Microsoft Updates Office 2004 and 2008

The Macintosh Business Unit at Microsoft released updates on Tuesday this week for Office 2004 and Office 2008. Like Apple, Microsoft was tight lipped about what was delivered in these new updates. Office 2008 was updated to version 12.1.2 and according to the accompanying information on Microsoft's website, "this update contains several improvements to enhance stability and performance. " read more

The Macintosh Business Unit at Microsoft released updates on Tuesday this week for Office 2004 and Office 2008. Like Apple, Microsoft was tight lipped about what was delivered in these new updates. Office 2008 was updated to version 12.1.2 and according to the accompanying information on Microsoft's website, "this update contains several improvements to enhance stability and performance. " read more

  • Why Dan Frommer and Scott Moritz Are Wrong on iPhone Sales

    Daniel Eran DilgerSilicon Alley Insider's Dan Frommer says Apple's announcement of reaching its million mark goal in iPhone sales three weeks early is actually bad news for Apple and is convolutedly "below plan." He also says the announcement only props up the speculative conjecture by Scott Moritz of the Street that Apple's iPhones sales are somehow woefully below expectations. They're wrong, here's why.The PremiseFrommer wrote that Apple isn't selling iPhones as fast as planned and is set to only sell around half of its 2008 goal.His premise revolves around the idea that if Apple were selling iPhones at "a constant rate," a million phones in 74 days would be five million per year. However, because it sold over a quarter of those in the opening day and a half at the end of June, Frommer calculates that sales of the remainder in the 72 days since the first of July mean that Apple is only hitting a "3.6 million annual run rate."By the end of 2008, that would only result in 5.8 million units instead of the ten million goal Apple. [Silicon Alley Insider: Apple's iPhone: 1 Million Is Below Plan]Strike One: The Run Rate Myth.The most obvious problem with that idea is the fact that devices don't sell at a constant “run rate." Apple's iPhone sales took off at launch much faster than the original iPod due to the fact that a swell of early adopters were ready to buy it after being convinced over six months of anticipation. At the same time, many potential buyers held off on plans to buy the iPhone until they could read reviews and get a real sense of how it worked. Many were also locked into contracts with Verizon or Sprint. With only six months of advanced notice, it will still be a few more months before the majority of buyers who want an iPhone even get the chance to buy one without having to pay outrageous fees to cancel their existing mobile contract. iPhone sales are also now taking on the network effect of the iPod, as early adopters show their friends. All these factors have difficult to estimate impacts upon sales that make trying to figure a static “run rate? a very simplistic and pointless exercise.However, there is another factor that simply blows the entire idea of a static “run rate? out of the water. Last November, I predicted that sales of the Zune would bomb that winter because Microsoft had failed to critically examine Apple's historical sales patterns. Sure enough, the Zune was thrown against the rocks by Apple's riptide. Frommer's idea ignores that same reality by imagining that iPhone sales will schlep along at a linear pace. Had Frommer tried to calculate an "annual run rate" for the iPod based on a portion of third quarter sales at any point over the last half decade, he would never have been close to accurate. That’s because Apple’s iPod sales roughly triple every winter quarter.In 2002, it sold nearly as many iPods in its winter quarter as it did the first three quarters combined: 219,000In 2003, it actually sold more iPods in its winter quarter than in the first three combined: 733,000In 2004, it again sold more iPods in its winter quarter than in the first three: 4,580,000In 2005, it sold more than 4 million units every quarter, but still sold nearly three times as many in the winter: 14,480,000.In 2006, it sold more than 8 million units every quarter, and then sold over 21 million in the winter quarter.In 2007, it has maintained quarterly sales between 10.5 and 9.8 million per quarter.[Strike 3: Why Zune will Bomb this Winter]Strike Two: The Have it Both Ways Myth.One particularly annoying bit of analysts' talk about Apple's expectations is that they can't seem to decide if Apple's projections are bad because they are conservative lowballs, or if they are bad for being overly enthusiastic figures the company won't be able to reach. They often try to describe them as both, loading contempt on both sides of the scale. This makes them look very foolish. Do they think we have no memory, or are they just changing their stories back and forth in sheer desperation?Frommer tried to argue both sides at once in the same article. Recall that Apple only ever gave two iPhone sales goals: one million by the end of the first quarter of sales, and ten million by the end of 2008. In his piece, Frommer suggests Apple will only be able to sell 5.8 million iPhones by the end of 2008, based on that fallacious "run rate." That would be just over half of Apple's ten million goal. However, he then says that Apple's immediate short term goal was an unimpressive low ball, no doubt because Apple reached it three weeks early.Apple's stated goals must be a greatly frustrating logical conundrum for Frommer, because even at a “run rate" of one million in a quarter, Apple could only ever hope to sell six million iPhones by the end of 2008, another five quarters later. No wonder he's faced with trying to say that the immediate goal was too low and the longer term one is too high! Frommer needs to stop trying to pound round facts into square holes just so they can be stacked up like bricks the way he would like them to be.Strike Three: The Market Bearing Price Myth.While Frommer and Moritz are enamored with the idea that iPhone prices could only be cut if sales were in crisis, a variety of obvious market realities don't support that simpleton idea. Between now and the end of 2008, Apple has just two holiday seasons. If it wants to dramatically exploit its historical potential for selling roughly three times as many gadgets during the winter season, it makes sense to trade off unit pricing for volume sales, even if it could perhaps sell fewer at a higher price and make more short term profits doing so.Such a strategy isn't unique. Microsoft and Sony currently lose money on their new game consoles in desperate bids to establish their gaming and HD video playing platforms. Even so, this year they both cut prices again to accelerate volume demand. Nintendo purposely aimed low to capture volume sales using a more attractive price point. Given high demand for the Wii and extremely constrained availability, Nintendo "should" seemingly raise its console price and profiteer. It hasn't. While prices are clearly linked to demand, it is a common fallacy to think that the "right price" is always the highest the market will bear. Jobs' 99 cent pricing in the iTunes store is clearly not the top price consumers will pay for downloads. Music labels are fuming that other licensees such as Verizon will collect $2.50 or more for portions of a song sold as a ringtone. Jobs wants media prices low to induce volume sales and attract buyers to the legitimate market for music and movie downloads. Labels and studios want "market pricing," in part so they can jack up the price of popular music to exploit consumers, and in part so they can exploit artists by threatening to release their work at lower tiered prices and signal to the market that their careers are over.[Universal vs Apple in the iTunes Store Contracts][Nintendo Wii vs Microsoft Xbox 360 and Sony PS3]This All Happened Before.Dial back the clock twenty years, and you'll discover that Steve Jobs also fought with Apple CEO John Sculley over the price of the original Macintosh. The desire to use an expensive but pioneering amount of RAM and a futuristic new processor had inflated the price of the Mac, but the design team was still able to deliver it at a fairly attractive price point of $1,995. Scully determined that the Mac would still sell at $2495, delivering high profits to fund splashy advertising. Nothing on the market was really similar to the Mac apart from Apple's $9,995 Lisa. VisiOn for the PC similarly cost nearly $10,000 and did far less. Sculley thought that the market would bear anything Apple might charge. Andy Hertzfeld recalled on Folklore.org that in October 1983, "Steve Jobs strode into the software area one evening, looking angry. 'You're not going to like this,' he told us, 'but Sculley is insisting that we charge $2495 for the Mac instead of $1995, and use the extra money for a bigger marketing budget. He figures that the early adopters will buy it no matter what the price. He also wants more of a cushion to protect Apple II sales. But don't worry, I'm not going to let him get away with it!'"Jobs fought Sculley over the price increase, but Sculley prevailed. Sure enough, Macs did sell well out of the gate to early adopters at the higher price, but sales then began to stall. While Jobs couldn't cut the price for the original Mac to induce wider adoption in the mid 80s, he could choose to cut the price of the iPhone early and use interest in the iPod Touch to ramp users toward the iPhone. That price cut will dramatically boost sales this winter, just as iPod price cuts and feature refreshes do every year.Apple will earn less profit on individual hardware sales of the iPhone, and may even earn slightly less money overall this quarter than it might have selling the iPhone at $599. However, a $399 iPhone will dramatically boost the company's sustainable subscriber revenues and devastatingly cut into stationary rivals like Palm and the Windows Mobile licensees, giving them little opportunity retool and strike back with copycat products.  [Price Fight - Folklore.org][Office Wars 3 - How Microsoft Got Its Office Monopoly]Strike Four: The Myth of Unlimited Availability.Another problem with idea that iPhone sales were in crisis--and that a price cut is a conspiracy to hide the truth--is that Apple sold out of iPhones in many of its retail stores throughout the first three weeks on sale.Carl Howe of Blackfriar's Communications tracked iPhone availability every day through July, and then animated the results in a movie that depicts just how constrained iPhone inventories in Apple's retail stores were. So not only did Apple meet its 94 day goal 20 days early, but it did so despite having no or few iPhones to sell in many of its stores during the first 21 days. Price isn't just related to demand, but also to supply.That also demonstrates the fallacy of Scott Moritz' assertion that Apple secretly planned to sell a million iPhones in a day and a half, and was sorely disappointed after failing to do so. How could Apple have planned on selling a million units in one day when it didn't even have a million units on the shelves of its stores during the first month? Remember, Moritz wasn't saying Apple had a delivery problem in getting enough units to stores as Nintendo is experiencing with its constrained supplies of the Wii. Instead, he tried to suggest that interest in the iPhone was far below Apple's estimates, and buyers were leaving it on the shelf like Windows Vista. The result, he claimed, was that "rivals were rejoicing."The only real rejoicing by rivals was that Moritz was volunteering to repeat the talking points handed to him by Verizon shill Roger Entner of IAG Research. Just hours before Apple announced it had sold a million units, Moritz tried to get some traction out of the idea that Apple had dropped the price in desperation to find another half million or so customers over the next three weeks. Apple isn't the typical tech company being run by visionless bean counters. It it were, it would have continued selling $600 iPhones at least through the end of September and then announced that it had sold its million. Apple had to push out new iPods in early September and fit the iPhone into the price range because next month it will be rolling out Leopard and a series of new software updates. Apple feeds the press in small, consistent, and regular feedings so reporters know what to write. If Apple were a big stupid company such as, say HP, it would parade out a mix of dozens of consumer and business products all together in one big event, and nobody would ever hear about any of it. HP did.[Why a million iPhones in 74 days is better than you think- Blackfriars][HP's marketing this week: fashionable but ineffective - Blackfriars][Unraveling Anti-Apple Panic: the iPhone Launch Success] [More on Scott Moritz and the Jim Cramer Misinformation Engine]Strike Five: It's Too Late to Deny the iPhone.The most comical part of Frommers’ analysis is that he’s trying to stuff a cat back into a bag and explain that there was never really any cat, long after everyone in the room heard the purr and pet the thing. Sorry, but the windows of opportunity to doubt the iPhone have long since closed.Real Windows Enthusiasts were aware of the need to deny the iPhone well before its release. They all chimed in with reasons why the iPhone wouldn't work, wouldn't offer what consumers want, and wouldn't sell well, all hoping that their non-stop misinformation campaigns would act as a self-fulfilling prophesy. They failed miserably.John Dvorak began his smear campaign immediately, appearing on CNBC to say that the iPhone was "trending against what people are really liking in phones nowadays, which are those little keypads.? He explained, “The BlackJack, the Samsung, the BlackBerry obviously pushes this kind of thing. The Palm, all of these. I guess some of these stocks went down on the Apple announcement, thinking that Apple could do no wrong. But I think Apple can do wrong, and I think this is it." Reader Jim Barrow sent in a link to a MarketWatch article from March, where Dvorak scribed a rambling diatribe entitled "Apple should pull the plug on the iPhone." He offered no factual basis for worrying that the iPhone might not work out apart from the offhanded comment that "there is no likelihood that Apple can be successful in a business this competitive," words which echoed Dvorak's 1984 observation that "the Macintosh uses an experimental pointing device called a 'mouse.' There is no evidence that people want to use these things."In April, Dvorak inflamed his 'pull the plug' rhetoric further in a TWiT podcast, where he reported to an audience of hundreds of thousands that the iPhone only delivered "40 minutes of talk time" and "the interface fouls up constantly.? Dvorak said that his inside information on the iPhone came from a "guy at Cingular who’s testing the product," adding, "he’s telling me confidentially and I shouldn’t be telling anybody."[John Dvorak: How Wrong Can One Guy Be?][Readers Write: Don't Write About John Dvorak Anymore]It'll Be the Death of You.Dvorak was joined by Rob Enderle, who called the iPhone “damned? and “not a very good phone? at every opportunity in the months before its launch, despite not really knowing anything about it, or even ever offering any rational criticism. Instead, Enderle appealed to fantasy fears of sexual assault, murder, and the violent death of children, all of which he suggested might somehow be related to the iPhone. Unaware that a password protected iPhone--or even a unauthorized unit without a configured service plan--can still be used to make emergency phone calls, Enderle wrote about, "an emergency situation where, say, a woman was being raped and couldn’t call for help because she didn’t remember her iPhone password." As I understand, with a Windows Mobile phone, even if the unit crashed while trying to place the call, at least the victim could use it like a brick as a blunt weapon. Enderle also feared that being unable to take out the battery would somehow making recharging it impossible, resulting an a scenario where one might end up on “the wrong side of town? with a dead iPhone and be murdered because of it. Being on the wrong side of town was apparently the source of most murders prior to the arrival of the cell phone, which somehow made it safe to be in bad neighborhoods. For those who unfazed by the prospect of one's own own grizzly death in relation to the iPhone, Enderle appealed to his readers to please think of the children, particularly the potential for their brutal decapitation in an iPhone-related collision. "If you are buying this phone for a child or another member of your family," Enderle warned, "please emphasize that entering data on this phone while driving is dangerous." In contrast, operating the slide out keyboards of an HTC brick phone, or using both hands to thumb type on a BlackBerry may or may not save your children as they drive off an embankment, but at least you'll know they didn't die at the hands of Apple's "damned" iPhone.[SCO, Linux, and Microsoft in the History of OS: 1970s][Mac OS X vs Linux: Third Party Software and Security]Pure Concentrated Evil with a Multitouch Screen.Brian Lam of Gizmodo published an impassioned plea to boycott the iPhone shortly before its launch, due to the fact that Cingular had purchased the AT&T name, a brand Gizmodo's writer correlated with "monopoly tactics" in the late 70s. Gizmodo hasn't ever called for the boycotting of Verizon Wireless, which is well known for its anti-consumer tactics and which shares just as much blood with the old AT&T as its Baby Bell sibling Cingular, nor has it ever urged the boycott Microsoft products due to "monopoly tactics." Gizmodo also failed to boycott any other GSM phones that are tied to AT&T.Gizmodo's Lam and Enderle then teamed up with Slate's David Sessions in an article purporting to expose Apple's rated battery life for the iPhone. Sessions complained about the attention the iPhone was getting, and tried to dismiss Apple's announcement of a two fold increase in battery life over what was originally advertised. Unbelievably, Sessions and friends could only explain away the iPhone's jump in talk time by crediting its glass screen, saying that "glass transmits light more efficiently than plastic." That and some witchcraft.However, all of these individuals sharply reduced their squirt rate of false information after the iPhone's successful launch. In day and a half, Apple sold 270,000 iPhones compared to the 500,000 Palm OS Treos, 1.03 million RIM BlackBerrys, and 1.51 million Windows Mobile phones that were sold worldwide in the first 90 days of 2007.Apple has since nearly matched highflying RIM in sales during July, despite being limited to a single carrier and only offered for sale in the US. At this point, denying the iPhone is like saying the Earth is flat. It might be fun to do at a Renaissance Faire, but pretending to seriously doubt reality is not a good career move unless you work for the Street--or perhaps Rupert Murdoch, as Dvorak does.[Secret iPhone Details Lost in a Sea of Hype and Hate][iPhone Sales vs Zune, Palm, RIM, Symbian, Windows Mobile]And Now: a Warning.Let it be known that anyone who publishes further misinformation or blows out similar inanity will risk being instantly awarded a Zoon on the spot. No complicated voting, no tedious application process. New Zoon nominees will be rubber stamped with the same effortless fast tracking as the ECMA declaring Microsoft technology as an international standard.In fact, I’m going to totally Zoon Dan Frommer and Scott Moritz right now, as well as John Dvorak, Rob Enderle, Brian Lam, David Sessions, and even Roger Entner. And John Sculley. And while I’m handing out an intellectual property construct that costs me nothing to distribute, I will also award Steve Jobs with a Zoon for the whole two month “just kidding? iPhone pricing situation, although I might take half of it back if I get a $100 coupon that doesn’t force me to spend $500 to actually use it. So let that be a warning to you out there on the Tubes thinking about how to linkbait an article at the expense of the progress of technology. I have a rapid firing gun full of Zoons and I’m not shy about cranking them out. Be sure to post any nominees.What do you think? I really like to hear from readers. Comment in the Forum or email me with your ideas. Like reading RoughlyDrafted? Share articles with your friends, link from your blog, and subscribe to my podcast! Submit to Reddit or Slashdot, or consider making a small donation supporting this site. Thanks!

  • Microsoft Patches Office, Commits to VBA Support

    Microsoft has been busy today, releasing security updates, announcing a new service pack and committing to restoring functionality to their Mac office suite. Yep, It's Patch TuesdayAgain Microsoft released security bulletin MS08-014 today that contains a patch to a remote code execution vulnerability effecting Microsoft Office 2004 & 2008 for Macintosh. Office 2004 is bumped up to version 11.4.1 and primarily contains security & stability fixes. Office 2008 bumps up to version 12.1.0 and includes security fixes along with a plethora of other improvements. Both updates are available via Office software update or via direct download from the aforementioned links. Get Your Red Hot Office 2008SP1! Microsoft MacBU announced the availability of Office 2008 SP1 today in conjunction with the security patch. The 180MB download contains over 1,000 fixes including – what apparently was a major annoyance – the return of custom error bars and axis tick manipulation in Excel charts. The full release notes are available for your perusal. Here are some other SP1 highlights: Microsoft Office Excel Compatibility. Improved compatibility with files exchanged between Excel 2008 for Mac and Excel 2003 and Excel 2007 for Windows Custom Error Bars. Restored formatting option on the Error Bars panel for data series Printing. More reliable printing for elements on Excel 2008 workbooks Microsoft Entourage Calendar. Significant enhancements to improve calendar view and all-day reminders with reoccurrence Exchange Server support. Overall improvement to synchronization support, including removing attachments from Exchange Server messages and synchronizing to the server, as well as support for editing the contents of Exchange Server messages via AppleScript and synchronizing the changes to the server E-mail images. Ability to send and view images in Entourage from third-party tools Microsoft Office Word Printing. Improved accuracy when orienting tables with cell shading Document map. Improved reliability and responsiveness to select items Notebook layout. Updated formatting, recording status and a variety of display options Microsoft Office PowerPoint Printing. Improvements to eliminate crashing when printing documents to high-dpi printers and increased overall printing speed by 10 times on some large presentations Mobile viewing. Ability to view Mac .PPTX files on Windows Mobile phones AppleScript. Ability to use the PowerPoint selection object in AppleScript to implement custom scripts that operate on the current selection in PowerPoint Restoring Functionality (&Vulnerabilities) Microsoft's MacBU also announced (official press release) the return of Visual Basic for Applications (VBA) support to the next major release of Office for Mac. This is a mixed bag since VBA macros are a juicy vector for vulnerabilities but that same functionality is critical to many business processes that have been developed using the suite. From the announcement: Sharing information with customers as early as possible continues to be a priority for the Mac BU to allow customers to plan for their software needs.2 Although the Mac BU increased support in Office 2008 with alternate scripting tools such as Automator and AppleScript — and also worked with MacTech Magazine to create a reference guide, available at http://www.mactech.com/vba-transition-guide — the team recognizes that VBA-language support is important to a select group of customers who rely on sharing macros across platforms. The Mac BU is always working to meet customers’ needs and already is hard at work on the next version of Office for Mac. When you install the security update or try out SP1, drop a note in the comments with your experiences and definitely let us and the MacBU know if they didn't fix any of the issues you were having pre-SP1. Also, if you have any thoughts on the revival of VBA for Mac Office make sure to let us know in the comments as well. (post updated to fix version errors & links)

  • The Complete History of Social Networking -- CBBS to Twitter

    It was Jan. 16, 1978, and the world was in transition. The Sex Pistols were on the verge of disbanding. Future Macintosh architect Jef Raskin was settling into his new job at Apple Computer Inc. And it was snowing in Chicago. A lot.But while Ward Christensen and Randy Suess, two members of the Chicago Area Computer Hobbyists Exchange, were holed up during the not-so-great blizzard of 78, they werent wasting their time playing Uno or watching Logans Run. They were making history.Just two weeks after that fateful snowstorm (though the pair waited another two weeks to unveil their creation, since no one believed it could be written in two weeks of spare time), the worlds first online social network was born. All points bulletin boardIt all started with former IBM employee Christensens simple concept.At our club meetings, we had a cork board and push-pin bulletin board, with 3x5 cards with things like Need ride to next meeting, Lets get together for a group-purchase of memory chips, Anyone else have a KIM-1? etc. So, I came up with the idea of computerizing that.Dubbed CBBS (Computerized Bulletin Board System), Christensen and Suess developed a virtual system where users could post public messages akin to an office cork board. Built to utilize Wards own MODEM (later XMODEM) file transfer protocol, CBBS was created to fill a specific need--informing the groups other members of their group about meetings and important announcements without placing dozens of phone calls--but as more members began to dial in to talk and share information through individual postings, the early makings of a small virtual community began to emerge.The original CBBS ran off a S-100 motherboard kit that Suess had purchased at some fleamarket and was limited by its inability to allow simultaneous users. But thats not to say Suess brainchild wasnt impressive:(The S-100) was mounted on a BUD chassis with a single density 8 inch floppy drive. On the motherboard was some 8080 cpu (upgraded to a Z80) a Hayes 300 baud modem card, a 3P+S board with the parallel port used for control signals, a Processor Technology VDM video display card, and an 8k memory board. There was also a card with 8 1702 EEPROMS that held the CP/M BIOS, video display drivers, and debug code, all written by Ward. I had a EPROM burner, and Ward made sure all the BIOS variables and experimentor stuff ended up in the last 1702. Musta re-programmed that sucker 10 times a week for a few months.All that reprogramming paid off. While CBBS didnt exactly set the world on fire--after all, only a select few could take advantage of it--other ASCII bulletin boards followed its lead and began to pop up across a variety of platforms (including AppleNet and GBBS for the Apple II), each with a specific purpose. In the early 1980s, Bulletin Board Systems slowly began to become more streamlined as the Microsoft Disk Operating System brought a measure of standardization to the industry; not long after, MS-DOS BBS programs--pioneered by RBBS-PC and Fido--sprouted up as modem speed improved and boards attracted more members.As bulletin boards expanded, so did their scope, and soon members began to actually converse with each other, replying and responding to posts as multi-user capability became available. One of the first of these types of communities, the Whole Earth 'Lectronic Link (WELL), was conceived in 1985 as a place for Stewart Brands Whole Earth Review readers and contributors to voice their opinions and bounce ideas off one other and grew into one of the oldest, most respected boards around.But it wasnt until the rise of commercial Internet service providers--first Compuserve, followed by AOL, Prodigy, EarthLink and others--when social networking truly began to take shape. Connect the dot-comsAs ISPs opened the Internet to anyone with a phone line, once-exclusive clubs became overrun with members, and the desire for individuality quickly took root. Bulletin boards certainly had their place in the fledgling World Wide Web, but a few sites began to offer users more variety and personality with a focus on establishing unique online identities.One of the earliest and most successful of these virtual metropolises was BHI (Beverly Hills Internet), which turned the BBS concept on its head. Instead of a scanning a giant board to find a topic worth discussing, BHI users (dubbed Homesteaders) chose one of several specialized neighborhoods to call their home. Inside, community members were introduced to a brave new world of HTML that most of them used to create god-awful representations of themselves. As more users began to crowd BHIs chat rooms, galleries, member pages and, of course, message boards--to the tune of six million page views a month--a more suitable name was slapped on the site in late 1995. Now known as GeoCities, the community flourished in the face of stiff competition from Tripod, Xoom and Angelfire, and by 1997 boasted a Homesteader population of more than a million members. Around the same time, a pair of Cornell students were launching a boom town of their own called theglobe.com. Built much like GeoCities--but without the Hollywood gloss--the network gave users the freedom to personalize their online experiences by publishing their own content and interacting with others with similar interests. Ultimately doomed by its own inventiveness, theglobe became the poster boy for the dot-com bubble, posting a record IPO that fell from $850 million to barely $4 million in less than three years.But while theglobe may have faded more quickly than its peers, its impact on the social networking world cannot be denied. Founders Todd Krizelman and Stephan Paternot saw in the Internet a way to shrink the world by linking peoples common likes and dislikes, a concept even Apple tried to tap into with the launch of its eWorld online service on June 20, 1994. Built around a Community Center where ePeople would gather to meet and mingle, the high-priced eWorld experiment struggled to attract members, lasted less than two years and barely registered on the social-networking radar.But while GeoCities and theglobe.com struggled to squeeze money out of their significant membership rolls, one specialized service hit on on idea that immediately paid dividends. Founded in 1995 by ex-Boeing exec Randal Conrads, Classmates.com promptly filled a need no one realized they had. Born out of a basic desire to help people rekindle their youth, Conrads archetypal site ignited a torrent of grads eager to hook up with old flames, football buddies, lab partners and crushes. Registration, as expected, was initially free, but as more and more matches were made, Classmates.com eventually adopted a subscription format that set it apart from its contemporaries. Tens of millions of users signed up to track down their school chums--to varying success; reports of spam, overcharging and cancellation issues plagued the site for years--and its self-contained business model (all communication was routed through Classmates.coms servers) became a paradigm for future networks. An equally successful subscription site, Reunion.com (later MyLife.com), started in 2002 and expanded Classmate.coms objective well beyond the classroom.(As social networking was still finding its legs, a new method of communication called instant messaging was sweeping the globe, propelled by the 1997 release of AOL Instant Messenger. Though mostly limited to friends you actually knew, IMs system of short, rapid correspondences had no small impact on the proliferation of online communities.)A bona fide precursor to the modern social networking sites, the short-lived SixDegrees.com (1997-2001) didnt attach any strings or conditions to its match-making. After setting up an account, users with similar likes and dislikes logically began to fill each others rings based on the strength of their connection (closest friends occupied the fifth degree and so on) to create--quite literally--a circle of friends. Inventive and popular, but saddled by an unprofitable, ad-supported system, SixDegrees was sold in 2000 and jettisoned shortly thereafter.Its focus on indirect relationships, however, didnt go unnoticed. In March 2003, programmer Jonathan Abrams launched the first site that got everything right. Melding many of its predecessors finer points, Friendster was an immediate hit, attracting some three million registrants inside of its first six months. On a path to make friend a verb long before Facebook hit the scene and take over a niche it basically created, Friendster shouldve become a household word. Instead it fell victim to its own success.As Friendsters logs grew, the sites servers struggled to handle the traffic and performance slowed to a virtual crawl--its still slower than 85 percent of sites, according to Alexa Internet--but Abrams was too focused on the future to worry about the nagging problems of the present. In November 2003, the free-wheeling CEO spurned a Google buyout offer of $30 million with dreams of turning Friendster into a multi-billion dollar enterprise. Turns out he could have used the muscle.Next: MySpace, Facebook and Beyond MySpace invadersA few months before the Google offer, a small group of L.A.-based eUniverse employees (and Friendster members) trained their sights on knocking the social network site off its lofty perch. Using the full lot of their companys resources--including all 250 colleagues, who were tasked with joining and signing up at least 10 buddies--MySpace hit the ground running and never really slowed down.Armed with deep pockets and a vast database, co-founders Chris DeWolf and Tom Anderson utilized eUniverses marketing savvy to quickly set itself apart from Friendster. By giving users total control over content and peddling their site as a true virtual self-expression, musicians, celebrities, movies, TV shows, start-ups, presidential candidates and every adolescent with access to a computer soon flocked to MySpace to establish online identities. While DeWolf reportedly toyed with the notion of a monthly MySpace subscription fee, the sites founders ultimately decided on an ad-generation system that attached semi-obtrusive banners to individual sites; a later platform, dubbed HyperTargeting, sharpened this model by routing advertisers to sites based on users specific interests. After it was sold to Rupert Murdochs News Corp. in July 2005--barely two years after its founding--MySpace aggressively expanded its role as a social networker with MySpaceIM (instant messaging), MySpaceTV (video sharing), MySpace Classified (personal ads) and MySpace Mobile in an attempt to keep pace with the new kid on the block who was making a lot of noise.Face to FacebookIt all started with Harvard computer science major Mark Zuckerbergs juvenile concept.In October 2003, an inebriated Zuckerberg hacked into some of his compatriots face books and set up his own site, Facemash, to compare their less-pleasing attributes in a split-screen comparison. It lasted just a few days before school administrators shut it down, but the seed was planted.The following semester Zuckerberg gathered three of his roommates--Chris Hughes, Dustin Moskovitz and Eduardo Saverin--and set to work on creating a universal face book for Harvard students. Wildly popular on campus, Zuckerberg quickly opened up thefacebook.com to other universities (Stanford, Columbia and Yale joined first in March) and by June, the whole operation had moved to California.Not to be contained to higher education, Facebook (which dropped its the and capitalized the F in August 2005) expanded to add high school networks later in 2005 and opened its doors to the rest of the world in September 2006. With a healthy buzz already brewing, a cadre of MySpacers confined by their cluttered, ad-laden pages swiftly jumped ship and by years end some 12 million registered users were already intermingling.Light on customization but just as heavy on content, Facebooks clean, uniform pages, instant status updates and orderly Wall of messages forever altered the landscape, and Zuckerbergs vision of a mature, sophisticated system of correspondence may have saved social networking from eventually succumbing to the next hip, young fad. Members onlyWhile Facebook and MySpace were dueling for supremacy, other sites eager for a piece of the expanding pie were left to fight over the scraps with an array of professional alliances, specialized clubs, cultural leagues and plain old copycats.In 2004, Ezer Ratchaga launched his holistic personal networked called FriendCircles as a place to organize around hobbies, interests or career goals, and a few months later, Tagged.com opened a site targeted to teens. By 2005, webcam junkies had Stickam and news hounds were flocking to Buzznet to share Hurricane Katrina survival stories--everyone from nightclubbers to artists were given a social niche on the Web.One notable exception to the field of wannabes was Bebo, a personalized blogging site launched in early 2005. An acronym for Blog Early, Blog Often, Bebo founder Michael Birch, found far greater enthusiasm for his site in his homeland of England than the United States. With an assertive overseas push (Bebo was originally based in San Francisco where his wife and Bebo co-founder, Xochi, grew up), Birch was able to hang with the big boys--and give the ubiquitous MySpace Music a run for its money--leading to an $850 million AOL buyout in March 2008.Not one to sit on the sidelines, Google got in on the act, too. After its failed Friendster bid, the search-engine giant in 2004 unveiled Orkut (named after its creator, Orkut Bykkkten), an invitation-only social network that encouraged friends to create mini groups to share related videos, pics and ideas. Bogged down by MySpace and Facebook, the network lagged in the U.S. but caught fire in Brazil and India.Scrappy, smaller sites such as Yelp and Ning carved out their own niches, and around the world, a bevy of social networks united users while dividing and conquering the Internet, including some fairly popular ones--Skyrock (France, Belgium, Switzerland); Multiply (Philippines); Mixi (Japan); Qzone (China); Badoo (2006) (Europe); Nasza-klasa (Poland); Odnoklassniki (Russia); VKontakte (Russia)--but there was still a missing piece needed to bring all the pieces together.That connection came in the form of small blue bird named Twitter, an instant-message, micro-blogging system that tore down the unintentional barriers created by competing social networking sites. Founded in 2006, Twitter was only marginally successful until the 2007 South by Southwest festival in Austin, Texas, when usage exploded, tripling to some 60,000 Tweets a day and officially entering the mainstream. A brilliant network where friends were made effortlessly and without bias, and a 140-character limit ensured dialogue moved swiftly along, Twitter gave a voice to all those faces out there.Soon, users all around the world--regardless of their site of choice--were divulging their deepest thoughts, fears and desires in rapid exchanges to as few as one and as many as one million people at once. Finally, widgets added connectivity to MySpace, Facebook and virtually every other social-networking Web site, and tied everything--and everyone--together.What started as a note system with a dozen or so users has evolved into a global phenomenon with hundreds of millions of users reaching nearly every corner in the world. From elaborate, graphics-intensive personal pages to brief, brisk bulletins, the explosion of social networking sites has succeeded in bringing people closer together as the restless masses stand on the mountaintop, waiting for the next revolution.Where will it start? Who knows. But we'll probably read about it on Twitter first.

  • Running QuickBooks for Windows on Your Mac

    QuickBooks is one of those key business applications that many people who are considering a switch to the Mac are worried about leaving behind. While QuickBooks 2009 for Mac might be the perfect answer for many, others do not want to give up some of the key features of the Windows version. Intuit provides a list of key differences, and I think the most important ones are the industry-specific editions of QuickBooks Premier, multi-user access, and the ability to create an Accountant's Copy of your company file. If you need any of those features, then you'll want to continue to run the Windows version of QuickBooks. Fortunately, there are several good methods to accomplish this feat that won't break the bank or leave you pulling your hair out. Just remember that you are still running Windows (with one exception pointed out below). You will need to make sure that you are protected from viruses and spyware. You might be tempted to turn off networking entirely to avoid the anti-virus tax, but QuickBooks receives frequent updates over the Internet and many people use the DirectConnect features to pull down their financial statements through the intertubes as well. Boot Camp You can use Boot Camp, a feature of Mac OS X Leopard, to run Windows on your Mac. This solution allows you to shut down your Mac and reboot into Windows natively. You can't use your Mac applications while Windows is running, though. In this scenario, you are running Windows on your Mac just like you would run it on a PC. Compatibility is excellent because you really are just running Windows. The downside of this approach is that you can't take your Mac email and documents and easily copy and paste or import that information into QuickBooks. Likewise, it can be hard to get to the Windows files when you are in the Mac side unless you install MacFUSE to read the NTFS filesystem. CrossOver Mac CrossOver Mac is a WINE project that tricks some (but not all) Windows software into thinking that it is talking to Windows XP and passes those requests along to Mac OS X. Because of this trickery, it doesn't work for every application. If you search the compatibility list for “QuickBooks” you'll see that CrossOver Mac is listed as “known not to work” for the most recent versions. It could be a good choice if you are running QuickBooks Pro 2004, but not if you have already upgraded to 2007 or 2009. Since it runs in Mac OS X, you can still pull information from your email or other documents on your Mac. And since it's not actually Windows, you don't have to worry so much about viruses and spyware. CrossOver Mac is $40 for the Standard version and $70 for the Pro version. A free trial is available to download, but I can't really recommend it until it is updated to work with the latest versions of QuickBooks for Windows. Virtualization Virtualization provides a way to create a virtual machine (VM) where another guest OS can run inside Mac OS X. In contrast to CrossOver, you are actually running Windows inside the VM. There are three major virtualization packages – VMware Fusion, Parallels Desktop, and xVM Virtual Box. The convenience of these virtualization solutions is great because you still have access to all your Mac OS X applications and features while the virtual machine is running alongside your other Mac software. You can even hide the Windows desktop and only view the QuickBooks application window itself and use Exposé and all the other cool windowing features of OS X. While, virtualization is not a good solution for 3D design software or computer games (as these types of software want to talk directly to the hardware rather than a virtual machine), it works great for QuickBooks and is the solution that I recommend to most users. Because you are essentially running two complete OS installs on one machine, it's best to have at least 2GB of RAM. One potential benefit of VMware Fusion or Parallels Desktop is that they both provide Windows software to convert the entire hard drive of your existing PC into a virtual machine file that you can use on your Mac. This is great if you have a nice, lean Windows install with only the files that you need to bring with you to the Mac. It's not so great if your PC is having problems and Windows is not running well. You'll bring all those problems with you when you create a new VM file. If QuickBooks is the only Windows software that you need to run, I would recommend a clean install of Windows, Anti-virus software, and QuickBooks in a brand new VM. VMware Fusion and Parallels Desktop are both $80 and free trials are available to download. xVM Virtual Box is a free solution supported by Sun Microsystems. Be sure to read TheAppleBlog's take on VMware vs Parallels and our review of Virtual Box. Remote Desktop Client Another solution is to continue to run QuickBooks on a PC, but access it over the network from your Mac. Remote Desktop Client from Microsoft provides a simple way to remotely control a PC running Windows XP Pro or Vista Business or Ultimate and it works just like screen sharing in Mac OS X Leopard. The killer feature is local printing so you can make hard copies of QuickBooks reports using a printer that is connected to your Mac. This can be a great solution if you already have a PC running QuickBooks on a required version of Windows and you don't want to spend any more money on virtualization software. You can still access your Mac applications and documents and transfer information back and forth between the remote PC and the Mac you are sitting at while you work. The downside is that it's difficult to set up to use over the Internet if you travel away from the PC with a portable Mac. Remote Desktop Client is a free download. Specific Scenarios I need to run the multi-user version of QuickBooks. OK. You definitely need QuickBooks for Windows. What I recommend here is buying a cheap PC and installing QuickBooks for Windows with the “Install Database Server Only” option. This PC will then host your multi-user company file(s) which you can access over your office network from other computers running QuickBooks for Windows. Now you just need to make sure that you put your backup plan in place for the company file(s) hosted on that PC. For licensing, the host computer does not count as a user if it is running in “Database Server Only” mode. Of course, if you already have a desktop PC that is running QuickBooks, you can make that the host by configuring multi-user mode. Just make sure that you leave it turned on with QuickBooks running. As an alternative, if you already have Windows Small Business Server 2008 in your office, you could set up a second machine as a Terminal Services host and use RDC to open sessions on that machine. That way you don't even need to install QuickBooks on each computer, just on the terminal services host machine. I want to backup my QuickBooks data to Time Machine (or MobileMe). One of the amazing features of Leopard is Time Machine. If you want Time Machine to grab a copy of your QuickBooks for Windows data, then I recommend you use virtualization and then configure QuickBooks to save a backup copy of your company file to a shared folder on the Mac side so it gets picked up by Time Machine. Incidentally, this also works if you are using Backup.app to make offsite copies of critical files in the cloud. I already have Boot Camp setup and don't want to spend more money. Alright, alright. I won't force you to switch to virtualization, but this is probably the only situation where I would use Boot Camp. You would have a lot more benefits with virtualization (flexibility, convenience, snapshots, accessibility of files in either environment, etc.), but I will let you keep the Boot Camp setup you have already made. Recommendations If you need or want to run the Windows version of QuickBooks from your Mac, each of these four methods will help you accomplish that goal. CrossOver is hard to recommend because it will not support the latest versions of QuickBooks. Remote Desktop Client works great if your PC is working fine and is sitting in the same office as your Mac. BootCamp is simple and straightforward and included with Leopard. One important consideration is that Intuit is more likely to support a BootCamp or Remote Desktop solution because you are running Windows natively, either on your Mac with BootCamp or on a PC using Remote Desktop. Virtualization is by far the most convenient way to take advantage of the best of both worlds. However, support can be hard to come by because you are running an Intuit product in a Microsoft OS inside a 3rd party virtual machine on an Apple computer. That's four companies that might all try to pass the buck when you have a problem or failure. That said, I've found virtualization to be stable, relatively fast, and easy to manage. I love that I can hide the Windows desktop and just look at the application that I need. When I don't need that application, I can quit the VM and continue to enjoy all the merits of Mac OS X. Frankly, isn't running OS X why you bought a Mac in the first place? Now you can still get all your work done and play with the shiny new toys from that store with the ginormous glowing fruit sign. Ahhh, such sweet joy to have your cake and eat it too. Or at least your Mac and QuickBooks for Windows. Since I recommend virtualization for most users, I have some tips and tricks for you to use that I will share with you. Be sure to come back tomorrow for another helping of advice on how to run QuickBooks for Windows effectively. Concentric Hosted IT Solutions and Web Hosting Click here to save cost on your IT demands

  • The Complete History of the Macworld Expo

    For anyone who attended the very first Macworld San Francisco and then skipped the next 24, this year’s event might seem awfully similar to that very first show. Hot on the heels of the runaway success of the Mac and its own successful launch, Macworld magazine tapped event coordinator Peggy Kilburn in 1985 to develop a conference that “will bring (attendees) in contact with the people who best understand the far-reaching effects the Macintosh will have in business, schools and at home.” It was held in Feb. 21-23 and Steve Jobs didn’t even step foot in Brooks Hall, let alone address the crowd. Similarly, this year’s event won’t take place until February--abandoning its traditional January time slot held since 1986--and Jobs won’t be attending. But there’s something fitting about Macworld returning to its roots for its 25th anniversary. Before Steve turned it into his personal showcase and the Apple booth had to be draped in black curtains, Macworld was a place for fans and professionals to share ideas free from the prying eyes of PC users, where product announcements were welcome but not necessary, and the keynote was the least interesting part of the show. Macworld Expo the 1980s - The decade of the Mac Macworld Expo San Francisco 1985: When the doors closed on the first Macworld, which shared exhibit space with a boat show double-booked for the same weekend, more than 10,000 attendees had walked through its doors, and the bad taste from the Super Bowl XIX “Lemmings” ad was all but washed away. Hot items for the fledgling Macintosh included the Lotus Jazz office suite (but surprisingly, not Macintosh Office), MacPrompter for scrolling text, and a slew of video and imaging apps that leveraged the Mac’s powerful graphics capabilities. Macworld Expo Boston 1985-86: While Apple kept a decidedly muted presence at the first two Macworld Boston Expos, the east-coast show quickly became cemented on the calendar of Apple fans and developers. With more than 500,000 Macs in circulation and the resignation of Steve Jobs fresh on their minds, attendees had more than enough to talk about at that first event, held Aug. 21-23, 1985, at the Bayside Exposition Center, and touted as a chance to see “all of the elements of the Macintosh Office. ... The 512K Macintosh, the LaserWriter, and AppleTalk, as well as Jazz from Lotus, are just a few of the products you’ll get to see.” MWE SF 1986: After observing such a successful inaugural show, Apple CEO John Sculley--who reportedly credited Macworld for reinvigorating Apple after a disappointing end to 1984--took full advantage of the second annual expo, which expanded to the Civic Auditorium to accommodate larger crowds. While not quite worthy of Stevenote status, Apple’s less-than-charismatic leader unveiled the SCSI-equipped, 8MHz Macintosh Plus and pricey LaserWriter Plus during his keynote presentation. MWE SF 1987: A heavy focus on desktop communications and networking brought the long-awaited AppleShare file server software and AppleTalk PC Card, and delivered effortless, cross-platform file sharing long before IBM developed its own solution. A major component of the floundering Macintosh Office, AppleShare survived long after Apple’s desktop publishing suite was sent to the junkyard. MWE Boston 1987: Apple landed in Boston ready to show off HyperCard and script language HyperTalk, one of the first apps to utilize the hotlinking hypermedia concept that would become the cornerstone of the World Wide Web. Also making their debut were MultiFinder 5.0, the AppleFax modem and ImageWriter LQ.MWE SF 1988: With some 350 exhibitors and 25,000 attendees, MacWorld kicked off its fourth annual San Francisco show with an emphasis on the Mac’s business capabilities. In his keynote speech, Sculley stressed Apple's commitment to networking and connectivity advancements, and introduced the zippy Laserwriter II family, with up to 8 pages per minute of printing power. MWE Boston 1988: Apple CEO John Sculley may have landed in Boston to show off the Apple Scanner, but the buzz on the trade floor was all about the Macintosh II, as developers showed off an array of drawing, writing and CAD tools to leverage the power of Apple’s newest Mac.MWE SF 1989: Breaking a pattern of adding an “X” to Macs fitted with a Motorola 68030 processor (maybe Sculley didn’t want to announce the Mac SEx to a raucous convention crowd), Apple used its biggest stage to release the SE/30 upgrade, a Mac that would be as popular as it was long-lasting. Among the show favorites was the streamlined Claris MacWrite II, one of the last times a Claris product would be among the show favorites. MWE Boston 1989: For the fifth anniversary of the Macworld Expo, Sculley opted to keep the anticipated Macintosh Portable (which would make its debut a month later, on Sept. 20) under wraps, and instead showcased the Mac’s educational possibilities with the Visual Almanac, an interactive multimedia demonstration kit for the classroom that utilized Apple’s groundbreaking HyperCard.NEXT: Macworld Expo: The 1990's Macworld Expo the 1990's - On the brink MWE SF 1990: The 40MHz Macintosh IIfx made a big splash at the first Macworld of the 90s, despite its six-figure price tag. One of the reasons for all that speed was the launch of a Mac-only graphics-editing program by a little company named Adobe, which generated quite a bit of interest on its own. MWE Boston 1990: HyperCard 2.0 was all the rage at the subdued summer Macworld, but even Apple’s own booth had a hard time competing with the DTS’ dogcow buttons inscribed with her famous catchphrase, “Moof!” MWE SF 1991: Developed to optimize the 68000 line of Macs, the slick, streamlined System 7 was the co-star of Macworld, sharing the limelight with Apple’s new multimedia app. Sculley’s keynote was its usual shade of dull, save the impressive QuickTime tour of Ben & Jerry’s Vermont factory, which roused the crowd from its slumber. Also unveiled were a series of networking products, including the Macintosh LC Ethernet card. MWE Boston 1991: While PowerBook rumors were flying and many Mac users were getting their first glimpse at System 7, the trade floor was still buzzing about a bombshell announcement just weeks earlier. Industry rivals Apple and IBM (and Motorola) put aside their differences and entered into a unique partnership that would eventually produce the microchip that would power the Mac for more than a decade. Macworld Expo Tokyo 1991-1992: Just because Apple didn’t bother to release any new products (although CEO John Sculley did cut the ribbon on opening day) doesn’t mean Macworld Tokyo had a hard time filling the Makuhari Messe convention center when it opened its doors on Feb. 13, 1991. A rabid overseas fanbase was eager to get their hands on the latest and greatest in Mac apps and accessories, and Apple embraced its new audience with open arms. MWE SF 1992: Continuing the theme of the prior year’s conference, Macworld 1992 featured hundreds of new applications using QuickTime and an astute prediction from Sculley: “I believe pervasive networking will be the driving force of the information industry during the 1990s.” The Mac may have been this crowd’s “ideal multimedia machine,” but an ex-Apple employee’s latest OS was making some noise up the road as the NeXTWORLD Expo opened its doors to those who wanted to think slightly differenter. MWE Boston 1992: After a successful PowerBook launch the prior October, Apple used Macworld Boston to upgrade its best-selling model with more RAM and a lower price point, setting the stage for a series of dockable PowerBook Duos that would be released in the fall. MWE SF 1993: Held entirely at its now-permanent Moscone Center home, Sculley used his final Macworld San Francisco keynote to unveil a host of imaging products, including ColorSync, LaserWriter Pro workgroup printers, StyleWriter II personal printer, Apple Color Printer and Apple Color OneScanner. Making all those projects that much easier were the Apple Adjustable Keyboard and ADB Mouse II, Apple’s first teardrop-shaped clicker. MWE Boston 1993: The best product Steve Jobs didn’t have a hand in, Sculley finally rolled out the Newton MessagePad at Macworld Boston, more than a year after publicly demonstrating its prototype. Unlike anything on the market, Newton was a bold device with a brilliant interface that ought to have been as popular as the iPhone. Instead, only a few hundred thousand were sold over its four-and-a-half-year reign. MWE Tokyo 1993: Apple’s first product launch outside the United States brought a slew of new hardware, including the Macintosh Color Classic, Macintosh LC III, Macintosh Centris 610 and 650, Macintosh Quadra 800, PowerBook 165c, and the LaserWriter Select 300 and 310 laser printers. All those new products paid off, as the expo attracted nearly 100,000 attendees in just its third year. MWE SF 1994: With more than 70,000 attendees on hand to celebrate the 10th anniversary of the Mac, the sprawling Apple booth didn’t disappoint. Visitors were met with a slew of new products, including a walking tour of its online service, eWorld, along with the recently released Macintosh TV and Powerbook Duo 270c. But buzz on the floor was mostly surrounding the upcoming PowerPC transition, which promised faster, more powerful Macs for the next decade. MWE Boston 1994: The critical, if not commercial, success of Newton brought some 70,000 attendees to the following year’s Macworld Boston, forcing Apple to set up its booth across the street from the World Trade Center. It was worth the trip, as new Power Macs showed off the capabilities of the first PowerPC chips and System 7.5 introduced users to Stickies, WindowShade and the Control Strip. MWE Tokyo 1994: Instead of showing off OS 7.5 for umpteenth time or adding another PowerPC model to its Power Mac line, Apple took the wraps off the QuickTake 100 digital camera. Designed in association with Kodak, the QuickTake looked more like a pair of binoculars than a camera but made an instant splash with the expo crowd. Also introduced was Color StyleWriter printer, to make sure all those photos looked their best. MWE SF 1995: As expected, the chip transition was in full swing, with PowerPC Power Macs drawing attention at the expo, but the most excitement centered around Power Computing, the first company to take advantage of Apple’s licensing program. MWE Boston 1995: Trying to steal some of the thunder from the forthcoming Windows 95 release, Apple demoed Copland in all its buggy, crashy glory on brand-new AppleVision displays. Be thankful it failed; if not, Steve might never have come back. MWE Tokyo 1995: Apple welcomed a new clone manufacturer to its ranks, Japan-based Pioneer Electronic, and proudly took the wraps off the active-matrix PowerBook 5300c, which thankfully didn’t explode on the stage. The same can’t be said about the Singapore plant that was manufacturing them. MWE SF 1996: Sinking revenue and executive board shake-ups cast a dark shadow over Macworld’s 12th annual event, which saw a continued push away from Apple’s proprietary platform with the release of the PC compatibility card, capable of turning any Power Mac into a dual micro-processor system capable of running Windows 95. MWE Boston 1996: The first U.S. keynote by CEO Gil Amelio made some attendees long for John Sculley, but the 20 percent across-the-board price cut on the Performa line was certainly welcome, as was the Performa 6400’s new InstaTower case. Before dousing the Copland project with a giant bucket of cold water, Gil got the crowd riled up by declaring Apple was “transitioning from a dialogue that has centered on survival to a dialogue that’s going to center on excitement.” We think the excitement he was referring to had something to do with the imminent launch of the first issue of MacAddict magazine. That, or the return of Steve Jobs, we’re not sure. MWE Tokyo 1996: CEO Gil Amelio announced the fruits of its partnership with Bandai in the form of a gaming console based on Apple’s Pippin technology. Officially called Pippin Atmark, the device was supposed to combine the best parts of each company into a super-computer-video-game-machine, and if you had stopped by Apple’s booth, it certainly seemed that way. Sadly, we know how the story ended. MWE SF 1997: Steve Jobs’ first appearance on a Macworld stage was preceded by a lengthy, rambling Gil Amelio, whose three-hour, teleprompter-plagued speech may have inspired Jobs to take over speaking duties. Amelio was supposed to rev up the crowd by showing the stunning Twentieth Anniversary Mac and outlining Apple’s NeXT-based OS strategy, but botched the whole thing up, effectively ruining Steve’s big moment. MWE Boston 1997: As late as July 2, Amelio was planning to deliver the keynote address at Macworld Boston, so when he was abruptly forced out July 5, all eyes turned to the new kid on the block. The excitement was palpable when the lights finally dimmed, and when Steve stepped out on stage to a 30-second standing ovation, a new era in Apple had clearly begun. And then he announced a partnership with Microsoft, drawing boos. MWE Tokyo 1997: Before Steve killed the project later in the year, Apple teamed with Fujifim for its last attempt at a digital camera, the QuickTake 200, which used removable cards to store pictures but was lost in a sea of cheaper, smaller entries. Also introduced at the show were the Power Macintosh 4400, 7300, 8600 and 9600, and the Powerbook 3400c, which immediately assumed the short-lived position of the world’s fastest laptop. MWE SF 1998: Just months before the iMac would turn the industry on its head, iCEO Steve’s first full Macworld San Francisco keynote brought no new products, but still had the crowd in awe with a surprise “one more thing” announcement: Apple’s profitable again. Macworld Expo New York 1998: Making the move south to the Big Apple could have been disastrous for Macworld, but diehard Mac fans would have jumped a motorcycle onto a speeding train to catch a glimpse of the iMac. Attendance dipped noticeably from the prior year’s Boston show, but enough shows up to give Macworld East a permanent new home in New York City’s Jacob K. Javits Convention Center.MWE Tokyo 1998: The Macworld Tokyo crowd cheered politely for the debut of the first Japanese-language Think Different ad, but went absolutely wild when Steve Jobs appeared on stage (via a taped message). He didn’t show off any new products, but assured the audience that Apple wouldn’t be leaving them out of their new OS strategy: “Apple is committed to having the best kanji (Chinese characters) systems in the world, and we're pouring even more into R&D toward that end.” MWE SF 1999: A rainbow of iMacs greeted visitors to Apple’s booth, but all eyes were on “the world’s most open-minded personal computer,” a sleek tower dressed in blue and white with a hinged door for easy access to its G3 processor. And the color-coordinated Apple Studio Displays weren’t too shabby either. MWE New York 1999: Say hello to the iBook. But first, say hello to Noah Wyle, star of “Pirates of Silicon Valley,” who fooled the crowd momentarily with his nearly-spot-on Steve Jobs impersonation (though he forgot to unscrew the cap to his water bottle). After a demo of the imminent OS 9, the real Steve unveiled Apple’s newest laptop, a candy-colored clamshell book that had a handle and looked strangely like a potty seat. MWE Tokyo 1999: Steve’s first keynote at Macworld Toyko was basically a rewrite of January’s Macworld San Francisco presentation, with the exception of an untimely crash of the Power Mac G3 during Microsoft’s Internet Explorer demo. But all anyone really cared about were iMacs. NEXT: Macworld Expo: The 2000's Macworld Expo the 2000's - Apple's return MWE SF 2000: With the renaissance in full swing, Steve announced Apple’s next-generation operating system in earnest at the first Macworld of the new millennium. With “state-of-the-art plumbing,” “killer graphics” and a 12-month, “gentle migration,” Steve introduced the masses to the blue-tinged world of Aqua of the Dock and kept his promise: A public beta was in our hands by September. MWE New York 2000: Indigo, Ruby, Sage and Snow iMacs, dual-processor Power Macs, optical mice, translucent keyboards, iMovie 2, and 15-, 17- and 22-inch displays. None stood a chance against the star-crossed star of the show, the jaw-dropping Power Mac G4 Cube. Everyone wanted to take one home, but strangely, few people actually did. MWE Tokyo 2000: After an quiet debut in 1999, Steve pulled out all the stops in 2000, unveiling brand-new portables and Power Macs, including the iBook Special Edition and Pismo PowerBook. Steve also made good on his ’98 vow to include the highest-quality Japanese fonts in OS X. MWE SF 2001: One of Jobs’ shining moments (even by his standards), the 2001 Stevenote featured a shipping date for Mac OS X, two more pieces of the digital hub (iDVD and iTunes), SuperDrive-equipped graphite Power Mac G4s, and the piece de resistance, the “mega-wide,” one-inch thick Titanium Power Mac G4. Suddenly, all was right-side up with the world (including the Apple logo on the case). MWE New York 2001: A preview of Mac OS X Puma (and a few lengthy third-party demos) brought scarcely any new features, but faster iMacs and Quicksilver Power Macs promised an all-around zippier experience. MWE Tokyo 2001: The final aesthetic flourish for the iMac brought the trippy Flower Power and Blue Dalmatian patterns and added CD-RW drives to accompany iTunes 1.1 Joining the art-deco all-in-ones were new Power Mac G4 Cubes, which also added the elusive CD-RW drives. MWE SF 2002: A 14-inch iBook joined the wildly popular 12-inch “ice-book” family and iPhoto rounded out Apple’s digital hub vision, but the show-stopper was the flat-panel iMac G4, an overdue update that was well worth the wait. Part-computer, part-sculpture, the “Sunflower” iMac firmly cemented the Stevenote as the greatest show on earth. MWE New York 2002: A notably lackluster presentation eliminated Apple’s free e-mail in favor of a paid service and delivered a rehash of the Jaguar demo Steve gave two months earlier at WWDC. No killer new products to speak of, but iSync, iCal and iTunes 3 made their debut, along with solid-state iPods (with Windows support) and 17-inch iMacs, but attendees couldn’t help but notice the spring was missing from Steve’s step.MWE Tokyo 2002: Steve crammed another 5 gigabytes into the diminutive iPod music player as the Macworld Tokyo expo was moved to the more spacious Big Sight convention center for Apple’s last overseas splash. Turned out the switch was prophetic, as Steve took the wraps off the stunning 23-inch Cinema HD display, Apple’s largest to date. MWE SF 2003: Final Cut Express, Airport Extreme, iLife, Keynote and Safari would have been enough for most company’s trade shows, but not Apple. After nearly two hours of nonstop announcements, Steve saved the best for last: The largest (17-inch) and smallest (12-inch) PowerBooks ever, dressed to the nines in classy aluminum. MWE New York 2003: After Steve bailed on his annual keynote to protest IDG’s plan to move to the expo back to Boston the following year, the show, now known as Macworld CreativePro Conference & Expo, found itself in a tailspin. Apple fulfilled its commitment to exhibit--and even announced the availability of Soundtrack as a standalone product--but the thrill was most definitely gone.MWE Tokyo 2003: On the heels of the east-coast shake-up, Apple abruptly pulled out of the Japan show, too, and IDG cancelled the event altogether. MWE SF 2004: A somewhat disappointing keynote delivered Garageband and way too much John Mayer, but still finished on a high note as Steve unveiled the product no one knew they needed: a smaller iPod in a rainbow of flavors. MWE Boston 2004-2005: A pair of intimate Boston expos closed the book on Macworld East for good, as IDG vowed to focus its efforts on the sole remaining show in San Francisco. MWE SF 2005: Also known as the keynote that brought down ThinkSecret, Steve took to the Moscone stage in 1995 looking to capitalize on all the attention Apple was getting. Along with a new iLife and a surprise successor to the defunct AppleWorks, two low-priced products sought to dispel the notion of Apple as a high-priced niche company: the $99 iPod shuffle and $499 Mac mini. MWE SF 2006: Apple kicked off the Intel transition by fitting its two most popular Macs with Core Duo processors. Little was changed from the new iMac aside from its new brain, but the PowerBook underwent a series of tweaks and refinements, including the retirement of its famous name “because we’re kind of done with Power and we want Mac in the name of our products.” MWE SF 2007: The last great Macworld keynote ever. Nuff said. MWE SF 2008: With the near-impossible task of following the launch of the iPhone, Steve took the stage for his last Macworld San Francisco keynote with a bag full of assorted treats--cheaper Apple TVs, iTunes movie rentals, iPod touch and iPhone software updates, Time Capsule--and one big trick. Steve’s lasting image as the master of Macworld ceremonies: sliding the Macbook Air out its plain manila envelope. MWE SF 2009: Apple’s final Macworld appearance was preceded by letter from Steve explaining his “nutritional problem” and “decision to have Phil deliver the Macworld keynote,” so attendees were prepared for a lackluster event. Apple surprised some with the new 8-hour, 17-inch Mac Book Pro, iLife ’09 and iWork ’09, but it just wasn’t the same without the man who made it all happen. Macworld Expo elsewhere Building off the success of U.S. shows, a number of expos around the globe tried to capitalize on the Macworld name, to limited success: 1989: Macworld Canada 1991: Macworld Mexico, Hong Kong, Stockholm and New Zealand 1992: Macworld Barcelona, Paris (cancelled due to popularity of Apple Expo) 1994: Macworld Expo Summit (Washington, D.C.) 1996: Macworld Taiwan 2004: Macworld UK 2005: Macworld on Tour (only schedule date, in Kissimmee, Fla., cancelled)

  • 50 Common Mac Problems Solved

    We present the Ultimate Mac Troubleshooting Guide, so you can banish the peskiest problems once and for all. Mac problems? Isn’t that an oxymoron? If you just switched to the Mac from Windows, you might be thinking that you accidentally picked up one of your old PC magazines--and, by the way, we’ve got solutions to the seven most common problems switchers encounter, too. If you’re a longtime Mac user, you could even be wondering where we get off accusing the Mac platform of being problematic.Using a Mac is generally painless and trouble free, but things can go wrong. Usually they’re not catastrophic (for solutions to true Mac disasters, click here). Sometimes the things that go wrong are those little annoying things that you just shrug off--over and over, until you finally have to deal with them.We’re here to help you tackle the 50 most common problems in eight different categories, once and for all. If your problem isn’t covered here, email us at ask@maclife.com, and we’ll try to solve it in a future issue.General Mac ProblemsThe Mac OS is, fundamentally, as trouble-free as operating systems get. But nothing's perfect. Here's what to do when you hit a snag.1. I want a tabbed finder.Download the incredibly versatile Path Finder ($40, www.cocoatech.com), which gives you all sorts of features that are missing from the Finder, such as tabs, stacks, bookmarks, and panes. Sounds like fun to us!Now THIS is the Finder we've always dreamed of. Thanks, Path Finder!2. I can't print anymore.This could be caused by a variety of different issues relating to your printer hardware or printer drivers, so you may need to contact the printer manufacturer for more help. But if your Mac is causing the problem, it’s always a good idea to reset your entire printing system by going into your Print & Fax System Preference, right-clicking in the printer list, and choosing Reset Printing System.3. I travel all over town with my MacBook, and I’m sick of reconfiguring my settings every time I show up at a location I’ve been to before. Why can’t my Mac remember various location settings for me--my default printer, mounted servers, iChat screen name, Bluetooth settings, everything? Try NetworkLocation ($29, www.networklocationapp.com), which can perform dozens of actions on your Mac whenever you switch to a new location. Best of all, its AutoLocate feature will determine where you are, using the same SkyHook Wireless Wi-Fi Positioning System that your iPhone uses, and it will automatically change all of your settings for you. If you frequently switch physical locations, NetworkLocation can save you both time and headaches changing your Mac's settings.4. I forgot my OS X password.After retyping your password very carefully at least twice to make sure you just didn’t mistype it, you’ll need to haul out your OS X install disk, insert it into your Mac and restart holding down the C button. After selecting your language of choice, in the menubar, select Utilities > Reset Password. Follow the directions and there you go. Just try not to get a lobotomy after resetting it!5. My CD or DVD is stuck in the optical drive and won’t come out when I press Eject.After holding down the eject button for several seconds to no avail, restart your Mac and hold down the primary button on your mouse--the trackpad button will work as well if you’re on a MacBook--and during startup the disk should eject.6. My Mac is not recognizing devices plugged in to one of my USB ports.First, make sure your Mac’s firmware is up to date--check Software Update and the Apple Support Downloads page (support.apple.com/downloads/) and install any firmware updates you find for your machine.If nothing happens, turn off your Mac, unplug the power cable, disconnect all peripherals, and let it sit for five minutes. Plug it back in, reconnect the keyboard and mouse, turn it back on, and try the USB ports again.Check the Support Downloads page for firmware updates for your Mac.If they’re still unresponsive, you will need to reset the PRAM (parameter RAM) and NVRAM (nonvolatile RAM), which stores some system and device settings that your Mac accesses on startup. Shut your Mac down. Then position your fingers above the Command, Option, P, and R keys on your keyboard. Turn the Mac on, then immediately press and hold those four keys before you see the gray screen. Keep them pressed until the Mac restarts again and you hear the startup chime for the second time. Then let ’em go. When your Mac is finished starting up, check those pesky USB ports.If they’re still not behaving, there’s one more thing you can try before making a Genius Bar appointment: resetting the SMC, or system management controller. Directions for resetting the SMC on your MacBook Pro are found at support.apple.com/kb/HT1411. Instructions for all other Macs are linked from support.apple.com/kb/HT1894.In Search Of...Search SolutionsLeopard makes finding files and data on your Mac relatively trouble-free, but when it comes to search, there are improvements and tricks you can apply to make it even better. Here are two solutions to common search problems we hear about from a fair number of Mac users.7. My Spotlight results have stopped working reliably.If it’s a single non-Apple program that isn’t showing up properly in your Spotlight results, try turning off and on the Spotlight indexing in that particular app.If you’re still getting Spotlight results for an app that you got rid of a while ago, you may not have completely deleted all of the data or databases that are associated with that program.Spotless gives you a nice GUI for managing, deleting, and rebuilding your Spotlight indexes.If it’s an Apple program--or your entire Mac--that isn’t working properly in Spotlight, try re-indexing your whole hard drive by going into the Spotlight System Preference, clicking on the Privacy tab, then dragging your hard drive into the list. Wait a moment, and then remove your hard drive from the list again.If you’re still having problems, you may need to bring out the big guns by using Spotless ($17, www.fixamac.net), a Spotlight index-management tool that can help fix most Spotlight problems.8. I need more power, flexibility, and customizability with my Spotlight searches and Spotlight results.Get HoudahSpot ($25, www.houdah.com), which lets you create extremely detailed search requests and customize the results to your liking.HoudahSpot handles Spotlight searches with much more flexability than Apple's built-in Spotlight search. 3 Essential UtilitiesThree more Mac problems solved--before they happen!9. Disk Warrior($100, www.alsoft.com) This is a great preventative maintenance tool for rebuilding your Mac's directory and keeping your mac running quickly and smoothly. It's also a great emergency tool for repairing disks that have missing files or will no longer mount.10. Cocktail($15, www.maintain.se/cocktail/index.php). This general all-purpose utility will clean the caches on your machine, run the UNIX maintenance scripts, unlock hidden features of your Mac, and much more.11. SuperDuper($28, www.shirt-pocket.com). This disk cloning utility is great for backing up or transferring all the data on your entire computer to a fully bootable state.Next Page: Email and Web Problems...Email and Web Problems We know you spend most of your time in front of a Mac online or pounding out email. Here's how to answer when trouble comes knocking.12. I use a webmail client to check email, but every time I click on an email link, it launches Apple Mail instead.You can set up Apple Mail to access your webmail account using IMAP or POP (check with your webmail provider for instructions on how to do this; some charge a fee for this service), or you can install the program Webmailer (free, www.belkadan.com/webmailer), which lets you set any webmail site as your default email program.We set up Webmailer to take us to Yahoo's webmail system whenever we click on an email link.If you use Gmail, you have a few additional choices: You can install Google Notifier (free, toolbar.google.com/gmail-helper) and set that to your default email client in Mail’s preferences. Or you can use the outstanding Mailplane ($25, www.mailplaneapp.com), which provides many more features than the Gmail website.13. I can receive but not send email messages.Outgoing email messages are typically sent over the Internet using TCP port numbers 25, 465, or 587. However, in an effort to reduce spam, some ISPs and firewalls are set up to severely restrict the use of those ports. For example, AT&T is notorious for blocking port 25 for its DSL customers, unless you’re sending email with the AT&T email address assigned to your DSL modem. If you’re using AT&T (or another service provider that has similar restrictions), call the technical support number and request that they unblock port 25 for you. If you don’t control the Internet access where you are located, contact your email host to see if they have an alternate port that you can send email on. You can specify alternate port numbers in your email app’s account settings. If all else fails, you should be able to send email through your webmail system until you can physically get yourself to a different location that has no restrictions.Our Web-hosting company, hostbaby.com, allows us to send email messages over alternate port 2525, which typically bypasses any firewall restrictions that have been put in place.14. When I reply to or forward an email, the original message isn't entirely quoted in my reply--sometimes just the header and a few characters are quoted.If you used your mouse to highlight some text in the original email, and then you clicked on forward or reply, only the words that you selected will be quoted in your new email. To override this behavior in Mail (it can’t be overridden in Entourage), go into Mail’s Preferences, click on the Composing button, and you can set it to include all of the original message. If the problem still happens after this, your Mail preferences might be corrupt. Quit Mail, and trash the file located at yourhomefolder/Library/Preferences/com.apple.mail.plist. Also try upgrading to Snow Leopard, which makes Mail more reliable in general.The Composing preference in Mail ensures that your replies and forwards will always quote the original email message in their entirety.15. I want to send an email later, not now.Each email client handles this slightly differently.In Entourage, choose Message > Send Message Later or click on the Send Later button. (In Entourage 2008, you’ll need to add the Send Later button to your toolbar by choosing View > Customize Toolbar from any outgoing message.) Your messages will queue up in your outbox, and then you can send them all at once by creating an Entourage schedule (Tools > Schedules) or by clicking the Send & Receive button.In Thunderbird, choose File > Send Later. Your messages will queue up in the Unsent folder until you choose File > Send Unsent Messages.The Send Later Extension lets you schedule your outgoing messages in Thunderbird.The Send Later Extension for Thunderbird (free, www.unsignedbyte.com/?page_id=4) lets you schedule an exact date and time in the future to send your message.Surprisingly, Mail provides no ability to send messages later. You could take all your accounts offline (Mailbox > Take All Accounts Offline) before clicking on the Send button, in which case your messages disappear until you quit and relaunch Mail to find a temporary outbox with your messages sitting in them. Or, to schedule emails for a later delivery time that you specify, install the Schedule Delivery script which is a part of Mail Scripts (donations requested, homepage.mac.com/aamann/).Finally, LetterMeLater (free, www.lettermelater.com) offers another way to schedule emails to be sent at a later time.16. I have multiple folders entitled Drafts, Sent, Junk, or Trash for my IMAP email account.Setting up an IMAP account can be a little tricky. After typing your valid account settings into your email program, there are two additional steps:First, you’ll need to set the proper IMAP path prefix (sometimes called the “root folder” or IMAP server directory) in your account settings. For example, Gmail’s IMAP Path Prefix is [Gmail].Defining your IMAP server's root folder is an often-forgotten step when setting up an IMAP email account.In Entourage, you set this on the Options tab of your IMAP’s account settings. In Thunderbird, click the Advanced button on the Server Settings tab. In Mail, this is on the Advanced tab of your IMAP’s account settings.Then you’ll need to designate which folders on the server should be used for storing your drafts, sent messages, trash, and junk. In Entourage, you set this on the Advanced tab of your IMAP’s account settings. In Thunderbird, this is done in the Copies & Folders section of your account settings. In Mail, go out to your main viewer window and select a folder on the server (in the left-hand margin, underneath the IMAP account name), then choose Mailbox > Use This Mailbox For.17. Whenever I address an outgoing email, I get unwanted email addresses for people who aren't in my address book.Most email clients keep track of addresses that you’ve emailed to in the past and will suggest those addresses to you in the future when you start to type the same characters. You can turn off this feature in Entourage and Thunderbird by going into their preferences. In Entourage, this is found on the Compose tab. In Thunderbird, this is on the Composition > Addressing tab. You can’t turn off this feature in Mail, but you can clear the list from time-to-time by selecting Window > Previous Recipients, selecting the names and clicking Remove from List.In Mail, you have complete control over your Previous Recipients list.18. When I email long Web links to others, they sometimes get broken up onto multiple lines and don't work correctly.Try putting angle brackets () around long URLs to help them travel safely across the Internet without “breaking.” Or you turn to TinyURL (free, www.tinyurl.com), which will turn those long URLs into, well, tiny URLs!19. I wish Safari's built-in search field worked with more websites than just Google.You may want to switch to Firefox, which has the built-in ability to customize its search field with any number of search engines that you specify. Otherwise, check out the Safari plug-ins Saft ($12, haoli.dnsalias.com) or Glims (free, machangout.com), both of which let you customize Safari’s Google search field. And one of our favorite utilities, iSeek ($15, www.ambrosiasw.com) lets you add a global customizable search field to your Mac’s menubar that works with any Web browser.iSeek places a fully customizable search field in our menubar at all times.20. I want to filter inappropriate websites so my kids can't access them.Although Mac OS X has built-in parental controls that you can turn on for individual accounts, you can gain more control by purchasing software like ContentBarrier ($50, www.intego.com) or Net Nanny ($39.99 a year, www.netnanny.com). Even better, we’ve discovered that one of the quickest, easiest, and most effective ways of filtering all the computers in your entire household is to switch your DNS servers to the free OpenDNS servers (free, www.opendns.com).ContentBarrier is one of many options you have for blocking websites on your Mac.21. My Internet connection is slow.That’s a tricky one. A sluggish Net connection could be caused by any number of things, so here are a few troubleshooting tips to start with:Try resetting Safari (Safari > Reset Safari). Then, try a different Web browser to see if the problem happens there as well. You may also want to uninstall any Internet plug-ins that you have installed recently.Next, check your upload and download speeds at www.speakeasy.net/speedtest and see if you’re getting the speeds you’re paying for. If not, try power cycling both your modem and router, such as your Airport Extreme. Turn off or unplug the device, let it sit powered off for several minutes, then plug it in or switch it on again.Our latest speed test from Speakeasy.net shows us that we're not currently getting the full upload speeds for which we've been paying the big bucks!If these methods don’t address the slowdown, try plugging your modem directly into your Mac using an Ethernet cable to see if the problem goes away. If so, your router may be the problem. If you’re using an Airport Extreme or Airport Express, launch Airport Utility to see if there is a firmware upgrade available. If so, install the firmware upgrade and see if that helps.If not, your Mac could be the problem--you may need to perform an Archive and Install of your operating system, which is one of your options on the Mac OS X Leopard Installation DVD.And it’s always possible that your modem or Internet line is the problem too, in which case you should call your ISP’s technical support number.Next Page: Photo and Office/iWork Problems...Photo ProblemsThese solutions to common photo issues will make you want to say "cheese." 22. I need to quickly resize an image and make some color corrections to it, but I can't afford Photoshop and don't really want to learn how to use it.Preview has the built-in ability to resize images and adjust colors. Open up your image in Preview and select Tools > Adjust Size or Adjust Color.This image-size adjustment dialog box is from Preview, not Photoshop!23. I want to email photos from iPhoto through my webmail account by clicking on iPhoto's Email button.Even if you’ve installed Webmailer, as mentioned in problem #12, the email button in iPhoto will only work with four email clients: AOL, Eudora, Entourage, and Mail.However, if you use Gmail, you’re in luck because Mailplane ($25, www.mailplaneapp.com) installs an iPhoto plug-in that lets you click on iPhoto’s Email button and send your messages through your Gmail account.In any dialog box, you can activate QuickLook when browsing your iPhoto Library by selecting a photo and pressing the spacebar.Otherwise, go into your webmail program, and attach photos using the standard method. Leopard’s dialog boxes give you the ability to browse through your iPhoto library, and they even let you use QuickLook by clicking on a photo and pressing the spacebar.24. I want to use iPhoto '09 to export photos to Facebook, but there are too many problems with it.Forget about using iPhoto ’09’s poorly implemented Facebook “integration.” Instead, use the outstanding Facebook Exporter for iPhoto (free, developers.facebook.com/iphoto).Use Facebook Exporter for iPhoto to tag, add captions to, and upload your Facebook photos right from within iPhoto.25. I created a PDF file with lots of embedded photos in it, but now the file is way too large to email.Open up the large PDF file in Preview and select File > Save As. Where it says Quartz Filter, choose Reduce File Size, then click Save. Voilà! You’ve now saved a much smaller version of your PDF file, which will be easier to email.Choose this Quartz Filter in Preview to reduce the size (and quality) of large PDF files so you can email them without choking your email server.For even more control over the resulting quality of PDF size reduction--and to batch-process multiple PDF files at once--try PDFshrink ($35, www.apago.com).If you still can’t get the file small enough for your needs, try a file-sending service such as YouSendIt (www.yousendit.com).26. Somebody emailed me a PDF file with lots of embedded photos in it, and I need to extract the photos from the file.File Juicer ($18, www.echoone.com) will extract images, sounds, and more from any filetype.File Juicer can extract all these types of files out of other files.Office/iWork ProblemsWork smarter not harder with these troubleshooting tips for common productivity apps.27. I created an awesome slide show in Keynote, but I have to present it on a PC. I tried exporting it to Microsoft PowerPoint format, but I lost my transitions, effects, transparencies, gradients, and more--basically, all the cool stuff.Export your Keynote file to a QuickTime movie instead. As long as the PC has QuickTime installed on it (which it should, if it has iTunes installed), you’ll be able to play back your presentation with all of its awesomeness intact. If the PC doesn’t have QuickTime, download it for free from www.apple.com/quicktime.With the "Fixed Timing" option, we can set our QuickTime movie to automatically advance to the next slide on a regular interval.When you export your movie, you have several options for how it should advance from one slide to the next. For example, if you set it to manually advance, you simply have to press the spacebar on the PC to move to the next slide.28. I’ve included presenter notes (View > Show Presenter Notes) in a Keynote slide show, but when I play or rehearse the slide show, the notes don’t show up onscreen.In Keynote’s preferences, click on the Presenter Display button, and check the boxes for Notes and “Use alternate display to view presenter information.” Now your notes will show up when you play or rehearse your slide show.This checkbox lets you toggle between mirrored displays and dual displays.However, if you start seeing your notes on both your computer screen and the projector’s screen, your computer is set to mirrored (instead of dual) displays. You can toggle these display modes while the projector is connected to your Mac by launching System Preferences, choosing Display > Arrangement, and deselecting the Mirror Displays checkbox.29. I use Office 2008 to create Word, Excel, or PowerPoint files, but my Mac-using colleagues can’t open the files because they’re using Office 2004.TextEdit can open and edit Word 2008 files. And if your colleagues have iWork ’09 installed, they can work with all of your Office 2008 files in Pages, Numbers, or Keynote.Otherwise, you’ll need to save the file in an earlier file format. Choose File > Save As and select the format that corresponds to Office 97–2004. You can also set this older format as the default in your preferences for Word, Excel, and PowerPoint.Choose the .doc format to avoid compatibility issues with people using earlier versions of Microsoft Word.Alternatively, your colleagues can install Microsoft’s Open XML File Format Converter (free, www.microsoft.com/mac/downloads), which will convert your Office 2008 files into a format that Office 2004 can read.Next Page: Syncing Problems... Syncing ProblemsData syncing can be particularly stressful since we need access to info anywhere these days. We've got solutions.30. I want to sync some--but not all--of my iCal calendars across my Macs.Don’t use MobileMe to sync, which always synchronizes all of your calendars. Instead, use BusySync ($25, www.busymac.com) or BusyCal ($40, www.busymac.com), which both give you an incredible amount of syncing options.BusyMac's products are true champions when it comes to publishing and subscribing selected calendars without any dedicated servers.31. I want to synchronize my iCal calendars and Address Book on my Mac to Outlook on a PC.Sign up for MobileMe ($99 a year, www.apple.com), which will keep all of your Macs and PCs (and iPhones!) in sync with each other.Spanning Sync effortlessly syncs your calendars and contacts to Google.Or, you can use Google Calendar and Google Contacts as a conduit. On the Mac side, you’ll need Spanning Sync ($25/year or $65/one-time purchase, spanningsync.com). On the PC side, you’ll need Google Apps Sync ($50/year, tools.google.com/dlpage/gappssync).32. I keep getting duplicate entries on my iCal calendar.Sounds like you’re trying to sync your Entourage calendar with iCal. There’s a known bug with Entourage that causes repeating events to multiply out of control in iCal. We don’t know of any long-term solution at this time except to ditch Entourage’s calendar and stick to iCal for your calendaring needs. To do this, uncheck the box for syncing events in Entourage’s Preferences (on the Sync Services pane). To erase iCal dupes, try iCal Cleaner (free, www.busymac.com).33. I’m getting two of each calendar entry on my iPhone.You may be trying to sync your calendars through both iTunes and MobileMe. You’ll need to choose one method or the other, not both. If you’re syncing wirelessly through MobileMe, then go into your iPhone settings within iTunes and uncheck all of your calendars there.The exception to this rule is iCal’s Birthdays calendar (enabled in iCal’s preferences, this calendar pulls birthdays from your Address Book), which can only be synced through iTunes, so it must remain checked in iTunes.34. My U.S. Holidays and other Internet-subscribed iCal calendars are not syncing between my Mac and my iPhone.Any Internet-subscribed calendars must be resubscribed to directly from your iPhone. You can manually set up the server on your iPhone by going to Settings > Mail, Contacts, Calendars > Add Account > Other > Calendars.You must resubscribe to your iCal holiday calendars on your iPhone all over again.Or, you can automatically subscribe to a calendar by using Safari on your iPhone to choose from Apple’s extensive selection of calendars at www.apple.com/downloads/macosx/calendars.35. iTunes no longer launches automatically when I attach my iPod or iPhone to my computer.If your iPhone or iPod is very low on power or if the battery is fully depleted, it can take up to 10 minutes to appear under Devices in iTunes.Otherwise, you may have unchecked the box in iTunes for your device that says “Automatically sync when this iPhone/iPod is connected” or “Open iTunes when this iPod is attached.”You may have also removed the iTunesHelper application from your Login Items in your Account System Preferences, which is required to automatically launch iTunes. You can get this back by reinstalling iTunes (www.apple.com/itunes) or by manually dragging iTunesHelper into the Login Items. iTunesHelper can be found by right-clicking on iTunes in the Finder and choosing Show Package Contents, then going to Contents > Resources.36. I want to synchronize files between two computers.There are many different programs available to help you with this task, but our favorite is ChronoSync ($40, www.econtechnologies.com). ChronoSync can automatically mount remote servers, wake your local Mac from sleep, schedule your synchronizations, archive backup copies of your files before syncing, and even give you a list of proposed changes before it makes any of them.Synchronizing files between two different computers is as simple as drag-and-drop with ChronoSync.While you can use ChronoSync to synchronize to any type of volume or folder, if you specifically want to sync to another computer, you may want to additionally purchase ChronoAgent for an extra $10. ChronoAgent lets you communicate directly with a remote Mac faster than using AFP or SMB, and you gain full root access, so you can copy anything without any restrictions.37. I turned on MobileMe syncing on my iPhone, but nothing is syncing to my Mac or Me.com.It’s possible that the MobileMe servers aren’t communicating properly with your iPhone. An Apple support rep recently admitted to us that this is an extremely common problem that MobileMe users may experience every few months until Apple increases the reliability of its MobileMe syncing servers. So you may want to keep these instructions handy for future reference.First, find out if MobileMe sees your iPhone at all. Activate Find My iPhone on your iPhone (Settings > Mail, Contacts, Calendars > your me.com account > Find My iPhone). Then, from a computer (not your iPhone), go to your MobileMe account page at https://secure.me.com/yourusername. Click on Find My iPhone to see if the MobileMe website sees your phone. If not, try turning off your iPhone and turning it back on again. If the MobileMe site still doesn’t see your phone, try deleting your MobileMe account on your iPhone and re-creating it again.We feel like Big Brother is watching us with Find My iPhone's crosshairs centered directly on our house!Once Me.com sees your iPhone, try adding an event or a contact to your phone and see if the change shows up on your MobileMe calendar (www.me.com/calendar) or address book (www.me.com/contacts) within a few minutes.If not, you will probably have to reset all of your sync data on Me.com with information from your Mac’s iCal and Address Book. Make a mental note of any recent unsynced changes you’ve made on your iPhone, because you’re going to lose them in this process. Also, sign out of Me.com. Go into the MobileMe System Preference on your Mac, select the Sync tab, click on Advanced, and then click Reset Sync Data. Click on the right arrow so that you are replacing all sync info on MobileMe with “info from this computer.”Log back into Me.com and verify that it now has your current information for contacts and calendars. If not, you will have to reset the SyncServices database on your Mac. Apple has instructions on this process at support.apple.com/kb/TS1627.But before following those instructions, be sure to do two things on your Mac: First, repair your permissions using Disk Utility (Applications/Utilities), and, second, repair your keychain using Keychain Access (in Disk Utility, pull down from the Keychain Access menu and select Keychain First Aid). After that, try syncing again from the MobileMe System Preference pane.This is how it should look when you're about to overwrite information on the MobileMe website with information from your Mac.Once Me.com has your current information, you are ready to go back to your iPhone. On your iPhone, go to Settings > Mail, Contacts, Calendars > Fetch New Data. Turn Push off, then completely turn off your phone for 30 seconds. Turn your phone back on and re-enable push. Then, go to Settings > Mail, Contacts, Calendars > your Me.com account and turn off and on each one of the sliders for the information that you’re trying to sync (Contacts, Calendars, Bookmarks, etc).Wait several minutes, and hopefully all your current information will reappear in your calendar and contacts on your iPhone.If not, you will probably need to have a live chat with a MobileMe support agent. Go to www.apple.com/support/mobileme. Choose any of the troubleshooting options underneath Syncing with MobileMe in the left-hand margin, and a Chat Now button will appear.Next Page: Video, Music, and Backup Problems... Video ProblemsThese tips address problems you might encounter trying to play video files on your Mac.38. I’m trying to use my Apple Remote on my Mac to watch movies through Front Row, but the other computers in the room--along with my Apple TV--are inadvertently responding to my remote’s button presses.You need to pair each one of your Apple Remotes to a particular device. Apple has instructions on how to do this at support.apple.com/kb/HT1619.39. Sometimes I can't play Web videos.Out of the box, your Mac can only play Flash and QuickTime videos. To play other video formats, you’ll need to install one or more of the following free apps:>> Flip4Mac Windows Media Components for QuickTime (www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx)>> Perian (www.perian.org)>> Microsoft Silverlight (www.microsoft.com/silverlight/)>> RealPlayer (www.real.com)>> VLC (www.videolan.org)40. I want to convert video files to other formats, particularly those that will work on my iPod or iPhone.To convert your video files into many different formats--including iPhone and iPod compatible formats--try Video Monkey (free, videomonkey.org), VideoDrive (7.99 euros, www.aroona.net), or CosmoPod (8.90 euros, www.cocoamug.com). To convert DVDs, try HandBrake (free, www.handbrake.fr).41. I want to download a Flash video from the Web.There’s a little-known trick in Safari that lets you download Flash videos that are embedded in webpages. Bring up the Activity Viewer (Window > Activity) and look for a file that appears that it may be your video file, perhaps based on its large size or the fact that it is so large that it is still loading. When it‘s finished loading, hold down the Option key and double-click on the video file. Safari will download the file into your Downloads folder for you, and you can monitor the progress through the Downloads window.Little-known Safari secret: You can download Flash vids, like Funny or Die's famous "The Landlord" starring Will Ferrell, to your Desktop to watch at your leisure.If you’d like an easier way to download Flash videos, try TubeTV (donations requested, www.chimoosoft.com), Videobox ($15, www.tastyapps.com), or TubeSock ($15, www.stinkbot.com).42. I want to download a QuickTime video from the Web to my Mac, so I can watch it later.If you’ve purchased QuickTime Pro ($30, www.apple.com/quicktime), you can download many QuickTime videos right from the Web by clicking on the triangle in the lower right-hand corner of the video and choosing Save As QuickTime Movie.However, some QuickTime videos, including those on Apple’s website, don’t let you download them directly. To download these devious videos--with or without QuickTime Pro--view the source of the webpage in Safari (View > View Source) or Firefox (View > Page Source). Do a search for .mov (the file extension for QuickTime videos) to find the full URL of the video file. When you find it, copy the entire URL of the video file. Then, launch QuickTime Player on your Mac and select File > Open URL and paste in the URL. Now you can save the video file onto your computer.43. I bought an external USB webcam, but my Mac laptop isn’t recognizing it.If your Mac is running Mac OS 10.4.11 or later, it can recognize almost any USB webcam on the market, usually without installing any drivers.If you’re running the latest version of OS X but still having problems, the iUSBCam (www.ecamm.com/mac/iusbcam) and macam (webcam-osx.sourceforge.net) websites provide helpful tips and driver downloads.Note that Mac programs like iChat and Skype will first try to use your built-in internal camera before using any external webcams. To change this, you’ll need to go into the preferences of those programs to change your video input source.If you’re unsuccessfully trying to use your external webcam in Photo Booth, you have to switch back to the internal camera in iChat’s preferences before launching Photo Booth.Music ProblemsHow to keep rocking in the free world.44. I want to make iPhone ringtones from a song that I didn’t purchase (or isn’t available for purchase) from the iTunes Store.If you have a track in iTunes that you own on CD and that you’ve ripped to iTunes, you can make a ringtone from it for free in GarageBand ’09. Click here for instructions and scroll down to “Roll Your Own iPhone Ringtones,” which also provides instructions for doing the same thing in QuickTime Pro).45. My iTunes library is full of duplicates.For smaller libraries, use iTunes’ Show Duplicates feature (File > Show Duplicates) and manually remove the extra files. iTunes only matches on Artist and Title information though, so be careful not to delete legit alternate versions of tracks--live versions, for example. For better duplicate control, try Dupin or some of the iTunes scripts available at www.dougscripts.com.46. One of the rubber tips from a pair of third-party earbuds got stuck in my ear--help!Believe it or not, this has happened to us too--more than once. We recommend keeping a pair of tweezers handy, just in case a tip come off in your ear canal, which can sometimes happen if you pull the ’bud out too quickly. It’s happened to two Mac|Life editors, both of whom agree that having something small and unreachable lodged in your ear can be pretty traumatic.47. My iTunes library is spread across multiple Macs. How can I keep two iTunes libraries synchronized?If all you want to do is listen to iTunes music housed on another local Mac (i.e. connected to the local network), just turn on iTunes’ sharing feature (Preferences > Sharing and check “Look for shared libraries”). To share your own tracks, also check “Share my library on my local network.” You can also store libraries on a network drive that supports iTunes sharing, to share tunes without needing another Mac up and running all the time. To keep two libraries in step for syncing iPods, use a utility like TuneRanger ($29.99, my.smithmicro.com) or SuperSync ($29, www.supersync.com).You don't have to share all your iTunes content--and you can password-protect it if you want, too.Backup ProblemsDon't tell us you don't back up--especially since Time Machine makes it so easy! Here's what to do when you run into problems.48. I want to restore a file from a Time Machine backup of a different Mac or an older backup of my main Mac that Time Machine no longer recognizes (due to a new backup drive, a new logic board, or a new internal hard drive).You can restore any Time Machine backup onto any Mac, if you know a few tricks involved with restoring.The first one is related to an odd decision by Apple: You can only browse other Time Machine volumes by adding the Time Machine icon to your dock, then right-clicking on the icon and selecting Browse Other Time Machine Disks.There's our hidden option to browse other Time Machine disks!But even if you do that, it won’t see your Time Capsule or other external Time Machine drives, even if they’re mounted on your Desktop. In Finder, you actually have to manually choose the .sparsebundle file that represents the computer that was backed up, double-click on this file, let it mount on your Desktop, and then Time Machine will let you choose the resulting mounted disk image to restore from.49. Time Machine is giving me an error message that’s too vague for me to interpret.The programs TM Error Logger (donations requested, www.carnationsoftware.com) and Time Machine Buddy (free, www.bluedog.com.au) can help you interpret what has gone wrong with your Time Machine backup.50. I’d like Time Machine to back up to multiple external hard drives, so I can keep one backup drive offsite and one backup drive onsite.Time Machine can correctly keep track of backups on multiple external hard drives. Just give your hard drives different names, and whenever you connect the other drive, you’ll need to manually make a trip to Time Machine’s System Preference and change the disk there.

  • Macworld 2010: Microsoft's MacBU talks Office for Mac 2011

    Filed under: Macworld, Enterprise, Software, Interviews The next version of Microsoft's Office suite, slated for arrival during the fourth quarter of 2010, has a new name, enhanced functionality, and even a more streamlined look. TUAW met with members of the Microsoft Mac Business Unit (MacBU) on Thursday to hear how the developers of Office for Mac are responding to requests from users to make it easier to work on documents across platforms. Some of the most welcome additions to the suite from an author's point of view are the co-authoring tools (see below). These tools enable Mac users to work on Office documents across platforms and locations, eliminating issues with version control. Office for Mac 2011 will have a Presence Everywhere feature providing status updates on who is working on a document at a particular time. The suite will also connect to Microsoft Office Web Apps (currently in beta) so that any Office documents can be shared or accessed from any Internet-connected computer. Microsoft has taken a cue from the "tool ribbon" in the existing Windows Office applications and changed the Office for Mac user interface to be familiar to Windows users, yet intuitive to Mac users. The team noted that more than 80 percent of the features used most by Office users are now located in the tool ribbon so that the users don't have to dig around to find tools. The MacBU had previously announced that the Office 2008 collaboration application, Entourage, would be replaced by Outlook for Mac. According to the team, Outlook for Mac utilizes the Exchange Web Services protocol and is a Cocoa app, providing not only additional Exchange compatibility but also better integration with Mac OS X. Many Microsoft customers had requested that Outlook for Mac have the ability to import .PST files from Outlook for Windows, and that wish has been granted. The single database used in Entourage is being replaced with a high-speed file-based database that works well with Spotlight and Time Machine. If you need to make sure that sensitive documents or information are not spread outside the confines of your company's email system, Information Rights Management is now built into Outlook for Mac. That essentially puts a lock on sensitive information, insuring that it isn't readable by non-authorized personnel. Microsoft's MacBU wants to hear from you! The team has a Twitter account (@OfficeforMac), a Facebook page, and a blog, and they'd love to hear your input about this application suite. We'll be sure to keep you updated as we get closer to the release date.TUAWMacworld 2010: Microsoft's MacBU talks Office for Mac 2011 originally appeared on The Unofficial Apple Weblog (TUAW) on Fri, 12 Feb 2010 11:00:00 EST. Please see our terms for use of feeds.Read|Permalink|Email this|Comments Microsoft Office - Apple - Microsoft - Office for Mac 2011 - Office for Mac

  • Microsoft Delivers Goodies For Older Office Users, Too

    Along with Office 2008 updates and announced Macintosh Business Unit hiring, Microsoft has also bestowed blessings upon older Office users (2004) with the Microsoft Office 2004 for Mac 11.5.0 Update and version 1.0 of their Open XML File Format Converter for Mac. The Office 2004 update adds enhanced compatibility for documents that are in Open XML Format and fixes an issue where installer was not properly ignoring backup copies of Office that were created by the Time Machine backup tool. Word 2004 has stability improvements and there are fixes for table display and “Page Setup” dialog functionality. Excel has four groups of fixes and improves compatibility when running 2008 and 2004 side-by-side (and copying/pasting data between applications). Running both is not uncommon as the older version of Office still provides VBA support unlike its newer, shinier cousin. PowerPoint has two improvement areas and will be a welcome update for those with large presentations. You can grab the 59 MB update directly from Microsoft. The Open XML Converter allows you to convert Open XML files that were created in Office 2008 for Mac or Office 2007 for Windows so that you can open, edit, and save them in earlier versions of Office for Mac. Open XML Converter can convert Word documents, Excel workbooks, and PowerPoint presentations that are in the Open XML Format so that you can open and edit the files in Office 2004 for Mac and Office v. X for Mac. If you experience problems opening the converter application after you install it, make sure that /Library/Application Support/Microsoft/Office Converter Support is installed on the startup volume. If it is missing, or if any of the files listed above are missing, try installing the converter application again. If Microsoft Office 2004 for Mac is installed on your computer, you will also find the new fonts installed to either /Library/Fonts/Microsoft or /User/username/Library/Fonts/Microsoft (new fonts include: Cambria, Calibri, Consolas, Constantia, Corbel & Candara). Consolas makes a fairly decent Terminal font, btw. Drop a note in the comments if you make use of either the update or the tool.

  • Microsoft updates Office for Mac 2008 and 2004

    Filed under: Productivity, Software Update Microsoft has just released updates to the 2004 and 2008 versions of Microsoft Office. According to the company, the updates, which weigh in at 9.7 MB and 221.5 MB respectively, provide "fixes for vulnerabilities that an attacker can use to overwrite the contents of your computer's memory with malicious code" as well as improvements to stability and performance. The update for Microsoft Office 2004 can be downloaded here, while those with the 2008 version can find it at this link. As with most Mac OS X-related updates, whether from a third party app or a system update, you should consider backing up your data before proceeding. Keep in mind, as you install this update, that right around the corner is Microsoft Office for Mac 2011. Notable updates for the next version of the suite for the Mac include the replacement of Entourage with Outlook, the return of VBA and, gasp (or hurrah!), a more ribbon-oriented user interface, la the Windows version of Office. TUAWMicrosoft updates Office for Mac 2008 and 2004 originally appeared on The Unofficial Apple Weblog (TUAW) on Tue, 09 Mar 2010 17:00:00 EST. Please see our terms for use of feeds.Read|Permalink|Email this|Comments MicrosoftOffice - Microsoft - Apple - Mac OS X - Office for Mac 2008

  • Office 2004 users not forgotten, 11.5.0 released today

    Filed under: SoftwareOK, you aren't running the latest and greatest version of Microsoft Office for Mac -- does that make you a bad person. No! You deserve updates too, just like the new stuff does. Along with Office 2008 12.1.1 sliding out the door today, Office 2004 11.5.0 is available, and it addresses the following pain points: Adds read/write compatibility for Open XML Format (.docx, .xlsx, etc.) files if installed with the Open XML Format Converter Better stability and printing/page setup fixes for Word Better paste compatibility with Office 2008 for all apps Powerpoint fixes for stability with large documents The full rundown is in the continuation of the post and over at Microsoft's support site. The download weighs in at 59 MB.Thanks, Laurie! Continue reading Office 2004 users not forgotten, 11.5.0 released todayRead|Permalink|Email this|Comments

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