a bit more expensive than its usual street price of around $1050. According to Windows enthusiast Joe Wilcox, PC laptops actually cost $700, “half as much” as Apple's laptops. At least that's the Average Selling Price for consumer retail PC laptops according to NPD's Stephen Baker, compared to Apple's $1500 ASP. Wilcox insisted that his spin on NPD's figures couldn't possibly be biased because he wrote his article on a MacBook Air running Leopard. However, his $2,700 laptop did help drive up Apple's stellar ASP for its laptops well above the entry price for Mac Books, discounting his theory that revolved around the assumption that every Mac buyer pays the average price of all the laptops Apple sells. Wilcox and Microsoft are both disingenuously dancing on both ends of the truth. Many consumers are actually buying cheap laptops at Target that can't run Vista ideally, while Microsoft demonstrates its Vista on a considerably better equipped system in the Mojave Experiment to suggest that Vista doesn't have the performance problems that users have heard about from the majority of their peers who bought cheap PCs and are seeing Vista run particularly sluggishly on them. Should You Pay Twice as Much for a Mac? I Did! You Get What You Pay For. The fact that Apple sells more high end laptops to pro users at retail, and that it does not sell anything in the range of the cheap junk being hawked at big box retailers like Wilcox' Target both result in Mac laptops fetching a higher ASP. That fact also means that Mac buyers will be happier with their purchase and have a more favorable impression of Mac OS X because they're running it on a better system. That's all obvious stuff. However, selling people cheap laptops that don't work well, and then demonstrating a fake “new operating system” that appears to work well when running on a faster machine full of RAM is simply a dishonest bait and switch scam. Wilcox does nearly admit that PC makers are already stretching their credibility as they attempt to sell cheap boxes based on price alone, citing Baker as saying, “We aren't seeing any particularly substantive moves down in price on the Windows side, either in desktops or notebooks.” PCs can't get cheaper because they're already unprofitable and consumers are already disgusted with their performance when running the increased overhead of Vista. Wilcox also sets up a tilted comparison between a Dell PC desktop with integrated graphics and an iMac with dedicated graphics and claims a price advantage for Dell, although noting that, while “Dell offers more for less than the iMac,” “that 'more' also means Windows Vista, which won't satisfy some shoppers.” Why Aren't Shoppers Satisfied with Vista? Like Microsoft, Wilcox and his Windows Enthusiast pundit friends can't seem to decide if Vista has any real problems or if it's all just an unfair taint suggested by Apple's Get a Mac ads. However, while Apple has taken shots at Vista's incompatibility with printers and other hardware and its scarce updates that have been few and far between over the last year and a half of its being on the market, Apple also notes in its Get a Mac ads that Macs can run Vista, and can run it faster than PCs. So Apple isn't inventing and publishing false reports on Vista, it's merely advertising its Mac hardware as superior to PCs. The Vista flaws Apple's ads have referenced are flaws Microsoft itself has admitted to its partners, so the Get a Mac umbrage frequently voiced by Windows Enthusiasts is both hypocritical and ridiculous. However, in the Mojave Experiment, Microsoft downplayed those well-known faults by only carefully demonstrating certain features on a high end machine, and without actually exposing Mojave/Vista users to 'a lot of things Vista broke,' 'printers that didn't work', or 'games that felt sluggish.' It Can't Even Print. In response to complaints that Vista doesn't work well with existing PC hardware, Microsoft's Mojave website says that “the Windows Vista Compatibility Center lists compatibility status for over 9,000 products (5,500 devices and 3,500 software programs).” It even notes 2,000 printers, 200 scanners, and 500 cameras specifically. That sounds good until you realize that Apple ships support for over 3,100 printers in Mac OS X Leopard, a product that is targeted primarily toward education and consumers and which is not expected by users to run on any old hardware that might be in use by PC users. Vista is supposed to run on 95% of the world's PCs, and yet it doesn't even match the printer drivers that ship with Leopard, a number which does not include all of the third party drivers available for the Mac. Oh, but there's more. Not only did Microsoft dance around the truth to feed its Mojave Experiment participants a carefully controlled stream of garbage, but it also inadvertently revealed more serious problems related to Vista, which I'll consider in the following article. Did you like this article? Let me know. Comment here, in the Forum, or email me with your ideas. Like reading RoughlyDrafted? Share articles with your friends, link from your blog, and subscribe to my podcast (oh wait, I have to fix that first). It's also cool to submit my articles to Digg, Reddit, or Slashdot where more people will see them. Consider making a small donation supporting this site. Thanks!
Will Google's Android Play DOS to Apple's iPhone?

Daniel Eran Dilger Today's broad array of smartphone operating system contenders are offering lots of potential answers to a problem that only requires one. It appears the market has two options ahead: either pool generic hardware makers behind a single operating system and deliver a smartphone marketplace that resembles the Windows PC market, or watch them fall to a dominant leader and have a smartphone market that resembles Apple's iPod ecosystem. This decision isn't going to be made by a class of intellectual elite, or by government mandate. it's going to be made by the market itself. Here are the factors that will influence the outcome, either marginalizing Apple's iPhone into a niche as the company has twice experienced previously at the hands of DOS in 1981 and Windows in 1991, or positioning it as the dominant leader as Apple has achieved for itself with the iPod since 2001. The third segment in this series looks at Google's Android and the Open Handset Alliance as a possible “DOS-attack” against Apple's iPhone. Subsequent segments will look at Nokia's newly opened Symbian and other mobile contenders challenging the iPhone. Will the iPhone Meet its Match from a Modern Day DOS? Will Windows Mobile Play DOS to Apple’s iPhone? Will Google's Android Play DOS to Apple's iPhone? Will Symbian Play DOS to Apple's iPhone? Google Acquires Android. In 2005, Google purchased a startup named Android, which had been in business for nearly two years. The secretive startup was known only to be working on software for mobile phones. It was being run by a who's who of mobile industry veterans, including Andy Rubin, the founder of Danger. Rubin had earlier worked at WebTV along with Chris White and Andy McFadden, both of whom had also joined Android. Richard Miner of Orange and Nick Sears of Tmobile also brought their mobile provider experience to Android. At the time of the acquisition, Google didn't announce any plans for Android and instead only told BusinessWeek, “We acquired Android because of the talented engineers and great technology. We're thrilled to have them here.” It appeared that Google was only going to be expanding its search services for mobile phone users, along the lines of the Google SMS answer system it had recently released. Google Buys Android for Its Mobile Arsenal - BusinessWeek Windows XP Media Center Edition vs Apple TV: The Fall of WebTV The GPhone Myth. As reports began to leak out about talks between Google and hardware makers throughout 2007, rumors began to fly about “the GPhone,” a competitive offering that was supposed to take on the iPhone. Some phone enthusiasts hoped Google would jump in to rescue the struggling OpenMoko project and turn it into a viable project that could attack Apple's new smartphone. In October 2007, I printed the Great Google GPhone Myth, taking apart the idea that Google would be directly competing against the iPhone, and describing that Google was really working on a free alternative to Windows Mobile as a conduit for getting its search and related services on a broader variety of mobiles. Google's services were already on the iPhone. In November, Google played its hand: it had organized a consortium of companies called the Open Handset Alliance to develop open standards for mobiles. The first product from the group would be Android, a mobile operating system built on the Linux kernel. Google wasn't getting into the phone handset business at all; it was only making sure that its mobile search products would not risk being marginalized by the threat of Windows Mobile on phones in the same way Microsoft had been working to leverage its PC monopoly to push Google search off the Windows desktop. The Great Google gPhone Myth Introducing Android: Leader of Linux. Two weeks later, Google released an early version of the Android software. On top of a Linux kernel, Android uses a specialized version of a Java Virtual Machine that takes Java language code and turns it into what Google calls “Dalvik bytecode” rather than Java bytecode as a standard JVM would. This allows Google to leverage existing and familiar Java language tools without paying Sun for a Java license. Like Mac OS X and its fraternal iPhone OS, Android includes a variety of open source libraries, including SQLite and WebKit. On top of that, Google developed a series of frameworks that handle the tasks Cocoa Touch does on the iPhone. Android also bundles a set of applications. While Apple adapted its existing Mac OS X to work in a mobile environment to create the iPhone OS, Android is more like a customized Java environment running on a specialized mobile Linux variant: elements of maturity in an otherwise experimental new platform. What is Android? -Google Android was by no means the first mobile OS using Linux. Both Palm and its amputated ACCESS software arm have Linux-based mobile platforms. Nokia has Maemo, which it uses in its Internet Tablets, and also recently acquired Trolltech and its Qtopia mobile Linux platform. Motorola has teamed up with MontaVista Software to use its Mobilinux. Intel created the Moblin project for mobile Linux, aimed at Internet devices. Google's OHA also isn't the first consortium to attempt to standardize a mobile Linux platform. The OSDL started the Mobile Linux Initiative to define requirements for hardware; the Consumer Electronics Linux Forum (CELF) then worked to define various phone profiles aimed at the Japanese market; the Linux Phone Standard (LiPS) Forum tried to do the same thing in Europe. In 2007, LiPS was folded into the new LiMo Foundation, along with the OSDL. All of these committees have had some overlap and some complementary features. Several of Google's OHA partners are also LiMo members, including NTT DoCoMo, Wind River, and Motorola. So why didn't Google just join LiMo? “LiMo, very candidly, wasn't moving fast enough,” OHA board member John Bruggeman told CNET. Google hopes to herd the Linux cats into a progressive, structured platform that can battle against Symbian and Windows Mobile to succeed as the new DOS of smartphones. Will Google fracture or unify mobile Linux? The Presumption of the Necessity of DOS. The previous segment examining Windows Mobile pointed out how the PC industry as a whole assumed that Microsoft's desktop Windows monopoly would easily take over dominance in the MP3 player market, pushing Apple into a niche position. This was expected because DOS had pushed Apple's early computers into a reduced role starting in 1981, and Microsoft had repeated this again in 1991 when the DOS world migrated to Windows, effectively pruning Apple's Macintosh into a Bonsai platform. The inability of one company to dominate any product category has been frequently repeated by PC industry pundits as a given, despite the fact that history is full of examples of this happening. Sony dominated personal music players for two decades under the Walkman brand even while equally large competitors tried to push it from this position; Nintendo has similarly owned handheld gaming despite ill-fated efforts to grab a piece of its pie by products running a generic platform such as Microsoft's WinCE (Gizmondo), Linux (GP32), and Symbian (N-Gage). In fact, outside of the Windows/DOS PC, there are actually few examples of a generic platform taking over an industry. Nearly every other consumer-facing product uses proprietary platforms: car makers, stereo equipment, appliances and so on typically all use designs custom to their maker. The paradox of the Windows PC market has been that Microsoft's broadly licensed software supposedly saves hardware makers from investing in software development while ensuring compatibility, when in reality it adds significant costs to PC makers while limiting their ability to differentiate themselves. That explains why PC makers have been perpetually merging together and going out of business while Microosft has rolled in money over the last two decades. Parallel efforts to copy Microsoft in broadly licensing an operating system have regularly failed: IBM's OS/2, Apple's Mac OS, Palm's PDA OS, even Microsoft's own efforts to duplicate Windows dominance in other markets, from copy machines to PDAs to smartphones to SPOT watches to music players. The closest copy may be Symbian, but its customers are partners, not simply consumers of a generic third party's operating system as Windows licensees are. That indicates it is not necessary to duplicate the dominance exercised by Microsoft over the PC industry in the smartphone market. Google's Android and Symbian exist more as technology sharing pacts among manufacturers, but both aspire to take Microsoft's DOS role among smartphones. However, the idea that Apple's iPhone must be dethroned by a modern-day DOS, whether Windows Mobile, Android, or Symbian, is not just debatable, but does not sync with the reality of more recent events. Apple's recent history of the iPod further refutes the idea that a software analog to Microsoft is needed. The iPod Emergence: Apple & Pixo vs IBM & Microsoft. Apple's iPod in 2001 made no effort to clone the DOS business model; it actually did the opposite. When Apple entered the market, there were a number of existing MP3 devices using custom software, hardware designs, and DRM codecs. The iPod used off the shelf components to deliver a custom MP3 player using third party software, but Apple also added its own technologies: easy to use sync with iTunes, a fast Firewire interface that made uploading music far faster than the prevailing USB 1.0, and an attractive industrial design. With the iPod, Apple played the role of IBM in 1981, using Pixo's embedded operating system to enter the market quickly, just as IBM had used DOS. The difference was that Apple didn't direct any market attention toward Pixo and added a lot of value on top of that core embedded OS. A modern day Compaq couldn't simply clone the hardware and license Pixo to run on it in order to compete against the iPod, because the iPod was much more than just generic hardware running Pixo software. As the iPod developed, Pixo's role diminished and was eventually displaced. Just like IBM, Apple jumped into a new market just as demand was beginning to explode. Apple made MP3 players far more attractive to a general audience by delivering greater playback capacity than most entry level devices offered, along with an ease of use that encouraged buyers to jump in at the higher end of the market. That left Apple with not only the lion's share of the market, but also by far the most profitable segments of the market. Two decades prior, IBM badly fumbled its play with the early PC and ended up irrelevant in the PC world by the late 80s, sideswiped by Microsoft's DOS and the cloners who were licensing it in parallel, notably Compaq and later HP and Dell. Steve Jobs had witnessed that happen, and was determined to not let it happen again to Apple. Rather than being manipulated by a software middleware vendor as IBM had, Apple worked to incrementally develop the iPod market itself. After consuming the hard drive-based player market, Apple took on the Flash RAM-based market with a tiny hard drive system used in the iPod Mini, and followed up with Flash-based devices of its own in the Nano and Shuffle. This allowed Apple to progressively serve an increasingly wider market, incrementally growing upon an established foundation. With the iPod, Apple became, in effect, an IBM with its own internal Microsoft. Microsoft's Failure Despite Features. In contrast, Microsoft entered the music player market by promoting music player hardware reference designs around WinCE. However, it was unable to ship a finished design until the iPod had become firmly established around 2005. Later branded as PlaysForSure, the devices were sold by various hardware makers and all purported to support the same DRM and the same music subscription services while also offering a broader array of hardware that presented video before the iPod did, supported wireless before the iPod, and so on. Despite these unique features, all of those PFS designs still failed. Microsoft blamed the failure of PFS upon its music store and hardware partners and decided to take Apple on itself in 2006. It relaunched a Toshiba PFS player as its own device under the Zune brand, adding WiFi music sharing features and a larger display than the current Pods had. It failed dramatically as well. Did Microsoft's attempts to float a new DOS among music players fail because of Apple's success, or due to Microsoft's own problems? The failure of the Zune, which followed the iPod model rather than the DOS model, seems to suggest that Microsoft itself was to blame. Consider too that Microsoft's Windows Mobile phones, which use the same underlying operating system as its failed PlaysForSure music players and the Zune, had similarly flopped even before Apple could release a charismatic phone equivalent to the iPod. Of course, when the iPhone was released, it hit Windows Mobile hardest. The iPhone made Windows Mobile Smartphones look ridiculous and underpowered, and made Windows Mobile Pocket PC phones look clumsy and awkward, despite the fact that they both supported a variety of features the iPhone didn't, including the ability to edit documents, capture video, send MMS, and so on. Simply adding on features did not enable Microsoft to compete against Apple. The only conclusion that can be drawn from all this is that competing against Apple requires more than just having a feature arsenal. Microsoft's failures in themselves do not necessarily mean that Google's Android will fail in its attempts to float its own smartphone platform. Why Microsoft’s Zune is Still Failing Microsoft’s Zune, Vista, and Windows Mobile 7 Strategy vs the iPhone Will Google Succeed where Microsoft Failed? Microsoft's demonstrated inability to successfully enter consumer markets for MP3 players and smartphones has given observers little faith that the company will somehow turn things around in late 2009 when its next generation of devices are expected to be released. However, prior to that the first fruits of Google's efforts to build its own smartphone operating environment will arrive. Will Google's Android take over Microsoft's crown as the “DOS vendor” among smartphones? Supporters of Google's Android project point to some parallels between Android for smartphones and Windows on the PC: Android will allow hardware makers to differentiate in ways that can offer features Apple can't (or doesn't want to); it should allow software developers to offer features Apple does not allow on the iPhone; it embraces open, hobbyist experimentation in ways that Apple currently isn't; and it opens the potential for content providers that Apple is not interested in allowing. Openness is Android's key competitive feature. Will all this openness allow Google to unseat the iPhone to become the primary platform developers want to participate in, and subsequently soak up the market for third party hardware makers that Windows Mobile serves? While Google currently has no market share due to the fact that no Android phones have yet shipped, it does have broad vocal support from a variety of the same kinds of hardware manufacturers that supported DOS and Windows and helped to make those platforms successful in the desktop PC market. HTC and Android. The first Android phone is expected to be the HTC Dream; Taiwan's HTC (High Tech Computer) also manufactures Palm's Treo Pro phone as well as many of the most visible Windows Mobile devices. In addition to models produced under its own name, HTC also sells Windows Mobile devices under the Dopod brand, as well as no-name phones branded by providers, such as AT&T, Orange, Sprint, T-Mobile, Verizon Wireless, Vodafone, and others. HTC will also be building the XPERIA X1 Windows Mobile phone for Sony Ericsson. HTC was quick to throw its support behind Android despite its long term alliance with Windows Mobile. Why would it so enthusiastically support an unproven platform from a company that has no experience in consumer hardware platforms? One can only assume that HTC is not happy with the current state of Windows Mobile, and desperately wants another “DOS” to succeed where Microsoft's has so spectacularly failed. As an Original Design Manufacturer for Palm, HTC watched as Palm adopted Windows Mobile in place of the Palm OS and subsequently fell even deeper into crisis. Palm's only successful phone since has been its Palm OS-based Centro. HTC undoubtedly sees Android as its ticket to becoming the next Dell, but without a similar dependance upon Microsoft. Android for mobile phones is essentially playing the role of Linux for PCs, except that it has the backing of a major company behind it. Can Android Take on the iPhone with Openness as its Feature? As great as this sounds, it's important to consider that Linux on the desktop has made no significant progress in eating into Windows dominance after a decade of trying. Being open, free, flexible, and decentralized hasn't been enough of an advantage to get consumers to migrate from Windows to Linux in any fraction of significance. Similarly, in the music business, Linux-based MP3 players have had no impact on the iPod, despite offering more features, flexibility, support for additional codecs, and so on. In the mobile phone area, Linux enjoys a sizable portion of the smartphone market, but this is almost entirely due to phones sold by Motorola in China, where the advantages of Linux' openness are void. Motorola's Linux phones offer nothing to users in terms of openness or flexibility, and are really no different in terms of features than other appliance 'feature phones' based upon closed operating systems. And again, a key problem with assaulting Apple in a feature war is that neither the iPod nor the iPhone became popular by being “highly featured.” They both delivered perhaps 80% of the functionality found in all other devices in the market. Rather than trying to match every feature and cater to every niche as Microsoft had with Windows Mobile, Apple's devices did a few things very well at launch, and incrementally developed into full featured devices that still lack some of the more unique features of their competitors. Further, in terms of openness, the demographic that embraces Linux' characteristic freedoms is not the same as the demographic that buys smartphones in quantity and then pays for data service. This is a critical fact to consider because a big part of the iPhone's success stems from the fact that it is being pushed by mobile providers who want to capture the cream of the market willing to pay a premium for data services. The Frankenphone. Combining the fractured aesthetic of HTC's Windows Mobile phone hardware with Android's software, based upon Linux' perpetually unfinished DIY openness and Google's Java-like development platform, will not result in a product similar to the iPhone. Instead, it will look a lot like phones that have already failed in the market. Apple's advantage comes from slick hardware designs with a close attention to detail, combined with software that purposely does less so that it can do what it does better. Even Apple's own conservative attempts to broaden its software capabilities with iPhone 2.0 have resulted in instability problems that can be blamed upon both Apple's early releases of its phone operating system and software from inexperienced third party developers new to the platform. Would the current frustrations with iPhone 2.0 be somehow mitigated by additional openness that also embraced all kinds of variables from different hardware makers with less quality control than Apple, a loose committee of additional cooks working to serve up operating system features targeted at every possible conceived need, and a wider third party software group with fewer constraints on illegal behaviors? The Failure of Open. While it is politically unpopular to criticize the well meaning efforts of open source contributors, the failure of Linux on the desktop, the failure of the vaporware Indrema game console, and the failure of the OpenMoko project to deliver a workable phone within a year of its deadline all underline the serious problems open development faces in the world of consumer oriented devices. Open has simply failed to deliver on its promises in the world of consumer hardware. OpenMoko was supposed to release its first mobile phone to consumers for $250 several months in advance of the iPhone. When the iPhone shipped, the group then announced new plans to get its phone out by the end of 2007. Instead, this spring the group announced new plans to move to an entirely different development platform, and ship its phone mid year for $400 with limited functionality and incomplete software outside of basic GSM phone features. Linux's notable successes, from Motorola's Linux phones to the Tivo DVR to Linksys Routers, have often come without any associated openness or freedom, and were instead delivered simply to provide their manufacturer with a free kernel to build upon. This indicates that while Linux may find its way into an increasing number of smartphones, it will likely not be accompanied by the glorious freedom of an open development environment Google has said it would offer with Android. Apple iPhone vs the FIC Neo1973 OpenMoko Linux Smartphone Can Google Succeed Where Open Has Previously Failed? Despite “openness” being Android's strongest competitive feature compared to Apple's iPhone, Google recently revealed that its wide-open development model is intentionally gravitating towards a closed association of top tier partners due to practical considerations. In July, Google accidentally sent out a notice that revealed that it had been seeding private SDK updates to only a subset of its contributors, angering those who believed that Android would be as open as Linux on the desktop or the OpenMoko project. Further, Google has restricted initial development to higher level APIs just as Apple did, further indicating that Google itself realizes that being wildly open to impress a minority of hobbyists will not result in the commercial success of its new platform. That serves to neuter Android's primary advantage over the iPhone. Without delivering on the premise of being wide open, Android is really just a less mature set of Java libraries used to create a specialized binary that runs on a Linux foundation. Unlike Apple's iPhone, Android phones won't have a slick user interface developed by professional artists, nor the iPhone's legacy of mature software development frameworks crafted over the last thirty years, nor the iPhone's tightly integrated hardware with award winning industrial design, nor its marketing power tied into the iPod and Apple's retail stores. Android won't be an open iPhone, it will only be a Windows Mobile phone with a better kernel that runs specialized Java software instead of Win32 or .NET code. Don't expect consumers to be impressed by that. The Biggest Missing Feature. There is one remaining factor that strangles to death any last remaining hope that Android might assassinate the iPhone and assume the crown of the “DOS of smartphones.” That is: Android delivers zero price advantage to consumers. In 1981 and 1991, consumers who wanted Apple computers faced the sticker shock of a somewhat arrogant price tag. Apple sold its computers, as it still does, at the higher end of the market, but there was simply far more range in prices available. In 1981, that meant the Apple II was $2600 and the new Apple III was $3500, even before you added a monitor. On the low end, Commodore sold its far less powerful, but “still a computer” Vic-20 for $300, while IBM entered the market with the IBM PC at $3000. Over the next few years, Apple focused on delivering additional sophistication at the same price, releasing the $10,000 Lisa and then the $2,500 Macintosh. IBM continued selling PCs in the same $3,000 to $10,000 range, but other DOS PC vendors began selling machines at prices that ranged as low as $1500. That left Apple with a roughly $1000 price premium over low end PCs. The products weren't really comparable, but consumers only saw the huge price difference. In 1991, Apple was still selling moderate to high-end Macintoshes for $3,800 to $10,000; the crippled Mac LC was $2500, and obsolete-at-birth Mac Classic ranged from $999 to $1500. Windows allowed PC makers to ship a functional $1500 PC and claim a rough approximation to Apple's $2500 entry level system, maintaining that apparent $1000 price premium. Today, pundits are lucky to find a Dell or HP system that is even a couple hundred dollars less than a comparable Mac. However, in the smartphone business, the iPhone 3G is now the same price, if not less, than generic competing phones on the market. Even more significant is the fact that the price of the phone hardware is nearly nothing compared to the cost of the service plan. This fact simply eases any price premium that could cause buyers to flock to a smartphone running a generic operating system over buying the iPhone 3G, regardless of whether it runs Windows Mobile or Android. 1990-1995: Planting Software Seeds Android Partners Have Already Failed. That same pricing principle similarly prevented buyers from considering many of the alternatives to the iPod. While Apple's original iPod models were more expensive than many of the first MP3 players on the market, they were price competitive with models offering similar features. By 2004, it was Apple who was undercutting MP3 competitors on price. Microsoft offered zero price advantage when it began selling the Zune, a major factor in its failure, but Microsoft simply couldn't out-price the iPod; it was already losing money offering the Zune at the same price as the iPod. Apple now has tremendous market power in buying RAM and other components that will prevent any competitors from being able to offer a huge discount over the iPhone's $199 price tag. Even if competitors were to give their phones away, they would only offer a $200 discount to users who would then still need to pay the same mobile fees to use the phone. Android's other partners, including Samsung and LG, have already failed to capture any significant market share in the music player market. Are they going to maintain their position as smartphone makers now that they face similar competition from Apple, its iPod ecosystem, its iTunes Music and Apps Store, Apple's retail store experience, and other factors that are pushing the iPhone? If they can, it is not obvious how partnering with Android will help. Other Problems for Android. Android was announced in early November 2007 and was followed with an early preview SDK within a couple weeks, a month ahead of Apple's initial announcement of the iPhone 2.0 SDK. However, between March and July 2008, Apple delivered nine progressive releases of its SDK, opened its App Store, and sold 60 million apps, raising $30 million to support iPhone software development in just the first month. It has since released three more SDK updates to developers related to iPhone 2.1, which is expected next month. Android just published its first open SDK beta update earlier this week, warning developers that “applications developed with it may not quite be compatible with devices running the final Android 1.0.” Additionally, Android still has no phones available. By the time the HTC Dream is expected to launch, Apple will have an installed base of around ten million iPhone (and iPod touch) users supporting software development through iTunes. The business model for selling Android apps is no better than that for selling jailbreak iPhone apps: there is no iTunes Apps Store to promote them, so users will have to track them down on their own. Android developers also have no real freedom that jailbreak iPhone developers lack. The only difference is that there are ten million iPhones to sell jailbreak apps to, and currently zero Android phones. If selling a jailbreak iPhone app sounds like more trouble than its worth, imagine trying to sell Android apps to a non-existant audience. Now add the official iPhone App Store into the mix, where publicity, promotion and profits are booming. What platform is going to have the most applications? How many users will flock to a smartphone platform with no apps? The wisdom of releasing a desirable phone and achieving a significant installed base before releasing an SDK makes a lot more sense in retrospect. Additionally, while Apple has a decade of experience in shipping regular updates to Mac OS X and its Xcode developer tools, Google has only shipped a random assortment of web-oriented SDKs (a number of which have been abandoned) as a tangent to its core business of selling advertisements. When the Android SDK 1.0 is finished later this year, developers will not only lack an installed base to sell their apps to, but will also have no high profile market for selling their apps in, and subsequently no financial incentive to develop applications that add value to the Android platform, just like Linux on the PC desktop. Around the same time, possibly within the next month, Apple will be shipping its second major OS release: iPhone 2.1. Apple will also be upgrading its entire user base to the new software so that developers will have a cohesive platform to target. This mirrors the efforts Apple has taken to upgrade its Mac OS X users to the same reference release. Mobile developers will be seeing money pouring in via iTunes while crickets chirp in the Android section of various mobile online stores. Apple’s iPhone Vs. Other Mobile Hardware Makers: 5 Revenue Engines Same Same, But Different: DOS Model Problems. Android developers will also have a series of other problems to manage. Like Windows Mobile, Android is intended to support everything, from BlackBerry-style keypad phones with a small touchscreen to the simple Windows Mobile Smartphone form factor lacking a touch screen to iPhone-like full size touch screens. Also like Windows Mobile, Android phone makers will have the option to leave off Bluetooth, WiFi, GPS location services, graphics hardware acceleration, and so on. Each Android phone will also have unique camera hardware, support for different video and audio codecs, and varied support for other differentiating proprietary services demanded by mobile operators. This will force developers to to make complex decisions regarding the lowest common denominator they choose to support. So while the iPhone will have a cohesive feature set, a managed software environment, and a functional market, Android will be a loose federation of hardware makers selling the same random features found on Windows Mobile today, with a chaotic development environment that lacks any central market for users or developers. And it will be run as an experiment by a company with no experience in consumer hardware or platform development. The Missing Tap. One specific example of the “DOS model problem” is that Android currently does not support multitouch. It's not touched on in the API, and Google quietly tap dances around its omission. Why no multitouch? Because multitouch screens are expensive, and most OHA hardware members are more interested in making a profit in a competitive phone market rather than impressing consumers as Apple did with the iPhone. Most existing smartphones, even those trying to directly rival the iPhone, use a stylus driven, pressure sensitive tap screen or a simpler, cheaper touch technology that lacks support for sensing multitouch. The iPhone's screen can actually sense up to five fingers at once, but the primary feature multitouch offers on the iPhone is the two fingered tapping and the pinching effects everyone associates with it. Android could certainly support multitouch if there were a demand for it, but that's the point: Google knows that its hardware partners are cheap and unlikely to put out hardware that actually competes with the iPhone. Instead of using expensive technologies that deliver clever yet largely invisible functionality, OHA members, just like PC makers, are far more likely to add flashy, impractical gadgety fluff that's cheap to tack on, such as slide out keyboards, neon tubes, and scratch and sniff stickers. That's how you impress gullible nerds on the cheap. Google itself is blowing smoke and erecting mirrors to distract from the reality that it being a “DOS vendor” means supporting bargain basement hardware from penny pinching duplicators. Android has been demonstrating some “wow” features such as a Street Maps app that pans around based on an internal compass in the demonstration phone. The problem is that that kind of thing only makes for a fun demo. Nobody needs to twirl around their phone in the air to see a view of the other side of the street, but everyone who has used an iPhone will wonder why they can't pinch to zoom out. Even worse, most Android phones aren't going to have a compass built into them, so Google is demonstrating features most Android users won't be able to use. That Sounds Like Microsoft… Google's design decisions are beginning to look a lot like Windows Vista; rather than actually working to make laptops boot faster, Microsoft came up with the idea of adding a small screen to the back of Vista laptops so users could check their email without having to wake the system up. But this was a stupid idea for a number of reasons, the most obvious being that most users just want a laptop that boots up quickly. Few laptops got the mini screen, but every user who tries Vista on their laptop will wonder why it doesn't boot up as fast as Mac OS X Leopard. In the same way, Google is advertising features for Android that most users won't ever see in their actual phones while ignoring things people will expect based on their exposure to the iPhone. Android is simply selecting the wrong features. Android will offer the advantages of supporting MMS, recording video, and the list of other features Windows Mobile already supplies. Those features didn't stop Apple from firing past Microsoft in the smartphone arena however, just as the Zune's highly touted WiFi and screen didn't phase iPod buyers. Incidentally, just months after the Zune, Apple had not only demonstrated a larger display but a higher definition multitouch screen, and not only WiFi, but functional WiFi that could be used to browse the web or check email. This suggests that Apple, with its faster release schedule, won't stay behind any of the leading features potentially offered by Android for very long. Android partners, however, will find it as difficult to catch up with Apple's unique features, just as Microsoft has been stymied to keep up with Mac OS X, the iPod, and the iPhone. The underlying reason: both Google and Microosft are tasked with maintaing support for a huge variety of hardware options demanded by all their partners. Apple has the unique circumstances to do only what it needs to do itself. Android in Windows Mobile's Shoes. Like Windows Mobile, Android faces a difficult market. In the US, it competes against the popular BlackBerry in corporate markets and the iPhone among consumers. Worldwide, it competes against entrenched market leader Nokia. The difference is that Google, unlike Microsoft, has no in. Windows Mobile was adopted by Windows-bound IT shops despite its weaknesses. Nobody has any preexisting reason to try an Android phone apart from hobbyists and open software enthusiasts, a demographic that has done little to move Linux on the PC desktop. Google also lacks Microsoft's installed base; it's starting from zero. The smartphone industry initially doubted Apple's chances of making much progress with the iPhone, despite the company having the Mac platform, the iPod, retail stores, platform development experience, marketing savvy, industrial design prowess, and so on. Google doesn't have any of those things. Mobile Providers vs Android. Apple also started with an exclusive partnership with AT&T, a three legged race that demanded effort from both. Google is hoping that hardware makers handle the hardware details and that mobile providers will be excited to sell its Android phones. While hardware makers such as HTC clearly appreciate having found a free alternative to Windows Mobile, it's not obvious why providers would be excited about Android, as it promises an openness that most mobile providers strongly oppose. AT&T took a big risk in getting behind the iPhone, as the phone encouraged users to use email rather than fee-based SMS and MMS, it supported WiFi for data access, and it bypassed AT&T's MEdia Net services to plug into iTunes instead. Verizon refused to parter with Apple and grant it those kinds of concessions. Is AT&T going to take a similar risk to partner with a phone that is not exclusive to it, and is Verizon now going to open its arms to support phones that do not exclusively support BREW, VCast and its other proprietary services? While Android may well eat into Microsoft's Windows Mobile business by stealing away its hardware makers, it seems unlikely that Android will ever serve as more than free alternative to Windows Mobile in a market where Windows Mobile is increasingly irrelevant. Android may have the dubious distinction of swallowing Microsoft's mobile business the same way Microsoft ate up the Palm OS, but even if it accomplishes that goal, Google will likely find itself unsustainably hungry immediately afterward. It will also find itself swimming in a shark tank of hungry rivals, including Nokia's Symbian, RIM's BlackBerry, and Apple's iPhone. Symbian is the final generic platform vying for the opportunity to play DOS in the smartphone market. The next article will examine Nokia's chances in its bid to match Microsoft's PC dominance in the mobile market while setting out in a new venture to copy Android's open software model. Did you like this article? Let me know. Comment here, in the Forum, or email me with your ideas. Like reading RoughlyDrafted? Share articles with your friends, link from your blog, and subscribe to my podcast (oh wait, I have to fix that first). It's also cool to submit my articles to Digg, Reddit, or Slashdot where more people will see them. Consider making a small donation supporting this site. Thanks!
★ This Apple-HTC Patent Thing

There are two aspects surrounding Apple’s patent litigation against HTC that demand further consideration. First, the severe problems with the U.S. patent system as a whole, particularly with regard to software patents. Second, the strategic implications of Apple’s decision to file suit. Smart writers with first-hand experience with software patents have written much over the past few years on the system itself. Tim Bray, in particular, has written extensively on them, including his own experience obtaining them. I’ll quote here from one of his early pieces on the subject: Are Software Patents a Broken Idea? — I really don’t know. One of my brothers, an Industrial Designer, has his name on a patent for a device for mixing gases that’s used in chromatographs. When he showed me the filing, with the drawings and schematics and so on, I was impressed; these guys had cooked up a new arrangement of valves and geometries that did a practical task in an elegant and new way. It felt much more rigorous than the way we go about inventing new technology in the software space; but maybe that’s just because I’m way too close to the software world and can see all the warts on its underbelly. I’m inclined to think there’s a spectrum of reasonability in software patents. “One-click ordering” seems like a grievous error, simply because if you said those three words to any web-savvy ecommerce-savvy programmer, they’d say “OK” and build it for you and it would work; which doesn’t seem to meet a high enough bar to qualify as an invention. But consider the basic PGP setup by Phil Zimmerman, it’s just immensely clever and elegant. I have the feeling that that really does qualify as an invention in totally the same sense as my brother’s gas-mixing apparatus. Obviously I think the things I filed are closer to PGP than one-click ordering. In a later follow-up, Bray wrote: Does this mean that I’ve concluded that software patents are just fine, thank you, and the current rat’s-nest of litigation is good business practice? No; while I generally agree with Jonathan that the software-patent idea is not inherently broken (and thus disagree with Richard Stallman), the fact is that it’s almost impossible for rational people to have a rational discussion about software patents. The reason is the insanely-dysfunctional behavior of the US Patent and Trademark Office, whose idiotic willingness to grant patents on anything without regard for prior art or the obviousness test has totally poisoned the waters of this discussion. The result, as I’ve argued before, is that the net effect of the software-patent system is to serve as a parasitic tax by lawyers on businesspeople. Where I disagree with Jonathan is on what’s known as “business-method” patents: one-click ordering, per-employee pricing. I’m having trouble seeing the benefit to society in granting patents on something that could never possibly be done secretly. I also think that to get a patent, an invention should include innovation both in conception and implementation. The emphasis in the last sentence quoted above is mine. I’ve quoted extensively here from Bray because, having re-read his patent-related essays, I find myself in nearly complete agreement with him. I’m not opposed to idea of the patent system on general principal (as Stallman, and many others, are). And I think in many fields, the system has and continues to work well. But for software the system, in practice, is undeniably broken. There’s an argument to be made that software is inherently different than other field of invention, different in such a way that patents should not apply — or, should apply for a significantly shorter period of time before expiring. You can’t (or at least shouldn’t) be able to patent mathematics, and there are good arguments that programming is a branch of mathematics. But because software patents are granted, concede at least for the moment that certain kinds of software innovations ought to be patentable. Even with that in mind, clearly the U.S. Patent Office is and has granted patents for things which ought not be patentable. Not just silly frivolous things, but patents that have been granted for concepts alone, rather than specific innovative implementations of said concepts. Ideas in the abstract, rather than implementations of ideas. Paul Graham, who has also been awarded software patents, has written well on the subject, too: We, as hackers, know the USPTO is letting people patent the knives and forks of our world. The problem is, the USPTO are not hackers. They’re probably good at judging new inventions for casting steel or grinding lenses, but they don’t understand software yet. And: There’s nothing special about physical embodiments of control systems that should make them patentable, and the software equivalent not. Unfortunately, patent law is inconsistent on this point. Patent law in most countries says that algorithms aren’t patentable. This rule is left over from a time when “algorithm” meant something like the Sieve of Eratosthenes. In 1800, people could not see as readily as we can that a great many patents on mechanical objects were really patents on the algorithms they embodied. Patent lawyers still have to pretend that’s what they’re doing when they patent algorithms. You must not use the word “algorithm” in the title of a patent application, just as you must not use the word “essays” in the title of a book. If you want to patent an algorithm, you have to frame it as a computer system executing that algorithm. Then it’s mechanical; phew. The default euphemism for algorithm is “system and method.” Try a patent search for that phrase and see how many results you get. These arcane rules lead to patents being described in an obfuscated manner. That they are patenting algorithms but must pretend they’re patenting something else is the definition of a broken system. To me, “user interface” patents are hand-in-hand with “business method patents” as examples of things which, no matter how innovative or original, ought not be patentable. They’re idea patents. Adobe, to take one example, has a patent on tabbed palettes. If you’ve used Adobe apps like Photoshop, InDesign, or Illustrator in the past decade, you know what they are. Design applications have been using floating on-screen palettes all the way back to the original MacPaint in 1984. Unlike dialog boxes, they weren’t modal and “floated” over the document window. Unlike menus, they remained visible. They’re ubiquitous in design apps. One shortcoming, however, was that if you opened too many of them, you cluttered your screen — the more palettes you have open, the less room you have for displaying the document itself. Adobe came up with a great feature: they allowed you to dock multiple palettes together as tabs within a single palette window, and you could drag individual tabs between windows or drag them out into their own window. (Similar, at the palette level, to tabbed web browser windows.) Adobe patented the idea, and when Macromedia implemented a version of it, Adobe sued (and won — a measly $2.8 million). To me, that’s exactly the sort of patent litigation that is aimed at stifling innovation rather than rewarding it. Building on the ideas of others is fundamental to competition. No one company can or should be expected to change the entire U.S. patent system. Like any entrenched system with powerful entities who seek to maintain the status quo, we’re likely stuck with it. And so the way the computer industry has dealt with it is detente. Companies obtain as many patents as they can, written as broadly as they can get away with. And since everyone (where by “everyone” I mean all large tech corporations) has a large patent portfolio, and nearly every idea under the sun has been patented by someone to some degree, most of them are inert. Company A doesn’t sue Company B for infringing upon patents held by A because A’s own products almost certainly infringe upon some patents held by B. This why pure patent troll companies such as Nathan Myhrvold’s Intellectual Ventures are so despised. They’re immune from the threat of counter-suit because they have no products or services. Their only business is extorting patent licensing fees. The analogy to nuclear weapons is overwrought when considered literally, but in terms of strategy it’s quite apt. Paul Graham, on Amazon’s notorious “one-click” patent: Where Amazon went over to the dark side was not in applying for the patent, but in enforcing it. A lot of companies (Microsoft, for example) have been granted large numbers of preposterously over-broad patents, but they keep them mainly for defensive purposes. Like nuclear weapons, the main role of big companies’ patent portfolios is to threaten anyone who attacks them with a counter-suit. Amazon’s suit against Barnes & Noble was thus the equivalent of a nuclear first strike. That suit probably hurt Amazon more than it helped them. Barnes & Noble was a lame site; Amazon would have crushed them anyway. To attack a rival they could have ignored, Amazon put a lasting black mark on their own reputation. Even now I think if you asked hackers to free-associate about Amazon, the one-click patent would turn up in the first ten topics. Which brings us to Apple and HTC. Regardless of the merits of all 20 of the patents Apple accuses HTC of violating, strategy-wise the comparison to Amazon and Barnes and Noble seems apt: Apple has the clearly superior product and is winning handily in the marketplace. Whatever benefit in the market Apple hopes to achieve by this suit to me seems likely to be worth far less than the loss of good will and prestige Apple will suffer if they vigorously pursue this case (let alone if they initiate more such suits). Wil Shipley, in an open letter to Steve Jobs regarding the HTC litigation: You’ve famously taken and built on ideas from your competitors, as have I, as we should, as great artists do. Why is what HTC has done worse? Whether an idea was patented doesn’t change the morality of copying it, it only changes the ability to sue. […] If Apple becomes a company that uses its might to quash competition instead of using its brains, it’s going to find the brainiest people will slowly stop working there. You know this, you watched it happen at Microsoft. Copying ideas is how progress is made. It’s copying implementations that is wrong (and illegal). Admittedly there are gray areas, and reasonable people can disagree about whether some specific instances cross that line. But HTC’s phones are not copies of the iPhone. The Nexus One is without question highly influenced by the iPhone, both in terms of physical form factor and the Android software from Google. But it is also without question not a clone. My favorite theory thus far regarding why Apple is suing HTC is expressed entirely in this tweet from John Siracusa: To me, the Apple patent suit smells like nothing more than a manifestation of Jobs’s own sense of injustice. I.e., Jobs is offended by HTC’s products, not worried about them. I can understand the indignation, or at least imagine that I can. Apple’s press releases tend to be remarkably terse and plainspoken, at least by the standards of modern corporate communication. And when Jobs is quoted in them, the words are carefully chosen and meaningful, worthy of being carefully parsed1 — not at all like the bromides attributed to CEOs from most companies in most PRs. The PR announcing these suits against HTC is no exception: “We can sit by and watch competitors steal our patented inventions, or we can do something about it. We’ve decided to do something about it,” said Steve Jobs, Apple’s CEO. “We think competition is healthy, but competitors should create their own original technology, not steal ours.” That’s not the language of a licensing dispute or the beginning of a polite negotiation. That’s the language of a man aggrieved. During Jobs’s iPhone introduction keynote address in January 2007, before showing what the iPhone looked like, Jobs put up this slide showing four of the then-leading smartphones on the market: the Motorola Q, a BlackBerry, a Palm Treo, and the Nokia E62. Those pre-iPhone smartphones Jobs displayed all shared the same fundamental design: half-screen, half keyboard, and an up/down/left/right navigation controller. Now look at this prototype Android phone Gizmodo spotted in December 2007 — 11 months after the iPhone introduction. Android was conceived of that same old model — the prototype Gizmodo found in December 2007 would have fit perfectly alongside the other four phones in Jobs’s keynote slide. The gaping chasm between that Treo-ish/BlackBerry-ish prototype Android device and the HTC G1 that went on sale a year later (let alone the Nexus One today) was bridged by ideas from the iPhone. The iPhone introduced a new model. A true great leap forward in the state of the art. Not a small screen that shows you things which you manipulate indirectly using buttons and trackballs occupying half the device’s surface area, but instead a touchscreen that occupies almost the entirety of the surface area, showing things you manipulate directly. Android is a far better platform today than it would have been if Apple had never created the iPhone. That, in some sense, is not fair. I think Siracusa is exactly right that Jobs has a particularly acute sensitivity to this sort of unfairness. This litigation, perhaps then, isn’t about particular specific patented components, but rather is about the big idea, the general gist and grand ambition of the iPhone as the basic model for how modern mobile devices should be designed and work. No doubt some of you are nodding your heads and see this as justification for Apple’s suit. But life isn’t fair. Great ideas make the world better. Apple can rightly expect to benefit greatly from the ideas embodied by the iPhone, but they can’t expect to reap all of the benefits from those ideas. That’s the nature of implementing insanely great ideas. The bar has been raised, and, yes, Apple did most of the lifting. That’s how it goes. Paul Graham, yesterday: If this had happened a day earlier I don’t think I would have posted that RFS. Apple is inching ever closer to evil, and I worry that there’s no one within the company who can stand up to Jobs and tell him so. “That RFS” is the request for iPad software startups from Graham’s Y Combinator, and lest you think “evil” is too overwrought a word, Graham clarified later in the same thread: Historically the word “evil” has had a pretty broad meaning. Among tech companies the word has a new and fairly specific sense that follows from Paul Buchheit’s slogan “Don’t be evil.” That’s the sense I was using. It has a pretty low bar. It means, roughly, winning by taking advantage of people instead of by doing good work. I wouldn’t use the word evil this way, but I’m right there with Graham on this sentiment. And I say this not in any sort of hippy-dippy sense of expecting or even hoping for Apple to behave selflessly, holding them to a separate idealistic standard, or expecting them to fight with one arm tied behind their corporate back. And only a fool would argue that a company should never seek redress through litigation. But I believe that it’s good business, in the long run, for a company’s acts of aggression to take place in the market, not in the courts. My concern regarding this litigation against HTC is that it looks like an act of competitive aggression, not defense. I can think of only a few optimistic angles for this suit. One is that perhaps it’s a by-product of the suit Apple is engaged in against (and initiated by) Nokia. Apple’s counter-suit against Nokia involves some of the same patents at play here, and perhaps Apple’s lawyers have concluded that they need to enforce them against someone like HTC in order to use them in their counter-suit against Nokia. Or, perhaps one or more of the truly technical patents Apple has cited against HTC are genuine instances of intellectual property theft, the specific nature of which is unclear from the opaque language of the patent filings, and the rest of the cited patent violations were tacked on as part of a legal strategy along the lines of “If you’re going to punch them, punch them as hard as you can”. I.e. that they’ve filed suit as widely as they can, but have specific narrow violations in mind. What worries me is that idea that Apple, or even just Steve Jobs, believes that phones like the Nexus One have no right to exist, period, and that patent litigation to keep them off the market is in the company’s interests. I say it’s worrisome not because I think it’s evil, or foolish, or unreasonable, but because it is unwise, shortsighted, and unnecessary. For example, consider the timing of this PR Apple released early in the morning on January 5, announcing the three-billionth download from the App Store. Jobs is quoted thus: “The revolutionary App Store offers iPhone and iPod touch users an experience unlike anything else available on other mobile devices, and we see no signs of the competition catching up anytime soon.” January 5 was the day Google held its event to unveil the Nexus One.�↩
★ Macworld Expo 2009 Predictions

As required by the FCC, all Mac-related web sites must publish pre-Macworld Expo predictions regarding what Apple may announce at the show. Remember: these are predictions based on little more than my own speculation and tea-leaf reading, so hold your applause until the end, and, please, no wagering. New 17-Inch MacBook Pro — Seems like a sure thing. The lack of new 17-inch hardware was a glaring omission from October’s new MacBook line-up. Expect something that looks pretty much exactly like a bigger version of the new 15-inch MacBook Pro. Last-minute rumors claim that the new 17-inch MacBook Pro will have a sealed (non-user-replaceable) battery. Sounds odd, and if true, will surely generate complaints that it’s stupid move on Apple’s part, but given Apple’s recent penchant for sealed batteries, it wouldn’t surprise me. New Mac Mini — Yes. The current Mac Mini lineup is unchanged since August 2007, almost a year and a half ago. Overdue for an update, to say the least. I don’t think there’s any great enthusiasm for the Mac Mini at Apple, but it’s a strong seller. New 30-Inch Cinema Display — Yes. Much like with the 17-inch MacBook Pro, the existing 30-inch Cinema Display just looks old next to the new 24-inch model. As for a 20-inch model, I’m going to say no. 20-inch displays are the new 17-inch displays: too small. Speed Bump iMac Revisions — I’m not sure where the rumors started about there being significant changes to the iMac, but I expect what we’ll actually see will look the same as the current iMacs but offer slightly faster processors, slightly bigger hard drives, etc. Speed bump revisions don’t make for good demos, so while I expect updated iMacs this week, I don’t expect them to be announced during the keynote itself. iLife and iWork ’09 — Yes, nearly a sure thing. These suites are both profitable and popular, and the current ’08 suites were released in August 2007. They’re both due for updates, and they both make for good keynote demo material. At the top of my personal wish list: improvements to iMovie and Pages. I see the logic behind Apple’s decision to scrap the old iMovie and start over from the ground up with iMovie ’08. But I find iMovie ’08 downright confusing. The difference between “events” and “projects” seems muddled, and it’s a clumsy tool when it comes to actually editing clips together to make a movie. As for Pages, I would love to see it gain additional professional-caliber typographic controls (including better support for OpenType fonts). Snow Leopard — I expect a demo, and maybe a loose release date (like, say, “first half of 2009”). As Apple emphasized when Snow Leopard was announced at WWDC last year, Snow Leopard is mainly about low-level under-the-hood improvements and optimizations to Mac OS X, not about new user-visible features. But the new Exchange integration for Mail and iCal is certainly demo-able. What I expect is for Apple to make old features look new, by updating the system-wide appearance theme. I’ve made this prediction several times in the past and been wrong, but eventually I’ll be right: it’s time for the last vestiges of the original Mac OS X 10.0 “Aqua” theme to go. Scrollbars and push buttons, for example, remain largely unchanged since the Mac OS X public beta in 2000. My bet says iTunes-style scrollbars everywhere, darker window chrome, and a light-text-on-dark-background menu bar. (The name I’ve heard for the new theme: Marble. Make of that what you will.) Updated Apple TV — Yes. I expect new hardware, but probably nothing radically new other than increased storage space. But it’ll be in the keynote as a signal that Apple is serious about this market. There’s been a lot of supposedly expert speculation that Apple is going to abandon Apple TV because it’s not a hit. But while it’s not a hit, it’s not a failure, either, and, more importantly, there is no dominant player in this field, where by “this field” I mean that for consumer-level digital media management for the living room. I’m not going to say that Blu-ray is dead because it isn’t. But if DVD isn’t the last mainstream physical medium for home movie distribution, Blu-ray will be. The future, obviously and inevitably, is in downloads. I’m already there, and you, dear DF reader, probably are too, but for the mass market, downloadable movies for the living room remain in the future. The iPhone was an instant hit, but the iPod wasn’t. Apple grew the iPod from a Mac-only peripheral into a cultural sensation slowly but steadily over three or four years. I think they have a similar long-term plan for Apple TV. And in large part Apple — along with every other hardware maker — is hobbled by the limitations of what content the movie studios will allow them to distribute. The iTunes Store’s movie library has grown significantly over the past year, but it’s still far smaller than what your neighborhood video store has to offer. And while iTunes has high definition movies available to rent, the only movies you can buy are in standard definition. That’s a studio-imposed limitation, and it’s one that works in Blu-ray’s favor, and against Apple TV’s. (Wishful thinking on my part: I’d love for Apple to announce some Boxee-like features built-in as standard Apple TV features. The TV networks seem more willing to play ball with digital distribution than the movie studios, so, maybe.) There are rumors that Apple might release software that allows any Mac to serve as an Apple TV. I know nothing about such software, but if you think of it more as the unification of Front Row and Apple TV, it makes perfect sense. But I don’t expect Apple to abandon selling dedicated Apple TV hardware soon — even the cheapest Mac Mini costs a few hundred bucks more than an Apple TV. iPhone Nano — No. Frankly, I just don’t get these rumors. The only way this makes sense is if it’s a replacement for the iPhone 3G — i.e. a slightly smaller form factor for the existing iPhone 3G’s features. But why now, just six months after iPhone 3G debuted? The pattern seems to be for Apple to release new iPhone hardware every summer, much like who they’ve usually released new iPod hardware in the fall. (And why “nano” rather than “mini” for something that, according to the purported third-party case designs that the rumor is founded upon, is only a little bit smaller? With iPods, “nano” is used for models that are way smaller and thinner.) iPhone Tethering — No, but I would love to be wrong. The longer I use my iPhone, the more frustrating it feels that my MacBook doesn’t have the same sort of nearly-ubiquitous network access. I’m one of the lucky few to have scored a copy of NetShare during its brief availability on the App Store, and there are other solutions for jailbroken iPhones, but I want Apple-style integration. I can’t see any way that this could happen without having to pay an extra monthly fee to AT&T, but if the price is even just semi-reasonable, I’d pay it in a heartbeat. iPhone OS 3.0 Demo — My wildcard prediction, which, I will reiterate, is based on nothing more than my own speculation and wishful thinking. One thing I’m nearly certain of is that the next iPhone OS release will be 3.0, not 2.3, if for no other reason than that there have been no developer betas since the release of version 2.2. To my nose, that smells like a major release with significant new features is in the oven. I fully expect iPhone OS 3.0 to be announced and demoed at least a few months before it is released. Third-party developers need to time to adapt to any changes, add support for new features, and to bang away on beta releases to shake out the bugs. But assuming there will be significant new features, Apple will want to unveil them at a high-profile event. If I had to wager, I’d bet on a special event around March, much like last year’s event to unveil the iPhone SDK. But if it’s going to be ready for developer betas sooner than later, it’d be a nice surprise to see Phil Schiller call Scott Forstall on stage to demo it now. As for what might appear in iPhone OS 3.0, here’s my wish list. First, a new home screen app (a.k.a. SpringBoard), designed from the ground up for a system where users have a few dozen or more extra apps installed. Managing dozens of apps on the iPhone today is simply a pain in the ass. Second, maybe an answer to the question of where the background notification API is — you know, the one we were told at WWDC to expect a few months ago, but which we haven’t heard a word about since. And maybe — pretty please, Mr. Forstall, with sugar on top — copy and paste.
50 of the Most Burning Apple Questions Answered

You asked for help with the thorniest problems facing Mac, iPhone, and iPad owners, and we answered, providing 50 foolproof solutions that’ll come in handy for anyone who uses Apple gear.�For months now, we’ve been asking you to send us your most burning Apple questions, and to put it mildly, you came through. The queue in our inbox looked longer than the lines that curled around NYC’s 5th Avenue Apple Store for the launch of the very first iPhone. And when we dug into the meat and potatoes of your queries, we could only marvel at the insightful list of vexing technical issues and twinkle-in-your-eye trivia tidbits that you challenged us with. We distilled all those inquiries down to the 50 best, most burning questions about Macs, iPhones, iPads, and Apple itself. Then we put our crack team of experts on the job of coming up with this ultimate answers guide for all things Apple. Struggling with iTunes syncing? iPhone backups? RAID cards? iPad printing? Or just wondering exactly what Steve actually wears every day? The answers await, backstopped and bulletproofed by the pros at Mac|Life.�1. Duplicates in iPhoto�I can’t find any options in iPhoto for removing all duplicate pictures in one fell swoop, and I don’t want to find and delete them all myself. Any ideas?iPhoto lacks iTunes’ duplicate-deleting prowess, but the shareware app Duplicate Annihilator can fill this gap and free your photo library of clutter. Despite the name, it identifies and tags duplicate pictures with a keyword so you can collect them in a Smart Folder to review and annihilate at your leisure.�2. Wi-Fi DropoutsSince upgrading to Snow Leopard, my Wi-Fi connection randomly drops for no reason. I still get Wi-Fi reliably on my iPhone, and my wife gets it on her PC. Any advice?This problem seems to be affecting many Snow Leopard users, so we’ve come up with a series of steps that should resolve it. Start with the first and work down until the problem goes away:» Update to Mac OS X 10.6.3 or later.» Restart your modem and router.» Upgrade your router’s firmware to the latest version, particularly if it’s a non-Apple router.» Turn AirPort off then on again from your menu bar.» In your Network System Preference, create a new location and delete all of the previous locations.One of our best tips for troubleshooting Wi-Fi connection problems is to create one brand-new location and then delete all of your previous locations.» Within your new location, drag AirPort to the top of the service order by clicking on the gear icon and choosing “Set Service Order.”» Delete all of your preferred networks. To see your preferred networks, click on AirPort in the left margin, then the Advanced button, then the AirPort tab.» Within that Advanced area, click on the TCP/IP tab and turn off IPv6. Then, go into the DNS tab and make sure that your DNS servers are correct. If in doubt, try Google’s DNS servers of 8.8.8.8 and 8.8.4.4.» Run Keychain First Aid in Keychain Access, which is located in your Utilities folder.» Manually change your router’s wireless channel to another channel to avoid interference with other wireless networks. See which channels are being used by other networks with a utility like AirRadar ($20, koingosw.com).» Turn off 802.11n mode on your router, leaving it in 802.11b/g mode only.» Change the security settings on your router from WEP to WPA/WPA2.» Zap the PRAM on your Mac (get instructions here).�3. Multitouch Gestures�Why can’t I do the one-finger double-tap to open documents in Snow Leopard?You can absolutely use the one-finger double-tap on your Multi-Touch trackpad to open documents in Snow Leopard. Simply go into your Trackpad System Preference and make sure that “Tap to Click” is checked. Your confusion may also stem from the fact that your Multi-Touch trackpad is capable of understanding many gestures. So if you’ve enabled “Dragging” or “Drag Lock,” you might be holding down your finger too long after the second tap. If you’ve enabled “Secondary Click,” you might be tapping in the wrong area of your trackpad.�4. Syncing iPhone Photos�When I sync my iPhone, all 6,000 of my MacBook Pro’s photos move to the iPhone--very uncool! How do I remove them from the phone and ensure one-way photo transfers to the Mac in the future?That’s at least 5,950 pictures too many. Just connect your iPhone to your MacBook, then select the iPhone in the iTunes sidebar. Click the Photos tab, where you can choose to transfer none of your pictures or just specific iPhoto Albums, Faces, and Events to your iPhone. Re-sync to apply your new settings and get back a few gigabytes on your iPhone.�5. Uninstalling�My Mac still runs processes from a program I deleted. How do I delete an application entirely and prevent this from happening?Unfortunately, there’s no standard way to remove a program from your Mac, but some developers simplify the job by including an uninstaller with their application. It may lurk in the main folder of the app you want to terminate--check those subfolders!--or it might be in the original installer itself. Launch the installer and proceed through it carefully. An uninstall feature may be obvious, or it could be hidden among options to customize the installation process. Be sure to quit the program you want to delete before uninstalling it.If an application didn’t come with an uninstaller, then the only way to delete it is to drag it to the Trash. However, this won’t remove preferences and other support files left behind on your Mac. You can use Spotlight to search for the deleted application’s name to find these strays, but if you have a lot of applications to remove, consider investing in a dedicated uninstaller like CleanApp, AppZapper, or AppCleaner. These programs automate the process of zapping unwanted programs--and their stuff--off your drive for good.�6. File Compression�I’d like to save hard drive space with the Finder’s Compress command, but I’m not getting useful results. I recently compressed a 117.4MB file to just 116.7MB. Am I doing something wrong?Not all file types can be compressed with the same space-saving results. For example, compressing a ZIP archive won’t make a significantly smaller ZIP file. Some files, such as JPEGs, MP3s, and other media formats, have a certain level of compression already built in, but the sizes of text files and uncompressed image file formats can be dramatically reduced with ZIP compression.�7. Remote Control�When I use my iPod touch as a remote for my Apple TV, it appears to only give me access to the Apple TV’s library as if it were an iPod. Is there a way to use the iPod touch like the traditional Apple remote? For example, can I use the touch to navigate to the YouTube app and search for videos, or to browse the movie rentals?Apple’s Remote app for the iPhone and iPod touch lets you control the playback of media that you’ve already purchased or downloaded. But for content that doesn’t live on your Apple TV, such as YouTube videos or the iTunes Store, you’ll still need your traditional Apple remote to navigate to those screens. However, the good news is that whenever an onscreen keyboard appears on your Apple TV, the Remote app will display its own keyboard, which lets you quickly type what you’re searching for.�8. Photo Migration�Can Faces and Places data in iPhoto ‘09 be moved to another Mac, or do I have to click on all those faces and enter all those locations again?All your vacation sites and friendly faces will transfer to another Mac with OS X’s Migration Assistant, or you can drag your iPhoto library file from your Pictures folder to the same location on a new Mac. When you launch iPhoto on the new machine, you’ll be told the locations of pictures containing GPS data must be retrieved again, but custom locations you’ve entered yourself (for pictures taken with older cameras, say) will remain intact.�9. Gmail, Behave!�I sync Gmail with OS X’s Mail, but when I delete a message from Mail, it remains in Gmail’s All Mail folder in the sidebar. What’s the right mailbox setting to move a message deleted in Mail to Gmail’s Trash?All your Gmail goes into the All Mail folder, whether or not it’s been recently deleted and no matter which Gmail folder label is attached to the message. Google’s default IMAP Mail settings (available here) are correct, but to send a Mail message directly to Gmail’s Trash, you’ll have to drag it to the [Gmail]/Trash folder in Mail’s sidebar.�10. Crash-Tastic�It always happens at the worst possible time: I’ll be using my PowerBook G4 when the screen suddenly dims and shows a Rosetta Stone’s worth of languages telling me to restart the computer. Why does this keep happening, and how can I stop it?Ouch. What you’re describing is a kernel panic, a cute name for a not-so-cute problem. An operating system’s kernel acts as a bridge between applications and the computer’s hardware, and kernel panics are the last-ditch efforts of the operating system to recover from serious conflicts between them. The chief causes of kernel panics are faulty RAM and software incompatible with the operating system you’re running. Unfortunately, that range could include any number of bad things that may be happening on your poor PowerBook.Happily, even a kernel panic isn’t the end of the world, and we can offer some pointers to help you figure out what’s wrong. The first step is to look at your Mac’s history. Was there a time when it didn’t get kernel panics? Think back to any (and we mean any) new hardware or software you installed before the panics began. Update or uninstall them one item at a time to isolate the panics’ cause until you narrow down the trouble. Also note which hardware and software you’re using just before they strike--there may be a pattern. Whatever the issue, your Mac isn’t happy, so be sure to back up important files and verify your hard drive with Disk Utility regularly.Next page: Answers Guide continued >>�11. Get Zippy iPhone Backups�How can I speed up iPhone backups so I’ll never have to cancel mid-backup again? They seem to take forever when a couple minutes really should do it.A. First off, keep your iOS software current. Not only will the latest updates squash bugs and add features, they can improve backup times. To update, sync your iPhone, select it in the iTunes sidebar, then go to the Summary tab.B. Pare down the number of applications on your iPhone. Application data like in-app purchases, saved games, and new documents are all backed up when you sync, and that can add up to a long wait while the backup progress bar creeps by. To start cleaning house, connect to iTunes, select the Apps tab, then delete your most infrequently used applications. You’ll lose the data saved in these apps, but you’ll gain speedier backups.Ask yourself this: Are those apps you never use on your iPhone really worth slowing down your backups?C. Sync often. If you sync at least once or twice a day, fewer applications will have new data to back up when you reconnect to iTunes. If you can’t bear to part with any of the applications on your Home Screen, making multiple faster backups will let you keep all your favorite apps at your fingertips.D. Keep Camera Roll clean. While the contents of your iPhone’s photo library aren’t backed up during a sync, the photos, movies, and screenshots in Camera Roll are. Transfer this media to iPhoto as soon as you begin a sync, and delete the files from Camera Roll when the transfer is complete to get this data copied onto your Mac while excluding it from being backed up in iTunes.More photos = slower backups.E. Connect to a USB port on your Mac instead of an external USB hub. Not all USB ports are created equal, and connecting to a powered, full-speed USB port that’s built into your Mac will ensure the fastest possible transfer speeds during backups. That means you can be off to your next port of call quickly, secure in the knowledge that your iPhone data is safe on your computer.F. Before you sync to iTunes, purge unnecessary SMS messages, old call histories, and non-essential files downloaded by apps that store data on your iPhone. For example, if you regularly copy files to your iDisk app or productivity apps like DocsToGo, make sure you’re only carrying what you need before a backup. Odds are these files live elsewhere on your Mac or iDisk, so there’s no need to back them up again.Junk your old, unused files, too.�12. Time Travel�I’ve been running Time Machine for months in Mac OS 10.6.3, but I’ve never seen instructions about how to go back in time and retrieve information. Help!Mount your backup drive, then launch Time Machine from your Mac’s Applications folder. Your desktop will be replaced by a timeline and Finder windows showing your Mac’s contents as they were in the past. Just click a Finder window (or click within the timeline) to return to a specific date. You can also search within Finder windows for specific filenames, and more. When you find a missing file, select it and click Restore to return to the present with your document.�13. Rip Encrypted Movies�I want an easy way to download a DVD to my computer so I can put it on my iPod or iPad. I used to use HandBrake, but that no longer works for encrypted DVDs.HandBrake (free, handbrake.fr) is still the quickest and most reliable tool for directly converting DVDs into video files that will play on your iPod or iPad. But you’ll also need to install VLC (free, videolan.org) if you want to decrypt commercial DVDs. Place both HandBrake and VLC into your Applications folder, and you’ll be able to convert encrypted DVDs with HandBrake once again.�14. Dump Discs�I want to go disc-free on my MacBook, but a few of my games require a CD or DVD to play. Is there any way to make OS X think the disc is in the drive when it’s not?OS X’s Disk Utility can make a duplicate of your game’s CD or DVD and save it to your Mac as a file called a disk image. Once created, disk images can be double-clicked to open and mount on your desktop just like a conventional disc (you’ve already seen them in software installers downloaded from the internet). But there are two things to remember: copy-protection schemes on the disc may prevent duplication, and you should have plenty of room on your MacBook’s hard drive before you begin. A DVD’s disk image will take up several gigabytes.To get started, insert the disc you want to dupe, then launch Disk Utility from your Utilities folder. Select the disc in the sidebar, then click New Image in the Disk Utility toolbar, set the image format to DVD/CD Master in the resulting sheet, and save the disk image to your Mac. Next time you want to play your game, double-click the image file, then launch your game normally once the virtual game disc mounts. When you’re finished, you can drag the mounted disc to the Trash to eject like any conventional media, leaving the disk image on your Mac for the next time you want to get your game on.�15. Branching Out�Which operating systems—and I mean all of them, not just Mac versions—will run on a PowerPC-based Mac?The PowerPC processor has become something of a museum piece since Apple abandoned it for Intel’s chips, but these Linux distributions can help you breathe new life into G5- and G4-powered Macs. Ubuntu, Yellow Dog, and Fedora all maintain builds that run on PowerPC hardware. When you’re looking to run a worthwhile alternate operating system on older Mac hardware, the penguin has you covered.�16. The $1M Question�When will Adobe Flash content be viewable on iPhones and iPads?Never. In April, Steve Jobs had this to say about Flash on Apple’s website: “Flash was created during the PC era--for PCs and mice. Flash is a successful business for Adobe, and we can understand why they want to push it beyond PCs. But the mobile era is about low-power devices, touch interfaces, and open web standards--all areas where Flash falls short.”�17. iLife Oops�I accidentally deleted iMovie and the Apple Loops that came with GarageBand. Can I reload them from the original disc without losing all my other iLife files?Sure! First, launch the iLife ‘09 installer from your disc. At the bottom of the final screen is a Customize button that lets you install iLife components individually. Click it, then select the items you want to reinstall. The installer will insist on installing GarageBand along with your missing loops, but your missing applications and files will return to your Mac without affecting other iLife applications and documents, including GarageBand preferences. Just remember to run Software Update afterward to ensure that everything’s up to date.�18. iPad Printing�What are the best ways to print from the iPad?Until Apple decides to build printing into iOS, there unfortunately isn’t a “best” way--although there are several apps in the App Store that might meet your needs.Canon’s Easy-PhotoPrint for iPhone runs on the iPad and will print photos to certain Canon printers. And the App Store is full of plenty of third-party apps that promise printing from your iPad, although in our experience the results are decidedly mixed. PrintBureau ($12.99) searches your network for shared printers. It reliably printed to one--but not another--of the printers on our home network without any intervention. There’s an optional free helper application you can run on a Mac to give PrintBureau access to your printers (a solution common to several iPad printing apps), but we’d hardly call that true iPad printing.We also had success with Air Sharing HD ($9.99), which is packed with features for moving and sharing files with your iPad. It didn’t work immediately with our Wi-Fi–enabled printer, but turning on Printer Sharing on our Mac made all our printers visible to the app. But--like using a companion app--that also requires that you have a Mac running. Ultimately, the least fiddly solution often ends up being emailing yourself a document and printing from a computer. Hopefully Apple has something better in the pipeline…�19. Tame Bookmarks�I have tons of Safari bookmarks on my Mac. I don’t want them all on my iPhone, but Apple only allows syncing of all or none. Is there a fix?It’s almost elegant. Xmarks (xmarks.com) syncs bookmarks across multiple browsers, and its profiles let you decide which bookmarks appear on specific devices, including your iPhone. Best of all, you can view (and even search) them in a layout formatted for Mobile Safari. Just sign up for Xmarks, follow their instructions, and disable iPhone bookmark syncing in iTunes. Unfortunately, Xmarks doesn’t sync new bookmarks made on your iPhone back to your Mac. Like we said…almost elegant.Next page: Answers Guide continued >>�20. Stay Safe�How can I tell if someone is using my Wi-Fi?�Elementary, my dear Wi-Fi user! The mystery’s solution lies in MAC (Media Access Control) addresses, which are unique codes that identify network devices. Different routers have different ways of showing which addresses (and thus, devices) are accessing your network. If you have an AirPort router, launch AirPort Utility from your Utilities folder, double-click your router’s icon, then click the Advanced icon in the resulting window. Click Logging and Statistics, then Logs and Statistics. In the Wireless Clients section, you’ll see a graph showing the address of each device connecting to your network. The list will include your Mac, the AirPort router itself, and any other computers, iPhones, game consoles, or other devices using your Wi-Fi connection. Next, match the MAC addresses to your network devices. We’ll get you started: your computer’s address can be found in the Network section of System Profiler. When you’re finished, you’ll know the addresses of devices you want on your network, so you can tell when something with a foreign address is using your Wi-Fi. Then the game’s afoot!�21. Sim-plify�I have a 1G iPhone that I want to use as a simple iPod touch, leaving aside the phone features entirely, but I don’t have the original SIM card. What are my options?Your options are slim. Unlike later models, the 1G iPhone requires a SIM card to operate as a basic iPod, even after AT&T service has been terminated or transferred to another phone. You can get a new SIM card from AT&T, but this will require signing up for a new phone service contract. Unfortunately, there’s no way around this limitation besides jailbreaking your iPhone with one of the methods floating around on the internet.�22. Merge Partitions�Is there any way to un-partition a non-boot hard drive in OS 10.6 without wiping the data?You’re in luck. Since 10.5, OS X’s Disk Utility has been able to add and remove partitions from disks without affecting other data on the drive. However, Disk Utility won’t merge data from the deleted partition to another partition on the drive, so back up all your data--especially files on the partition you’ll be removing--before you begin.Once all your data’s securely backed up, launch Disk Utility from your Mac’s Utilities folder, then select the drive in the sidebar (be sure to choose the icon noting the drive’s capacity, not just its name). Click the Partition button, then in the shaded box showing the drive’s Volume Scheme, select the partition you want to remove. Click the minus button below the Volume Scheme chart to remove the partition (don’t worry, it won’t disappear right away). Click and drag other partitions to resize them and fill the empty space that will be left behind by the deleted partition. You can also click the plus button to add a new partition that can also be resized. Click Apply to commit your changes and begin Operation: Un-partition.�23. No Scratching�I just bought a new 21.5” iMac (late 2009 model) and found a serious design flaw: the CD slot has sharp aluminum edges that can inflict permanent, irreversible scratches to valuable CDs. Help!These days, Apple’s really into razor-sharp edges. For example, the unibody MacBooks also famously have sharp edges where users rest their wrists, and those very same sharp edges have made it onto the slot on the side of the iMac where CDs are loaded. Luckily, those sharp edges are just on the outside, not on the internal drive itself. So if you carefully and slowly slide in your CD without touching the outside edges, you may avoid scratching your CD. But here’s a more practical solution: Put electrical tape around the edges of the slot. This isn’t the most beautiful thing to look at, but it’s almost guaranteed to keep scratches at bay. Another option would be to purchase an external CD drive to either use as your primary CD drive or to make copies of your valuable CDs. That way, if a CD gets scratched, at least it’s not the original.�24. Font Fixes�When using Mail, any font that I use in my outgoing email always shows up on recipient PCs as Courier--that archaic, typewriter style font. How can I get my Mac fonts to translate onto PCs?In order for a font to be successfully seen on somebody’s computer, they need to already have that particular font installed on their machine. If your recipient doesn’t have the same exact font as you, their computer will substitute your font with a font that is already installed on their system. This applies to emails, websites, Word documents, almost anything. If maintaining the integrity of fonts is important to you, you’ll need to create PDF files or images and attach them to your outgoing email message.�25. App-Update Errors�When I try to update apps from my iPhone, I get a “Cannot Connect to iTunes Store” error, yet I have no problem downloading new apps, and no problem updating them in iTunes on my computer. What gives?Assuming the problem is reoccurring and not a freaky networking accident, it sounds like your iPhone (or the problematic apps themselves) may be confused about the status of your iTunes account. This could be because a different user has logged into your iPhone, because you have multiple usernames or passwords tied to your iTunes account, or even because your billing information was recently changed on another device. The easiest place to start is by navigating to Settings, tapping Store, and confirming that yours is the currently active account on your iPhone. If it is, try signing out and signing back in with your most recent iTunes account information, then verify that your address and billing information are correct. If the problem persists, the apps may the culprit. Try updating them in iTunes, then deleting them from your iPhone. Reconnect your iPhone to your computer to sync the updated apps back to the phone. If, down the road, these same applications refuse to update from your iPhone again, deleting them from your Mac and re-downloading them from the iTunes Store may fix this.�26. Make Windows Behave�I have various finder windows set to appear in different views depending on their content. But certain windows stubbornly--and randomly--refuse to remember my preferences. Is it a bug, or am I missing a setting?Setting a specific folder to open in a particular view (such as columns, icons, or lists) can make browsing files in the Finder a lot easier. Just open and set each folder to your preferred view, then select View > Show View Options in the menu bar and check the topmost button in the resulting window to force the Finder window to always open in that view. Unfortunately, the Finder has ignored these helpful preferences since the earliest days of OS X. Your stubborn folders aren’t the first!Your folders may be confused by corrupt .DS_Store files, the invisible files created by the Finder to store icon sizes, window backgrounds, and more. System utility apps like TinkerTool and Cocktail can reveal or delete these files for you, or you can use the Terminal to delete them yourself if your UNIX Fu is strong.If those options don’t do the trick, your Mac may think you don’t have permission to reset the view options of certain folders. Some, like the Applications folder, don’t technically “belong” to any user except the system itself, and only the system (also known as the root user) can make permanent changes to these directories. What looks like random stubbornness may be OS X remembering that it’s in charge of these folders, not you.To show your Mac who’s boss, log in as the root user, then set uncooperative folders to the view setting you prefer. Just be careful, and remember to log back into your normal user account and disable root access when the job is done. Moving or deleting the wrong files while logged in as root can have serious consequences for your Mac. Apple explains how to log in as root here.�27. Just Open!�I used to double-click any photo, and it would open in Photoshop. When I installed 10.6, this feature disappeared. Now I have to drop the photos onto the Photoshop icon.Snow Leopard ignores “creator codes,” which changed its file-opening behavior--it’s all about file extensions now. Right-click a JPG, choose Get Info, and under Open With, choose Photoshop, and click Change All. Do this again for PNG, PSD, TIF, and any other photo file types you want Photoshop to get first dibs on.�28. iPads Kill Wi-Fi�When enough of us use iPads on the office Wi-Fi, it can crash the Wi-Fi itself! I’ve heard this is a common problem--is there a fix?You’ve heard right, and it’ll take an OS and/or firmware update from Apple to vanquish this annoying glitch. Until then, know that the issue is caused because an iPad can stop renewing its DHCP lease when it goes to sleep, so if you set your iPad to never sleep (Settings > General > Auto-Lock > Never), you’re good. That’s hardly ideal, and at Mac|Life HQ, we set up an iPad-only Wi-Fi network, which creates a smaller pool of DHCP leases and keeps the main Wi-Fi network safe. Interestingly, iPads are also prone to other Wi-Fi glitches, like sketchy signal strength, frequent drops, and slow speeds. Bizarrely, one of the first things you should do is increase the brightness upward and turn off the Auto Brightness option (Settings > Brightness & Wallpaper). We can only guess that something’s screwy with iPad power management…�29. Mac Pros Are Hot�I just wanted to bring to your attention a widespread, frustrating issue that exists with all 2009 Mac Pros. Whenever you play any audio, the CPU rapidly heats up (core temperatures as high as 90ºC, CPU heat sink 60ºC). This problem exists in 10.5 and 10.6, but does not happen in Windows running in Boot Camp, so it appears to be a Mac OS X bug. And after spending $8,000 on Apple’s top machine, I feel like I have been had.Yes, this seems to be a prevalent problem with the 2009 Mac Pros. Playing any type of audio heats up the Pro precariously close to--but not quite at--dangerous heat levels. If your Mac actually reached dangerous heat levels, it would shut itself down. This increased heat also causes decreased performance. Unfortunately, we don’t have any solutions for you, but we’re publishing your letter in the hopes that greater publicity on this issue will help get a speedy resolution from Apple.Next page: Answers Guide continued >>�30. What a Mess!One of my co-workers spilled juice on his older MacBook Pro, and now the keys are sticky (when pressed down, they don’t pop up right away). What’s the best way to clean up?Sounds nasty! Although this particular spill has long dried, we’ll start these cleanup instructions from the moment right after spillage to make them more widely useful. So: Immediately power down, disconnect the power cord from the MacBook, and remove the battery (if it’s removable). After doing as much as you can with paper or cloth towels, turn the machine over with the lid partly open to allow the liquid to drain, making sure that the laptop doesn’t close all the way. Give it about 72 hours to completely air dry and then take apart the machine to thoroughly clean the innards. The website iFixIt.com has great step-by-step guides to taking the keys off and getting your MacBook back to normal. When dabbing at disassembled keys and other parts, we recommend a bit of gauze lightly dampened with rubbing alcohol.�31. Airport Fizzles�I stream my music from iTunes to an AirPort router, but it frequently cuts out. What can I do?First, make sure your iTunes and AirPort software are up to date. If the problem persists, move your router away from possible sources of interference. Wi-Fi is convenient, but it’s not an exact science. Signals can be impeded by microwaves, wireless phones, thick masonry, and more. If dropouts continue, try changing the channel on which your AirPort broadcasts in the Wireless tab of the AirPort section of AirPort Utility.�32. Family Planning�My wife and I have our own iPhones and iTunes accounts, and we’re adding an iPad to the happy family. Can we sync both iPhones and the iPad (plus our Apple TV) to a single iTunes account, and share our apps on all devices without affecting our current library and future purchases?Bad news first: there’s no way to merge multiple iTunes accounts into one, so your family will have to keep juggling separate accounts and purchases from your iPhones, Apple TV, and bouncing baby iPad. The good news is that apps, like DRM-protected movies and TV shows, can be used on up to five authorized computers and the iDevices that sync to them. Just open iTunes, select Apps in the sidebar, then drag iPhone applications you want to share from iTunes to a networked computer or removable hard drive. Select File > Add to Library in iTunes on the second authorized computer, then choose the exported apps to load them into that computer’s library. These apps won’t retain saved data from the original computer, but otherwise they’ll be fully operational and can be updated normally. Apple TV purchases, however, will still be tethered to one of your computers. But even these files can be synced and transferred to multiple computers and iDevices.Here’s the better news: Home Sharing, introduced in iTunes 9, simplifies this process by allowing users to drag and drop media to shared computers within iTunes. Activate Home Sharing by selecting Advanced > Turn On Home Sharing. Repeat this step on all your computers, entering one iTunes account username and password on each. Then you can drag media from shared libraries in iTunes’ sidebar into a computer’s local library at will. Future purchases can be shared automatically by clicking the Settings button at the bottom of Home Sharing iTunes library, then selecting which media you’d like to share. Once you set up all computers on your network, syncing works automatically, zapping new media off to each machine.�33. Double the Addresses�Why do I have duplicate Contact entries on my iPhone but not on my Mac?Odds are your iPhone has gained multiple groups of contacts after syncing them both wirelessly through MobileMe and through iTunes when you connected your iPhone to your Mac. Whatever the cause, check your iPhone Contact app’s Groups. If you see a group named From My Mac in addition to groups you’ve created in OS X’s Address Book, it’s a sign your iPhone thinks you have two distinct sets of friends.It's hard enough to find the contact you're looking for--who needs duplicate entries?To fix the problem, first back up your Mac’s contact data. Connect your iPhone to iTunes, uncheck Sync Address Book Contacts in the Info tab, then re-sync. If that doesn’t remove the extra contacts, turn off MobileMe contact syncing in Settings on your iPhone, choosing to delete the existing contacts on your phone. Next, turn Contact syncing back on, and choose to merge MobileMe’s data onto your iPhone if asked. Now you should have just one set of contacts shared between your iPhone and Mac. You’ll have half the friends, but half the hassles.�34. Conquer Syncing�What's the most elegant way to sync iTunes libraries between work and home computers?We use SuperSync, a program that lets you sync your iTunes library among multiple computers on local networks or over the Internet. SuperSync’s busy interface can seem a little daunting, but in just a few quick steps, you can start copying music from your crib to your cubicle and back again. Casual Fridays will never be the same.A. Buy the SoftwareSuperSync looks and feels kinda like iTunes, but is a whole different beast.To get started, you’ll need a copy of SuperSync running on both your home and work computers. Two licenses will set you back $24, or you can snag ten for $34 and give one to your manager for Boss’s Day.B. Make the ConnectionsWhen you first launch SuperSync on your home Mac, it loads and displays your iTunes library in an iTunes-alike window organized by genre, artist, and playlist. While SuperSync may look a little like iTunes (and it can even play some unprotected audio files), it’s really a conduit and control panel for syncing, not a jukebox. Your DRM-protected files must still be played by an authorized copy of iTunes, although SuperSync will transfer them just fine.SuperSync can even keep metadata updated across different Macs.If your music collection doesn’t live in your Mac’s Home folder, you can point SuperSync to a library stored on a remote or network drive and share from there. To set up sharing, just check the obvious boxes and enter a password in the application’s Network preferences. While you’re there, you can fine-tune what you sync and how. For instance, you can keep specific media types--all videos, for instance--out of your shared library and pick which metadata changes will be synced back to your home machine. Whether you simply want to copy files or meticulously update their play counts, ratings, and more across your computers, SuperSync has your back.C. Start the SyncTo sync your library, install and launch SuperSync on your work machine, then turn on sharing and connect to your home computer. This is easiest (and fastest) on a local network, but you can sync your music over the internet by manually forwarding ports on your home router, or by using a UPnP (Universal Plug and Play) router and letting SuperSync do the work for you.When the syncing starts, SuperSync's interface gets pretty busy.Once you get both computers talking to each other, you can synchronize your entire library in one go, sync individual files, or transfer albums, artists, and whole genres at once. You can even sync your playlists--both their music files and the lists themselves in the iTunes sidebar. Naturally, files added to iTunes on your work computer can be synced back to your home Mac. Just finish your download in iTunes, then phone home with SuperSync. New files will be noted automatically and can be transferred with a click.�35. Hot Flash�My MacBook Pro has been acting strangely. It will become sluggish, get hot, and the fans will come on at full speed. Activity Monitor shows that a process called “PTMD” is taking over 60 percent of my CPU. How do I prevent PTMD from taking over my Mac?This may not be a common question, but it certainly is a burning one! According to Apple’s Mac OS X Reference Library, PTMD stands for “platform thermal monitor daemon,” and it communicates any OS notifications effecting thermal conditions to your hardware. This daemon is supposed to automatically quit itself when it’s done communicating, but apparently your Mac erroneously thinks that its thermal conditions are continuously changing, so it’s trying to let your hardware continuously know this incorrect information.This seems to be a new problem that has cropped up for some users in Mac OS 10.6.3, so hopefully it will be fixed in a future update to the operating system. In the meantime, you can manually quit out of PTMD in Activity Monitor (launch it from your Utilities folder) whenever it starts acting up. You may also try resetting your Mac’s System Management Controller, which is responsible for thermal management (follow the directions here).�36. It's a RAIDI have Apple’s RAID card in my Mac Pro, and it always pops up this error message: “Write cache disabled due to insufficient battery charge.” But...what is a RAID card, and what should I do?Apple's Mac Pro RAID Card improves RAID performance and reliability.RAID stands for Redundant Array of Independent/Inexpensive Disks, and it’s a tech that lets you combine multiple hard drives so they appear as one. RAIDs can either be mirrored or striped--in the first, each drive is an exact copy (or mirror) of the other drives, so if one fails, you’ll still have all of your data intact on another (known as redundancy). If you configure your drives as a striped RAID, the storage space of all of your drives is added together into one larger drive. This will give you increased performance and increased storage space, but no redundancy unless you’ve configured your RAID with parity handling (which uses a portion of each drive to hold identical copies of data from one of the other drives). RAIDs can be controlled by software like Apple’s Disk Utility or the excellent SoftRAID ($129, softraid.com), or they can be controlled by hardware like your RAID card. The main advantages of a hardware-controlled RAID are increased performance and reliability. With the error message you’re receiving, it sounds like the battery on your RAID card has died, so take it into Apple to get replaced.�37. iPad 2�What upgrades will we see in the next version of the iPad? (We emailed a trio of well-known tech experts for their predictions.)��Daniel LyonsNewsweek"I'd guess the following:» Front-facing camera for videoconferencing» Multitasking (duh, already announced)» Higher-resolution screen» No Flash» Gorgeous ads that will change your life» Unicorn tears"��Christopher NullYahoo! News, Technology"Dual cameras--a front-facing camera for videoconferencing will be huge for opening up a whole new market for the iPad."��Dylan TweneyWired"One of the things most obviously missing from the current iPad is a webcam. This would instantly transform the iPad into a videophone, and its size—just slightly bigger than the human face—would be perfect for face-to-face video chats. It’s also likely that the next iPad will have more memory and a faster processor. If we’re lucky, it might have an HDMI port too, so you can hook it up to a TV to show off photos, videos, and apps. One thing it definitely won’t have, though, is support for Adobe Flash. That door is closed, probably forever."��38. Mac Van Winkle�When I wake my MacBook Pro from sleep, it doesn’t connect to my Wi-Fi. Sometimes it even forgets the Wi-Fi password. How the heck do I get it to remember?First, check out the extensive troubleshooting steps that we gave in Question #2 to see if any of those ideas solve your problem. Beyond that, your problem may be caused by one of the following issues:» Two Wi-Fi networks with the same SSID (wireless network name). For example, do you connect to one wireless router that’s named “Linksys” at work and then another router that’s named “Linksys” at home? If so, your Mac may be trying to apply the password from one router to the other router. Rename one of the wireless networks.» Keychain problems. Launch Keychain Access (in Utilities) and delete any AirPort Network password entries for the wireless networks that are giving you problems.» Preferred Networks problem. Go into your Network System Preference, click on AirPort, then the Advanced button, then the AirPort tab. Delete any unused networks, and drag your current network to the top of the list.» Corrupt preference file. Trash the file located at Macintosh HD/Library/Preferences/SystemConfiguration/com.apple.airport.preferences.plist and restart your Mac.» Security incompatibilities. Try changing the type of wireless security on your router (for example, WPA instead of WEP).» Wireless interference. Turn on interference robustness on your router or change the wireless channel.» Your system may need a general maintenance. Run Disk Warrior on your machine, repair permissions with Disk Utility, empty the caches, and run the UNIX maintenance scripts with Cocktail.�39. Style Manual�What exactly does Steve wear on a daily basis?We asked our team of fashion experts, and they said, “The same dang thing no matter what.” So we made them stalk the streets of Cupertino and watch hours of keynote footage to bring you the scoop on Steve’s sartorial secrets. That’ll show ’em.Next page: Answers Guide continued >>�40. Sad Mac�My iMac flat-out freezes when I try to wake it from sleep. I ran DiskTools Pro, which verified and repaired my hard drive, but it still hangs after waking from sleep.This is often a symptom of a failing graphics card or a failing logic board inside your Mac, in which case you would need to take your Mac into an Apple Authorized Service Provider for repair. However, before assuming the worst, you can perform a series of basic troubleshooting steps to rule out other variables that may be causing this symptom.» External devices: When your Mac fails to wake from sleep, try unplugging any external hard drives or peripherals to see if doing so makes your Mac suddenly wake from sleep. If so, those external devices may be to blame. » RAM: You may also have bad RAM inside your machine. You can try to pinpoint bad RAM by either removing one of your RAM chips and see if the problem continues, or by running the Apple Hardware Test to see if it can identify any bad RAM. To run the Apple Hardware Test, take a look at the DVDs that came with your Mac; one of them will say that the Apple Hardware Test is on it. Insert that DVD and restart your Mac while holding down the D key on your keyboard. » Reset your Mac’s System Management Controller (get instructions here).Next, try to rule out the software problems: » Trash the following files and then restart your Mac: Macintosh HD/Library/Preferences/SystemConfiguration/com.apple.AutoWake.plist and Macintosh HD/Library/Preferences/SystemConfiguration/com.apple.PowerManagement.plist » Reboot your Mac in single-user mode and run fsck (file system check)--get instructions here. » Back up your Mac, then erase and install Mac OS X.If all of these steps fail, it's time, sadly, to bring your Mac into an Apple Authorized Service Provider.�41. Stop Time�When Time Machine is running, my Mac virtually comes to a stop. What is happening, and what should I do?Any time an application such as Time Machine is actively reading or writing to a hard drive, you may notice a tiny bit of a speed loss if you’re also trying to access your hard drive as well because the read/write heads take time to physically move to different locations on the hard drive platter.However, the key phrase is “a tiny bit of a speed loss,” meaning that the speed loss should be negligible to most computer users. Time Machine is designed to be fast and extremely lightweight, so if your computer is actually coming to a standstill, then something else is going on. The best way to troubleshoot this is by eliminating variables. First, make sure that you do not have any virus software scanning your backup drive. This is a known factor that could slow down your Time Machine backups to a crawl and that may affect your computer’s overall speed as well.Then, eliminate the possibility that your backup drive has a hardware problem by swapping it out with a different backup drive. If you don’t have another drive handy, a utility such as Drive Genius ($99, prosofteng.com) or Disk Warrior ($99, alsoft.com) can help you sniff out failing hard drives. Your backup drive must also be partitioned properly, as explained at tinyurl.com/3zne68.Next, use a different backup program like ChronoSync to see if the slowdowns continue. If they do, ChronoSync will let you see which file is actively being backed up while the problem is happening. It could indicate a problem with that particular file or with your internal hard drive.Other than that, you can try some general tips to speed up your Mac overall: Upgrade from Leopard to Snow Leopard; purchase faster internal and external drives (7200 RPM or SSD); use a faster connection interface (eSATA or FireWire 800); add more RAM to your Mac; and turn off hard disk sleep in the Energy Saver System Preference (this last one has a huge impact if your hard drive is powered via USB only and has no separate AC power).�42. Display Despair�Why has Apple used so many display interfaces recently, and is the current Mini DisplayPort standard the best tech for the job?Mini DisplayPort meets VGA with this adapter.Apple’s flirtation with different video interfaces makes it seem like a puppet of the International Dongle Cartel, but it’s really all about doing more with ever-shrinking video ports. That includes today’s Mini DisplayPort, which can carry video and audio and connects to VGA, DVI, or HDMI displays at resolutions up to 2560x1600. We’re not sure if that makes it the best technology, but if it lets us carry just one small adapter that works on both MacBooks and iMacs, we’re happy.�43. Feelin' Social�Does Apple have a Twitter account or Facebook page of any sort whatsoever?YouTube has your favorite Apple commercials.Steve may be cool with answering emails, but the company isn’t too keen on Twitter. There is no official Apple Twitter account. Facebook is a bit more complicated. While Apple hasn’t set up an official company page, it has created an App Store Facebook page: facebook.com/AppStore. Our preferred destination, though, is the Apple YouTube channel, which lets us check out all of our favorite Apple commercials: youtube.com/apple.�44. Feelin' Blu�When will Apple include USB 3.0 and Blu-ray in Macs? What’s taking so long?USB 3.0 gear is already trickling onto the market, so it’s probably just a matter of time before the first computers sporting the blazing new standard roll out of Cupertino. Unfortunately, Blu-ray is another story. Apple’s interest in promoting its HD iTunes movie downloads and Steve’s declaration that bringing Blu-ray to the Mac is “a bag of hurt” don’t bode well for Blu’s chances on the Mac.�45. Photo Downloads�There seems to be no way to download my photos from my iPhone directly to my Mac without using iPhoto. Even then, I have to drill down through some crazy iPhoto directories in the Finder just to copy the photos somewhere else. Can’t I just pull these photos off my iPhone and put them wherever I want?Any photos that are in iPhoto can be easily and quickly copied somewhere else on your Mac simply by dragging and dropping them out of iPhoto. For even more control over the size, format, and name of your photos, use the File > Export command in iPhoto. You don’t need to--and you really shouldn’t--be drilling down into any iPhoto directories on your Mac.Now, onto your next question of bypassing iPhoto altogether. In Mac OS 10.6, the Image Capture application gives you a significant amount of control over what happens when you connect your iPhone. If you have multiple cameras or iPhones, Image Capture even lets you set different preferences for each individual camera.Image Capture is the place to go to directly download photos from your cameras or to set what happens whenever you connect your cameras.You could have your iPhone launch Image Capture itself, which lets you manually download your photos into the directories of your choice and then delete those photos from the iPhone. You could have your iPhone launch Preview, which lets you import iPhone photos from the File menu. You could have your iPhone run an AppleScript.But perhaps best of all, your iPhone could launch AutoImporter, a hidden application that automatically imports photos to the directory of your choice, without you intervening at all. It’s located at Macintosh HD/System/Library/Image Capture/Support/Application/AutoImporter, and you can set this application’s preferences by choosing AutoImporter > Preferences.�46. Tame MobileMe�I have four Apple devices: two MacBooks, an iPhone, and an iPad. It would be wonderful if MobileMe would do its job and sync all of my calendar and contact information, but I continually have glitches. One of the devices will often stop syncing, and then I have to wipe out data and start all over again. Is there any way to alleviate these problems?We’ve heard from an Apple support representative that syncing problems with MobileMe are very common because the MobileMe servers are not yet robust enough to handle more than 1,000 synchronizations before everything needs to be reset from scratch again. While 1,000 synchronizations might sound like a lot, consider that a sync takes place every single time you make a change to a contact or a calendar. The good news, however, is that this same representative told us that Apple is aware of its MobileMe syncing shortcomings and is continuously working to increase the competency of its servers.In the meantime, if you want to stick with MobileMe syncing, your best bet for solving the glitches you’re experiencing would be to follow our extensive guide from our November 2009 issue (or find it online here--scroll down to #37) on how to reset your MobileMe syncing from scratch on all of your devices.Alternatively, you may want to ditch MobileMe altogether and explore alternatives such as the web-based calendaring and contact solutions from Google, which can synchronize to your iPhone and iPad using Google Sync (google.com/mobile/sync). On your Mac, you can synchronize to Google using Spanning Sync ($25 for one year, spanningsync.com) or use the built-in (but more limited) syncing tools within Snow Leopard’s Address Book and iCal.If you have an extra Mac that you can use as a server machine, you can even take syncing into your own hands by using a product like Apple’s Snow Leopard Server ($499, apple.com) or the outstanding Kerio Connect ($540, kerio.com).�47. The Other Team�I’m running Windows 7 on my Mac using Boot Camp. How do I maintain my computer so both the Mac and Windows platforms stay healthy? And how can I make a clone of my computer that captures both?For tips on how to keep your Windows 7 partition healthy, you’ll want to turn to our sister magazine Maximum PC (this is a good place to start), where you’ll find the experts on all things PC-related. Although conventional wisdom about PCs dictates that you’ll want to defragment your Windows hard drive regularly and immediately install antivirus software on your Windows partition, those are two things that Mac users are not required to do.Your Mac will continue to maintain its health as long as all those hundreds of thousands of Windows viruses can’t reach your Mac files from within the Windows 7 environment. And they won’t be able to since Boot Camp only allows you to read your Mac partition but not write to it.If you gotta run Windows 7, Boot Camp can get it done on your Mac.However, if you install a program like MacDrive 8 ($49, mediafour.com), you’ll have full read and write access to your Mac partition...and so will all those Windows viruses. So be doubly sure to have antivirus software on your PC side.To clone your entire computer, you’ll need to make two clones: one for your Mac partition and one for your Windows partition. For the Mac partition, use a tool like SuperDuper ($28, shirt-pocket.com) or Carbon Copy Cloner (donations requested, bombich.com). For your Windows partition, we recommend Winclone (donations requested, twocanoes.com).�48. Log Me OutMy iMac has separate user accounts for my wife and me, plus a Guest Account for when we have parties and people are drawn to the 27-inch screen to play. Can the Mac automatically return to the login screen after some period of inactivity? I don’t want guests to have access to our accounts, and I don’t want my wife to have to remember to log out when she’s finished. I just want it to go back to the login screen to force the next person to log in as a user or guest.No problem--head to System Preferences > Security and check the box for Log Out After X Minutes of Activity, setting X to be any number you like. While you’re there, make sure Disable Automatic Login is checked too. That way, the login screen always appears when you start up, instead of a default administrator account.The auto-logout option is in System Preferences > Security.It’s also easy to lock down the Guest Account with System Preferences > Parental Controls, which lets you select which applications will be available. By default any files in a Guest Account’s Home folder are deleted when they log out, but you could park an alias in the Dock to a shared folder on your hard drive, called, say, “Save Stuff Here.” While you’re sprucing up the Dock, add some big, pretty icons for party-startin’ apps like Photo Booth and Camera Bag.Set up a Guest Account with System Preferences > Accounts, then manage--or spy on--it with Parental Controls.�49. Silence�How do I disable voice control on my iPhone 3GS? I never use it, and it's annoying when it's in my pocket and accidentally activates.Good news: You can shut off Voice Control dialing. Bad news: Voice Control everything else stays on. To shut down Voice Control dialing, you need to turn on the Passcode Lock option for your iPhone. To do this and turn off Voice Control Dialing, navigate to Settings > General > Passcode Lock. Once you turn on Passcode Lock, you can turn off Voice Dial.�50. Behind the Black Shirt�What does it take to become a Genius Bar technician?There are fewer great occupations in life than working at the Genius Bar. Think about it: When someone asks you what you do for a living, you get to tell them that you’re a Genius. On top of that, you get to manhandle Apple computers all day long, dealing with situations like figuring out what in the heck is going on with a MacBook that a carpenter impaled with his drill (remember to tell him it’s no longer under warranty). Check out our handy chart to see what it takes to become a Genius Bar employee.�A. Get Smart!�First things first: You gotta have plenty of knowledge about past and present Apple products. Geniuses must know hardware ranging across entire generations of Apple products, as well as software offered for all of the latest operating systems. After all, you never know what to expect when you work at the bar. For all you know, a customer might bring in their Performa 460 and ask you to transfer their hard drive data to one of those newfangled Mac Pros.�B. Be Happy--and Discreet�Employees at the Apple Store must be like employees at Disneyland--you’re in the Happiest Place on Earth, so smile…and keep your lips zipped tight about any advance knowledge of upcoming Apple products you might have. Or else.�C. Magic Hands�Before you can get your hands on customers’ gear, you need to get trained. A lot. Applying to be a Genius begins with a battery of tech questions--and we’re not talking the ins and outs of GarageBand, either. Applicants are expected to have deep knowledge about how to diagnose and fix serious hardware and software issues--after all, most of their job involves coping with damaged or seriously broken gear. Survive that hurdle, and it’s off to Cupertino for four weeks of sessions that include acquiring three Apple certifications (OS, Desktop, and Portable) and practice time with fake customers who are really good at being a pain in your backside. After that, the apprenticeship continues in a real live Apple Store for as much as another month before you become true blue Genius material.�D. Black is Boss�The shirt color is an essential part of working in the Apple store. The shirt depicts what department you work in and makes it so that customers know who exactly the Geniuses are who can help them with their waterlogged iPhone.�E. Load-Bearing�Can you diagnose a problem and solve it within 15 minutes? The Geniuses at the Bar can. Appointments taken at the back of the store are only supposed to take as long as it takes to get you halfway through your favorite sitcom, which ensures that even stores with heavy traffic volumes have a chance to help everyone out.
★ 4

The first thing you notice is that the iPhone 4 feels smaller in hand — the decrease in width, even more so than thickness, is quite noticeable. It feels tight. Then you turn it on, and you see the screen. Apple seems very confident about the precise size and dimensions of the iPhone display: 3.5 inches, with a 3:2 aspect ratio. Not 3 inches. Not 4 inches. In fact, Apple seems very confident regarding everything it decided for the original 2007 iPhone. There are no new buttons, or even moved buttons. The Retina Display is emblematic of the iPhone 4 as a whole, both hardware and software: the same fundamental idea as the original iPhone, but clarified. It hasn’t really changed so much as improved — like the same picture in increasingly sharper focus. As I wrote after examining Apple’s iPhone 4 demo units after the WWDC keynote, the Retina Display’s overall effect is like that of high-end glossy magazine print — except that it updates live. It’s living breathing print. I don’t recall ever having seen motion graphics of this resolution, anywhere. And (again as noted previously) it’s more than just the pixel resolution — it’s that the LCD is so much closer to the surface of the glass. Like pixels on glass rather than pixels under glass. This is the result of a new manufacturing process Apple has pioneered. No other company gives a shit about things like this. The iPhone 4 feels like a major step toward an idealized iPhone form factor. What defines the iPhone, physically, is the 3.5-inch diagonal screen. The iPhone 4, in terms of width, seems about as narrow as you could possibly want it to be without reducing the size of the display itself. There’s just enough of a bezel around the sides to avoid inadvertent touches from fingers holding the phone by the edge. My older iPhones now feel swollen along their rounded edges. And yet somehow, despite making the form factor noticeably smaller, Apple made room internally for the battery to be bigger. In my review of the iPhone 3G two years ago, I wrote: The home button on the 3G seems to require a more forceful push. The clickiness of my original iPhone’s home button is better. On the other hand, the clickiness of the 3G’s volume and sleep buttons is better. Apple sometimes seems to be the lone consumer electronics company that pays any attention at all to the tactile response of buttons. The iPhone 4’s buttons are improved all around. The Home button restores the clickiness of the original iPhone’s. The new volume buttons, silence toggle, and power button all have a better feel than ever before. Apple is so good at making buttons, it’s almost enough to make one wish they made button-laden devices. The overall build quality seems impossibly good. The iPhone 4 is beautiful to behold and feels like a valuable artifact. It’s like a love letter to Dieter Rams. The Flat Sides The flat sides make it feel much more like a real camera — a decidedly thin camera, but a camera nonetheless — while taking pictures. This improvement is equally noticeable when holding the camera horizontally for any reason — like, say, to watch video. When you’re holding a phone vertically, you’re typically cupping it in the palm of one hand. But when holding a phone horizontally, you typically pinch it between your forefinger and thumb. The iPhone 4’s flat sides make this grip far more secure. Performance The iPhone 4 is definitely faster than the 3GS, but it doesn’t feel to me as though the difference is as noticeable as last year’s leap from the 3G to 3GS. This video on YouTube, which compares the startup time for Plants vs. Zombies on an iPhone 4, iPhone 3GS, and original iPhone, feels exactly right to me: the 4 is noticeably faster than the 3GS, which in turn is way faster than the original iPhone (and the 3G, which performance-wise was nearly identical to the original). The big win for Apple’s A4 system-on-a-chip, I suspect, is not raw performance (even though it is faster), but rather performance-per-watt. It’s an even better balance between speed and power consumption. And, on a related point, the A4 system is physically smaller, which has enabled Apple to reduce the size of the iPhone form factor and still include a bigger battery. Battery life seems a tad better on the iPhone 4 than the 3GS, which is saying something, given that the CPU is faster and the Retina Display packs four times as many pixels, is brighter, and offers a better contrast ratio. Typing on the iPhone 4 keyboard seems better than ever. The increase in performance has made the iPhone 4 more responsive to touch events, and for me this is most evident while using the keyboard. The increase in RAM from 256 to 512 MB is, no surprise, welcome. More web pages remain in memory in MobileSafari, and more apps remain resident in memory for fast app switching. The combination of more RAM and iOS 4’s new fast app switching makes the process of switching between a handful of apps feel like an all-new experience compared to older iPhones running OS 3. The Glass Back Both aesthetically and tactilely, the iPhone 4’s glass back is very pleasing. It has a 2001-monolith-like symmetry. But as a heavy iPhone user since day one, I’m finding it slightly disconcerting. I’ve always carried my iPhone the same way: front right pants pocket, with the glass toward my body, so that if my leg hits something or something hits my leg, the back of the iPhone would take the impact, not the glass. Now it’s glass on both sides, and what keeps happening is that I reach into my pocket to take it out, my fingers feel the smooth glass facing out, and I think, “Shit, I pocketed my iPhone wrong last time.” I’ll get used to it shortly, I suppose, but there’s really no way to distinguish the front from the back by touch other than to find the Home button or speaker. And, for obvious reasons, the glass back raises concerns about the iPhone 4’s droppability. With previous iPhones, it was liking dropping a piece of buttered toast — there was a lucky and unlucky side on which it could land. With the iPhone 4, it’s like dropping a piece of toast that’s been buttered on both sides. FaceTime I don’t really talk on the phone that much, but I’ve had fun trying out FaceTime with a few iPhone 4-enabled friends. It truly is delightfully easy to initiate, whether by starting with a voice call or not. The video quality is far smoother than anything I’ve ever gotten using Skype or over AIM with iChat — better resolution, far fewer compression artifacts, and almost no pauses or lag. It’s early in the game, but so far FaceTime seems best-of-breed technically. Audio quality over FaceTime is excellent. This is particularly noticeable with calls that start using voice. The difference is so stark that it makes me wish FaceTime could kick in for audio-only calls between FaceTime-capable phones. AT&T should be ashamed. Portrait orientation looks perfectly natural for FaceTime, for the obvious reason that it frames the face like — duh — a portrait. When you initiate a FaceTime call directly — by clicking the “FaceTime” button on a contact — you get an iChat-sounding “ringer” sound while waiting for the recipient to accept the call. If the recipient is not available for FaceTime (e.g. if their device is not currently connected to Wi-Fi), they will get a “missed FaceTime” notification pretty much just like what you get when you miss a phone call. This includes a notification alert on the lock screen, and an increase to the number in the Phone app’s red badge. Voicemail would be great for these missed FaceTime-only calls, but it’s not there. (“Facemail”?) When you switch to the home screen or another app during a FaceTime call, the video pauses, but the audio continues. Once you switch a call to FaceTime, you can’t switch back to voice-only, but switching to another app while the call continues effectively turns FaceTime into voice-only. That FaceTime goes through the Phone app, rather than a dedicated FaceTime app, makes me wonder what Apple will do if I’m right that this year’s upcoming new iPod Touches will be FaceTime-capable. My guess is that it’ll be sort of like with the iPhone’s “iPod” app, which on the iPod Touch is split into separate Music and Video apps: on the iPhone, FaceTime is subsumed by the Phone app, but on the iPod Touch, it could be its own standalone app. It’s no surprise that FaceTime, not the Retina Display, is apparently going to be the centerpiece of Apple’s TV ads for the iPhone 4. It is instantly compelling. It’s also the sort of thing that drives critics of Apple products nuts. “Look at these stupid people who think Apple invented video chat, or even mobile video chat.” Right? What they’re overlooking, and will always overlook, is the value of the “It just works” factor. Normal people aren’t just going to use FaceTime — they’re going to love it. And if it really takes off, it’ll turn FaceTime into a de facto social network. People will buy iPhone 4’s (or other future FaceTime devices) because two or more of their friends have them and they feel like they’re missing out. Mark these words: FaceTime goes down as one of the most important things Apple has ever introduced. Helvetica Neue It’s a subtle change, but Apple has changed the system font for the iPhone 4, from Helvetica to Helvetica Neue. The change is specific to the iPhone 4 hardware (or more specifically, the Retina Display), not iOS 4. On older iPhone hardware, iOS 4 still uses Helvetica as the system font. If you think it’s hard to tell Helvetica apart from Arial, this one’s going to shoot right over your head. Helvetica Neue isn’t so much a different typeface as a “reworked” version of the same face. Here’s an overview of Helvetica’s history from U&LC. (And a pronunciation thread on Typophile.) Says my friend and fellow Helvetica aficionado Mike Monteiro,1 “In comparison to Helvetica Neue, Helvetica looks ungainly. It’s 95 percent there. Neue took it the other 5 percent.” In general, where Helvetica Neue differs from regular Helvetica, its glyphs are slightly wider and rounder. The most telling difference, to my eyes, is the uppercase bold M: A good place to spot the difference, side-by-side with an older iPhone or iPod Touch, is the “AM/PM” in the status bar. On the iPhone 4, it’s clearly Helvetica Neue (with the wider M), and on an iPhone 3GS running iOS 4.0, it is regular Helvetica. Aesthetically, this change is a win. Helvetica is a great typeface; long-time DF readers know I’m a huge fan of it, and the choice to use it for the iPhone’s system font is one of my favorite decisions in Apple history. But Helvetica Neue, subtle though its differences are, is a nice improvement. It is a more Helvetica-y Helvetica. Why change only on the iPhone 4, though? I suspect it’s because Apple’s digital version of Helvetica is better hinted for on-screen rasterization than Apple’s Helvetica Neue, which makes it look slightly sturdier on the relatively crude pre-Retina Display iPhone screen. I.e., Helvetica looks better than Helvetica Neue on older iPhones, but Helvetica Neue looks better on the truly-print-caliber Retina Display. In the old days, there was print (high resolution) and screen (low resolution), and a wide resolution gap between them. The iPhone, and devices with similar pixel density, introduced a sort of middle ground — many print fonts that never looked good on screens before looked good on the iPhone. The iPhone 4, however, offers type rendering that is legitimately print quality. That Apple pays so much attention to the details as to pick a different version of Helvetica for different classes of displays is emblematic of what makes the iPhone the iPhone — software and hardware that are designed in tandem as parts of a single whole. Helvetica Neue’s Missing Italics There is, however, one problem with Helvetica Neue in iOS 4.0: it doesn’t include italics. You can see this for yourself on this web page I’ve created that specifies Helvetica and Helvetica Neue alongside each other, including spans of bold, italic, and bold italics. Here’s how that test page renders in the following browsers: Safari 5 on Mac OS X 10.6.4 iPad running iOS 3.2 iPhone 3GS running iOS 4.0 iPhone 4 running iOS 4.0 It renders correctly on the Mac and iPad, but on both iPhones, the italic and bold italic variants of Helvetica Neue are not available, and render as non-italic. I can only assume this is an oversight on Apple’s part. It affects iPhone developers who use the italic system font in their applications — in all previous versions of iOS (née iPhone OS), [UIFont italicSystemFontOfSize:] returned an italic font; in iOS 4.0 it does not. The iPhone’s OS has long included several non-italic weights of Helvetica Neue. The iPad’s OS (version 3.2) was the first to include the italics. But iOS 4 only includes the same non-italic weights of Helvetica Neue from OS 3.1 and earlier. (Yet another sign of the divergence between the iPad’s and iPhone’s software.)2 I’ve filed a radar on the issue, requesting that Apple add the italic weights of Helvetica Neue to a near-future iOS update. The iPhone should include all the same fonts as the iPad. (Those of you with Apple developer accounts who agree should file duplicate radars.) Camera I thought last year’s 3GS provided a nice improvement to the iPhone camera, with superior still photos and the addition of video. The new (primary) camera in the iPhone 4 is a bigger improvement. Still photos are of the quality of a low-end dedicated point-and-shoot camera, and the 720p video is surprisingly good. Here are a handful of stills and a video I took over the weekend — none of them post-processed in any way. The iPhone 4 adds a flash to the main camera. I suppose that’s nice, for when you absolutely can’t get a decent exposure in low light without it, but the new camera is sensitive enough that you can take pretty good photos in relatively low light without it. I’ve turned the flash on mine off, and don’t expect to turn it on more than a handful of times. Is the video quality just as good as a dedicated 720p video camera like the Flip HD? I say yes. And at the very least, it is very close. Most impressively, video shot with the iPhone 4 doesn’t seem to suffer from any sort of lag or stuttering, even while panning or walking around. Playback, needless to say, is silky smooth. More importantly, Flip-class cameras don’t offer online connectivity, and don’t offer on-device editing like the iPhone 4 does with iMovie. Flip’s not dead yet, because you can get an HD Flip for about $120. One can imagine sending a class of six-graders out armed with a few school-owned Flips; that’s not going to happen with $499 iPhones. But my guess is that we’re going to see a similar camera in this year’s new $299 iPod Touch, which will be next year’s $199 iPod Touch. I think Apple is going to be able to get the price on such an iPod Touch below $200 before Cisco is going to create iMovie-like editing software for the Flip. It’s hard to overstate just how many wildly variant devices the iPhone and iPod Touch compete with. Phones and handheld audio/video players, yes, obviously. But now also cameras and handheld game consoles. It’s an old adage that the best camera is the one you have with you. It’s getting to the point now where the iPhone camera isn’t just good because it’s with you, but good because it’s actually pretty good. The Reception and Proximity Sensor Problems There are two widely-reported problems with the iPhone 4. First is the issue surrounding 3G reception and hand placement on the device. There’s no doubt that this is an issue for many — but I think a minority — of iPhone 4 owners. I haven’t been able to duplicate the problem on mine, though. Sometimes, but rarely, I can make it drop a single bar, but I can’t duplicate the drop to “No Signal” that many others can. Best as I can tell, based on the reports I’ve read, including many emails from DF readers, the problem is multivariate. It definitely seems related to signal coverage (or cell tower proximity, or something like that). I’ve received many emails (and a few tweets) from DF readers who can reproduce the problem at will in one location, but can’t in another. Not much help, though, when the problematic location is, say, your home or workplace. But I’ve also heard from a few readers with fellow iPhone 4-owning friends and colleagues, who’ve been able to test several units side-by-side. Some iPhone 4 units seem more susceptible to the problem than others — which makes me question whether this is something a software update can address. I think it’s like a combination of software and manufacturing. The other issue regards the proximity sensor — the sensor which turns off the touchscreen when you hold the phone to your head for a call. The proximity sensor on the iPhone 4 seems far more sensitive than on previous iPhones, such that minor movements away from your head during a call re-enable the touchscreen, which then leads to your cheek inadvertently engaging the Mute or End Call buttons. Here’s a description of the problem at EverythingiCafe; and here’s a 24-page (!) thread about it on Apple’s discussion forum. This problem, I have seen myself. My cheek invoked the End Call button during a call yesterday, something that I don’t recall ever having happened in the three years I’ve been using iPhones. Garrett Murray is afflicted by both these problems. It’ll be interesting to see whether Apple is able to address either or both of these problems via a software update. And, if so, when? The iPad was released in April and still hasn’t seen a single software update. (Perhaps the iPad is an exception, and Apple has decided against a 3.2.1 iPad update to devote all of its iPad OS development time on iOS 4.1.) The proximity sensor issue strikes me as more likely to be fixable via software. As for the reception issues, I can see this playing out three ways: Best case: It’s fixable, or at least improvable, via software changes alone. OK case: It’s a manufacturing issue that Apple can address going forward, with future production runs. Apple has sold a lot of iPhone 4’s already, but most of the iPhone 4’s they’ll eventually sell haven’t yet been made. They might take a small hit on exchanges from existing iPhone 4 users who are seeing the problem. Worst case: It’s inherent to the design of the iPhone 4’s novel external antennas, and all iPhone 4 units will be susceptible to the problem. As I stated before, some people seeing the problem can’t reproduce it (or at least see lower amounts of signal loss) when they try using a different iPhone 4 unit in the same location. That suggests it’s fixable, but perhaps only in manufacturing, not in software for existing units. And even in the worst case scenario, it only seems to be a problem when holding the phone in certain ways while in areas of marginal signal strength. That’s not to pass the blame from Apple to AT&T, but only to say it’s far from catastrophic. It may wind up being more of a publicity problem than a technical one. At the very least it isn’t going to help the iPhone’s perception as a great device but weak phone. Monteiro uses Helvetica Neue in this excellent series of paintings.�↩ Also goes to show that iOS developers should be specifying the font for UI elements via API calls for the “system font”, rather than hard-coding for “Helvetica”. But according to the Apple’s iOS 4.0 release notes, “References to the Helvetica font in nib files will be decoded as the system font on these newer devices.” That said, I’ve noticed a few spots in iOS 4 where you still see Helvetica rather than Helvetica Neue; e.g. the “All Contacts” list in the Contacts and Phone apps, and the Phone app’s Recent calls list. (The Phone app’s Favorites list, however, uses Helvetica Neue.)�↩
★ The iPad

Back in December, here’s how I concluded my piece on what I expected from Apple’s then-still-unannounced tablet: If you’re thinking The Tablet is just a big iPhone, or just Apple’s take on the e-reader, or just a media player, or just anything, I say you’re thinking too small — the equivalent of thinking that the iPhone was going to be just a click wheel iPod that made phone calls. I think The Tablet is nothing short of Apple’s reconception of personal computing. After the iPad was announced, I got two types of emails from readers. The first group saying they were disappointed, because they had been hoping I was right that The Tablet would be Apple’s reconception of personal computing. The second group wrote to tell me how excited they were because I was right that The Tablet would be Apple’s reconception of personal computing. Count me in with the second group. Apple hasn’t thought of everything with iPad, but what they’ve thought about, they’ve thought about very deeply. I got mine Saturday morning, and I’ve been using it since — or at least as often as I could get it away from my son. Here are my thoughts. The Big Picture The whole thing feels fast fast fast. The only thing that feels slow overall, so far, is web page rendering. Not because it’s slower than the iPhone — it’s not, it’s definitely much faster — but because it’s so much slower than my MacBook Pro. It’s easy to forget on modern PC-class hardware just how computationally expensive HTML rendering is. The funny thing is, the iPad, in raw CPU terms, is a far slower machine than a modern Mac. But the iPad is running a lightweight OS and lightweight apps. It’s like a slower runner with a lighter backpack who can win a race against a faster runner wearing a heavier backpack. Thus, many of the things you do are faster, or at least feel faster (which is what matters), on the iPad than the Mac. Like, for example, launching applications. The built-in apps, and many of the third-party apps I’ve been using the most, are ready to use within a moment of launching them. (Games tend not to load instantly, but that’s true on high-power consoles like Xbox and PS3, too.) There’s something fundamentally strange about how fast the iPad feels considering how underpowered it is versus a modern PC or Mac. How can a computer with so much less CPU speed feel faster? What Apple has done is re-think several fundamental aspects. The iPad was designed from the ground up with a different set of priorities. I think Tim Bray summarizes it well: For a 1Ghz device with limited memory, the iPad is unreasonably fast. I suspect this accounts for a whole bunch of the “Wow!” reaction the iPad obviously provokes. Since there’s no free lunch, I think it’s really important that we understand what they sacrificed to get that performance. My bet would be on some combination of windowing and virtual memory. I tend to work on lots of things at once, but in fact I look at things in rapid succession, my eyes can really only focus on one thing at one time. Given sufficiently fast switching, maybe we all ought to be getting less WIMPy. The iPad (and iPhone OS across all devices) does indeed lack virtual memory. The only memory is honest-to-god RAM. RAM is fast, virtual memory is slow. The tradeoff is that without virtual memory, the iPad can do far less at once, but what it does do is never going to require hitting virtual memory. Without a windowing system, drawing is simpler and faster. Apple has made other significantly different tradeoffs as well. Battery life on the iPad is simply stunning. Reviewers across the board are getting real-life results that beat Apple’s promise of 10 hours of battery life. This is a function both of software (which does less and works hard to keep the CPU from drawing power while the iPad is being used) and hardware — iFixit’s teardown shows that, internally, the iPad looks more like a battery with a computer than a computer with a battery. The iPad, so far, never gets warm. Browse a bunch of web sites. Play some video. Play a game. It still feels as cool to the touch as when it’s turned off. It is also dead quiet — no fan, no humming, nada. This is the future of computing. The iPad was designed with an entirely different set of priorities than Macs or PCs. Someone may well produce a worthy iPad rival in the next year, but it’s not going to be something like HP’s Slate that runs Windows 7, an operating system that epitomizes the traditional set of computer design priorities. The iPad is also eminently affordable. $500 for this thing seems hard to believe. I wouldn’t hesitate to recommend it at double the price. But clearly there were tradeoffs involved to hit this price point. Build quality is not one — the thing feels perfect in hand. But it only has 256 MB of RAM — perhaps the single biggest hardware weakness of the device (see the section on Safari below). It is super high-quality, but clearly designed for the mass market. Anyone who thinks Apple only makes high-priced products has completely lost sense of reality. “Affordable luxury” is the sweet spot for mass market success today, and Apple keeps shooting bulls eyes. In fact, the only thing that makes my heart ache regarding the iPad is when I start imagining a hypothetical Pro model — imagine what Apple could put in an iPad that cost as much as a MacBook Pro. (My dream iPad Pro: double the display’s pixel resolution and include a gigabyte or two of RAM.) Affordability presents itself in other ways, too. Nothing is included in the box other than the power adaptor. The dock and case are separate SKUs, and it doesn’t even come with headphones. It’s like buying a Honda, not an Acura — the base model is not “well-equipped”. $500 is affordable but not cheap, and the iPad does not feel cheap in any regard. The build quality is outstanding. The brushed aluminum back makes my plastic iPhone 3GS feel cheap. The iPad takes more cues from the current iMacs than it does from the iPhone. The seam between the glass and the aluminum is nearly perfect. It’s just one piece of aluminum and a piece of glass — there is no superfluous chrome bezel between the glass and the backing as there is on all iPhones and iPod Touches to date. Even without turning it on it looks and feels a step beyond the iPhones and iPod Touches we’ve seen to date. The Killer App One thing that’s making it hard for some people to grasp the purpose of the iPad is that no one has an answer to what precisely it is for. This was not so for the iPhone. The answer to the question of what the original 2007 iPhone was meant for was right there at the bottom of the iPhone home screen, in the “dock”: phone, email, web, music and video. The other apps were icing on the cake. The four apps in the dock were what Apple designed the iPhone to do. The iPad also has a “dock” on the home screen, and the default apps in that dock are clearly important: Safari, Mail, Photos, iPod (which, on the iPad, is only for audio). But some are treating the iPad as, fundamentally, an e-reader. Others as a gaming device. Others as a movie player. None of those things are represented in the iPad’s default dock apps. The truth is that the App Store is the killer app. The iPad is meant for anything that can be represented on a 10-inch color touchscreen. Back in January when we were playing the “What’s Apple going to name the tablet?” game, my favorite, by far, was “Canvas”. I’m not saying here that Canvas would have been a better name than iPad, but the word conveys perfectly what the iPad is. Adam Engst captured this: The iPad becomes the app you’re using. That’s part of the magic. The hardware is so understated - it’s just a screen, really - and because you manipulate objects and interface elements so smoothly and directly on the screen, the fact that you’re using an iPad falls away. You’re using the app, whatever it may be, and while you’re doing so, the iPad is that app. Switch to another app and the iPad becomes that app. If that’s not magic, I don’t know what is. As did Cultured Code’s Jürgen Schweizer: Steve Jobs said about the iPod that “it is all about the music”. With the iPad, Apple has done the same for personal computing as it has done before with the iPod: it made technology go away. But if the device is gone, and the operating system is gone, what is left? The iPad is an empty canvas that invites us to imagine what is possible. It inspires our imagination and it makes us want to create, because never before were we able to create software that was so close to the user. The iPad hardware and OS are profoundly humble — they put all the focus on whatever app it is that is open. Out of Box Experience One thing that is very iPhone-like about iPad is that when you first take it out of the box, it wants to be plugged into your Mac or PC via USB and sync with iTunes. In some ways, that’s understandable. USB syncing is how you load your iPad with music and videos and transfer over stuff like your email accounts, and, if you’re not using MobileMe, your contacts and calendars. But, on the whole, it feels retrograde. It’s creates an impression that the iPad does not stand on its own. It’s a child that still needs a parent. But it’s not a young child. It’s more like a teenager. It’s close. So close that it feels like it ought to be able to stand on its own. Android devices do not have this problem. You can sync an Android device with a desktop computer via USB, for transferring things like music and videos, but you don’t have to. Out of the box, a Nexus One is ready to go. Google’s big advantage here is that they’re using online services as primary data stores. The Google Way is to use Gmail for email and contacts, and Google Calendar for events. You just tell your Android device your Google ID and password, and your email, contacts, and calendars start syncing over the air. Apple has MobileMe, but because it’s a paid service, they can’t (or at least won’t) assume that all iPad owners are going to use it. But then even those of us who do use MobileMe get stuck with a first-run iPad experience that involves a tethered USB connection to a computer. The Apple Way is to assume that your primary data stores for these things are locally stored on your Mac or PC — Address Book, iCal. At the very least, these things ought to be able to sync between iTunes (on your Mac or PC) and your iPad over your Wi-Fi network. Third-party iPhone OS apps like Things do a great job with this — there’s no reason iTunes and the iPhone OS shouldn’t too. Those Heart-Stopping ‘Scratches’ On the iPhone (and iPod Touch; assume from here out that when I say “iPhone” I’m referring to both), app icons on the home screen sit atop a plain black background. On the iPad, they’re spaced further apart, which is why I think Apple has added wallpaper — making the iPad home screen look a lot more like a Mac or Windows desktop. The default wallpaper shows a sunset skyline of a mountain range in front of a like. There’s a meteor shower in the sky. And the streaking meteors look, at a glance, like a series of severe scratches on the display. It’s a curious choice. The Touchscreen Keyboard It’s a lot like the iPhone’s, but, it’s different. Because it’s bigger, there are no pop-up indicators showing which key you hit as you type. They’re not necessary. The feel, overall, is pretty much like typing on a really big iPhone. If you’re in a position where you can set the iPad down on your lap or a table top, it’s not too hard at all to type with all your fingers when the iPad is in landscape (horizontal) orientation. Now, to me, it’s nowhere near as good as even the worst full- or nearly-full-size hardware keyboard I’ve ever used. You can’t just rest all eight of your fingers on the home row keys, and you can’t feel where the key cap edges are. You have to look at the keyboard a fair amount as you type. On a hardware keyboard, I hardly ever look at the keys. But for a touchscreen, it’s good. In portrait (vertical) orientation, I can type on the iPad using just my two thumbs, as I do on my iPhone. I have relatively large hands, though — I don’t think most people can do it. The keyboard in this layout is way too small for me to type with all of my fingers, though. In portrait orientation most people will type using one finger, I expect. Now, the funny thing is, in general, bigger keyboards are easier to type on than smaller ones. That’s why big laptops are easier to type on than compact ones, and, indeed, that’s why the landscape iPad keyboard on the iPad is easier to type on than the portrait one. But at a certain point, the curve flips around and smaller becomes faster. I type much faster on my iPhone using the smaller portrait orientation keyboard than the wider landscape keyboard. In both modes, I use just my two thumbs. With the smaller iPhone keyboard, my thumbs have to travel less from one key to the next. People who aren’t very proficient at the iPhone keyboard, or who have very large thumbs and therefore have trouble precisely tapping the smaller keys, may well prefer the iPhone’s wider landscape keyboard. But for me it’s not even close. I never type in landscape on my iPhone. And in fact (and this is the aforereferenced “funny part”), I type faster on my iPhone than I do on the iPad. That’s especially true for when the iPad is in portrait mode, which puts the keyboard size in a no-man’s land — too small to eight-finger-type, too big to thumb-type. But it’s also true for when the iPad is in landscape mode. I’m hopeful that this is just a factor of experience and muscle memory — I have nearly three years of experience typing on the iPhone, and only two days experience with the iPad. Last Friday I watched Andy Ihnatko eight-finger-type on his iPad — which he’d been using for over a week — and he was typing pretty goddamn fast. One problem I’ve run into is that Apple has subtly changed the layout of the keyboard from the iPhone’s. On the iPhone, the Delete key is on the lower right, above the Return key. On the iPad, it’s in the upper right corner, and the Return key is next to the L key. The iPad adds a right-side Shift key. �� The iPad layout makes perfect sense — both these keys are now where they reside on traditional hardware keyboards. Their weird positions on the iPhone are a compromise forced by the extreme lack of space on the iPhone display. Apple has also added a new key to the iPad keyboard’s numeric/punctuation mode: Undo. It’s a good idea — I have the feeling most iPhone users don’t know about the system-wide shake-to-undo gesture, and even for users who do, the iPad is harder to shake (and, when docked, downright silly to shake). But this new Undo key moves the period and comma keys over to the right by two positions. The iPhone keyboard layout is so firmly ingrained in my mind that these changes are problems for me — I keep hitting the (new to the iPad) right-side Shift key when I mean to hit Delete, and I keep hitting Undo when I mean to type a period. I’ll get used to it soon, I’m sure, but I find it interesting that my iPad typing muscle memory is based on the iPhone keyboard, not regular keyboards. I think this is because, overall, it really does feel like a big iPhone keyboard. Hardware Keyboard Support I don’t have (and did not order) the iPad keyboard dock, but I have been using an Apple Bluetooth keyboard. In fact, I’m using it to type this entire review. It works great. Pairing (via the iPad Settings app) is easy and quick. And it works great. Several essential text-editing shortcuts from the Mac OS work system-wide on the iPad: Command-Z, -X, -C, and -V work for Undo, Cut, Copy, and Paste. Command-A works for Select All. You can use the arrow keys to move the insertion point. Option-Arrow keys work to move the insertion point one word at a time. Command-Left/Right moves the insertion point the beginning/end of the current line; Command-Up/Down moves the insertion point the start/end of the current text field — which, in the case of something like Pages, is the beginning/end of the entire document. Holding down Shift extends the selection range, and works in conjunction with the Option and Command keys as expected. (Certain of Cocoa’s long-standing Emacs-style text editing shortcuts work too: like Control-K (kill) and Control-H (backspace).) Certain of the function keys on the Bluetooth keyboard are useful on the iPad. The brightness keys control the iPad’s display brightness. The volume (and mute) keys work. The playback buttons — play/pause, next, previous — all work to control the iPod app. By default, once you’ve started using a hardware keyboard, the on-screen keyboard no longer appears, which is great, because the full display is now available for displaying content. But if you want to use the on-screen keyboard while a hardware keyboard is active, you can toggle it using the hardware keyboard’s Eject key. The Esc key dismisses the auto-complete suggestion — it’s like tapping the little “x” next to the suggestion under the current word you’re typing. While a keyboard is connected, you can wake up the iPad by hitting any key — completely bypassing the iPad’s slide-to-unlock screen. Very nice. The iPad is fundamentally a touchscreen device. You absolutely do not need a hardware keyboard for it. But if you’re hoping to do any amount of serious writing with it (and, for obvious vocational reasons, I plan to), you’re going to want one. There are a few places in the iPad UI where I really wish the keyboard was useful but it isn’t. For example, Safari location field suggestions. On the Mac, you can use the up and down arrow keys to move through the list of suggestions. On the iPad, you must use touch to select from the list. Since you’re already typing if you’re entering a URL, this is just begging for arrow key support. (Ditto for suggested results from the Google search field in Safari.) The Esc key does not dismiss popovers, but that’s probably OK. It’s only possible to invoke popovers via touch, so it seems OK that you must dismiss them via touch as well. The Tab key can be used to switch between text fields; Shift-Tab goes in reverse order. (When using the hardware keyboard, I do find myself hitting Command-Tab, without thinking about it, when I want to switch to another app; it does nothing on the iPad.) Display The iPad display is, overall, wonderful. Colors are bright and (unlike the Nexus One’s OLED display) accurate. Photos and videos looks great. Touches seem precisely accurate. The glass feels good. Viewing angles are shockingly good. You can lay the iPad flat on a table while you eat or drink and it looks just fine at a decidedly skew angle — far more so than with the iPhone. This IPS stuff is the real deal; here’s to hoping for an IPS display in this year’s new iPhones. The only complaint I have about the display is that the pixel resolution isn’t all that dense. The iPad’s 1024 � 768 display has a resolution of 132 pixels per inch. The iPhone’s 640 � 320 display has a resolution of 163 pixels per inch. The difference isn’t huge, but it’s definitely noticeable. Type looks crisper on the iPhone than the iPad, and type rendering falls far short of even newspaper-caliber resolution, let alone glossy-magazine caliber. (Those of you who doubt that the pixels-per-inch resolution isn’t high enough, just wait until you see the type rendering on this summer’s new iPhones.) Safari The iPad is so good as a web reader, that, if you’re a web junkie, everything else the iPad does is just gravy. It’s good. I’m so used to Safari on the iPhone, though, where the toolbar is at the bottom, that I’m having a hard time getting adjusted to the toolbar at the top. I’m not saying it’s a bad decision on Apple’s part. In fact, the iPad HIG is quite explicit that iPad toolbars should go at the top, not bottom — which makes me think Apple thought about and tested this and has concluded that the top works better for the iPad form factor. It’s just that I use Safari on my iPhone a lot, and I am really used to the button placement. When you create a new page in Safari on iPad, text focus goes to the Google search field by default, rather than the URL location field. That’s a change from both desktop and iPhone Safari. I’m finding this hard to get used to, but I can see how this might be a better design for typical users. It makes the default search engine all the more essential to the web browsing experience, though. Zooming and flicking are essential to the experience, just like on the iPhone. Flicking is how you scroll, no surprise. The zooming, though, may come as a surprise. It wasn’t too long ago when 1024 � 768 was considered a large display for full-size web browsing. But: what matters on the iPad (and iPhone) is not the pixel count of the display, but the physical size. 9.7 inches diagonally is a bit small for non-zoomed web browser. But the action of zooming — whether through double-tapping or pinching — is so smooth, fast, and natural that it feels better, not worse, than old-school desktop web browsing. There’s one severe problem in Safari for iPad, though: memory crapping out. MobileSafari for iPhone has always allowed you to open up to eight pages at a time. It tries to keep them all truly open, in RAM, so that you can quickly switch between them. But when it runs out of memory it starts flushing some of the pages. It doesn’t forget the URL for those pages, and, in recent versions, it saves a static thumbnail image of the rendered page, but when you switch back to those purged pages, MobileSafari must reload the page — thus, you must wait both for the contents of the page to download and for the page to actually render (which — the rendering — often takes longer than the downloading). It’s very noticeable. Switching between unpurged Safari pages is instantaneous. Switching to a purged page takes as long as opening it from scratch. Wolf Rentzsch, linking to this complaint from Peter-Paul Koch, wrote a brief technical overview of why Apple might have designed MobileSafari this way. (Keep in mind that iPhone OS does not use virtual memory; thus RAM is severely constrained.) This purging problem got a lot better with the iPhone 3GS. The original iPhone and iPhone 3G only had 128 MB of RAM. The 3GS has 256. MobileSafari’s ability to keep more pages in memory is probably my single favorite aspect of the 3GS. The iPad also has 256 MB of RAM. But, in my use, iPad’s Safari isn’t able to keep nearly as many pages open as I can on my 3GS. In fact, sometimes it seems I can only have one, and every page I switch to gets completely reloaded. This is more than just annoying — it can lead to data loss if you have unsubmitted form data sitting in an “open” iPad Safari page. I’ve run into this posting items to DF from the iPad — my posting interface is a web page form. When I want to link to the current page, I invoke a bookmarklet which opens a new page with the title and URL fields of the posting form set to the title and URL of the page from which I invoked the bookmarklet. Often, though, I want to switch back to the page I’m linking to copy another URL or a bit of text to quote. Twice so far, when going back to the posting form, it’s been purged and must reload from scratch — in which case I lose anything I’ve already written. I never run into this problem on my iPhone 3GS when switching between just two open Safari pages. The problem is also severe for AJAX web apps, which tend not to be designed with full page refreshes in mind. I hope this can be improved significantly in an iPad software update, but I worry that it’s endemic — that because the iPad screen is so much larger than the iPhone’s, that MobileSafari must allocate significantly more memory per page for the framebuffers. 256 MB of RAM simply may not be enough for MobileSafari to keep more than two or three pages in memory. If so, Apple really needs to consider some sort of caching or serialization scheme rather than completely flushing away purged pages. Pages I wrote the entire 4,828-word first draft of this piece on my iPad using Pages.1 I didn’t use any of the formatting or layout tools — I used it as a text editor rather than a word processor. It’s quite serviceable. What I like best is that it opens very quickly. Switching between, say, Pages and Safari and back to copy-and-paste a URL feels more like switching than quitting, launching, quitting, relaunching. You don’t need to (and can’t) save manually. Whatever you do in a document simply persists automatically. When you go back to the list of documents, they’re presented as big thumbnails — very much like the list of open web pages in Safari. Pages’s toolbar and ruler are only visible when in portrait mode. In landscape mode, all of the chrome disappears. It’s just a full-screen editing view, a la WriteRoom. I’m writing this piece in this full-screen (landscape) mode, with my iPad propped up on a table in Apple’s iPad case. It’s a nice setup, and I can genuinely imagine leaving my MacBook at home for trips in the future, with the addition of few missing iPad apps (like, say, a good SFTP client). But when I say there’s no chrome in the landscape mode, I mean none. Pages has a decent simple little find and replace feature, but it’s only possible to invoke it in portrait mode. (I must have hit Command-F a dozen times so far, to no avail.) There are already complaints piling up that the iWork apps don’t support the complete feature set of their current Mac counterparts — open a file created in a Mac version of Pages/Numbers/Keynote on your iPad and certain document features may be removed. (The iPad apps prompt you with an alert telling you which aspects of the document have been changed or removed.) Another way of looking at it though, is that the iPad iWork apps are to their Mac counterparts what the iPad as a whole is to the Mac — simpler, more focused, but in some ways faster. Pages launches and is ready for input far quicker on my iPad than on my MacBook Pro. Writing this review, I’ve been switching back and forth between Pages and Safari. It doesn’t feel like quitting Pages, launching Safari, copying a URL, quitting Safari, and re-launching Pages. It feels more like switching — it only takes a moment after tapping the Pages icon on the home screen to be back where I was in my open document. (My only complaint is that you lose the insertion point when leaving and coming back to Pages — the document re-opens to where you left off, but you must tap the screen to place the insertion point. When switching several times, that becomes slightly tedious.) This is obviously not even close to a full review of Pages, but I can say without hesitation that it’s easily worth $10. Syncing There is, however, a severe shortcoming inherent to the iWork suite of iPad apps: document syncing between Mac and iPad. It’s a convoluted mess. In short, the only way to edit a document on your iPad that was created on your Mac, or vice versa, is to go through a convoluted multi-step process of exporting, copying, syncing or downloading, and importing. Ted Landau has copiously documented the entire situation in this article at The Mac Observer. Read it and weep. What it boils down to is that there is no syncing really. Real syncing is something like IMAP for email, or the way MobileMe handles calendars and contacts. When I read a bunch of new email messages using my iPad or iPhone, when I next sit down at my Mac, those messages are marked as read in my inbox. I don’t have to do anything on the Mac for that to happen. That’s just how IMAP works. I can add a new calendar event on my Mac, then walk away from my computer, take my iPhone out of my pocket, and the event is there. I can add a note to that event using my iPhone and a few moments later the note will be synced to the event on my Mac. Certain of my favorite iPad and iPhone apps sync like this too. When I read a bunch of RSS items using NetNewsWire on my iPad, they’re marked as read on my Mac. Sitting at my Mac in my office, I can send a long article to Instapaper. I go downstairs, pick up my iPad, sit on the couch, launch the Instapaper iPad app, and a few seconds later, there’s the article I just added to my Instapaper queue. This is the sort of data flow that makes me feel like I’m living in the future — using multiple hardware devices to view, edit, and modify the same data. I don’t worry about where separate copies of my data exist. Conceptually it’s just there in the apps, and the apps do all the hard work of pushing and pulling changes made on other clients. The data flow with these iWork apps isn’t like that at all, and needs to be for them to be truly useful. It doesn’t matter how good the user interface for viewing and editing spreadsheets is in Numbers for iPad if my spreadsheets aren’t there. Here’s an example. I keep the schedule for Daring Fireball RSS sponsorships in a Numbers document. What I’d like to be able to do on my iPad is launch Numbers and access the current version of that spreadsheet. But the only way I could possibly do that today would be if I went through the following steps every single time I made a change to the document on my Mac: Before opening the current version of the file on my Mac, check to make sure there isn’t a more recent version of it on my iPad. Open the file on my Mac and make changes. Save. Dock my iPad to my Mac via USB. Switch to iTunes and go to the Apps tab for my iPad. Add the newly-saved revision of the document to the file sharing list for the iPad’s Numbers app. Sync. Even after going through all of this, when I do want to open this file on my iPad, I have to remember not to open the last revision of it listed in the iPad Numbers app’s “My Documents” list, but instead remember first to import the latest revision from Numbers’s file sharing list to Numbers’ “My Documents”. And, again, it’s effectively up to me to keep track of which machine, Mac or iPad, has the most recent revision of the file. To say the least, this is a recipe for disaster, and even if you don’t make a mistake and inadvertantly make significant changes to an out-of-date version of the document on one of the two machines, you’re stuck with a preposterously, mind-bogglingly convoluted workflow each and every time you make a change to the document. The bottom line, obviously, is that there is no way that anyone is going to use these iPad apps in the way I describe above. As-is they’re only useful to me in two ways. First, I can imagine using Pages on the iPad to compose original new documents — posts for Daring Fireball — while I’m using my iPad. I’ll either finish them there and then copy-and-paste the result into the web-based posting interface for DF, or, I’ll send the draft to my Mac for further editing (which is what I did for the piece you’re reading right now). I can also imagine creating finished Keynote decks on my Mac and then moving them, once, to my iPad, and taking only my iPad with me to the presentation — i.e. using Keynote, Numbers, and Pages on the iPad as viewers for finished documents. (And, conveniently, they’re viewers that can make edits if you notice a mistake or want to make a last-minute change or addition.) But there’s no possible way to use these apps as clients alongside their Mac counterparts on an ongoing basis. The sort of over-the-air syncing I’m imagining for iWork is, admittedly, a difficult problem to solve. But the bad news for Apple is that their top competitor in this space has a solution: Google Documents. With Google Documents, there’s no making copies, importing/exporting, manually invoked syncing, or USB tethering involved if you want to edit a single instance of a spreadsheet from multiple machines. You just make changes on one machine, and when you next look at that document from another machine the changes are there. The workflow for iWork is downright antediluvian. It’s not just pre-Cloud, it’s pre-network. It’s effectively the “Who’s got the latest revision of this file?” workflow of the days when we moved files from one machine to another via floppy disks. What in the world is iWork.com for if not for solving this problem? At least iWork.com lets you avoid having to physically tether the two machines via USB to get a document from the Mac to the iPad (or vice versa), but it’s no better than file sharing through iTunes conceptually. When you send a file to iWork.com (from either Mac or iPad) you’re pushing a copy, a snapshot of the document from that moment. After making subsequent changes, you’ve got to push those changes to iWork.com all over again. And to get them on the other device, you must manually import — making just another copy. What you ought to be able to do is specify iWork.com as the canonical shared storage location for an iWork document. iWork.com doesn’t serve as any such purpose today. iPhone Apps I predicted it’d be crummy to run non-iPad-optimized iPhone apps on the iPad — like Classic apps running on Mac OS X — and I was right. It’s OK for games — they look jaggy, but jaggy games aren’t that uncommon. But regular (non-game) apps just look and feel weird. When you run them pixel-doubled text doesn’t scale dynamically — everything is pixel doubled. It’s a good way of proving that the iPad is not “just a big iPhone”, though. The only iPhone app I find myself using on my iPad is Simplenote, for copying and pasting bits of text to and from my Mac and iPhone. Needless to say, I’d love an iPad-optimized version of Simplenote. iBooks and Kindle The iBooks app is free, but doesn’t ship with the iPad by default — you have to download it from the App Store. Apple hasn’t explained why this is so, but there are several reasons I can think of. For one thing, e-book rights are managed on a country-by-country basis — it seems likely that the iBooks store won’t be available in every country where the iPad will soon be sold. Making it an App Store app will also allow Apple to update the app on its own schedule — built-in system apps only get updates along with the entire system. So in some ways, the iBooks app is on equal footing with other e-book readers available in the App Store, particularly Amazon’s Kindle app. But iBooks does get some special treatment — the first time I launched the App Store app on my iPad, it prompted me with a dialog box asking if I’d like to down the free iBooks app. It’s impossible to miss. The iBooks app also has display brightness controls that are not availble through public APIs. Winnie the Pooh is included as a free sample, and the choice is genius — it’s a beloved story, a good read, and best of all (from Apple’s perspective) it can’t be read properly on the Kindle because the color illustrations are a big part of the experience. No book on the Kindle will ever look this good. The Kindle has its own advantages — its books are generally cheaper, its selection bigger, and e-ink works better in bright sunlight — but Winnie the Pooh epitomizes the iPad’s advantages. iBooks’s page-turning animation is delightful — it doesn’t just track your finger-swipe precisely, but even renders the type faintly in reverse on the other side of the “sheet”. The practical minded can simply tap the right and left edges of the screen to turn pages. Amazon’s iPad-native Kindle app is good, too. Oddly, to my mind, it is superior to their recent Mac app in every way. It looks better, feels better, renders text better, and has more features. I say this is odd because the iPad was announced just two months ago; Mac OS X was announced over a decade ago. I suspect part of the reason the Mac version is so crippled is that they were more worried about keeping Mac users from un-DRMing Kindle content than they were about making the Mac app an actual good-to-use app. The Kindle doesn’t do animated page-turning, but that’s not a big deal. Reading is great. And the Kindle’s ace-in-the-hole, of course, is the far larger selection of e-books in its store — hundreds of thousands versus Apple’s tens of thousands. I bought When the Game Was Ours, a new book by Larry Bird and Magic Johnson. It is not available in the iBooks store. So Kindle’s advantage is library size (and, secondarily, price per title). iBooks’s advantage is the color display. I’d be shocked if every single piece of advertising Apple produces for iBooks doesn’t focus entirely on screenshots of books with color illustrations, photos, and video. I think it’s going to be easier for Apple to improve the iBooks store library than it will be for Amazon to create a Kindle hardware model with a color display. I think Amazon would do well to add color support to Kindle e-books for use on iPads and iPhones. Kindle has a better chance of long-term success as a software platform than a hardware one. Third-Party Apps in General Given that most iPad-native apps in the store right now were developed using only the simulator by developers without access to actual iPads, you might expect apps to be buggy and UIs to be awkward. I’ve found the bugginess to be true, but the UIs are actually good. I think the physical prototypes developers jury-rigged for themselves paid off, design-wise. There’s no question that UIs are going change rapidly in the coming weeks now that developers have the real deal to measure the feel of their apps against, but for the apps I’ve been using the most, they’re pretty damn good already. As for the bugginess, I’m not saying it’s inexcusable or even surprising — the SDK simulator is not a perfect simulation. Several of the bugs I’ve reported are only present when the apps are running on actual iPad hardware. On the whole, though, the quality of iPad apps on day one is better, by far, than I had expected considering that developers had to build them in the dark, as it were. Prices, so far, are significantly higher than for iPhone apps — but still far cheaper than category equivalent Mac apps. For example, NetNewsWire is $10 (and going to $15 in May); Things is $20; and OmniGraffle is $50. No doubt there are going to be wildly popular 99-cent iPad apps, but it’s also shaping up as serious platform for serious tools. Games are a bit more expensive, too, but, to me, reasonably so. The final word count is just short of 7,300, so admittedly I wound up writing quite a good chunk of it in BBEdit on my Mac.�↩
★ BlackBerry vs. iPhone

1: Wherein Neither ‘RIM’ Nor ‘BlackBerry’ Are Even Mentioned, but Rather the Stage Is Set for Showing Why They Might Be Seriously Screwed Along the lines of can’t-really-be-answered-but-gosh-they’re-fun-to-ponder questions like, say, “Who’d win in a fight, Batman or Spider-Man?” or “Star Destroyer vs. U.S.S. Enterprise?”,1 here’s one regarding the iPhone: What historical Mac is a current iPhone most analogous to, spec-wise? I.e, complete this sentence: “An iPhone is like having a tiny ____ in your pocket?” Now of course the comparison can’t be precise. Different software, different use cases, different purposes. But there’s no denying that an iPhone is a computer. And unless you’re really young, it’s faster — a lot faster — than the computers you owned not so long ago. So, seriously, stop here for a moment and think about it. My first answer, pulled simply from recollection of how fast machines felt to use, was the original iMac. But that machine — announced 10 years ago this week — had a 233 MHz G3 and, by default, a paltry 32 MB of RAM. Apple has never officially released the CPU specs of the iPhone, but Craig Hockenberry poked around with undocumented system APIs which indicated the iPhone’s CPU runs at 400 MHz with a bus speed of 100 MHz, and that there’s 128 MB of RAM. As we all recall from the PowerPC era, MHz is not a precise metric for comparing the performance of CPUs across different architectures; I wouldn’t be surprised in the least to find out that a 400 MHz PowerPC G3 is a faster chip than the 400 MHz ARMwhatever that’s in the iPhone, if only because of the power constraints. But, still, it’s something. So, my answer to the question: the original “Pismo” G3 PowerBook. The numbers match up pretty closely: 400 MHz CPU, 100 MHz bus speed, 64 MB of RAM. (The higher-end Pismo had a 500 MHz CPU and 128 MB of RAM.) Even storage sizes are similar: hard drive options for the Pismo were 6, 12, or 18 GB. Another possible answer: the original blue-and-white Power Mac G3 — again, 400 MHz CPU, 100 MHz bus speed, 64-128 MB of RAM, and 6-12 GB hard drives. Think about that — in just nine years, the specs that then described Apple’s top-of-the-line desktop computer now describe their phone. One thing that makes this comparison hard is that there’s not much software in common. You can’t use most of the real-world tasks commonly used for ballpark benchmarking, like, say, Photoshop image processing or ripping MP3s from AIFFs, because the iPhone doesn’t do them. But there is one processor intensive task we can compare: web page rendering. In the early days of the web, it took a while for even moderately large web pages to render in a browser, even when you were loading them from HTML files right on your hard drive. If you were to plop yourself down in front of one of these vintage 1999-2000 Macs for an afternoon of web browsing, even with a decent Ethernet connection to the Internet you’d find the experience pretty damn slow by current standards. For all the incessant chatter about the demand for and purported certainty of 3G wireless networking in the next generation of iPhone hardware, the truth is that current iPhones are held back, web-surfing-wise, by more than just the speed of EDGE (which admittedly, is indeed pretty slow). Recall this video pitting a 3G Nokia E61i against an iPhone on EDGE — total rendering time was more or less the same, and in a few cases, the iPhone came out ahead. You can see that browsing speed — which is what matters — depends on more than just networking speed simply by comparing how long it takes to render a web page on the iPhone using Wi-Fi: a lot longer than it takes to load the same page in using Safari on a Mac. For example, it takes about two or three seconds for Safari to load the Daring Fireball home page on my new MacBook Pro. Using the same Wi-Fi network, it takes my iPhone about 15 seconds. (Using EDGE, it takes about 60 seconds to completely load, although you can start reading much sooner than that.) Point being that even if 3G wireless networking were as fast as Wi-Fi — which it’s not — browsing on an iPhone would still be pretty slow compared to browsing on a modern desktop or laptop. If you frequently use Wi-Fi on your iPhone, a faster processor in the next-generation hardware would make a bigger difference to the overall experience than faster phone-carrier networking. And so here’s the point I’m driving at. If a 2007 iPhone is loosely equivalent in terms of computing power to a 2000 PowerBook or 1999 Power Mac, that puts the spread at around seven or eight years. Extrapolate forward, and it’s therefore not at all unreasonable to think that a 2014 iPhone will pack the computing power of today’s MacBook Pro. Or, nearer term, that an iPhone introduced two years from now might pack the punch of a 2003 Aluminum PowerBook G4 — quite a difference from the Pismo. Even if your estimate of the iPhone’s equivalent-horsepower Mac is further back in time than mine, there’s no denying that Moore’s Law applies to handhelds, too. Eventually there will be a computer that fits in your pocket that is more powerful than today’s Mac Pros. But the path from here to there is riddled with difficult engineering problems — heat dissipation, battery life, and OS integration chief among them. There is marketing. There most certainly is design. But at the core of this market — by which I mean the market for handheld multitasking web-surfing networked-everywhere “phones” which are really computers — is engineering. Apple is the best handheld computer engineering company in the world today, hands down. They’re also the best handheld computer user experience design company. And they’re not sharing. 2: Why RIM Is Screwed When the iPhone was announced, I saw Apple as staking out ground far afield from the territory RIM occupies with the BlackBerry. Last year, I didn’t see Apple implementing Exchange support in the iPhone OS, and clearly that was, well, completely wrong. The “enterprise” features Apple has announced for the imminent 2.0 release of the iPhone OS — remote wipe, push email, automatic calendar and contact synching — pretty much encompass every single feature that’s been held up as a reason the iPhone wouldn’t sell to enterprise users. It remains to be seen how well these new iPhone features will actually work, but if the answer is “as well as promised”, and if the iPhone’s Mail app is improved in ways targeting people who receive a high number of messages, it’s hard to see a single software advantage in the BlackBerry’s favor. Which leaves hardware, which leaves the keyboard. Two Sundays ago, the New York Times ran a lengthy business-section piece by Brad Stone, titled “BlackBerry’s Quest: Fend Off the iPhone”. Regarding the upcoming BlackBerry 9000, the focus turned to the keyboard: Photographs of the device, leaked to gadget news sites, also indicate that the new BlackBerry will have elegant curves suggestive of the iPhone. It will also have a physical keyboard like previous R.I.M. devices, as opposed to the glass touch screen found on the iPhone. There’s a reason that R.I.M. is averse to the iPhone’s glass pad. “I couldn’t type on it and I still can’t type on it, and a lot of my friends can’t type on it,�? says Mike Lazaridis, R.I.M.’s co-chief executive and technological visionary. “It’s hard to type on a piece of glass.�? Mr. Lazaridis thinks that e-mail-dependent BlackBerry owners demand the reliability and tactile feedback of a keyboard. But, despite his critique of the iPhone, he does not dismiss the possibility that R.I.M. may itself one day sell a touch-screen phone, aimed specifically at consumers without the e-mail demands of BlackBerry’s core users. Translation: “We’ll emphasize the physical keyboard as a differentiating factor as long as it seems to work, at which point we’ll try a touch-screen keyboard too.” The only other angle RIM seems to be hanging its hat on is “security”: RIM is also betting on security, which hinges on the fact that its handsets and e-mail systems are relatively impervious to hackers. Mr. Lazaridis predicts that corporations will not give iPhones to their workers because they have already proved vulnerable to hackers eager to pry iPhones off AT&T’s system and make them work on other wireless networks. “It’s not that simple for an I.T. manager to give up security,�? he said. The idea that iPhone carrier unlocking is a “security problem” is a conflation between what an attacker can do to your phone, against your will and/or unbeknownst to you, versus what a phone’s owner can do to their own phone. It’s not like these “hackers” are attacking happy AT&T-subscribed iPhone owners and switching them over to Sprint against their will. To understand why Apple is making a concerted effort to appeal to BlackBerry users, consider an analogy to the board game Risk. RIM has a large army (read: users), but they’re all massed together in one spot on the map. They care about email, they care about exactly the sort of enterprise features Apple has announced for the iPhone, and they are known to be willing to pay several hundred dollars for a handset. A lucrative target that can be attacked all at once. And the BlackBerry is weakest where the iPhone is strongest: web browsing, music, and video. Compare and contrast with, say, a software platform like Windows Mobile, or a hardware maker like Nokia — their users are spread across a wide variety of phones and platforms. It was far easier to turn the iPhone into something almost every BlackBerry customer might at least consider than it would have been to make a lineup of iPhones that appeal to every Nokia customer. RIM doesn’t really have any lock-in other than user habits. The BlackBerry gimmick is that it works with the email system your company bought from Microsoft. Replace a BlackBerry with an iPhone (2.0) and the messages, contacts, and calendar events that sync over the network will be the same ones on the BlackBerry you just tossed into a desk drawer. In broad terms, BlackBerrys are optimized first for email; the iPhone for the web. What’s more important, an email client or a web browser? For most people, and perhaps even most current BlackBerry users, the answer is clearly the web. Many people in fact read their email entirely through the web. Unless you’re Richard Stallman, you probably don’t read the web through your email client. The iPhone would be a credible, useful device with just two apps: Phone and Safari. But it doesn’t just have those two apps. It has a slew, and they’re all better on the iPhone than the BlackBerry and the difference with regard to anything other than email is only going to get more stark once the iTunes App Store opens its doors. If nothing else, consider games, games, and games. As I wrote when the iPhone’s upcoming enterprise features were announced, the iPhone can do more BlackBerry-ish things than the BlackBerry can do iPhone-ish things. Apple doesn’t wait for someone else to knock one of their hit products off its throne or slowly run it into the ground (cf. the Motorola Razr) — they do it themselves. For six years pundits have been declaring that competitors would “soon” catch up to the iPod, but the iPod has never been a static target — over the same six years Apple has released significant new iPods every year. There are no signs that RIM has the engineering chops on either side of the ball — hardware or software — to compete with where the iPhone is now, let alone where it’s going to be. We know that Apple has an OS that can scale to take advantage of faster (and multi-core) processors, because OS X is doing that already. If a two-years-away 2010 iPhone might be like having a 2003 PowerBook G4 in your pocket, for RIM’s sake a 2010 BlackBerry had better be something more than a BlackBerry with a brighter screen. Correct answers: Batman, Star Destroyer.�↩

The Comments Go Here

MacDiner -- All You Can Eat Apple and Macintosh News and Information

‘Wrong, Wrong, and Wrong’

50 Common Mac Problems Solved

★ Observations, Complaints, Quibbles, and Suggestions Regarding the Safari 4 Public Beta Released One Week Ago, Roughly in Order of Importance

Microsoft's Mojave Attempts to Wet Vista's Desert

Will Google's Android Play DOS to Apple's iPhone?

★ This Apple-HTC Patent Thing

★ Macworld Expo 2009 Predictions

50 of the Most Burning Apple Questions Answered

★ 4

★ The iPad

★ BlackBerry vs. iPhone

Software Releases

Site design and software engineering by August Trometer

FoggyNoggin Software -- Cool Mac Apps